Are you a business? Hire engagement candidates in Middlesbrough
As a Customer Services Manager, the work duties includes: 1. Help to build good customer relations. 2. improve customer service experience, create engaged customers and facilitate organic growth; 3. Training and managing customer service assistants and representatives; 4. Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs; 5. Establishing customer service policies and procedures; 6. Staying updated on developments in the customer services field; 7. Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback 8. Develops and implements policies and procedures to deal effectively with customer requirements and complaints; 9. Discuss customer responses with other colleagues with a view to improving the product or service provided; 10. plans and co-ordinates the operations of help and advisory services to provide support for customers and users; 11. Taking ownership of customers issues and following problems through to resolution; Keep accurate records and document customer service actions and discussions; Control resources and utilise assets to achieve qualitative and quantitative targets; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Coordinates with sales department to incorporate plans to increase customer satisfaction; Maintain confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers; Produce written information for customers, often involving the use of computer packages and software; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Key Skills involves: · Proven working experience as a Customer Service Manager; · Experience in providing customer service support; · Excellent knowledge of management methods and techniques; · Strong leadership skills to work with people within the organisation with different skills; · Proficiency in English and other languages; · Working knowledge of customer service software, databases and tools; · Awareness of industry’s latest technology trends and applications; · Ability to think strategically and to lead; · Strong client-facing and communication skills; · Advanced troubleshooting and multi-tasking skills; · Customer service orientation; Managing a team of customer service staff; Handling face-to-face enquiries from customers; Dealing with customers who are upset or angry may be stressful; Communication and Excellent IT skills; Creative thinking, to be able to come up with new ideas to improve customer service standards.
Take ownership of performance management, absence management, career development, employee engagement, and handle disciplinary and grievance matters within your team. * Workforce Deployment
Customer Engagement: Ability to engage customers effectively and build long-term relationships. Offer Details * Salary: £24,000 - £26,000 annually, with a OTE of over £36,000 through a robust ...
Your responsibilities include facilitating seamless collaboration between support teams and practices, nurturing team engagement, and fostering a positive organizational culture. Responsibilities
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Develop and lead the Resilience Unit's firm-level engagement strategy, alongside the sector network. The postholder will use their knowledge of the Unit's priorities and of critical financial ...
Support the HR & Engagement Partner in the delivery of professional HR support and advisory service to site location teams and WFH teams. * Providing first line contact on all People related queries ...
... engagement and outcomes. Work in partnership with parents/carers to empower them to provide appropriate parenting and care Applicant Requirements: * Qualifications: GCSEs A-C or equivalent including ...
Produce engagement letters, chase outstanding engagement letters, and update Connect * Submit accounts to Companies House, processing of signed accounts and uploading documents into MyWorkPapers ...
... program engagement from planning, Production, supply chain, highlighting at the earliest opportunity program change or risks. You will help develop the cost base, schedule, partnering/supplier ...
Develop and implement an ambassador/influencer strategy to drive reach and engagement to our target audiences. * Work with internal and external partners to identify and work with potential ...
RoleReporting into the Head of Supply Chain, the customer service manager will be responsible for leading a small team and will be responsible for ensuring a high level of customer engagement ...
... Engagement. Please note, only candidates who have the right to work in the UK will be considered for this vacancy. As part of our recruitment process all employees need to be vetted and undertake pre ...
Cross-functional working with other teams to seek opportunities to deepen supporters' engagement, working towards shared goals and supporting colleagues with specific projects as appropriate
Undertake specific accounts and tax administration including portal publishing, bank letters, checking verified transactions, confirmation statement cover letters, producing engagement letters and ...
You will maintain our Learning Management System (LMS), ensuring that content is up to date, upload learning resources and monitor activity and engagement. If you are creative and enjoy coming up ...
Client engagement * Service delivery * Day to day leadership * Supporting staff with all aspects of Occupational Health Key Skills: * Registered Nurse on the NMC * Previous OH experience, especially ...
Lead and advocate site engagement by driving a positive, engaging and collaborative culture * Effective contribution to site and global HR projects * Maintain positive working relationships by ...
Designing interventions that will support the academic engagement of students and working to meet a set of agreed provision targets * Reporting of progress, behavioural presentation & safeguarding ...
Supports and promotes Engagement and Charity initiatives * Carry out any other duties as directed by a member of the senior management team Required knowledge, skills or experience * Previous ...
... engagement. ABOUT YOUYoull need to be warm, empathetic and personable to join us as an Activities Coordinator. Your organisational skills and driven mind-set mean you always get things done and make ...
Bonus is paid half yearly, capped at 100% of salary. 60% of this bonus is performance related, the other 40% is linked to adviser engagement, personal development, compliance and activity. In short ...
We leverage deep technical expertise, Agile methodologies and data-driven intelligence to modernize systems of engagement and simplify human/tech interaction. We deliver custom solutions that meet ...
As well as being a great place to work, we offer our employees a range of benefits including: + The Hub - Our employee engagement platform that also offers unbeatable money saving discounts.+ An ...
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