Audio Visual Analyst
13 days ago
London
Audio Visual Analyst Location: London Salary: Competitive Contract: Permanent Are you an AV specialist with a passion for technology and outstanding customer service? This is a fantastic opportunity to join a leading professional services firm, providing hands-on support with audio-visual technologies across meeting rooms, events, and collaborative spaces. The Role As an Audio Visual Analyst, you will be the go-to point of contact for all AV queries and issues, ensuring smooth operation of equipment and delivering a high-quality experience for users and clients. You'll work closely with IT and Facilities teams, supporting live events, maintaining AV equipment, and driving improvements to enhance the overall service. Key Responsibilities * Act as the first point of contact for all AV enquiries and issues. * Provide on-site support for meetings, conferences, and events (including early starts/late finishes when required). * Proactively maintain and check AV equipment to ensure reliability and availability. * Deliver training and guidance to staff on AV and collaboration tools. * Liaise with third-party providers and internal teams to resolve incidents and manage maintenance. * Support AV requirements for new office fit-outs and upgrade projects. * Suggest improvements and bring innovative ideas to enhance the AV experience. Skills & Experience * Solid understanding of AV technologies including TVs, projectors, microphones, speakers, UC platforms, and connectivity equipment. * Experience with Microsoft Teams, Zoom, Crestron, and Microsoft Surface Hubs. * Strong IT knowledge, ideally with exposure to Microsoft 365. * Excellent communication and problem-solving skills, with the ability to resolve issues under pressure. * Highly organised, proactive, and detail-oriented. * Knowledge of MacOS and Windows 11, and experience within professional services, is desirable. What's on Offer * Competitive salary and excellent benefits including pension, life assurance, private medical insurance, cycle-to-work, and more. * Generous holiday allowance (29 days plus bank holidays, including Christmas closure). * Hybrid working model (3 days in office, 2 from home). * Free breakfast and lunch in the office. * A friendly, supportive working culture with regular social events and wellbeing initiatives.