Strategic Account Manager
2 months ago
Southfield
Job Description PRINCIPLE RESPONSIBILITIES include but are not limited to: • Responsible for all aspects of the account relationship including retention, client satisfaction, strategic business planning, client performance reviews, evaluations, report delivery and interpretation., • Initiate and participate in pharmacy benefits strategy development with client (broker/TPA), to position ProCareRx within the clients’ healthcare strategy with the focus on retention and adding value-added services., • Coordinate deliverables for current clients in an RFP situation and manage the discovery and solution development process., • Understand key players, competitors, trends, and customer needs as well as ProCare’s potential and share within the targeted industry and account base., • Ability to understand current healthcare trends and issues and effectively communicate how they may impact client strategies., • Interface and facilitate communications with appropriate leaders within ProCareRx to help problem solve or support new service offerings., • Understand and consistently utilize ProCareRx best practices for client implementations and on-going service., • Establish a link between ProCareRx's capabilities and the customer’s business strategy., • Effectively communicate client intentions and expectations to internal team that supports effective delivery of service., • Develop a contact matrix and establish strong relationships with key decision makers and project facilitators., • Approach the account management process with a high degree of professionalism and effectiveness by successful utilization of summaries of understanding, business reviews, and value analysis., • Serve as the single point of contact for an assigned base of established clients/TPAs., • Maintain client and TPA relationships while responding to all inquiries, requests and concerns., • Initiate monthly and quarterly client and agent “check-ins”, status calls, and touch points., • Initiate a 30, 60, and 90 day “check-in” calls with new business clients., • Compose, comprehend, and present pharmacy renewals or quarterly client reviews., • Mentor and set examples in accordance with ProCareRx’s corporate culture to other representatives assigned to accounts., • Prepare and present monthly status reports and other reports as required., • Demonstrate willingness to go above and beyond day to day responsibilities and assist in other areas or activities when necessary to reach a collective goal or satisfy a client request., • Other duties as assigned by Client Services Manager, • Bachelor’s degree preferred, • 3-5 years of experience in PBM industry, group health insurance, or other related healthcare field., • Possess strong analytical skills, out of the box thinking, with a consultative approach, • Effective public speaking skills., • Possess excellent written and verbal communication skills., • Must be proficient with Microsoft Outlook, Excel, PowerPoint and Word., • Ability to create, use, and manipulate spreadsheets is a must., • Must be able to multitask, work under pressure, and balance competing priorities., • Demonstrate ability to use CRM system., • Must be able to work extended hours and/or travel if necessary., • Excellent work ethic and energy level., • Solid time management abilities. Requires sitting, standing, and occasional light lifting Please note while this job description is a comprehensive overview, additional responsibilities may be part of the role. ProCare Rx will never ask for a financial commitment from an applicant as part of our recruitment process. All interviews are conducted in-person OR through video conference invitations from official company emails. For inquiries, please contact our recruitment team at . ProCare Rx is an Equal Opportunity Employer.