Customer experience jobs in Coventry - Page 3Create job alerts

Newent, GloucestershireFull-TimePermanentCome and make a real difference as our new Assistant Director of Customer Experience!Were looking for a senior leader who cares deeply about delivering a great customer experience for our tena

Job DescriptionWhats in it for you?25 days holidayCertified Great Place to WorkEnhanced maternity & paternity payPaid sick leaveStructured professional development

As Head of Engineering, Customer Experience, you’ll lead a team of 40 engineers and scientists across five squads, shaping how millions of customers discover, shop, and trust our products without ever touching or trying them on. Proven experience leading engineering teams focused on customer exper

A leading houseware brand in London seeks an experienced Head of Consumer Care to lead a team dedicated to enhancing customer experiences across all touchpoints. The ideal candidate will have extensive experience in consumer care leadership and a data-driven approach, with expertise in tools like Ze

Ideal candidates should have a passion for luxury products and experience in customer service. This part-time position involves providing exceptional customer service, showcasing in-depth brand knowledge, and maintaining the store's visual standards.

Build and lead a new Customer Experience function that partners closely with our Customer Insight and Strategy team to champion the customer agenda across NGED. As Head of Customer Experience, you’ll be the driving force behind NGED’s ambition to become the UK’s #1 network operator for custome

Support in building the feedback loop between quality, customer service, training and operations to continuously improve standards. Quality Control, HR, L&D, operation supervisor etc) experience in the Luxury Service Industry. Experience using tools like Intercom, Atlassian, and Aircall is beneficia

A leading UK electricity distribution company seeks a Head of Customer Experience to drive customer-first culture and transformations. Candidates should possess demonstrable experience in overseeing significant transformation projects with a focus on improving customer scores and stakeholder engagem

The ideal candidate will have a strong technical background, experience managing customer-facing teams, and the ability to foster a customer-centric culture. A leading IT consultancy firm seeks a Head of Customer Service in England to lead the Customer Support and Service Management departments. Thi

The role involves crafting end-to-end user experiences, advocating for customer inclusivity, and using Figma for design. Candidates should have demonstrable experience in UX design and a collaborative mindset to work with multi-disciplinary teams.

Collaborating with different functions to ensure optimized customer experience. Using omnichannel approach to engage with customers through different channels, including in-person and remote interactions. Experience of successful primary care and hospital pharmaceutical sales.

In this role, you'll inspire your team to create memorable customer experiences while driving sales growth through strategic initiatives. A leading cosmetics retailer in the UK is seeking a passionate Store Manager to lead a team dedicated to exceptional customer service. The ideal candidate possess

Deliver a great experience with our new and used customers and manage enquiries through all channels including digital, phone and walk-ins. Provide customers with an unrivalled level of customer service from qualification to handover.

Customer service experience required; travel or hospitality experience preferred. Travel Customer Experience Representative (Remote). Prestige Travel Agency by Mich USA is seeking a Travel Customer Experience Representative to support clients throughout their travel journey, from booking through pos

The role involves providing excellent customer service, maintaining high retail standards, and implementing local marketing strategies. Candidates should have experience in fast-paced retail environments and possess strong communication and organisational skills.

You will Foster a positive culture, prioritize customer experience, and drive sales. A dynamic retail brand in Greater London is seeking an experienced Senior Manager to enhance store operations and team performance. The ideal candidate will have senior management experience in a fast-paced retail e

Feeling frustrated that they couldn’t find anything they wanted to wear, or the great customer service they craved, they started fusing relaxed comfort with glamorous yet wearable fashion trends. You’ll need to possess a real love of fashion, be able to offer excellent customer service with conf

Responsibilities include ensuring an excellent customer experience, exceeding sales targets, and managing stock accuracy.

A leading retail brand in London seeks a talented individual for a Mid-Senior level role to develop a store culture that supports creativity and customer engagement. Ideal candidates will have leadership experience in a fast-paced environment.

The role involves supporting the Store Manager with day-to-day operations, driving sales performance, and ensuring customer service excellence. Candidates should have experience in a similar role, particularly in fashion or lifestyle brands, along with strong coaching and communication skills.

Customer Experience Specialists act as the welcoming face of the dealership, ensuring every customer receives a first-class experience whether they are visiting for sales or aftersales. We are recruiting for a Customer Experience Specialist to join a customer-focused car dealership, working across b

A leading recruitment agency is searching for a Director of Customer Service to lead the customer experience teams in New Milton, England. This role demands a senior leader to drive strategy across customer service, sales, and logistics, enhancing customer satisfaction and operational efficiency. Id

A global mobility service provider is seeking a passionate and customer-focused individual for a role in customer service and sales. You'll ensure customer satisfaction, manage vehicle rentals, and provide tailored solutions. Ideal candidates will have experience in sales, be communicative, and thri

Senior Customer Experience Specialist to help shape and scale its customer experience systems. As a Senior Customer Experience Specialist, you’ll manage front-line support, own the customer feedback loop, and ensure every interaction is handled with clarity and care. Proven experience in customer

The ideal candidate will have over 7 years in product management with proven leadership experience. Responsibilities include leading market positioning and fostering customer understanding, while championing a compelling product vision.

A leading betting company in the UK is looking for a Shop Manager to create an exceptional customer experience while leading a team to achieve store targets. The ideal candidate will have strong mentorship skills and a passion for building positive relationships with customers.

A housing association in South East London is seeking an Operations Director to enhance customer satisfaction and lead key projects.

We are looking for a Head of Customer Experience to rebuild our customer journey from the ground up. A Head of Customer Experience Who Turns Support Into a Growth Engine 🦸. Has run Voice of Customer programs and knows how to turn customer insights into better products, stronger content, and impro

The role involves empowering a dedicated team to ensure excellent customer service and operational efficiency.

A global information and analytics leader in Greater London is seeking a Senior Product Manager to enhance customer experience and drive product innovation in their Open Access team. The ideal candidate should have strong digital commerce experience and a passion for the customer journey.

Customer service experience required; travel or hospitality experience preferred. Travel Customer Experience Representative (Remote). Travel Customer Experience Representative.

A gourmet liquorice company in London is seeking an enthusiastic Assistant Store Manager to support daily operations and enhance customer experiences. Candidates should be team players with retail experience and a passion for customer relationships.

A prominent retail group in Greater London is seeking a passionate Style Advisor to enhance customer experiences. In this role, you will engage with customers, offer tailored advice, and assist in daily store operations.

A leading retail company in Greater London is seeking a Style Advisor to provide exceptional customer service and enhance the shopping experience. In this role, you will act as a brand ambassador and connect with customers through personalized styling advice. Responsibilities include assisting custo

Ideal candidates have 5-7+ years in customer experience, a strong educational background, and the ability to deliver on client needs in a fast-paced environment. A leading consulting firm seeks a Consultant, Strategic Advisory to shape transformational change through innovative customer experiences

This role focuses on building rapport with customers, meeting sales targets, and providing an outstanding buying experience. The ideal candidate will have a strong retail sales background and exceptional customer service skills. Previous automotive sales experience is a plus, but full training will

A retail company located in Greater London is seeking a Customer Host Supervisor to lead the team and deliver exceptional customer experiences.

The role involves leading a new Customer Experience function, focusing on enhancing end-to-end customer journeys and optimising interactions for all customers, especially the vulnerable. A leading energy company in the UK is seeking a Head of Customer Experience to drive transformative change within

Key responsibilities include managing operations, ensuring safety and efficiency, and leading the Customer Experience Team.

Ideal candidates will have customer service experience, fluency in English, and strong communication skills. Responsibilities include processing customer orders using Oracle, managing customer complaints, and ensuring excellent service delivery. A global medical technology company is seeking a Custo

In this full-time position, you will engage with customers, promote the benefits of BMW / MINI, and ensure exceptional customer service. Ideal candidates will have retail experience and a passion for customer service.

The GreyNoise Customer Experience Specialist (CXS) is part of the GreyNoise Customer Experience (CX) team, which provides our customers with an industry-leading experience. Act as the customer advocate within GreyNoise to ensure customer needs and requests are reviewed and responded to promptly, wor

A leading transport company in the UK is seeking a Customer Insight Analyst to analyze customer data and enhance passenger satisfaction.

Candidates should have experience in a customer-facing role and demonstrate team leadership skills. The role involves managing various store operations, including customer service and clinical activities like patient pre-screening.

This is an exciting opportunity for a Store Manager to join a supportive team at Regatta in the UK, where you'll lead a team to deliver exceptional customer experiences.

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities.BCG was the pioneer in business strategy when it was founded in 1963.Today, we help clients with total transformation‑inspiring complex change, e

Applicants should have substantial experience in User Experience design and strong skills in prototyping and layout. This role focuses on crafting the end-to-end user experience while balancing business requirements with user needs.

This role demands a strong leader who is accountable and has experience in retail management. You will oversee store operations, ensuring exceptional customer service and compliance with safety standards.