Technical Claims Handler
3 days ago
Colchester
At MPL Claims, we are passionate about making the claims process smoother, smarter, and more customer friendly. We are a tech-led business that designs and builds our own claims management solutions from the ground up. Our innovative platform helps us deliver a modern, seamless experience for customers while maintaining efficiency and cost-effectiveness for our partners. The Opportunity We are looking for a skilled and detail-oriented Technical Claims Handler to join our growing Motor claims team. You will play a key role in supporting us through the handling of your own portfolio of claims across third-party property damage, credit hire, personal injury and client[1]specific processes. This is an excellent opportunity for someone with motor claims experience who is passionate about delivering a first-class service while handling complex, technical claims. Key Responsibilities • Manage a dedicated caseload of motor claims, including technical referrals and escalations., • Communicate professionally with customers, insurers, suppliers, and partners via phone, email, and written correspondence., • Analyse, assess, and interpret information relevant to each claim to drive fair and accurate outcomes., • Stay up to date with relevant legislation and industry best practices., • Set and maintain appropriate financial reserves throughout the claim’s lifecycle., • Support with coaching and training of team members when required., • Leverage cutting-edge claims management systems to streamline processing time and reduce overall claim costs., • Build and maintain strong client relationships through consistent, high-quality service. What we are looking for • Previous experience in motor claims handling is essential, • Exposure to repair, credit hire, and total loss cases., • Strong analytical and problem-solving skills with great attention to detail., • Excellent verbal and written communication skills., • A customer-first mindset and a genuine passion for delivering outstanding service., • Positive, proactive attitude with the ability to adapt and work well under pressure., • Experience dealing with complaints. What we offer • Modern Colchester city centre office space, with free onsite parking available 7 days per week., • Additional paid day leave for your birthday, option to purchase more holiday and holiday which increases with length of service., • Summer and winter socials., • Wellbeing package including free PT sessions, private medical insurance & health cash back plan., • Professional qualifications along with continual professional development., • Hybrid opportunities are available in line with our hybrid working policy. Requirements: Full Time, Permanent, 35 hours a week. Based in Colchester, CO1 1TG Hybrid opportunities are available in line with our hybrid working policy Technical Claims Handler – Motor About MPL Claims Management At MPL Claims, we are passionate about making the claims process smoother, smarter, and more customer friendly. We are a tech-led business that designs and builds our own claims management solutions from the ground up. Our innovative platform helps us deliver a modern, seamless experience for customers while maintaining efficiency and cost-effectiveness for our partners. The Opportunity We are looking for a skilled and detail-oriented Technical Claims Handler to join our growing Motor claims team. You will play a key role in supporting us through the handling of your own portfolio of claims across third-party property damage, credit hire, personal injury and client[1]specific processes. This is an excellent opportunity for someone with motor claims experience who is passionate about delivering a first-class service while handling complex, technical claims. Key Responsibilities • Manage a dedicated caseload of motor claims, including technical referrals and escalations., • Communicate professionally with customers, insurers, suppliers, and partners via phone, email, and written correspondence., • Analyse, assess, and interpret information relevant to each claim to drive fair and accurate outcomes., • Stay up to date with relevant legislation and industry best practices., • Set and maintain appropriate financial reserves throughout the claim’s lifecycle., • Support with coaching and training of team members when required., • Leverage cutting-edge claims management systems to streamline processing time and reduce overall claim costs., • Build and maintain strong client relationships through consistent, high-quality service. What we are looking for • Previous experience in motor claims handling is essential, • Exposure to repair, credit hire, and total loss cases., • Strong analytical and problem-solving skills with great attention to detail., • Excellent verbal and written communication skills., • A customer-first mindset and a genuine passion for delivering outstanding service., • Positive, proactive attitude with the ability to adapt and work well under pressure., • Experience dealing with complaints. What we offer • Modern Colchester city centre office space, with free onsite parking available 7 days per week., • Additional paid day leave for your birthday, option to purchase more holiday and holiday which increases with length of service., • Summer and winter socials., • Wellbeing packaged including free PT sessions, private medical insurance & health cash back plan., • Professional qualifications along with continual professional development., • Hybrid opportunities are available in line with our hybrid working policy. Requirements: Full Time, Permanent, 35 hours a week. Based in Colchester, CO1 1TG Hybrid opportunities are available in line with our hybrid working policy #J-18808-Ljbffr