JOB TODAY logo

Customer service supervisor jobs in EdinburghCreate job alerts

  • Work From Home – Paid Research
    Work From Home – Paid Research
    7 days ago
    Part-time
    Edinburgh

    Research Tribe is a completely free service that connects people like you with remote opportunities to take part in market research. You could become a mystery shopper, product tester or simply share your opinion through paid surveys, focus groups and more. We work with many leading market research companies and brands. They want to hear your thoughts and will reward you with a variety of incentives including cash, vouchers, products, gifts, experiences and prizes. • Mystery Shopping, • Product Testing, • Focus Groups, • Surveys & More There is never any obligation to take part as you choose the opportunities you're interested in and complete them at times convenient for you, so it's perfect for everyone (especially if you're looking for flexible entry level, part time, temporary, evening, weekend or seasonal work with an immediate start and no experience). It's not a suitable replacement for a job, however it's a great way to work from home and earn additional income. Getting started is easy, simply click 'Apply Now’ and register on our website so we can keep you updated with suitable opportunities by email – it takes under 60 seconds. ... Research Tribe members come from a variety of work backgrounds including admin, customer service, accounts, finance, retail, IT, recruitment, human resources (HR), social care, cleaning, driving, NHS and local council. Whether you’re a student, apprentice, graduate, trainee, administrator, accountant, payroll assistant, sales executive, personal assistant (PA), business analyst, account manager, business analyst, receptionist, school teacher, chef, waiter, office worker or night shift warehouse operative - you’ll be in great company!

    No experience
    Easy apply
  • Programme Manager
    Programme Manager
    2 days ago
    £70000–£80000 yearly
    Full-time
    Edinburgh

    Job Ref: 13372 Branch: Head Office - Edinburgh Location: Head Office, Edinburgh Salary/Benefits: Competitive Salary plus excellent company benefits & perks. Contract type: Fixed Term Hours: Full Time Hours per week: 40 Posted date: 22/07/2026 Closing date: 02/09/2026 Why join Apex Hotels? You'll be welcomed into Apex Hotels with genuine warmth as you join us as a Programme Manager at our Apex Hotels House office in Edinburgh. From your very first day, you'll be part of a team that truly cares, where people feel valued, included, and connected. We love individuality - it's what brings the spark, the curiosity, and the human touch to every interaction. This is a fixed term role for 2 years. Role Overview: We are looking for an experienced Programme Manager to lead and coordinate strategic projects across Apex Hotels. Sitting at the heart of our transformation journey, this role will drive the planning and delivery of cross-functional programmes that support our ambition to be a modern, purpose-driven hospitality business. Working closely with leadership, operational, commercial and central teams, you will ensure projects are delivered on time, within budget and aligned to our guest experience ambitions, commercial objectives, technology strategy and brand standards. This is an exciting opportunity to influence change across our hotel portfolio, helping shape the future of Apex Hotels. Main Responsibilities: • Lead the delivery of strategic transformation and hotel improvement projects across Apex Hotels., • Manage programme roadmaps, timelines and key project milestones., • Oversee programme governance, including risks, issues and project reporting., • Responsibility for project budgets, resource alignment and benefits realisation., • Work closely with the cross-divisional Technology Transformation Team, operational stakeholders and external partners to coordinate cross-functional planning and delivery., • Lead the successful implementation and adoption of new processes and ways of working., • Lead continuous improvement in project management standards, technology tools and practices. About You: You are a highly organised and commercially aware Programme Manager with a proven track record of delivering complex projects in fast-paced, customer-focused environments. A strong communicator and relationship builder, you thrive on bringing people together, overcoming challenges and turning strategic ambitions into measurable results. Passionate about delivering positive outcomes, you understand the importance of balancing commercial performance with exceptional guest and colleague experiences. You are comfortable operating across multiple projects and stakeholders while maintaining a clear focus on quality, delivery and continuous improvement. Key Skills & Experience: • Proven programme and project management experience within a complex, multi-site environment., • Strong stakeholder management, communication and influencing skills., • Commercially aware with experience managing budgets, risks and project delivery., • Highly organised, able to manage multiple priorities and drive successful outcomes., • Collaborative and adaptable, with a passion for delivering positive business, guest and colleague experiences. Benefits • 30 days holiday, • Training and development from day one, • Employee events and celebrations, • Inhouse company interactive employee communication APP, • Entry to our state-of-the-art gym and pools, • Access to an external Employee Assistance Programme, • Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date, • £200 referral bonus when your friends or family join the team Following your first successful 3 months, you'll also receive... • Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family, • Involvement in our employee recognition schemes, • Long service recognition, • Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two, • 50% discount in our restaurants, • Cycle to Work Scheme, • Discounted room rates for employees, friends, and family, • Spa treatments and product discounts, • Life Assurance cover Come and join our team, guided by our values of trust, friendliness, teamwork, and passion - the good stuff that makes hospitality feel effortless. Here, you'll shine in your own way, creating joyful moments that lift the everyday. Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route.

    Easy apply
  • Restaurant Supervisor
    Restaurant Supervisor
    3 days ago
    £13.06–£17.06 hourly
    Full-time
    Edinburgh

    What You'll Get: • £13.06 – 17.06 per hour OTE (including service charge - our data says you can earn between £2 to £4 per hour on top of your pay), • A personalised training programme to get you up to speed, • Free yummy pizzas and soft drinks on every shift, • Free Sourdough bread to cook at home, • 28 days holiday (pro rata), • A pension scheme to set you up for the future, • 24/7 virtual GP access and confidential counselling sessions and advice on wellbeing, money, legal and personal matters., • Cashback, online discounts and discounted shopping vouchers to help with everyday savings., • Gym and fitness discounts, cinema tickets, family days out and exclusive hospitality perks., • Annual social events, incentives and competitions, • 50% staff discount when dining in any Franco Manca restaurants, • Up to £500 employee referral scheme (T&C apply), • Ongoing personal growth and development with our Franco Academy all over the UK About Us: At Franco Manca, we're not just making sourdough pizza – we're creating a movement. Our passion for simple, authentic, and delicious food is at the heart of everything we do. From our hand-stretched sourdough bases to the finest seasonal ingredients, every pizza tells a story of quality, care, and tradition. With nearly twenty years of pizza-making under our belt, we've built a loyal following of pizza lovers across the UK. But we're more than just pizza – we're about people, community, and creating a welcoming space where everyone feels at home. What You'll Do: • Lead by example, delivering exceptional service to every guest., • Support the Restaurant Manager in day-to-day operations, ensuring smooth and efficient service., • Motivate and coach the team to achieve high performance and maintain our quality standards., • Monitor stock levels, handle deliveries, and ensure accurate record-keeping., • Assist in managing rotas, ensuring adequate staffing levels for peak times., • Handle customer feedback professionally, resolving issues promptly and ensuring customer satisfaction., • Maintain health and safety standards, ensuring compliance with all food hygiene regulations. What You'll Bring to the Role: • You will have previous experience in a Supervisor or Team Leader role within a Hospitality or fast paced restaurant setting., • Have a passion for great Italian food and creating memorable customer experiences., • Strong leadership skills, with the ability to motivate and inspire your team., • Excellent communication and interpersonal skills., • A proactive, hands-on approach to problem-solving and multitasking., • Flexibility to work evenings, weekends, and holidays as required., • A commitment to upholding Franco Manca's values and delivering top-quality service. If you have the skills & passion to become a Franco Manca Supervisor, then hit apply and be part of the pioneers of Sourdough Pizza! Franco Manca is proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all our people. We welcome applications from everyone and recruit based on skills, experience, and potential. If you need any adjustments during the application or interview process, please let us know and we'll be happy to support you.

    Easy apply
1

Popular jobs searches in Edinburgh

Popular customer service supervisor jobs locations