Community Care Advocate
20 days ago
Phoenix
Job Description Under the direct supervision of the Program Director, the Community Care Advocate (CCA) with patience and care will screen clients to determine clients needs, eligibility for program assistance, complete document/information collection using Client Case Management system, assist in processing applications when appropriate, and performs daily consultations, referrals, and follow-ups. CCA will maintain a comprehensive knowledge of both AllThrive 365 and community resources and will acquire the necessary data needed to accurately refer clients to appropriate resources/assistance. CCA will assist in keeping our resource directory up to date and organized. This position is a hybrid position. This position has no direct reports. Essential Functions: % of Time Intake & Referral • Makes initial contact with AllThrive 365 members and community members to screen for eligibility for AllThrive 365 programs and services, • Performs telephone intake and assessment, • Initiates and process internal referrals, • Offers external referrals to community agencies/services to clients to address unmet need(s), • Completes research on community resources to learn about community wide services 40% Case Management • Performs client-centered and solution-focused services, • Manages client information, review documentation for accuracy and completion, and process applications of assistance for approval, • Works with highly sensitive applicant information, • Documents in client management database Apricot, MS Office, and other identified client management systems, • Communicates regularly with clients, caregivers, and/or stakeholders to identify and address needs and concerns, • Determines need for further follow-up from management staff, including Program Manager, • Coordinates and helps in a confidential, timely, effective, efficient, and client-centered manner 35% Community Engagement • Communicates with community members and identified stake holders via phone, email, and other identified means to promote AllThrive 365 programs/services, • Complete community outreach as needed by attending community events, community engagement meetings, etc., • Provides educational and informational presentations as needed 10% Quality, Compliance & Continuous Improvement • Understands detailed information and follow procedures set forth in Program Manual, • Provides language translation with non-English speaking clients using translation services, • Develops and maintain effective communication with all team members, clients, and staff, • Adheres to HIPAA guidelines regarding patient confidentiality 10% Miscellaneous • Models AllThrive 365’s Core Values, • Prepares program reports as requested by management, • May supervise volunteer staff, • Participates in routine staff meetings and trainings as needed, • Supports and encourages linkage with other AllThrive 365 programs, services, and facilities Requirements Education/Experience/Credentials/Knowledge/Understanding • Associate degree or 2 years care management, customer service, or human services experience, • Associate degree in Psychology, Social Work, or Human Services preferred, • Good technical skills are essential, • A functional home workspace with reliable internet, • 18+ years old Skills • Excellent verbal, written, and listening communication skills to include communicating clearly, effectively, tactfully, and patiently to a diverse population, • Ability to navigate difficult conversations with care and patience, • Ability to problem solve, multitask, and follow directions, • Excellent Customer Service, • Excellent interpersonal skills and demeanor with the ability to build rapport and garner trust with others, • Strong organizational, planning and time management skills, • Proficient in the use of a PC; in a Windows environment; in the use of the Internet; and in the use of MS Office Applications such as Outlook, Word, and Excel Abilities • Able to comprehend, retain, and follow regulations and procedures, • Ability to understand and solve problems by applying intermediate analytical skills to include collecting all the relevant information and data needed to address the problem; organizing, classifying and synthesizing the data into fundamental issues; from the information, identifying the most probable causes of the problem; reducing the information down into manageable components; identifying the logical outcomes from the analyses of the data collected; and, identifying the options and solutions for addressing the problems analyzed., • Willingness and ability to embody AllThrive 365’s core values:, • COMPASSION, • GROWTH, • RESILIENCE, • OPENNESS Physical Demands • Ability to work in a climate-controlled environment, infrequently outdoors, • Ability to frequently stand, see, hear, speak, and be physically flexible, • Requires bending, stooping, lifting, and standing for certain periods of time, • Able to lift 25 pounds, • Able to work under conditions of frequent interruptions Preferences • Bilingual in English/Spanish