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Job Title: Service Delivery Manager – Key Account (IT Services) Location: Derby (Hybrid, 3 days on-site per week) Salary: £65-£70k, plus performance-based incentives About the Role We’re seeking an experienced Senior Service Delivery Account Manager to take accountability for a flagship customer account within the engineering and manufacturing sector. The role involves managing a high-profile division focused on complex systems and solutions, ensuring seamless delivery of IT services and fostering a strong client relationship. You’ll work hand-in-hand with a dedicated Programme Manager who leads on delivering high-value IT projects into the business, ensuring alignment with strategic objectives, operational excellence, and continuous improvement across the account. This role is central to the ongoing success of the partnership, and you’ll be a trusted advisor to the client, driving value and spotting opportunities to grow the relationship further. It’s the perfect role for someone who thrives on ownership, collaboration, and stakeholder engagement within large-scale IT environments. Key Responsibilities • Act as the primary point of contact and escalation for the client, overseeing all service delivery activities for the account., • Build and maintain strong working relationships with senior business and IT stakeholders., • Ensure the effective delivery of IT services, projects, and ongoing support aligned with contractual obligations and business needs., • Partner with the Programme Manager to coordinate the delivery of IT projects into the business, ensuring timelines, budgets, and quality expectations are met., • Monitor and report on service performance, proactively addressing any issues or risks., • Identify and develop opportunities for service improvements and expanded engagement across the account., • Lead regular service reviews, reporting on SLAs, KPIs, and key business outcomes., • Maintain a deep understanding of the client’s business and strategic direction to align service delivery accordingly., • Support commercial activities such as renewals, contract growth, and proposal development where opportunities arise. Requirements • Proven background in managing large IT service delivery accounts, • Strong understanding of IT service management principles and project delivery lifecycle., • Excellent stakeholder management skills with the ability to influence at senior levels., • Natural relationship builder – comfortable engaging in commercial conversations and spotting growth potential., • Experience working closely with programme or project management functions in a client-facing role., • Strong analytical and problem-solving skills, with the confidence to drive solutions and improvements., • Based within commuting distance of Derby, with flexibility to be on-site 3 days per week., • Ability to go through SC Clearance About the Company You’ll be joining an organisation that partners with major industry players to deliver technology-driven transformation. They specialise in large-scale managed services, programme delivery, and IT consultancy, combining sector expertise with a collaborative, customer-first mindset. Their ethos is focused on trust, innovation, and building long-term client relationships. What’s In It For You? • The chance to lead a key strategic account with full ownership and visibility., • A role with varied responsibility – operations, client management, and subtle commercial growth., • Hybrid working with flexibility and a supportive team culture., • Opportunities to shape the delivery approach and contribute to further account growth.

Job Description Senior Chemical Process Engineer Full-Time / Hybrid Derby, Raynesway We are looking for capable, experienced and proactive individuals to join our growing team and be responsible for leading chemical process engineering packages. These are high-impact roles, ideal for experienced engineers who thrive on technical complexity, process rigour and innovation with purpose. This is an opportunity use your deep experience in chemical engineering to play a part in the Regeneration of the Raynesway Nuclear Licenced Site. This once in a lifetime major infrastructure programme is replacing the current facilities with modern state of the art manufacturing capability. You will be working across multiple projects and lifecycle stages in order to ensure that the areas under your responsibility meet both our engineering and project requirements. You will be able to interact with various stakeholders both internal and external to the business in order to be successful. You will be supported by a community of around 3,000 engineers in the Submarines business with training and development to allow you to build your skills and thrive in-role. The role will be based in Derby but with opportunities for hybrid working. Although experience of working with nuclear facilities is certainly advantageous, we invite applications from those that are interested in redeploying their existing capabilities in a new area. What is most important is having the right approach; you need to be someone who can work with and influence engineers from other disciplines so that chemical engineering is an integral part of the overall engineering solution. What you will be doing • Act as 'Intelligent Customer' for chemical engineering aspects of design and construction. These aspects include process design; P&IDs; mass & energy balances; hazard studies; sizing, pressure and flow calculations., • Ensure that principles of inherent safety, hierarchy of controls and simplification are embedded into the design., • Lead the development of requirements and design options for chemical engineering packages., • Provide assurance that requirements have been appropriately incorporated into design and construction., • Ensure that chemical engineering within the project is carried out in accordance with required engineering and project processes., • Review and acceptance of chemical engineering documentation and drawings produced by the external supply chain., • Provide input to the production of engineering processes, plans and strategies., • Production of applicable aspects of safety and environmental documentation., • Implement engineering controls on chemical process engineering work carried out internally and in the external supply chain., • Ensuring that chemical process systems are adequately commissioned and decommissioned., • To support the Engineering Manager in ensuring that Suitably Qualified and Experienced Persons (SQEP) both internally and in the external supply chain are performing chemical engineering work. At Rolls-Royce we put safety first, do the right thing, keep it simple and make a difference. These principles form the behaviours that guide us and are an essential component of our assessment process. They are the fundamental qualities that we seek for all roles. • Chemical/Process Engineering degree or similar relevant discipline, although experience and capability will be taken into consideration., • Experienced in the design, construction and operation of nuclear and/or conventional facilities and infrastructure within the UK ideally including experience of undertaking and assessing design of facilities., • Familiarity with Nuclear Site Licensing Conditions, Safety Assessment Principles (SAPs) and Technical Assessment Guides (TAGs) is advantageous., • Experience of working on COMAH or similar high hazard sites., • Knowledge of Process Safety tools and techniques, • Understanding of modern control principles relating to chemical processes, • Experience and knowledge of nuclear safety case production., • Familiarity with applicable regulations, codes and standards. Rolls-Royce is one of the most enduring and iconic brands in the world and has been at the forefront of innovation for over a century. We design, build and service systems that provide critical power to customers where safety and reliability are paramount. We are proud to be a force for progress, powering, protecting and connecting people everywhere. We want to ensure that the excellence and ingenuity that has shaped our history continues into our future and we need people like you to come and join us on this journey. We'll provide an environment of caring and belonging where you can be yourself. An inclusive, innovative culture that invests in you, gives you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference. What we offer We offer excellent development opportunities, a competitive salary, and exceptional benefits. These include bonus, employee support assistance and employee discounts. Your needs are as unique as you are. Hybrid working is a way in which our people can balance their time between the office, home, or another remote location. It's a locally managed and flexed informal discretionary arrangement. As a minimum we're all expected to attend the workplace for collaboration and other specific reasons, on average three days per week. We are an equal opportunities employer. We're committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives which are crucial to innovation and problem solving. We believe the more diverse perspectives we have, the more successful we'll be. By building a culture of caring and belonging, we give everyone who works here the opportunity to realise their full potential. You can learn more about our global Inclusion strategy at Our people | Rolls-Royce To work for the Rolls-Royce Submarines business an individual has to hold a Security Check clearance. Rolls-Royce will support the application for Security Clearance if you do not currently already have this in place. Due to the nature of work the business conducts and the protection of certain assets we can only progress applications from individuals who are a UK national or, in MoD approved cases, a dual national. Job Category Transformation & Operations Posting Date 11 Jul 2025; 00:07 Posting End Date PandoLogic. Keywords: Process Engineer, Location: Derby, ENG - DE23 8NX

The business' priority is to bring in an experienced Project Manager who would ideally look to progress to Contracts Manager in due course with this employers unrivalled development. Elvet Recruitment are recruiting for an experienced Project Manager on behalf of a market-leading specialist stru

This is an opportunity for an ambitious and capable project / account manager to develop their career to the next level. As part of their ongoing investment in the business and growth, they now seek to appoint an account / project manager, reporting directly to the head of sales, to ensure all works

The opportunity has arisen, due to the continued growth of the business and the constant increase in high profile client accounts that are being secured.The Senior Mechanical Project Manager will have a good level of experience and a strong track record of success.The role will include managing smal

A SeniorMechanical Project Manager with exceptional communication and customer service skills, is required for a very successful interior fit out group.The opportunity has arisen, due to the continued growth of the business and the constant increase in high profile client accounts that are being sec

A Mechanical Project Manager with exceptional communication and customer service skills, is required for a very successful interior fit out group.The opportunity has arisen, due to the continued growth of the business and the constant increase in high profile client accounts that are being secured.T

A global consultancy is looking for a number of Project Controllers to join their growing team which works across multiple industries including, but not limited to, civil infrastructure, data centres, defence and energy. The roles are available on a hybrid basis and there are roles available from Engineer through to Manager. The Role As a Project Controller, you’ll be working on projects of varying sizes and complexity and, depending on your level, your responsibilities will include • Establishing project governance and processes, • Preparing and maintaining the project schedules and master project plan., • Delivering end to end service, • Acting as the key client interface, • Ensuring that projects are delivered on time, to cost and to the appropriate quality. You… To succeed as a Project Controller within this business you’ll need to have strong project controls experience along with knowledge of P6. In addition, your project experience will need to have been on engineering, construction or civil projects. Please note, applications from candidates with an IT project management background cannot be considered. The Package As a Project Controller within this business, you'll receive a salary of between £40,000 and £75,000 and other benefits including pension (up to 5% employer contribution), private medical insurance, 25 days' (plus bank holidays) and flexible working. In addition, the company is committed to both training and development along with career progression. How to apply… This is an excellent opportunity to join a market leader committed to your career development so if you're interested in being considered, please send your CV via the “Apply Now” button.

We are seeking a highly organised and motivated Project Manager to join our proactive and innovative team aligned to the Transport and Manufacturing industries. The Project Manager will be expected to lead cross functional teams to deliver maximum value to the business and our customers. The Project

A growing organisation that serves as a finance and operations partner for not-for-profits are seeking a Finance Manager to join their team. They are a highly motivated and collaborative team who enjoy what they do. The role is offered on a full-time, hybrid basis, with four days in the Derbyshire office.As the Finance Manager you will: • Lead end-to-end finance for a portfolio of charity clients across the UK. Each organisation is assessed based on its requirements, leading to a bespoke service., • Deliver management accounts, budgets, and year-end reporting., • Oversee payroll, reconciliations, donor reporting and funding proposals., • Provide financial leadership to Boards and Executive Teams, acting as a trusted business partner helping charities fulfil their missions with confidence and clarity. We are looking for a Finance Manager with the following:, • Qualified or qualified by experience., • Excellent communication and project management skills., • You will thrive in a varied workload and enjoy collaborating with multiple stakeholders, including Board members., • A team player, adaptable and proactive, you will recognise the value that financial expertise brings to charities fulfilling their vital missions. In return you will receive a salary of £40,000 - £49,000 (dependent on experience & qualifications) plus 25 days annual leave + 3 additional days over Christmas &...

Job Purpose To provide remote IT support to all end users. To proactively resolve hardware and software issues from all incoming channels. To deliver a high level of customer service in line with set Company Service Level Agreements. To be a proactive member of the Service Desk Team and ensure adherence to all set Service Desk processes and standards. Key Tasks and Responsibilities To provide a professional and friendly first point of contact to all customers. To provide proactive IT Support to all customers. To quickly escalate tickets outside of skill set to the next line of technical support ensuring the customer is informed and the escalation Technicians accepts accountability. To ensure all support requests and incidents via any inbound channel are properly understood and recorded on Autotask. To proactively contact and chase customers until a resolution has been achieved or the issue is escalated. To deliver exceptional Customer Service striving to achieve first time resolution. To proactively manage all personal workloads, ensuring all tickets are worked within the set Service Level Agreements. To achieve the set Service Desk KPIs and Service Level Agreements. To adhere to all Service Desk technical processes and guidelines as well as company processes and standards as per the handbook. To undertake maintenance tasks for monitored systems. To prepare customer hardware or software ready for project delivery. To ensure the Autotask system is fully updated with all activity including notes, to do’s and knowledge bank information. To assist with ad hoc project work. To proactively seek feedback on ticket closures to improve customer satisfaction. To contribute towards a personal development plan, ensuring technical knowledge is continually improved. To undertake and assist with any other roles to ensure the smooth running of the business. Responsible for following the companies ISMS while monitoring the performance of it and reporting issues to top management. Experience, Qualifications, Personal Attributes 1 year experience of providing Service Desk IT support Interest and experience in general IT services, solutions and technology. Understanding of PC’s, servers, email, telephony, backup, Firewalls, switching and routers Experience with Windows, Microsoft office, Microsoft Teams and Microsoft 365 Knowledge of networking technologies including TCP/IP, LAN, WAN, VLAN Positive attitude Hard worker, self-motivated with the ability to work under pressure Strong understanding of general Active Directory and Office365 user management Eager to continually develop technical and customer service skills Excellent communication and people skills Excellent time management skills with the ability to prioritise workload Computer based qualification Key Relationships All members of the Senior Leadership Team All Technical Staff All Non-Technical Staff All Project Manager All Existing Customers All New Customers All Suppliers and Vendors Hours of Work 37.5 hours per week Additional hours as required dependent on the needs of the business What we offer 25 days annual leave + bank holidays Private Medical via Medicash Pension Scheme Payment for training and professional qualifications Beer Fridge Thursday Fridays Team socials Valuing Diversity and Inclusion At Everything Tech Group we aim to create a workforce that is representative of our society, knowing that embracing differences enhances the capabilities of our business and makes for a happy place to work. We are proud to recognise and celebrate that we have a diverse culture where employees are accepted for who they are, regardless of age, gender, ethnicity, sexual orientation, religion or ability.

A growing organisation that serves as a finance and operations partner for not-for-profits are seeking a Finance Manager to join their team. They are a highly motivated and collaborative team who enjoy what they do. The role is offered on a full-time, hybrid basis, with four days in the Derbyshire office. As the Finance Manager you will: • Lead end-to-end finance for a portfolio of charity clients across the UK. Each organisation is assessed based on its requirements, leading to a bespoke service., • Deliver management accounts, budgets, and year-end reporting., • Oversee payroll, reconciliations, donor reporting and funding proposals., • Provide financial leadership to Boards and Executive Teams, acting as a trusted business partner helping charities fulfil their missions with confidence and clarity. We are looking for a Finance Manager with the following: • Qualified or qualified by experience., • Excellent communication and project management skills., • You will thrive in a varied workload and enjoy collaborating with multiple stakeholders, including Board members., • A team player, adaptable and proactive, you will recognise the value that financial expertise brings to charities fulfilling their vital missions. In return you will receive a salary of £40,000 - £49,000 (dependent on experience & qualif...

As part of their ongoing investment in the business and growth, they now seek to appoint an account / project manager, reporting directly to the head of sales, to ensure all works are delivered to the highest technical, commercial and safety requirements through collaboration with department heads a

A capable category manager in their own right, able to drive action from a project team and deliver sourcing events to a defined and sometimes challenging timescale Continuous Improvement Carry out continuous improvement and efficiency reviews within the function and business units with defined

LOCATION: Derby SALARY: Competitive, Dependent on Experience CONTRACT: Full-time, Permanent About the Rail Forum The Rail Forum is a dynamic, not-for-profit trade association representing over 370 organisations across the UK rail supply chain — from global OEMs and SMEs to start-ups and service providers. We connect, support, and represent our members including through the provision of high-quality networking opportunities, topical events, industry insight and collaborative initiatives that help strengthen the UK rail sector. We are now looking for an experienced and proactive Events Manager to lead the planning and delivery of our exciting annual programme of events — from our flagship Annual Conference and Parliamentary Reception to several themed conferences, topical webinars, social gatherings and networking sessions. About the Role As Events Manager, you will take the lead in developing and delivering a professional, engaging, and diverse programme of events for our members. You’ll work closely with our small, supportive team to shape event content, ensure effective marketing and communications, and deliver a seamless experience for members and stakeholders. You will also manage event partner and exhibitor packages, helping to generate income and build valuable relationships with sponsors and partners. Key Responsibilities • Develop and oversee the delivery of the annual programme of Rail Forum events — including the AGM, flagship Annual Conference, Parliamentary Reception, several themed conferences/seminars, social gatherings and topical webinars., • Work collaboratively with colleagues to ensure events are relevant, member-focused and well promoted., • Ensure all events have a nominated ‘lead person’ who takes responsibility for developing the detailed event programmme and sourcing speakers., • Manage all event logistics, including sourcing and contracting venues to ensuring adequate staffing on the day and provision of all required joining information, delegate badges etc. ., • Oversee event marketing and communications, ensuring timely and accurate information is provided for digital promotion., • Manage bookings, joining instructions, and event follow-up including logging attendance in Salesforce., • Develop and maintain event partner and exhibitor packages to drive income., • Represent the Rail Forum professionally at internal and occasional external events. About You You’re an experienced events professional who enjoys taking ownership and seeing a project through from concept to delivery. You’ll be organised, personable, and confident working with a wide range of people — from senior stakeholders and sponsors to members and suppliers. Essential Skills & Experience: • Proven track record in planning and delivering successful business or membership events., • Excellent organisational and project management skills with great attention to detail., • Strong written and verbal communication skills, with confidence in stakeholder engagement., • Experience of managing event budgets and securing sponsors or exhibitors., • Comfortable using Microsoft Office, project management software (e.g. Monday.com) and CRM systems (ideally Salesforce)., • A proactive team player able to manage multiple priorities effectively. Desirable: • Experience within a membership organisation, trade body, or the rail/transport sector., • Understanding of hybrid and online event platforms., • Awareness of digital marketing and social media promotion for events. What We Offer • The opportunity to shape and deliver a nationally recognised events programme., • A supportive, collaborative and forward-thinking team culture., • Flexible working arrangements., • The chance to build strong relationships across the UK rail industry., • Competitive salary and benefits package. How to Apply If you’re ready to bring your event management expertise to a thriving, member-driven organisation at the heart of the UK rail industry, we’d love to hear from you. Please send your CV and a short cover letter explaining your interest in the role to Elaine Clark (CEO) at

The Role As our Business Development Manager, you’ll play a pivotal role in identifying and developing new business opportunities across target markets, driving revenue growth, and strengthening my clients market presence. Business Development Manager - South West My client is a global

You’ll collaborate with Sales, Finance, Legal, and Regulatory teams to ensure the entire revenue operation runs like clockwork, supporting a business that’s transforming the way healthcare works. Create and maintain dashboards, trackers, and performance reports that highlight business metrics an

Senior Project Manager / Business Change / Contract / £850pd. On this occasion my client are looking for an experienced Senior Project Manager to deliver a critical project around Underwriting operations and broker engagement. The Senior Project Manager will be leading on budget/suppliers/ internal

Business Development Manager – Integrated Operating Rooms (UK Launch).

M&A Integration Project Manager - Legal Entity Simplification & Business Integration. Versatile project manager with a “roll‑up their sleeves” attitude to take on multiple roles within a project to ensure quality and on‑time delivery. Project management experience with direct accountability

Water Project Manager and Business Developer. Water Project Manager and Business Developer. Project Manager and Business Developer.

In this role you will manage and develop a team of project managers and project support officers working on complex interdependent projects, including detailed planning, resource management, RAID management and ensuring outcomes are achieved against designed deliverables for the most complex and bus

Are you an experienced Senior Project Manager with a passion for driving business growth and building strong partnerships? Oxford PharmaGenesis is looking for a proactive, detail-oriented Senior Project Manager to join our Business Growth & Partnerships Team. Senior Project Manager - Business Growth

Support and advise Project Managers and the supply chain with the application of Project controls requirements, policies, procedures and the standards required to deliver projects. Within our consult business we harness our unique combination of leading‑edge practical expertise and project deliver

As a Risk Manager in the UK Risk Office, you will support Customer Operations by providing professional risk judgment that enables business partners to tackle major business challenges. As an integral member of the team, you will have a high level of exposure across the business, partnering closely

We provide end-to-end solutions to support large companies and organisations in their endeavours to become more efficient and effective by combining in-depth knowledge of a wide range of business sectors, strategic practices, business change and innovative technologies. We are seeking a Business Con

As a Risk Manager in the UK Risk Office, you will support Customer Operations by providing professional risk judgment that enables business partners to tackle major business challenges. As an integral member of the team, you will have a high level of exposure across the business, partnering closely

Based on-site in Hemel Hempstead, this is an outstanding opportunity for a SOC Operations Manager with proven experience in monitoring and analysing security threats for multiple customers. Communications with key business partners is key regarding risks, threats and SOC performance. Confident commu

Knowledge and practical, experience of implementing a full Business Continuity Management System aligned with the Business Continuity Institute’s (BCI) Good Practice Guidelines (GPG) 7. Managers will work with their teams on what works best to meet individual, team, business and organisational

Are you a dedicated Consulting Business Analyst with ambition and a passion for defence consulting? Join Sopra Steria Limited and make a real impact!. Collaborate with a purposeful team on projects spanning critical national infrastructure, government, and secure sectors. Contribute to data analysis

Operations Manager - Great Malvern. Our respectful codes of conduct inform how we behave towards our clients and customers, suppliers and business partners, and each other.

This Business Development Manager role is Hybrid Flexible with a requirement to be in our London office approximately twice a month. Support the development and delivery of sector strategy by identifying and progressing opportunities aligned to business objectives. With a long history of delivering

Conference & Meetings Operations Manager - East Horsley. This role is perfect for a current Conference & Events Manager who is looking to specialise in Conference. As Conference & Meetings Operations Manager.

We are seeking a DV Cleared Data Specialist Senior Business Consulting Manager with a background in Defence to drive business in Technology Transformation consultancy services into Aerospace, Defence and Secure (ADS) clients. We provide end-to-end solutions to support large companies and organisatio

As Operations Manager you will play a vital role in enhancing the experience of our resorts, showcasing your excellent customer service and management skills to ensure the smooth running of the resort. Would you like the opportunity to combine work with travelling? Mark Warner invites you to join ou

In return for everything you bring, we offer an exciting role in a rapidly expanding business and a competitive rewards package which includes. We're Hiring: Omni Operations Manager – Live Bingo 🎉. Omni Operations Manager – Live Bingo.

As Operations Manager you will play a vital role in enhancing the experience of our resorts, showcasing your excellent customer service and management skills to ensure the smooth running of the resort. Reporting to the Resort Manager you will be assisting with the management of the Childcare, Waterf

If reviewing via a screen reader, please note that the Job summary, Job description, Person specification, Benefits and Things you need to know sections have been emphasisedBusiness AnalystAs a Business Analyst at the Intellectual Property Office (IPO) you will join an established and supportive com

Take an business development approach to identify, create, and capitalize on new business opportunities within the region. Business Development and Sales Execution:. Act proactively to identify new business opportunities by following up on leads, requests for proposals (RFPs) and through your own in

Ability to plan, design and recommend business processes to improve and support business activities. Works collaboratively in a team environment for the building and updating of business and functional documents according to customer specifications. Supports the process of transitioning projects int

As M&E Programme Manager - Electrical Services, you'll lead the delivery of Bromford's planned and cyclical electrical programmes - including electrical testing and inspection, rewires, heating system components, kitchen and bathroom upgrades, and EV charge point installations. You'll manage a team

Support business staff in testing new business and IT changes to ensure acceptability. Investigate root causes of problems, identify where a business need exists and shape the project to address this need. Evaluate the options to meet the business need and support the development of the business cas

Adventure project coordinator (maternity cover) - LondonVacancy Type: Fixed Term/Full TimeLocation: London with hybrid working / and supporting flexible workingClosing Date: 2025-10-20 23:59:00As our Adventure coordinator, you'll join the wider Adventure team to develop, coordinate and deliver adve

Work with Architects, business owners and project managers to ensure technical solutions meet business processes and expectations. Within the Application Modernisation programme, the Business Analyst is responsible for supporting the transformation of legacy applications into modern, scalable, and c

Progression to National Account Manager Level. Join one of the most exciting World Foods businesses in the UK. Clear pathway to full National Account Manager level within 18–24 months.

Position Title: Manager of Business Development Representatives. We are seeking a Manager of EMEA Business Development Representatives (BDR) to join our team and drive the success of our outbound BDR efforts. This is a first-line management role, not a manager-of-managers position, making it perfect

Develop and implement strategic business plans across key accounts in your region. This is a unique opportunity to make a real impact on the lives of patients and their families while contributing to the growth of a forward-looking rare disease business.

About the Role The Business Change Manager will lead and embed change across complex programmes, ensuring successful adoption of new ways of working, systems, and processes. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest sin