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Customer Account Manager - German Speaking (E-commerce) Location: York (Office-based) Contract: Full-time, Permanent Hours: Monday to Friday 9-5.30 or 8.00-4pm 40 hours Salary: 25-27k Exp depending + Excellent Benefits Role Overview A fast-growing e-commerce retailer based in York is seeking a confident and proactive German-speaking Customer Account Manager to join its in-office customer operations team. This is a hands-on, customer-facing role focused on managing German-speaking customer accounts , responding to website and platform queries , and supporting client discussions across digital channels. The successful candidate will be a self-starter , highly organised, and comfortable taking ownership of customer issues from start to finish. Due to the office-based nature of the role and location, a full UK driving licence is required . Key Responsibilities Customer & Account Management Act as the primary point of contact for German-speaking customers and accounts . Manage and respond to customer enquiries relating to website orders, accounts, and e-commerce platforms . Handle client discussions professionally via email, phone, and internal systems. Build strong relationships with customers, ensuring a high level of service and satisfaction. Website & Platform Support Investigate and resolve website-related queries , order issues, and platform functionality questions. Liaise with internal teams (e-commerce, logistics, technical support) to resolve customer issues efficiently. Proactively identify recurring issues and suggest improvements to processes and customer experience. Operational & Administrative Support Maintain accurate customer records and account notes within CRM and internal systems. Track queries, resolutions, and follow-ups to ensure timely outcomes. Support reporting on customer trends, issues, and account activity where required. Proactive Account Ownership Take full ownership of customer queries through to resolution. Actively follow up on open cases and outstanding actions. Identify upselling or retention opportunities where appropriate. Essential Skills & Experience Fluent German and English (spoken and written). Previous experience in customer service, account management, or e-commerce support . Confident handling website, platform, and order-related queries . Strong communication and interpersonal skills. Highly organised with excellent attention to detail. Proactive, self-motivated, and able to work independently. Strong IT skills, with experience using CRM systems, e-commerce platforms, or order management systems . Full UK driving licence and ability to commute to an office-based role in York. Desirable Experience Experience working within an e-commerce or online retail environment . Familiarity with international customers or German-speaking markets . Experience supporting B2B or key customer accounts. Benefits Competitive salary Private healthcare Free on-site parking Company pension scheme Paid holidays Supportive, modern office environment Career development and progression opportunities ATS & Boolean Keywords Embedded Customer Account Manager, German Speaking, E-commerce, Online Retail, Account Management, Customer Service, CRM, Website Support, Platform Support, York, Office Based, Full-Time, Bilingual, German. TPBN1_UKTJ

Sales Advisor When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. At Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects difference combined with creating a safe and inclusive working environment for all colleagues. This means we are positive about making adjustments as well as providing flexible working and we would be happy to talk to you about how this could work for you. There is an exciting opportunity to join Bellway, one of the UK’s largest house builders. Our Yorkshire Division is looking to recruit a Sales Advisor to join the Division’s Sales team. [The development we are recruiting for is located in Brough, East Yorkshire, HU15 1XB. The Role The role of Sales Advisor, reports to the Sales Director and carries out all aspects of the day to day running of the site sales complex, ensuring that outstanding customer service is delivered throughout the customer journey. This includes achieving qualified sales reservations and meeting or exceeding sales targets, as well as efficiently progressing reservations through to exchange of contracts and legal completion. Principal accountabilities of the role include: • Ensure that the general presentation of the site and that of the sales complex is maintained to a high standard., • Ensure that all relevant information required to be able to give full and accurate information to purchasers is available and maintained at all times., • Guide potential purchasers around show homes, stock plots and site to fully demonstrate the product., • Ensure visitors and potential purchasers to site are aware of Bellway’s Health and Safety Policy and they are always accompanied by a Bellway representative., • Maintain accurate records using Bellway’s in-house CRM system., • Liaise with purchases, solicitors and financial advisers on a regular basis., • Arrange for a customer to attend a home demonstration with the Site Manager and carry out the Company’s handover policy., • Assist purchasers following legal completion with any defects or customer care issues, • Attend and minute a weekly Sales/Site Meeting with your Site Manager., • Proactively work with Sales Managers and colleagues to suggest ideas to achieve increased sales. Experience, Qualifications and Skills Experience • Experience of working within a face to face sales environment., • Experience of working as a Sales Advisor for a residential house builder is desirable. Qualifications and Training • GCSE Maths and English – Grade 4/C or above (or equivalent) Skills and Aptitude • Effective negotiation and sales skills, • Good administration skills, • Strong communication and listening skills, • Ability to work on own as well as part of a team, • IT literate and the ability to adapt to new systems, • Committed to diversity and inclusion The Role and Working Conditions Willing to be flexible in respect to day to day duties and hours worked. Lone working, dependant on site. Ability to travel to all sales sites, including divisional offices. Able to work weekends and bank holidays. In return we can offer you: Competitive basic salary + monthly commission Contributory pension scheme 25 days holiday, plus bank holidays Access to discounts and benefits portal ShareSave Scheme Cycle to Work Scheme Life assurance Holiday Purchase Scheme Earn and Learn Opportunities We reserve the right to close this vacancy if a large volume of applications are received

interactive investor is an award-winning investment platform that puts its customers in control of their financial future. We’ve been helping investors for nearly 30 years. We’ve seen market highs and lows and been resilient throughout. We’re now the UK’s number one flat-fee investment platform, with assets under administration approaching £75 billion and over 450,000 customers. For a simple, flat monthly fee we provide a secure home for your pensions, ISAs and investments. We offer a wide choice of over 20,000 UK and international investment options, including shares, funds, trusts and ETFs. We also bring impartial, expert content from our award-winning financial journalists, highly engaged community of investors, and daily newsletters and insights. PURPOSE OF ROLE: Working as a Customer Services Representative in our brand-new purpose-built offices, you’ll answer calls from our customers, playing a key role within our Specialist Contact Centre in Leeds City Centre. You’ll have the right conversations to fully understand customer needs, taking personal ownership of each interaction, understanding their unique situations, and responding with efficiency, professionalism, and knowledge to maintain our reputation and build confidence in our products and services. Our products include Trading Accounts, Stocks & Shares ISAs, and SIPP accounts, which help our customers take control of their own pension. We provide the tools and trading platform to enable our clients to make confident, informed investment decisions. We are proud of our excellent customer service, and our fair, simple, and transparent products are what set us head and shoulders above the rest. You’ll be working on highly complex customer queries relating to our products, which require high standards and attention to detail to ensure our customers are getting the experience that they expect and deserve. The position requires managing multiple tasks simultaneously, alongside the typical pressures associated with a busy contact centre environment. Therefore, resilience and the ability to remain composed under pressure are essential qualities for success in this role. In this role, no two days will be the same. You’ll be building relationships with new people every day. Progression: Our comprehensive induction to your new career at ii will set you up to be successful, with ongoing support from your team lead. We offer a 3 tiered progression opportunity based on performance, which allows for career growth, progression and renumeration. The role requires 37.5 hours per week, Monday to Friday, with a varied shift pattern including: 7:45–16:15 / 8:30–17:00 / 9:00–17:30 / 9:15–17:45 (on a rotational basis) Once trained in international dealing, every 8 weeks you will work one week on a 12:30 pm–9:00 pm shift (this may be subject to change depending on business needs). Please note: The successful candidate will start on Monday, 2nd February 2026. Requirements To be successful in the role, you will: · Be customer-focused, so candidates must have experience in a contact centre environment working on complex products. · Be dedication, motivation, driven, and have a passion for assisting customers. You’ll need to be a real people person, with excellent listening and communication skills. · You’ll build fantastic knowledge of our investment products and services to help resolve increasingly complex customer queries in a professional and consultative manner. · Experience working in an FCA-regulated business and understanding regulatory requirements is also advantageous. ESSENTIAL: · Ability to build rapport with customers across all communication channels. · Proficient IT skills — ability to navigate a broad range of internal systems. · Confidence in working independently and making decisions, including appropriately escalating issues. · Ability to multitask — navigating different systems and processing information while talking to customers. · A team player — supporting colleagues and promoting a positive work environment and team spirit. · Enthusiasm to keep learning and developing your skills. · Ability to provide the best service experience for customers via phone, written channels, and social media. · Ability to provide customer information, manage customer access, respond to enquiries, and handle complaints. DESIRABLE: · Experience with Consumer Duty Outcomes. · Knowledge of our products and how they work. · Previous experience within Financial Services, Pension products, or Customer Services. Personal Attributes: STRAIGHT TALKING | MOVING WITH SPEED | OWNING THE OUTCOME Clear communicator Strong team player Demonstrated passion and drive for delivering the best outcome Moving with speed – delivering faster and better Decisive and takes ownership of outcomes Not afraid to challenge and be open to challenges Benefits • Group Personal Pension Plan – 8% employer contribution and 4% employee contribution, • Life Assurance and Group Income Protection, • Private Medical Insurance – Provided by Bupa, • 25 Days Annual Leave, plus bank holidays, • Staff Discounts on our investment products, • Personal & Well-being Fund – Supporting your physical and mental wellness, • Retail Discounts – Savings at a wide range of high street and online retailers, • Voluntary Flexible Benefits – Tailor your benefits to suit your lifestyle Please Note: We will do our utmost efforts to respond to all applicants. However, due to the high volume of applications we're currently receiving, if you haven't been contacted within 30 days of application, please consider unsuccessful. interactive investor operates in accordance with the UK Equality Act 2010. We welcome applications from individuals of all ages, disabilities, gender identities, marital status, pregnancy/maternity, race, religion or belief, sex, and sexual orientation. We are committed to treating all applicants fairly and making reasonable adjustments where needed to support disabled applicants. We actively prevent all forms of discrimination, harassment, and victimisation—whether direct, indirect, associative, or perceptive