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Job Description Syntec is looking for a IT Support Specialist - Tier 2: Syntec is Northern Ohio's premier dental-specific IT Managed Service Provider, located in northern Ohio. We provide Managed IT Services, ongoing IT Support, Consulting, Installation and Integration services to dental practices as their out-sourced IT Dept. We’re currently looking to hire a Tier 2 IT Support Specialist on a full time, permanent basis. This is an additional position to our team. We’re looking to drive efficiencies throughout our service delivery and increase our customer experience satisfaction. As a Tier 2 IT Support Specialist you'll mainly be focused on three types of work – in-office remote support, client onsite IT support, and in-the-field build-out project work. You will also be scheduled to assist with larger build-out and tech refresh projects on a case-by-case basis. The ideal candidate will have an understanding of HIPAA and current cybersecurity defenses. Previous employment with an IT Managed Service company is a plus. Who we are: Syntec is northern Ohio's premier IT Managed Services Provider for dental practices. Syntec provides information technology services and solutions solely to dental practices, including computer network support, HIPAA-compliant cyber security solutions, cloud backup and business continuity services, multimedia audio-video systems, infrastructure cabling and phone systems. We have cultivated a highly-specialized, professional and dependable team of experts, allowing us to support a wide variety of dental systems and platforms. We understand that our success is based on the value that our employees deliver through excellent customer service and technical expertise. Since 2010, Syntec has been Greater Cleveland Dental Society's exclusive Key Solutions Preferred Provider of Technology & I.T. Services. We are the leader in our field, and are committed to offering the best technical support experience to our clients. What kind of person are we looking for? Cutting Edge - As a Dental-specific IT Managed Service Provider, we are tasked with delivering the latest technology to our clients, while keeping their business objectives in the front of our minds. That means that we need you to know about new technologies, tools and trends to keep our team and our clients current. Previous experience and working knowledge of HIPAA and cybersecurity is a plus. An Inquiring Mind - Our clients have questions, and as the leader in our field it's important that you give them accurate answers! Ideally, you’re not only an IT geek, but have a general understanding of business too and can speak like a human being, not a robot. Some of the time you'll work independently, but you are a part of our team, and you'll need to demonstrate your ability to help your teammates. An ability to multitask - You'll be balancing client service requests, internal IT projects, external IT projects while simultaneously updating and completing your service tickets, updating training documentation, etc. Steve McQueen - Calm, Cool, and Collected. We’re big on process and planning, but this is IT, we make a living fixing stuff that breaks or just doesn’t work the way it’s supposed to. Most of the time things go smooth, but you’re bound to be thrown a few curve balls. We need you to be able to take a deep breath, then get back to it, resolve the issue and leave our clients grinning ear to ear! An Excellent Communicator - Our clients see us as an extension of their own team, and we need you to be able to talk to them on their terms, turn the geek-speak into something they can actually understand. Internally, you need to provide us with that same level of clear, concise communication. What will you be doing every day? As a Tier 2 IT Support Specialist, you will work directly with our clients and partners providing expertise and service with hardware and software installations, troubleshooting and providing ongoing desktop and remote support. You’ll do this by: • Evaluating, and prioritizing incoming service requests (telephone, voicemail, e-mail, and in-person requests) for assistance from our clients experiencing problems with hardware, software, networking, server and other computer-related technologies., • Troubleshooting Practice Management and Imaging software applications, • Troubleshooting Digital Imaging devices (x-ray sensors, intraoral cameras, scanners, etc.), • Troubleshooting Microsoft Windows, • Troubleshooting Network, VoIP, Internet Issues, Peripherals (Printers, Scanners, and other devices), • Providing support for backups, antivirus and endpoint protection software., • Providing support for common business applications (MS Office, O365, Google Workspace, etc.), • Providing support for common IT tasks (password resets, new user setups, etc.), • Providing end user training for common support requests What are the required qualifications and experience for this position? • Associate’s Degree or Technical Degree (IT-related)., • Minimum 3 years of experience an IT support role., • Advanced performance analysis and troubleshooting skills and strong documentation skills., • Supporting/troubleshooting end user hardware, software, and peripherals including printer/fax/scanners., • Microsoft Windows Server 2012 or later operating systems., • Microsoft Windows Server Roles: AD, DNS, DHCP, DFS, IIS, GPO, RDS., • Microsoft Windows Desktop: 7, 8/8.1, 10 and 11 Professional operating systems., • Office 365 administration., • Hands-on equipment experience - rack, and stack, infrastructure cabling/wiring., • Installation of infrastructure cabling in new and existing construction environments., • Installation of audio/visual equipment., • Installation of ceiling, wall, and desk mounts for computers and peripherals., • Training office staff of proper operation of the systems installed., • Must be a team player and collaborate with other co-workers, yet be able to work independently when needed., • Clear, concise communication with end-clients and supervisors., • Strong communication skills, both oral and written., • Good organizational skills with a strong attention to detail., • Timely completion of service tickets with summaries of services rendered., • Assists with planning for and responding to client project needs when applicable., • Must be able to quickly and correctly diagnose problems with computer systems and introduce the best solution., • Ability to learn new technology quickly. Preferred Experience: • Previous support work and familiarity with dental practice management and imaging software., • MSP Environment Experience: 3 Years (Preferred), • Experience working with a PSA ticketing system (Autotask is a huge plus, or similar), • Enterprise level networking (switching & routing) troubleshooting experience, • PowerShell scripting, • Firewall installation & configuration (SonicWall & Fortinet is a plus), • Backup Solutions: Cloud Backup and DR What do you get for all your hard work? The satisfaction and knowing of job well done…Not good enough, yeah, we didn’t think so either, so here’s the real deal: • Money - The salary range for this position is $50k - $65K/year depending on experience., • Time – This is a salaried position, so we expect 40 hours/week from you. It might be 45 occasionally, but not very often., • Health Insurance., • Retirement - We provide a Simple IRA retirement plan, matched dollar per dollar for up to the first 3% of your salary*, • Paid holidays - You'll get paid for 9 holidays without even showing up to work!, • Vacation – You get two weeks (80 hours) of paid vacation time per year, • Additional PTO - You get 24 additional paid personal hours off per year, • Sick Days – You get 5 paid sick days per year, • Quality of Life – You get 5 paid days off at the end of the year that do not count as your vacation. (Either the week before Christmas, or the week after) Company DescriptionSyntec provides information technology services and solutions solely to dental practices, including computer network support, HIPAA-compliant cyber security solutions, cloud backup and business continuity services, multimedia audio-video systems, infrastructure cabling and phone systems. We have cultivated a highly-specialized, professional and dependable team of experts, allowing us to support a wide variety of dental systems and platforms. We understand that our success is based on the value that our employees deliver through excellent customer service and technical expertise. Since 2010 Syntec has been Greater Cleveland Dental Society's exclusive Key Solutions Preferred Provider of Technology & I.T. Services. We are the leader in our field, and are committed to offering the best technical support experience to our clients.Syntec provides information technology services and solutions solely to dental practices, including computer network support, HIPAA-compliant cyber security solutions, cloud backup and business continuity services, multimedia audio-video systems, infrastructure cabling and phone systems. We have cultivated a highly-specialized, professional and dependable team of experts, allowing us to support a wide variety of dental systems and platforms. We understand that our success is based on the value that our employees deliver through excellent customer service and technical expertise. Since 2010 Syntec has been Greater Cleveland Dental Society's exclusive Key Solutions Preferred Provider of Technology & I.T. Services. We are the leader in our field, and are committed to offering the best technical support experience to our clients.

Job Description Position: Remote Travel Advisor Company Description Specializing in cruises, resorts, and theme park vacations, True Adventure Travel takes the guesswork out of travel planning. With trusted partnerships and personalized service, we help clients enjoy unforgettable journeys with ease. Our expert team tailors each trip to meet the unique interests and preferences of our clients, ensuring a seamless and enjoyable travel experience from start to finish. Role Description This is a part-time, remote role for a Remote Travel Advisor. The Remote Travel Advisor will provide exceptional customer service, support, and satisfaction by assisting clients with travel inquiries, bookings, and itinerary changes. Day-to-day tasks will include communicating with clients via phone, email, or chat to resolve issues, answer questions, and offer travel advice. Additionally, the representative will ensure a positive customer experience by maintaining thorough knowledge of travel destinations and services offered by True Adventure Travel. Qualifications • Excellent Communication skills, • Ability to work independently and remotely, • High school diploma or equivalent. Benefits: • Competitive earnings, • Flexible work schedule, • Opportunities for career growth and development, • Work from the comfort of your own home, • Collaborative and supportive team environment, • Travel perks and discounts. If you are a passionate and knowledgeable travel enthusiast with excellent customer service skills, we want to hear from you! Join our team at True Adventure Travel and help us create unforgettable adventures for our clients. Apply now!

Job Description Role: Enterprise Sales Executive - Project Based, 100% Remote, Part Time Job Type:Project-Based, Part-Time, 100% Remote, Flexible Hours Description: We are one of the best sales teams in the country providing a service that is critical to the growth, profit, and success of most businesses. Known as Door Openers, our main focus is booking meetings with the right prospects. We laser focus on securing the best prospect meetings for our clients. The right candidates enjoy the thrill of booking meetings and have at least 10 years of experience making outbound calls booking meetings with new prospects. Potential to earn full-time pay while working remotely, part-time/flexible hours. As a sales unicorn, you succeed at booking meetings with senior-level executives across any industry. As long as KPIs are met, you have the freedom to make your own schedule with vacation. You Should Apply: If you are a senior-level, enterprise sales executive who is looking for a remote and flexible schedule. You have a high track record of consistently achieving new business goals. Are a self-starter, very organized, and comfortable with daily use of CRM. Required skills and experience: • 10+ years' experience securing meetings with new executive-level prospects (C-level, SVP, VP, Director), • Strong ability to engage prospects and their assistants in dialogue, quickly build rapport, actively listen and maneuver conversations to achieve the maximum number of meetings possible, • Self-motivated, disciplined, methodical, superior attention to detail, • Advanced computer proficiency with CRM, MS-Office, file sharing, and Zoom, • Secure and schedule initial meetings with high-level decisions makers on behalf of our clients, • Articulate the value proposition with a prospect by phone, voicemail, and/or email to maximize the number of meetings, • Maintain daily CRM activity data and utilize CRM reports to strategize activity level for best results, • Ability to learn, understand and communicate complex information gained to prepare clients for prospect meetings, • Confirm meetings, write meeting reports and bi-weekly reviews, track performance and report to clients and management, • Attend internal and external meetings via videoconferencing, • Work with prospecting and research tools and with our research department on the refining prospect list, • Provide clients, prospects, and team members (at all levels) with superior support, service, and respect, • Salesforce aptitude test and Role Play are required in our interview process., • Must have access to a reliable full operating PC or Mac and stable Wifi The Door Opener® Service has helped thousands of business leaders and salespeople secure initial meetings with executive-level decision-makers, opening new doors to large sales, in medium size as well as Fortune 500 companies. During a period of time when gaining new customers has become almost impossible, Kopp has developed a business model that helps clients fill their pipelines and achieve the growth their competitors only dream about. Kopp Consulting has been on the Inc. 5000 list of fastest-growing U.S. companies for two consecutive years and won the Stevie award for Sales Outsourcing Provider of the Year.

Job Description Role: Enterprise Sales Executive, Remote - Project Based, Part Time Job Type: Part time, Project Based , 100% Remote, Flexible Position, Description: We are one of the best sales teams in the country providing a service that is critical to the growth, profit, and success of most businesses. Known as Door Openers, our main focus is booking meetings with the right prospects. We laser focus on securing the best prospect meetings for our clients. The right candidates enjoy the thrill of booking meetings and have at least 10 years of experience making outbound calls booking meetings with new prospects. Potential to earn full-time pay while working remotely, part-time/flexible hours. As a sales unicorn, you succeed at booking meetings with senior-level executives across any industry. As long as KPIs are met, you have the freedom to make your own schedule with vacation. You Should Apply: If you are a senior-level, enterprise sales executive who is looking for a remote and flexible schedule. You have a high track record of consistently achieving new business goals. Are a self-starter, very organized, and comfortable with daily use of CRM. Required skills and experience: • 10+ years' experience securing meetings with new executive-level prospects (C-level, SVP, VP, Director), • Strong ability to engage prospects and their assistants in dialogue, quickly build rapport, actively listen and maneuver conversations to achieve the maximum number of meetings possible, • Self-motivated, disciplined, methodical, superior attention to detail, • Advanced computer proficiency with CRM, MS-Office, file sharing, and Zoom, • Secure and schedule initial meetings with high-level decisions makers on behalf of our clients, • Articulate the value proposition with a prospect by phone, voicemail, and/or email to maximize the number of meetings, • Maintain daily CRM activity data and utilize CRM reports to strategize activity level for best results, • Ability to learn, understand and communicate complex information gained to prepare clients for prospect meetings, • Confirm meetings, write meeting reports and bi-weekly reviews, track performance and report to clients and management, • Attend internal and external meetings via videoconferencing, • Work with prospecting and research tools and with our research department on the refining prospect list, • Provide clients, prospects, and team members (at all levels) with superior support, service, and respect, • Salesforce aptitude test and Role Play are required in our interview process., • Must have access to a reliable full operating PC or Mac and stable Wifi The Door Opener® Service has helped thousands of business leaders and salespeople secure initial meetings with executive-level decision-makers, opening new doors to large sales, in medium size as well as Fortune 500 companies. During a period of time when gaining new customers has become almost impossible, Kopp has developed a business model that helps clients fill their pipelines and achieve the growth their competitors only dream about. Kopp Consulting has been on the Inc. 5000 list of fastest-growing U.S. companies for two consecutive years and won the Stevie award for Sales Outsourcing Provider of the Year.

Job Description You will provide technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging systems. You will respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. You will also report design and maintenance problems or bugs to design engineering/software engineering. You may be involved in customer installation and training. Finally, you will provide support to customer and users where the product is technical in nature. The technical support engineer reports to the Remote Support Supervisor, and is a hybrid position in Mayfield Heights, Ohio. Additional Responsibilities • Effectively solve customer issues over phone or web based interactions., • Represent Remote Support Services (RSS) during commercially sensitive I2R and Quality related product concerns., • Collaborate in a cross functional capacity and engage the proper resources to drive high profile technical support commercial issues to closure., • Responds to situations where first-line product support has failed to isolate or fix issues in malfunctioning equipment or software., • Update and author Technical Notes and other documentation with solutions or workarounds to commonly experienced issues, how-to guides, videos, etc. to improve customer satisfaction and acceptance., • Bachelor's degree, • Work within the United States without sponsorship. We will not sponsor for this role now or in the future The Preferred - You Might Also Have:, • 2+ years experience with related products or Field service experience., • Expertise in RA products such as Architectural and Component level Inverter drives i.e., PowerFlex750 series products, Legacy products, PF4xx, PF5xx products and solutions as well as Motion Control Drive systems, • Knowledge of standard Rockwell Automation software: Studio5000, ControlLogix, DeviceLogix, Connected Components workbench (CCW), RSLinx, RSNetworx, • Software tool skills: Webex , DPI platform, Vuforia/PTC Chalk, , Proposal Works, • Advanced system knowledge of safety, networks utilizing Stratix switches, multi-axis control, and robotics What We Offer:, • Health Insurance including Medical, Dental and Vision, • 401k, • Paid Time off, • Parental and Caregiver Leave, • Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life. This position is part of a job family. Experience will be the determining factor. At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. Machines & technologies you'll use: • Variable Frequency Drives (VFD)