Head of Soft FM
28 days ago
Oxford
Head of Soft Services Senior Leadership Role – Large Multi‑Site Operation Salary: Competitive + Benefits Location: South Central Region Are you an experienced Soft FM leader who thrives in a fast‑paced, people‑centred environment? This is an opportunity to take ownership of a large, complex operation delivering essential services across a multi‑site estate. You’ll shape service performance, drive cultural excellence, and lead a substantial workforce delivering frontline support services. The Role As Head of Soft Services, you’ll provide strategic and operational leadership across a broad service portfolio, including: • Cleaning & Domestic Services, • Catering, • Security You’ll lead a management team and a workforce of several hundred colleagues, ensuring safe, consistent and high‑quality service delivery. With a significant budget under your control, you’ll be accountable for performance standards, resource planning, continuous improvement and customer satisfaction. Key Responsibilities • Lead, motivate and develop operational teams to deliver high‑performing, customer‑focused Soft FM services, • Ensure all services operate efficiently, safely and in line with contractual, statutory and industry standards, • Oversee workforce planning, training, recruitment and people processes, fostering a positive, inclusive culture, • Implement and monitor KPIs, SLAs and audit regimes to support high service quality and improvement initiatives, • Drive service optimisation through effective use of systems, data insights, reporting and trend analysis, • Manage relationships with internal stakeholders, subcontractors and senior leadership, • Provide accurate financial oversight, including budget management, forecasting, billing and additional works, • Ensure compliance across H&S, quality, risk, and environmental requirements, • Support change programmes, innovation and modernisation of Soft FM delivery models About You You’ll bring: • Significant managerial experience within Soft FM across large or complex environments, • A proven ability to lead multi‑disciplinary teams and embed a positive performance culture, • Strong organisational, communication and stakeholder engagement skills, • Knowledge of service quality frameworks and compliance requirements, • Experience working with KPIs, audit processes and CAFM or similar systems, • IOSH Managing Safely (essential); NEBOSH or advanced FM qualifications desirable, • Experience working in regulated or high‑profile operational settings What’s in It for You • Senior leadership role with meaningful impact, • Opportunity to shape the direction and culture of a major Soft FM operation, • Supportive leadership and scope to drive innovation and improvement, • Competitive remuneration package and long‑term career progression prospects