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Lead and shape the operational backbone of technology for a high-profile, customer focused organisation. An established and recognisable organisation is looking for a Head of Technology Operations to lead the day-to-day running of technology services. This is a senior leadership role responsible for ensuring core systems, infrastructure, and user services operate reliably, securely, and at scale. You'll oversee service delivery across the service desk, infrastructure, cloud platforms, and operational security. Working closely with senior technology leadership, you will ensure services remain resilient while continuously improving operational performance and user experience. This role combines strategic leadership with operational accountability, balancing service reliability, risk management, and continuous improvement. What you'll be doing Leading the operational running of technology services including service desk, infrastructure, cloud, and networks Acting as the senior lead for incident, problem, and change management Improving service performance, automation, and operational efficiency Overseeing cloud and infrastructure platforms to ensure resilience, scalability, and cost control Ensuring operational security, identity, and access controls are effectively managed Partnering with wider business teams to support new initiatives and ensure services are operationally ready Leading and continuously developing a high-performing technology operations team Managing key suppliers and technology partners About you Senior leadership experience within IT or technology operations Strong background in service management, infrastructure, and cloud platforms Experience overseeing service desk and operational engineering teams; ensuring SLAs and KPIs are set up and adhered to Understanding of operational security, identity management, and regulatory frameworks such as GDPR Experience managing third party suppliers, vendors, and operational budgets Ability to build strong relationships across technology and business leadership This is an opportunity to shape how technology services operate within an established organisation and play a key role in enabling business-wide transformation. Permanent opportunity Coventry based office 2x days per week on-site with 3x days working remotely. Tuesday/Wednesday office-based. Salary £70,000 - £80,000 Benefits - 9% employer contribution, 28 days holidays + Bank Holidays, holiday buy/sell scheme, cycle to work scheme, death in service, employee assistance programme, occupational health provider service. We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The role As Head of Customer Resolutions, you will lead with empathy and ambition to deliver outstanding resolutions that leave customers feeling supported, valued, and respected. You’ll inspire a culture of collaboration and growth, empowering teams to take ownership while making improvements that enhance the customer experience, to prevent complaints from recurring. You will be responsible for building strong relationships with the Regulator of Social Housing and the Housing Ombudsman, ensuring our policies and practices reflect evolving expectations and regulations, keeping on top of best practice, both inside and outside of the sector. This role is part of our Customer directorate where you'll help us to lead the way in keeping our promise to more than 100,000 customers. This contract will end on 30 September 2026 as is being recruited to cover an internal secondment. What you'll achieve To lead and manage the customer complaints through to their resolution ensuring the optimum outcome for customers in in line with Everyday Excellence and in accordance with the regulator and HOS guidelines. This role is pivotal in championing a culture of trust, care, and continuous improvement, ensuring that customer satisfaction is at the heart of Orbit Housing’s operations. You will ensure that Orbit’s policies, practices, and strategies evolve to meet changing regulatory landscapes, while fostering strong relationships with stakeholders including the Housing Ombudsman and Regulator of Social Housing. Manage the flow of customer enquiries and guide the process of triaging them into service enquiries or complaints by allocating workload effectively across the respective teams. Deliver the customer journeys against the internal and HOS service level agreements including timescales, resolution types and to customer satisfaction targets/TSMs. Work to ensure the team remain motivated and consistent in delivering the optimum customer experience as defined by the Everyday Excellence standards. Act as the key liaison with the Housing Ombudsman, ensuring compliance with the Housing Ombudsman’s Complaint Handling Code and policy changes. Provide strategic leadership and direction to the complaints team to deliver a customer-centric approach to resolving complaints. Prepare reports on complaints and ombudsman cases for senior management and the board, highlighting trends, outcomes, and opportunities for improvement. Conduct self-assessments and audits to maintain compliance and demonstrate our commitment to excellence. Lead and motivate the department, fostering an inclusive environment that prioritises empathy and respect in every customer interaction. Embed a customer-first approach, ensuring every resolution reflects our commitment to trust, understanding, and care. Use data and insights along with quality assurance findings to identify trends and opportunities for improvement. Implement innovative tools and technologies that enhance efficiency and elevate the customer experience.What you'll bring Essential skills Demonstrated ability to develop and execute strategies that align with organisational goals and regulatory requirements, coupled with a passion for continuous improvement and innovation. A proven leader with experience managing teams through change in a regulated environment, capable of inspiring progress and accountability. Expertise in fostering cross-functional collaboration and embedding a customer-focused culture. A deep understanding of customer needs, with a proven track record of delivering high-quality, empathetic and effective complaint resolutions. In-depth understanding of the Housing Ombudsman’s Complaint Handling Code, housing regulations, and best practices.Why Orbit? Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: Online application Interview(s) 26 April 2026 Decision and offerWe put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The role The IT Platform Manager, part of the Technology & Data management team, leads the operation and maintenance of existing systems and integrates new platforms into business as usual (BAU). This role ensures smooth system integration, strengthens IT service performance and reliability, and supports business innovation. Key duties include managing service levels, performance reporting and management, solution development, proactive problem resolution and people development. The IT Platform Manager collaborates with TTD members to ensure effective technology delivery for business benefit. This role builds strong relationships with Business Product Owner(s) and stakeholders at all levels to enhance service offerings and deliver reliable solutions. Responsibilities include driving continuous improvement, maximising efficiency, developing resource plans, and supporting agile project delivery methodologies. Key to this role is extensive knowledge and experience in Dynamics 365 (F&O), with a core focus on Finance, Procurement and licencing elements. This role is part of Technology & Information where you'll help us give colleagues the infrastructure, support and insight they need to be brilliant. The successful candidate will ideally start in this role from the beginning of May. What you'll achieve Establish, maintain, and manage relationships with all stakeholders, including but not limited to Business Product Owners, operation SMEs, external technology partners, and operational suppliers. Manage a diverse team to support and administer IT managed systems for internal and external customers, ensuring necessary skills are maintained, developing best ways of working in the team and across team and department. Proactive engagement with the business stakeholders and Product Owners to identify a continuous improvement programme for the managed systems, improving performance, efficiency, functionality and business utility Lead the design, development, and release process for designated platforms, maintaining the product development roadmap and backlog in collaboration with Business Product Owners. Responsible for platform security, license optimisation, upgrades, feature releases, capacity management, user access provisions, backups, and disaster recovery requirements. Work collaboratively with business key stakeholders and wider TTD teams to identify and implement continuous improvement to platforms and services to maximise adoption & value from investments.What you'll bring Essential skills Experience working within ITIL environments, ensuring adherence to industry-standard frameworks for managing IT services and aligning IT processes with business needs. Demonstrates a strong background in supporting various IT applications and adhering to best practices throughout the software lifecycle, including troubleshooting, upgrade implementation, and resolving incidents efficiently. Well-versed in agile methodologies, having contributed to projects that utilise iterative development cycles, continuous improvement approaches, and cross-functional collaboration to deliver high-quality solutions. Has a proven track record of successfully leading diverse teams, overseeing vendor relationships, and mentoring staff junior members to foster growth, knowledge sharing, and optimal team performance. Proven experience interacting directly with end users for both projects and day to day work activities A proven track record for full lifecycle product management developing products from concept to acceptance into service Extensive knowledge and experience in Dynamics 365 (F&O), with a core focus on Finance, Procurement and licencing elements.Desirable Skills Experience working within Social Housing sector and associated IT applications Experience of IT application support and development best working practices Knowledge of Microsoft applications, in particular Dynamics 365 (CE) and Power Platform Technical familiarity with traditional Housing CRM solutions such as ActiveH.Why Orbit? Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: Online application Interview(s) Decision and offerWe put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check

UK Commercial Manager OEM Vehicle Importers & Dealer Groups Launch. Build. Dominate. The Automotive Security landscape is evolving fast - and the UK is now wide open. Our client is a major European success story in OEM Vehicle Key and Lock Replacement Solutions. They've rapidly grown the market across Europe and now it's time to replicate that success in the UK. This is a market-launch, market-build, market-own opportunity. We're looking for a Senior Sales, commercially minded Sales Leader with the credibility, confidence, and hunger to establish and scale a UK operation - partnering directly with Car Brand Importers, OEM Franchised Dealer Groups, and National Repairers. The Mission Launch and grow the UK commercial operation Open doors at OEM and importer level Build long-term, trusted partnerships across dealer networks Accelerate and replicate proven European success in the UK marketLocation & Package UK based - Southern / Central preferred Salary: £50k-£60k (negotiable) Bonus: OTE + Company Car + PensionOur Utopia Candidate You already know how this world works. You've sold products, services or solutions into: Car Brand Importers / Vehicle Importers OEM Franchised Dealer Groups National RepairersYou understand the politics, procurement cycles, barriers, and decision-makers, and you know how to develop New Business opportunities 10 Key Skills We're Looking For ✔ Proven experience selling at scale into OEM / Importer / Dealer Group environments ✔ Strong business developer - hunter mentality with polished account management skills ✔ Able to create and execute a UK market strategy ✔ Commercially sharp - confident with numbers, data, and sales analysis ✔ Excellent presenter and communicator at senior level ✔ Relationship builder - trusted, credible, long-term focused ✔ Converts opportunity into revenue ✔ Flexible and happy to travel extensively across the UK ✔ Confident launching and promoting a new programme ✔ Entrepreneurial, solutions-driven, results-focused We Are Hiring NOW Initial online interviews are already underway. To learn more or to apply, contact our exclusive recruitment partner: Glen Shepherd - (phone number removed) Send your CV and be ready to explain how your experience aligns with this opportunity. If you've ever wanted to put your stamp on a UK market launch - this is it. Don't delay. Opportunities like this don't come around often. JOB REF: 4328GS Glen Callum Associates is committed to creating diverse and inclusive workplaces. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, sexual orientation, or background. We believe that a variety of perspectives makes a team stronger and a workplace better. If you need any adjustments during the recruitment process, please let us know - we're here to support you

Senior Client Advisor - Exciting Opportunity with a Leading Accountancy Firm Are you an experienced Senior Client Advisor with a strong background in business strategy and advisory? Do you have the expertise to guide clients through complex transactions, including mergers and acquisitions, while building long-term relationships? If so, we have the perfect opportunity for you. We are partnering with a forward-thinking, progressive accountancy firm seeking a talented Senior Client Advisor to join their growing team. In this critical role, you will be the primary point of contact for a diverse portfolio of clients, delivering top-tier advisory services across a variety of sectors. What's on offer . Very competitive base salary . Company car or car allowance, after probation. . Profit share scheme after probation. . Medical insurance after probation . 30 days holiday (including bank holidays) . Flexible working hours Job Summary: You will be the primary point of contact for a portfolio of clients, you will be responsible for delivering exceptional advisory services across a range of sectors, including confidential advice on mergers and acquisitions. This role is ideal for candidates who have a strong background in advisory, business strategy, and client relations, and who are comfortable offering expert guidance on complex transactions. You will be a trusted partner to our clients, understanding their business needs and providing tailored solutions that add real value. Key Responsibilities: . Client Relationship Management: o Be the main point of contact for your clients, chairing all regular meetings such as quarterly business reviews and planning sessions. o Develop a comprehensive understanding of each client's business and needs, ensuring all actions align with their best interests. o Oversee and answer client queries via phone and email in a timely, professional manner. o Advocate for your clients within, ensuring that their needs are prioritized and driving results that benefit them. o Facilitate client interactions with other teams (e.g., tax, accounting, or project management) to ensure smooth collaboration and timely delivery of services. . Business Development & Sales: o Identify sales opportunities during client interactions, working closely with the tax team to explore potential solutions and take them to the next stage. o Uncover client needs by asking insightful questions, creating tailored solutions, and articulating the value proposition to clients. o Define and create new chargeable projects and develop innovative solutions that align with the client's objectives. . Mergers & Acquisitions Advisory: o Provide strategic, confidential advisory services on mergers and acquisitions (M&A) for clients across various sectors within your portfolio. o Analyse client businesses and market conditions to advise on potential M&A opportunities, structuring deals, and guiding clients through the entire transaction process. o Serve as a trusted advisor on complex business decisions, helping clients navigate the M&A landscape with confidence. . Team Mentorship & Development: o Share knowledge and best practices to enhance the quality of client service and internal collaboration. . Client-Centric Mindset: o Ensure clients experience our core values in every interaction, upholding our high professional standards in meetings, communications, and service delivery. o Monitor client satisfaction and work proactively to address any issues or concerns. . Financial & Business Insight: o Understand key business principles, KPIs, and factors driving profitability and cash flow, using this insight to help transform the quality of life for your clients. o Stay informed of industry trends and the economic environment, using this knowledge to provide expert guidance to clients. Required Qualifications & Attributes: . Tax Knowledge: Solid understanding of key tax matters, including Corporation Tax, Personal Tax, IHT, CGT, and other relevant tax laws. . Business Systems Knowledge: Knowledgeable about how business software systems work, enabling you to advise clients on managing their business reports and ensuring financial accuracy. . M&A Experience: Proven experience in advising on mergers and acquisitions across different sectors, with a deep understanding of transaction structures, valuation, and the M&A process. . Business Acumen: Understanding of various business models, their revenue generation, and the accounting methods tied to different industries. . Sales Skills: Willingness and ability to learn and apply sales techniques to upsell and cross-sell services to clients. . Experience: A minimum of two years' experience in an advisory role, with specific expertise in M&A or other high-level business advisory services. Interested? If you are an experienced Senior Client Advisor with accountancy practice experience and looking for your next opportunity, we would love to hear from you! Contact: Louisa Morgan Call: (phone number removed) #INDLM25

Can you generate business, build relationships and sell? This is an exciting opportunity to build a sales, projects, applications engineering career with a multinational manufacturer of high quality, precision engineered components. As our new Internal Technical Sales, you'll earn excellent commission whilst building relationships with new and existing sales accounts. If you're commutable to Coventry, and have technical sales experience - we want to hear from you! BASIC SALARY: Up to £43,000 BENEFITS: · Annual bonus up to 25% of basic salary · Full mobile communications set up including mobile & laptop · 25 Days Holiday · Generous Pension Scheme · Life Assurance · Healthcare Scheme · Childcare Vouchers · Company Share Incentive · Flexible working from home policy LOCATION: Office based in Coventry COMMUTABLE LOCATIONS: Birmingham, Leicester, Rugby, Northampton, Banbury, Worcester, Corby, Stratford upon Avon, Daventry, Redditch, Nuneaton, Solihull, Lutterworth, Bicester, Coalville, Loughborough, Evesham JOB DESCRIPTION: Internal Technical Sales, Sales Engineer, Internal Account Manager - engineered components Based at our offices in Coventry, this Internal Technical Sales is a 60% account management and 40% new business generation role, developing business with an existing account base, following up and qualifying leads, and building your own customer base through canvassing our CRM system. We have an excellent technical and commercial support system - but no micromanagement! Weekly Teams meetings with your Line Manager are typical, with more detailed monthly 1 to 1's. KEY RESPONSIBILITIES: Internal Technical Sales, Sales Engineer, Internal Account Manager - engineered components As our Internal Technical Sales, you will be: · Take ownership of your CRM data and accounts and will maximise sales through calls, emails and marketing communication · Provide excellent account management to customers around the UK, Eire and the Nordic region delivering market and product information, managing the quotation to order process · Use our SAP system to keep up to date records on client activity. PERSON SPECIFICATION: Internal Technical Sales, Sales Engineer, Internal Account Manager - engineered components You could be a recently qualified Engineer who wants to get into sales. You could be an experienced, field based Sales Engineer looking to get off the road. You could be an internal sales professional with an understanding of mechanical principals (either from education or experience). Either way, we want people who are : · A driven, proactive sales professional who takes pride in knowing their data and understanding their customer base · An organised self starter who doesn't want or need micromanagement. Our hands off management style relies on good people doing what they say they're going to do · Technically minded - comfortable discussing the application of mechanically engineered precision components with end user (OEM) customers. We regret that our client is unable to provide sponsorship for candidates at this time, and would recommend that those candidates require sponsorship support within the next 3 years need not apply. THE COMPANY: We have 50 years in business as a very successful innovator and manufacturer of precision components and powertrain. We are now part of a multinational, billion dollar corporation with its own track record and sales successes, and we are now looking to expand our sales force to develop new business from a large range of existing, trusted customers - whilst following leads to add to that client list. PROSPECTS: Are good in a very well respected international group, with a large structures sales team across the UK and worldwide. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Sales Executive, Sales Engineer, Internal Technical Sales, Inside Sales, Business Development Executive, Telesales - OEM, Distributor, Precision Engineering, Components INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: SP18425 - Wallace Hind Selection