Head of customer service jobs in Chester - Page 13Create job alerts

Head of Customer Services - Brunswick Court, Milton Keynes, BuckinghamshireAbout The RoleSALARY: Up to £90,000 pa dependent on experienceLOCATION: Brunswick Court, Milton Keynes, BuckinghamshireHYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be bas

As Head of Customer Experience & Operations, you’ll lead the strategic design and delivery of our audience journey while driving commercial growth through secondary spend, conference hires, and other revenue-generating opportunities. With this in mind, we have designed an interview process which w

How do we do this? Competitive rates of pay20% discount in our food stores, along with other discounts across our family of businesses22 days holiday (plus bank holiday entitlement) which increases with service5% employer pension contributionDeath in service benefitEnhanced family leave and pay ar

What You'll Shape: A future-focused customer and retail insight vision for a major consumer brand How AI, machine learning, and advanced analytics are embedded into everyday decision-making A deep, human understanding of customer behaviour, needs, and emerging trends How insight influences prici

How do we do this? Competitive rates of pay20% discount in our food stores, along with other discounts across our family of businesses22 days holiday (plus bank holiday entitlement) which increases with service5% employer pension contributionDeath in service benefitEnhanced family leave and pay ar

Regional Head of Customer CareAt Gleeson, were proud to build quality homes that change lives - and we know that exceptional customer care is at the heart of that promise. Were looking for a passionate and experienced Regional Head of Customer Care to lead our

How do we do this? Competitive rates of pay20% discount in our food stores, along with other discounts across our family of businesses22 days holiday (plus bank holiday entitlement) which increases with service5% employer pension contributionDeath in service benefitEnhanced family leave and pay ar

A global technology firm is seeking an experienced IT Service Engineering leader to define the vision and roadmap for their IT function. The ideal candidate will have a Bachelor's or Master's degree in Computer Science, strong leadership skills, and proven experience in IT service management. This p

How do we do this? Competitive rates of pay20% discount in our food stores, along with other discounts across our family of businesses22 days holiday (plus bank holiday entitlement) which increases with service5% employer pension contributionDeath in service benefitEnhanced family leave and pay ar

We are currently looking for a Global Head of Customer Success. In this role, you will lead and scale the global Customer Success organization, focusing on maximizing retention, expansion, and customer satisfaction. Commercial mindset with a strong understanding of SaaS KPIs.

How do we do this? Competitive rates of pay20% discount in our food stores, along with other discounts across our family of businesses22 days holiday (plus bank holiday entitlement) which increases with service5% employer pension contributionDeath in service benefitEnhanced family leave and pay ar

A leading SaaS company in the AI fitness sector seeks a Global Head of Customer Success. The ideal candidate has over 5 years of experience in customer success leadership, especially in SaaS environments. The role involves leading a global team, developing customer success strategies, and driving on

A leading SaaS company in the climate-tech space is seeking a Head of Product & Service Delivery to lead product strategy and service delivery across energy analytics platforms.

A leading financial services provider in Greater London seeks a Head of Existing Customer Analytics to lead a team delivering data-driven insights for optimizing customer relationships. This full-time position offers hybrid working with a salary range of £100K–£110K plus benefits. Responsibiliti

We’re generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth. A service‑oriented culture and empathy with the need

Head of Customer Success at Hyper Growth eCommerce SaaS. Build structure, processes, KPIs and playbooks that bring clarity and consistency to Customer Success at scale. Work closely with Product, Engineering and Sales to embed customer insight into roadmap decisions and growth opportunities.

Head of Service is responsible for global service delivery for Unitas products to external clients and those contracted by several Apex Group companies, involving intragroup service agreements. The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administrat

To ensure high standards of service delivery in all areas of work related to the work of the Children & Young People with Disabilities Service. Requirements of this Head of Service:. Sanctuary Personnel, an innovative and committed recruitment agency has a new permanent position available for a Head

You'll play a pivotal role in shaping the future of service delivery for a business that values innovation, collaboration, and customer success. Lead and inspire a team of managers and service professionals to deliver outstanding results. The Head Of Customer Operations Will Ideally Have.

HEAD OF/DIRECTOR OF EXISTING CUSTOMER STRATEGY. This role offers the opportunity to lead the ECM team to really build out this function and define the future growth of the business. Developing and building out their existing customer strategy and wider function.

The Head of Service Management & Operations is critical for maintaining operational excellence and service reliability across the technology organisation while enabling rapid business growth through scalable service management practices. This role drives the implementation of ITIL‑aligned service

As the Head of Customer Success, you will be the ultimate advocate for the function, working across all customer segments – from SMB to Enterprise – to ensure the value and scope of Customer Success are understood and championed internally. Establish and maintain a deep understanding of our cust

The Head of Customer Operations is a senior leadership role responsible for leading and scaling Moneybox’s core operational delivery teams:. You will design and execute a future-proof operating model that delivers exceptional customer value, supports rapid growth, and ensures operational excellenc

Global Head of Customer Success, you will:. Global Head of Customer Success – AI-Driven Fitness Technology. Own global success metrics such as churn, expansion revenue, net retention, customer health scores and customer satisfaction (NPS/CES).

Head of Quality & Service Excellence. Experience in implementing a “Zero-Defect” mindset to guarantee the fulfillment of contractual Service Level Agreements (SLAs). A high degree of professional accountability and a focus on “sustained excellence” and client trust.

As a Head of Command and Control you will be responsible for the live running of Borders and Trade systems on a day-to-day basis. We also oversee Release and Implementation Management, 24/7 Operations using advanced monitoring, and smooth onboarding of new services. Our team leads major incident res

The Head of Service is the first point of contact for both external and internal users of the seed collections. As a member of the GRU, the Head of Service is encouraged to plan, conduct, and publish applied research that improves service delivery, either directly or by supervising MSc or BSc (Year

As Head of Delivery for the Times Customer team, you will lead the delivery function and enable cross-functional software development teams to produce high-quality digital solutions. You will report to the Director of Technology (Customer) and manage a team of direct reports. We embrace a hybrid wor

Join this transformative team to shape the future of customer service. A leading technology company in Greater London seeks a Manager of Customer Success to drive operational excellence and team effectiveness. This role requires strong expertise in customer experience, AI tools, and financial analys

A global media organization is seeking an experienced Head of Customer Retention to lead retention efforts for its B2B subscriber base. The successful candidate will develop and implement strategies to improve customer lifetime value while managing a high-performing team. This leadership role is bas

Strong analytical skills with proficiency in capacity planning tools or similar planning tools. Vertivs Services organization is seeking a strategic and analytical leader to drive manpower capacity planning across the EMEA region. Design scalable data‑driven frameworks tailored to EMEA service ope

A luxury jewelry retailer in the United Kingdom is searching for a Head of Customer Service and Client Care. Ideal candidates will have extensive experience in luxury brands, a strong grasp on customer service technology, and the ability to foster a culture of empathy and excellence in service. The

Ideal candidates will have experience in building iterative roadmaps, strong communication skills, and a deep understanding of market trends. The company values personal development and offers a hybrid working model, competitive salary, and extensive benefits including healthcare and generous holida

The Head of Customer Success is also responsible for the day-to-day management and operational leadership of the Customer Success team, one of several teams that are part of the overarching customer success initiative. The Head of Customer Success will be responsible for overseeing Kinsta’s. By ap

A multinational telecommunications company in Paddington is seeking an experienced professional to ensure high service performance and quality for its customers. Ideal candidates will have significant experience in fixed network operations, customer service management, and project oversight. Competi

A global fitness technology firm is seeking a Global Head of Customer Success to elevate customer experience and success outcomes. You will lead a high-performing team, define a world-class customer success strategy, and collaborate with multiple departments to enhance client engagement. The ideal c

The successful candidate will report to the Global Head of Sales and play a vital role in influencing revenue stability and customer lifetime value. The Economist is seeking an experienced and strategic Head of Customer Retention to lead our efforts in retaining and renewing our B2B subscriber base.

A leading beauty industry firm in Milton Keynes is looking for a Head of Service Delivery to drive operational excellence and innovate service delivery. This position offers a salary of up to £80K plus numerous benefits. In this senior leadership role, you will lead a talented team while ensuring e

A leading background screening company in the United Kingdom seeks a Head Of Product.

A leading revenue optimization company is seeking a Remote Head of Account Management to lead the global Customer Success organization. The role offers remote work flexibility and is part of a culture focused on growth, respect, and employee well-being. You will define strategies, mentor a team, and

Lead, mentor, and develop a high-performing Customer Success team, fostering a culture of excellence. Own and implement the Customer Success strategy, building scalable playbooks and frameworks. Drive customer retention and expansion by identifying upsell/cross-sell potential and increasing adoption

A leading houseware brand in London seeks an experienced Head of Consumer Care to shape a consumer-centric function. The ideal candidate has strong leadership skills, a data-driven mindset, and a deep understanding of customer journey design. You will lead the team in delivering exceptional experien

A nationally recognised, market‑leading organisation is seeking a revolutionary Customer Experience & Proposition Lead / Head of Customer Experience to redefine how millions of its customers engage with its services across the UK. As the Customer Experience & Proposition Lead / Head of Customer Ex

Lead and inspire a team of managers and service professionals to deliver outstanding results. We're looking for a Head of Service Delivery to join a fast-growing, technology-driven business that partners with clients globally. You'll play a pivotal role in shaping the future of service delivery for

Are you passionate about customer services, operations, leadership, and using digital tools to provide solutions to retails? We’re looking for a Head of Customer Services to lead our call centre and support team who wants to use their skills and ideas to create and lead expanding new processes and

As Head of Customer Care, you will lead the full Customer Care function within the Operating Company - guiding, coaching and developing your team to deliver outstanding service while fostering and championing a customer‑first culture across the business. What you’ll do as a Head of Customer Care

Oversee service delivery and customer implementation, ensuring SLAs are met and clients gain maximum value from our software. Head of Product & Service Delivery – Sustainability & Energy Tech for a leading SaaS Company. This hybrid role is ideal for a seasoned head of product or operations leader

A forward-thinking energy company in the UK seeks a Head of Customer Experience to enhance customer engagement and create seamless operations. You will work closely with various teams to ensure exceptional service delivery while driving engagement and improvement across customer journeys. This posit