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Job DescriptionField Service Technician Company: Felder Group USA Department: Service Team: Service Team West Reports To: Service Team Lead Location: Anaheim, California Position Type: In-Office and Field | Monday–Friday | Hourly About Felder Group USA Felder Group USA is a leader in high-precision woodworking machinery, providing world-class equipment, technical support, and service to customers across North America. Our Service Team ensures customers receive timely, expert support for installation, troubleshooting, maintenance, and repair. Position Summary The Field Service Technician is responsible for installing, diagnosing, troubleshooting, and repairing machinery at customer sites as well as supporting in-office service operations. This role involves working independently in the field, providing helpdesk support, assisting with machine demos, performing showroom and warehouse tasks, participating in trade shows, and ensuring high standards of work quality. Travel, including driving or flying with overnight stays, may be required, though much of the work will remain local to the greater Los Angeles area. Technicians work closely with Service Planners, who coordinate schedules, travel logistics, customer communication, and service documentation. Flexibility, technical expertise, and excellent customer service are essential. Key ResponsibilitiesField Service • Install, troubleshoot, and repair machinery at customer sites (residential and commercial)., • Maintain accurate reports of all work completed., • Work primarily independently, with occasional collaboration for larger projects., • Participate in trade shows and other customer-facing events., • Identify and recommend spare parts to customers., • Communicate service needs, parts requirements, and status updates to Service Planners and customers.In-Office & Helpdesk Support, • Provide technical support via phone, email, and video while in the office., • Maintain accurate reports of all work completed., • Provide support for machine demos with sales representatives present., • Set up and break down packing machines in showroom areas; repair and service machines in the warehouse., • Assist with general office tasks, including cleanliness and maintenance of showroom and work areas.Collaboration with Service Planners, • Follow schedules and assignments created by Service Planners., • Work with planners to coordinate travel, customer appointments, and service quotes., • High school diploma or GED required, • Experience in field service, mechanical repair, or technical support, • Strong troubleshooting and problem-solving skills, • Ability to work independently in the field while maintaining high-quality standards, • Excellent verbal and written communication skills, • Comfortable traveling (driving and flying) and staying overnight when required, • Experience with woodworking machinery, industrial equipment, or mechanical service environments, • Familiarity with helpdesk or service-ticketing systems, • Previous experience recommending and selling spare partsCore Competencies, • Attention to detail, • Customer service focus, • Flexibility and adaptability, • Team collaboration and communication, • Reliability and professionalismBenefits & Equipment, • Health, dental, and vision coverage, • Retirement plan, • Paid vacation and sick time, • Per diem for field work, • Company-provided tools, laptop, and cell phone, • Domestic and international training opportunities, including HQ in AustriaWork Schedule & Compensation, • Hours: Monday–Friday (+ some weekends as needed); 8am-5-pm (Field hours may change slightly), • Location: Anaheim, CA, in-office and in-field 9JQACQ72Mb

Job Description Hitec Power Protection Inc. is presently accepting applications for experienced Industrial Power Generation Service Technicians for the US West Coast region, in multiple locations: San Jose, CA, Los Angeles, CA, and Chandler, AZ,. Hitec Power maintains Rotary Uninterruptible Power Systems (Backup Power), provides great customer service, and operates an emergency response service 24 hours a day. Main activities: • The ability to perform corrective and quarterly preventative maintenance programs on all machines (APM, SPM, QPM) for both mechanical and electrical systems., • Troubleshooting and diagnosing emergency repair procedures of AC/DC controls *. (Highly Desired), • Being able to use monitoring software, SCADA/PLC software for trouble shooting with helpdesk assistance., • Must be available for on-call rotation., • Provide technical support to customers, sister companies, distributors, and agents., • Reading and understanding wiring diagrams and schematics., • Support and Manage subcontractors during onsite work., • Working independently with minimal daily supervision., • Providing excellent customer service to internal and external customers., • Minimum of 3 years' experience in power generation industry or transferable field., • Industrial electrical background and/or knowledge (Highly Desired), • Ability to read and understand technical drawings (Highly Desired), • Valid driver’s license required, with good driving record., • Passport or ability to acquire one., • Use of electrical testing equipment (Multimeters, Insulation testers, etc.) (Highly Desired), • Excellent communication, reporting, and technical skills, • Intermediate or higher-level computer skills., • Overnight and Extended Travel Required (up to 2 weeks), Short notice., • Available for on-call rotation schedule., • Willingness to learn and improve skills., • Ability to lift 70lbs., • Ability to stand for long periods of time., • Pay Range $32-$36 an hour based on experience., • Guaranteed 40Hrs a week, • Provide Quarterly On-Call pay in addition to salary, • Travel Pay and Pier Diem, • Provided Health Care (Medical, Dental & Vision), • Company Vehicle, • Retirement Plan with match, • Paid Time Off (Vacation, Sick & Holidays)