Complaints jobs in Chester - Page 2Create job alerts

Wed love to hear from anyone with a background as a Complaints Team Leader, Senior Complaints Officer, Customer Experience Team Leader, or Complaints Manager within social housing, especially if youre passionate about improving tenant outcomes and driving service excellence. This is a rewarding oppo

REQUIREMENTS:ComplaintsOfficer.

Key Responsibilities * Manage Stage 1 complaints end‑to‑end, from initial receipt through to resolution * Prioritise and work through a high‑volume complaints backlog, meeting agreed timescales * Acknowledge, log, track, and update complaints in line with internal policies

This Complaints Handler position gives you the opportunity to make a real impact by ensuring Stage 1 and Stage 2 complaints are managed efficiently, fairly, and in line with Housing Ombudsman standards. Acting as the main point of contact for residents, keeping them informed throughout the complaint

Thrive Homes are seeking for a Complaints Handler to be responsible for investigating and resolving customer complaints in accordance with Thrive’s Complaints Policy, the Housing Ombudsman’s Complaint Handling Code, and all other applicable regulatory standards. Complaints Handler (Housing / Rep

Eden Brown are seeking a highly competent Complaints Resolution Officer on a 6 month temporary assignment situated in Lancashire The role is fully office based. After the temporary assignment a permanent contract is potentially on offer for the right person The role will involve: - To manage comp

Complaints Specialist Advisor – Financial Sector (Remote UK based Working). You have to be able to write final written complaints response letters. Applicants must have at least one year of prior experience managing complaints in a UK FCA-regulated financial services environment.

You must be able to evidence a minimum 1 years previous experience in Complaints Handling in Financial Services within an FCA Regulated environment (UK). Able to work flexibly across different work streams including responding to medium complex/regulated complaints. The ideal candidate will ensure a

Customer Services – Complaints Department (Temporary). Customer Services team within the Complaints Department. Confidence handling customer complaints and resolving issues effectively.

Ensure complaints are managed in line with internal procedures and the Housing Ombudsman Complaint Handling Code. Capture learning outcomes and support the development of a growing complaints function. Previous complaints handling experience within social housing, housing associations, or local auth

Senior Manager, Compliance Complaints page is loaded## Senior Manager, Compliance Complaintslocations: Cannon Street, Londontime type: Full timeposted on: Posted 9 Days Agojob requisition id: R16774Job TitleSenior Manager, Compliance ComplaintsJob DescriptionIG is a FTSE 100 fintec

This role involves investigating food-related complaints and handling Health & Safety issues, with potential food hygiene inspections required.

This is an entry‑level administrative role within the Complaints Operations team of a leading third‑party managing agent in the Lloyd’s of London market. The team is responsible for ensuring complaints are handled accurately and within strict regulatory timeframes, helping protect customers an

Experience in complaints handling, FOI, GDPR, or casework (ideally within local authority or Children’s Services). Job Title: Complaints, Members Enquiries & Information Governance Officer. Reporting to: Team Leader – Complaints & Information Governance.

Investigate Stage 1 and Stage 2 complaints in line with the council's corporate complaints policy. Investigate disrepair concerns, service failures and property-related complaints across temporary accommodation placements. Experience handling complaints, repairs casework or resident enquiries within

Customer Service Caseworker / Service Recovery Complaints Officer. As a Customer Service Caseworker you will take ownership of customer cases where there has been high contact, working proactively to resolve issues and prevent escalation into formal complaints.

This position offers the chance to manage complaints and ensure clarity throughout the complaint lifecycle.

Interim SEND Complaints & Tribunals Officer. We are seeking an experienced SEND Complaints & Tribunals Officer to join our Education and SEND team on an interim basis. This is a critical role supporting Medway Council in managing complex SEND casework, complaints, and tribunal processes.

As part of their ongoing commitment to customer fairness and regulatory excellence, they are seeking an experienced Complaints Handler to join their risk and compliance function. Manage and investigate customer complaints from initial receipt through to final resolution. Previous experience handling

A local government body in England seeks a dedicated individual for a role involving high-level administrative support focused on managing Freedom of Information requests and related inquiries.The position offers flexibility with hybrid working arrangements and generous annual leave benefits.Applica

A growing financial services company in the UK is seeking an Aftersales Agent to manage customer complaints effectively. You will be responsible for the entire complaints process, ensuring positive outcomes.

A leading third-party managing agent is seeking an entry-level administrative professional to join the Complaints Operations team. This role involves managing complaints, drafting professional correspondence, and supporting compliance with regulatory deadlines.

A leading UK financial services group is seeking an experienced Senior Complaint Handler to manage Defined Benefit pension complaints. The role involves investigating complaints, ensuring regulatory compliance, and delivering empathetic customer responses.

A local authority in Greater London seeks an experienced Complaints and Enquiries Officer to manage and resolve complaints related to homelessness services.

At least 12 months’ experience handling complaints within a UK-regulated financial services setting. Complaints Specialist Advisor – Financial Sector (Remote UK based Working). You have to be able to write final written complaints response letters.

We're looking for a Complaints Business Partner (CBP) to drive organisational learning through complaints, managing our most complex cases and embedding processes and capabilities across teams to ensure insights inform strategy and improve resident outcomes. As a trusted partner to senior leaders, y

Complaints and Enquiries Officer. An experienced Complaints and Enquiries Officer is required to support a Housing Services team within a local authority setting. This role will focus on managing, investigating, and responding to complaints and enquiries relating to homelessness services, including

This role involves managing customer complaints, ensuring they are resolved fairly and in compliance with regulatory requirements. A well-established B2B lender in the UK is seeking an experienced Complaints Handler for their risk and compliance function.

Claims & Complaints Lawyer (Contract). In this position you’ll support the management of claims and complaints, engage with regulatory bodies, and contribute to the firm’s wider contentious and risk‑related matters. Drafting responses to client complaints.

Customer Service Caseworker / Service Recovery Complaints Officer. As a Customer Service Caseworker you will take ownership of customer cases where there has been high contact, working proactively to resolve issues and prevent escalation into formal complaints.

This role involves managing the Complaints Management Framework, ensuring timely and accurate regulatory returns across various jurisdictions.

Oyster Partnership is seeking a qualified Environmental Health Officer to support a Dorset-based council.The role includes undertaking food complaint work and health & safety investigations, with the potential for food hygiene inspections.Candidates should have at least 2 years of experience, be EHR

This role leads teams, oversees appeals and complaints, monitors service quality, and collaborates with stakeholders. A leading educational organization in London seeks a Head of Erasmus+ Customer Experience, Appeals & Complaints to enhance customer experiences and ensure compliance.

You will own and manage all Defined Benefit pension complaints, achieving the right customer outcomes while identifying opportunities to continually improve service throughout PRT Client services, LGRI. You will also investigate complaints and resolve within the regulatory framework prescribed by th

Responsibilities include conducting new premises and food hygiene inspections, as well as managing food and health & safety complaints.

A recruitment agency in the UK is seeking a Complaints, Members Enquiries & Information Governance Officer. You will be responsible for managing complaints and information requests, particularly regarding Children’s Services, ensuring timely responses and legislative compliance. The ideal candidat

This role requires strong analytical skills, effective communication, and experience in handling complaints.

Experience handling complaints within a regulated or customer-focused environment. Get notified about new Complaints Assessor jobs in. Goodman Masson are currently working with a social housing organisation in Surrey to recruit for an interim Complaints Investigator.

Queen Mary University of London is seeking an Appeals, Complaints & Conduct Officer. In this senior caseworker role, you will oversee student appeals, complaints, and conduct cases, ensuring compliance with policies while balancing a supportive approach.

Torus Group is looking for an experienced Customer Resolution Team Leader in the United Kingdom to lead the delivery of a high-quality complaints handling service.

Queen Mary is looking to recruit a new candidate to the Appeals, Complaints & Conduct Officer role within the Appeals, Complaints & Conduct Office (ACCO). The Appeals, Complaints & Conduct Officer is a senior caseworker within ACCO who works across the University to ensure best practice in matters r

As the Senior Complaints Operations Manager, you will hold a pivotal leadership position reporting to the Director of Complaints, Fraud and Financial Crime. Lead all aspects of Root Cause and Remediation activity resulting from complaints to identify systemic failures and drive long-term business im

Building specialist teams: Customer service/experience excellence, appeals officers and complaints investigators. Head of Erasmus+ Customer Experience, Appeals & Complaints. Reporting to the Deputy National Agency Director, the Head of Erasmus+ Customer Experience, Appeals & Complaints leads and con

A leading fintech company is seeking a Senior Complaints Operations Manager to oversee their complaints department, ensuring regulatory compliance while enhancing customer satisfaction.

Complaints & Continuous Improvement Lead. We’re looking for a proactive Complaints & Continuous Improvement Lead to drive service excellence across our Cement, Packed Products, Aggregates and Powders businesses. In this key role, you’ll lead continuous improvement initiatives, streamline process