Housing officer jobs in NortholtCreate job alerts

Job Title: Emergency Accommodation Procurement OfficerLocation: Harrow Council, Forward Dr, Harrow, HA3 8NT (including travel around the borough)Salary: £21.23 per hour (PAYE)Contract Type: Temporary ongoing, until 18th June 2027Hours: Full-timeAbout the RoleHarrow Council is seeking a highly motivated and organised Procurement Officer to join the Housing Services Housing Needs team. This vital role supports the Councils statutory duties to homeless households by sourcing, negotiating, and securing good quality accommodation across the private sector.You will be responsible for procuring different types of accommodation, including emergency and long-term housing, ensuring all properties meet statutory and council standards while delivering best value for money.Please note: a valid UK driving licence, access to a car and business insurance are essential for this role.Key Responsibilities: Negotiate and procure accommodation to meet the needs of homeless and vulnerable households.Develop and maintain strong relationships with landlords, estate agents, and other accommodation providers.Inspect properties to ensure compliance with property standards and legal requirements.Negotiate rental prices and incentive payments in line with Council procedures.Maintain accurate records and update databases in real time.Attend landlord forums, housing events, and external meetings to promote Harrows initiatives.On average, supporting 28 new placements per month plus transfer and 200 households in emergency accommodation at any one timeKey Requirements: Strong negotiation and communication skills, with the ability to deliver value for money.Sound knowledge of private rented sector housing law, health and safety standards, and welfare reform.The ability to work effectively under pressure and meet tight deadlines.Confidence in building partnerships and influencing stakeholders.Essential Requirements: A full UK driving licence, access to your own vehicle, and business insurance (as the role involves travel for business purposes).About UsFor almost 60 years, Pertemps Recruitment Partnership has been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in the length of service and career progression of our employees.Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting www.cifas.org.uk/fpnTPBN1_UKTJ

Adecco are pleased to be recruiting for a Sheltered Housing Officer to join Ealing Council. Contract Details: • Type: Temporary (3 months), • Pay: £22.02 per hour (PAYE) / £29.30 per hour (Umbrella), • Location: Gainsborough Tower, Northolt, Ealing, • Working Arrangements: Site-based, • Hours: Part time, 17.5 hours per week, • DBS required We are currently recruiting for a dedicated and customer-focused Sheltered Officer to join the Housing Landlord Services team at Ealing Council. This is a fantastic opportunity to make a real difference to resident's lives by providing a professional, supportive and responsive housing management service across the borough's sheltered housing schemes. The successful candidate will ensure residents are able to sustain their tenancies and live independently in a safe, secure, and welcoming environment. This role will involve direct contact with residents, coordinating support, and ensuring all housing management responsibilities are delivered to a high standard. Key Responsibilities: • Take responsibility for the day-to-day management of designated sheltered housing schemes., • Act as the main point of contact for residents, families, and partner agencies regarding tenancy and housing matters., • Conduct welfare and tenancy checks, ensuring residents' support needs...

Key responsibilities include: Assessing complex Housing Benefit, Council Tax Benefit and Financial Assessment claims, including self-employed, student and social care cases.

Role: Community Alarm OfficerLocation: Harrow Civic Hub, Forward Drive, HA3 8NT (with travel across the Borough)Employer: Pertemps Recruitment Partnership (on behalf of London Borough of Harrow)Contract: Temporary - Initially 3 months, with potential for extensionHours: 36 hours per week, including evenings, weekends and bank holidays as part of a 24-hour rotaWork Style: On-site / Mobile workingRate: £16.71 per hour PAYEPertemps Recruitment Partnership is seeking a dedicated and compassionate Community Alarm Officer to join the Helpline Service at London Borough of Harrow. This is an essential front-line role providing emergency response and support to elderly and vulnerable residents across the borough, ensuring their safety and well-being out of hours.Please note: A valid UK driving licence, access to a car, business insurance and Enhanced DBS are required for this role.Key Responsibilities: • Provide emergency response and support to elderly and disabled residents linked to the Helpline Alarm Service when nominated keyholders are unavailable., • Carry out planned "Daily Rounds" at sheltered housing schemes when resident wardens are off duty or absent, delivering a full support service equivalent to the resident warden., • Attend emergency ...

Repairs Complaints and Legal Officer Hillingdon £21.41ph Full time Key Responsibilities • Manage repairs-related complaints, legal disrepair cases, FOI requests and Member enquiries., • Carry out quality inspections of completed repair works., • Liaise with contractors and internal teams to ensure remedial works are completed promptly., • Monitor service performance and produce management reports., • Investigate service issues and recommend process improvements., • Support budget monitoring, contractor payments and procurement processes., • Maintain accurate records and ensure compliance with council policies and service standards. We're looking for someone who has: • Experience within housing repairs, property maintenance or a similar environment., • Knowledge of complaints handling and legal disrepair processes., • Excellent communication and customer service skills., • Strong organisational skills with the ability to manage multiple priorities., • Experience producing reports and analysing performance data., • A collaborative approach with the confidence to work with contractors, colleagues and residents. To find out more information please contact Recruitment is done in line with safe recruitment practices. We...

Senior Housing Benefits Officer Location: Hybrid working - London Borough of Harrow, Harrow, Middlesex, HA3 8NT Contract Type: 6-9 month ongoing temporary contract Working Pattern: Hybrid (office attendance required once every 3 months) Pay Rate: £30.02 Umbrella About the Role The London Borough of Harrow is seeking a dedicated Senior Housing Benefits Officer to join their Finance team. This role requires strong technical expertise and the ability to support and guide Housing Benefit operations effectively. Key Responsibilities Responsibility for undertaking full assessments to entitlement/contribution for the more complex cases including the carrying out of home visits where necessary. This requires the post holder to evaluate and be responsible for any review to the entitlement /contribution for the more complex cases as highlighted below: Housing Benefit, Council Tax Benefit including more complex calculations in respect of self- employed, students etc Housing Benefit, Council Tax Benefit the Claims relating to Registered Social Landlords , Housing Tenants and Council Tax Benefit Fairer Charging/ Supporting People, Respite Care and Residential Care Other assessments such as concessionary fares using relevant Regulations About You We're looking for someone who is: • Experienced at senior level - a seasoned Senior Housing Benefit Assessor w...

Traveller Liaison Officer 📍 Brent, London ⏰ Full-Time | Hybrid Working 📅 3-Month Contract 💰 £22. Umbrella We are recruiting for an experienced Traveller Liaison Officer to support the delivery of a high-quality housing management service across a Traveller s

Resident Liaison Officer (RLO) - Retrofit Programme Location: Hillingdon Salary: Up to £32,000 Contract: Permanent Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors. We are currently working with a leading contractor who is looking to recruit a Resident Liaison Officer to join their team on a retrofit programme based in Hillingdon. This is an excellent opportunity for an experienced RLO to support the delivery of energy efficiency and retrofit works within occupied social housing properties. You will be the key point of contact for residents, ensuring they are fully informed throughout the programme and receive a high standard of customer care. Key Responsibilities • Acting as the main point of contact for residents throughout the retrofit programme., • Communicating works schedules, access arrangements, and project updates., • Carrying out resident consultations, home visits, and pre-start meetings., • Managing resident expectations and resolving any queries or complaints., • Working closely with site teams to coordinate access and ensure works run smoothly., • Supporting vulnerable residents a...

Dear job seeker, please apply to below vacancy if it interests you- We're looking for Repairs Officer Sector: Housing 📍 Location: Southeast England, W5 Job Overview Job Role: Repairs Officer Location: Greater London, Southeast England, W5 Pay rate is £13.Umbrella Paid on

Local Authority Housing, Repairs Complaints & Legal Officer, West London .Contract role, Local Authority Housing Pertemps are recruiting for an experienced Local Authority Housing Repairs Complaints & Legal Office for a Local

Local Authority Housing, Repairs Complaints & Legal Officer, West London Pay rate £27.85 to £28.99 per hour Contract role, Local Authority Housing Pertemps are recruiting for an experienced Local Authority Housing Repairs Complaints & Legal Office for a Local Authority in West London. It is essential to have a background in Complaints and Repairs within a Local Authority setting for this role. Overview:To investigate and respond to legal disrepair claims, official complaints, MP / councillor enquiries, FOI requests and insurance claims made against Hillingdon Council's Maintenance Service. Legal disrepair will be the primary duty. The role includes liaising with the council's Legal Services department, all Maintenance Service colleagues and contractors and other council departments, in order to successfully resolve all claims and provide feedback and quality assurance to managers as and when required. Hybrid working (1 day per week home-working) is possible after the initial (minimum 1 month) training period. Please get in touch for more information. This is an agency post and Pertemps can offer you:- • A Dedicated consultant who has access to all roles across the UK and is available for you to s...

4Recruitment Services are seeking to recruit a Housing Resolutions Officer for our client based in Wembley. JOB PURPOSE: To provide housing options advice to households in temporary accommodation and promote effective move-on to other settled housing, including private rented sector, intermediate and social housing. The post-holder will also undertake suitability of accommodation reviews, fear of violence investigations and related enforcement activity; work with accommodation providers and other services to resolve complaints and tenancy support issues; and support the implementation of a programme of tenancy audits. To provide tailored support and assistance to all accepted homeless households by ensuring they move on to more settled housing in a timely fashion. To ensure any offers of accommodation made is in compliance with legislation and Suitability Order; issue temporary accommodation offer and suitability letters. DUTIES AND RESPONSIBILITIES INCLUDE: Provide housing advice and support to households in temporary accommodation, helping them access suitable long-term housing options. Manage caseloads, conduct home visits, and support residents with tenancy sustainment and move-on plans. Work with internal teams and external agencies to deliver holistic support, including employment, welfare, and social care referrals. Assess homelessness duties, manage legal obligations, and handle appeals, reviews, and complex housing cases. Investigate domestic abuse, safeguarding concerns, tenancy breaches, fraud, and anti-social behaviour, taking appropriate action. Monitor temporary accommodation, ensuring compliance, property standards, repairs, and health and safety requirements. Liaise with landlords, housing providers, and stakeholders to resolve accommodation issues and minimise voids and costs. Respond to customer enquiries, complaints, and legal correspondence, including court and Ombudsman cases. Maintain accurate records, produce performance reports, and ensure compliance with housing legislation and Council policies. Build positive relationships with residents, partners, and stakeholders to deliver high-quality, customer-focused housing services. ESSENTIAL REQUIREMENTS INCLUDE: Knowledge of the Housing Act 1996, parts 6 and 7, as amended, the Homelessness Act 2002, Localism Act 2012, Homelessness Reduction Act 2017 and related legislation and case law. A good understanding and awareness of housing issues and homelessness issues. Good knowledge of landlord and tenant law, the possession grounds relating to rented properties and the eligibility criteria for means tested benefits. Experience of giving advice and information to customers and working with vulnerable groups Strong and effective experience in provision of exceptional customer services. Experience of the Suitability Assessment in recommending potential pathways for homeless households residing in temporary accommodation. Basic DBS check Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email

We are seeking an experienced Quality Assurance and Standards Officer to support a key housing compliance and rent review programme, alongside wider housing rents, income and valuation responsibilities. For the initial 3 months, the successful candidate will lead a project to: Reconcile Affordable Rent agreements and confirm GLA approvals. Review and rationalise service charges on Affordable Rent properties. Investigate and correct London Affordable Rent (LAR) properties charged above prescribed rates. Review rents across the portfolio, identify any overcharges and implement appropriate refund processes. Undertake a valuation rationalisation exercise across approximately 7,500 properties ahead of rent convergence modelling.The ideal candidate will have substantial experience in social housing rents, rent compliance, service charges, housing finance and property valuations, with strong analytical and data management skills. This is an excellent opportunity to lead a high-profile project with significant impact across a large housing portfolio

We are currently looking for an experienced Homelessness Prevention & Solutions Officer to join a busy Housing Needs service. This Homelessness Prevention & Solutions Officer role will focus on preventing homelessness, relieving homelessness and helping households secure sustainable housing solutions in line with the Housing Act 1996 and Homelessness Reduction Act 2017. The successful candidate will manage a varied caseload of homelessness applications, undertake statutory assessments, issue legal decisions and work with households to prevent homelessness wherever possible. This Homelessness Prevention & Solutions Officer position would suit someone with strong homelessness legislation knowledge and experience managing complex housing needs cases. The Role - Managing a caseload of homelessness prevention and relief cases. - Undertaking statutory homelessness assessments and making enquiries in line with legislation. - Creating and managing Personalised Housing Plans (PHPs). - Working with households to prevent homelessness and secure sustainable housing solutions. - Negotiating with landlords, agents, family members and other parties to prevent homelessness. - Assessing applications under Parts VI and VII of the Housing Act 1996 and the Homelessness Reduction Act 2017. - Making decisions on eligibility, homelessness, priority need, intentional homelessness and local connection. - Drafting and issuing S184, S188, S193 and related statutory decision letters. - Conducting home visits and verifying applicants' circumstances where required. - Providing housing options advice relating to the private rented sector, welfare benefits and homelessness prevention. - Liaising with legal representatives, MPs, councillors, external agencies and partner organisations. - Supporting households placed into temporary or emergency accommodation. Key Requirements - Previous experience working as a Homelessness Prevention Officer, Housing Options Officer or Homelessness Officer. - Comprehensive knowledge of the Housing Act 1996, Homelessness Act 2002 and Homelessness Reduction Act 2017. - Experience undertaking homelessness assessments and statutory investigations. - Experience drafting S184 decisions and other homelessness decision letters. - Experience creating and managing Personalised Housing Plans. - Experience managing complex homelessness prevention and relief cases. - Knowledge of welfare benefits, housing options and the private rented sector. - Experience negotiating with landlords and preventing homelessness. - Experience responding to legal challenges, complaints, MPs and Ombudsman enquiries would be advantageous. What You Need to Do Now If you are interested in this Homelessness Prevention & Solutions Officer role and meet the criteria above, please click APPLY NOW and send us your CV. If you do not hear from us within 48 hours, unfortunately your application has not been successful on this occasion. Footnote If you feel that this Homelessness Prevention & Solutions Officer job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Homelessness Prevention Officers, Housing Options Officers, Homelessness Officers and Housing Needs roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from homelessness professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us

Travellers Liaison Officer – Brent Council Fox Morris Group are working to recruit a Travellers Liaison Officer Role and Responsibilities: • To be the face of the landlord; providing a high level of customer service, taking ownership for every aspect of site management, ensuring that expectations are managed., • Work collaboratively and be the lead contact, keeping stakeholders informed, delivering a seamless ‘one team’ landlord service. This will include setting up and managing professionals’ meetings and action plans as needed for complex issues., • Responsible for keeping all residents’ records and data up to date and accurate in real time, with all interaction recorded, holding other teams to account to do the same., • To undertake a proactive approach to site management by adopting mobile working with the use of appropriate IT and communication systems and adhering to health and safety and lone working requirements. Experience: 1. Knowledge and understanding of local authority statutory and support services related to the housing sector and emerging trends., 2. Awareness of Protection from Eviction Act 1977 and Housing Act 1988 as it relates to the issue, management, and termination of licenses., 3. Knowledge of welfare benefits and related issues, including Universal Credit. ., 4. Knowledge of equality and diversity issues affecting Gypsy Traveller and Roma communities such as stigma, discrimination and isolation., 5. Good knowledge and understanding of standard IT software packages including Microsoft Office and Teams., 6. Comprehensive understanding of the regulatory requirements for social housing landlords and how to embed these into day-to-day practice as a housing professional., 7. Experience and commitment to working on own initiative, setting and managing challenging goals, taking total ownership with pride, wanting to make a difference., 8. Experience of delivering high quality customer services in partnership with the customer, putting them at the heart of your decisions., 9. Experience and commitment to working on your own initiative, setting and managing challenging goals, understanding your contribution, impact and how to make a difference by taking total ownership of a role with pride. IF YOU WISH TO APPLY PLEASE RESPOND FIRSTLY WITH AN UP TO DATE CV, AVAILABILITY/ NOTICE PERIOD, THE ROLE YOU WOULD LIKE TO APPLY FOR & THE HOURLY RATE YOU REQUIRE. We do not hold CV’s on file without first speaking

HMO Licensing Officer West London (Hybrid) £20-£25 per Hour (DOE) Initial 6-Month Contract Park Avenue Recruitment are working with a West London Local Authority to recruit an experienced HMO Licensing Officer for an initial 6-month contract. If you're searching for HMO Licensing jobs, Licensing Officer jobs, HMO Licensing Officer jobs, Housing Licensing jobs, or Local Authority Licensing jobs, this is an excellent opportunity to join a high-performing Private Sector Housing team. The Role As an HMO Licensing Officer, you'll play a key role in delivering the council's HMO Licensing service, ensuring licence applications are processed efficiently and in line with current legislation. Key Responsibilities Process HMO Licensing applications, renewals and variations Validate licence applications and supporting documentation Maintain accurate licensing records and housing databases Respond to enquiries from landlords, managing agents and tenants Support Private Sector Housing and Housing Standards teams with licensing administration Assist with compliance monitoring and case management Essential Experience Previous experience as an HMO Licensing Officer, Licensing Administrator or within a Private Sector Housing team Strong knowledge of HMO Licensing legislation and licensing processes Experience working within a Local Authority Strong administrative skills with excellent attention to detail Experience using housing or licensing management systems is desirable What's on Offer Initial 6-month contract £20-£25 per hour depending on experience Hybrid working Immediate start Opportunity to join a busy and well-established West London Housing teamIf you're looking for your next HMO Licensing contract or would like to hear about other Licensing Officer jobs and Private Sector Housing jobs call Shaye on (phone number removed) or send your CV to Interviews are taking place next week

Job Title: Business Support Officer - Housing Benefit Location: Ealing- Hybrid working, 2-3 days Office Hourly rate £20.96 PAYE / £27.33 UMB Per Hour Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 35 hours ASAP Start About the Role We are seeking a proactive and highly organised Business Support Officer to join our dynamic team. In this role, you will play a key part in supporting Housing Benefit administration, delivering excellent customer service, and ensuring efficient day-to-day operational support across the service. This is a fast-paced, customer-focused position where attention to detail, strong communication skills, and the ability to work collaboratively are essential. Key Responsibilities Support customers in completing Housing Benefit claims accurately, ensuring all necessary information and documentation is gathered. Proactively engage with clients, including making outbound calls to progress claims and resolve queries. Provide sensitive and professional support to vulnerable residents, including those in temporary accommodation. Process high volumes of administrative work, including indexing and managing incoming post. Maintain accurate records, ensuring all data is correctly logged and up to date. Liaise with external stakeholders, including Temporary Accommodation providers, to coordinate key handovers and transitions. Work collaboratively with colleagues across Business Support Services to ensure smooth service delivery. About You We are looking for someone who can demonstrate: ✅ Housing Benefit knowledge Experience in Housing Benefit administration or similar environments. ✅ Excellent communication skills Confident in communicating with a wide range of customers, including making outbound calls and handling sensitive conversations. ✅ Strong interpersonal skills Able to work with empathy, patience, and professionalism when supporting vulnerable individuals. ✅ Teamwork and collaboration Comfortable working in a team environment and contributing to shared goals. ✅ Organisation and accuracy Skilled at managing high workloads with strong attention to detail. ✅ Stakeholder engagement Experience working with external partners and service providers. ✅ ICT proficiency Competent in Microsoft Office and internal systems for data processing and record-keeping. ✅ Time management and prioritisation Able to balance competing demands and meet deadlines in a fast-paced environment Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Governance Manager An excellent opportunity for an experienced governance professional to support robust corporate governance, compliance, Board and Committee processes within a highly regulated environment. If you’ve also worked in the following roles, we’d also like to hear from you: Corporate Governance Manager, Governance and Compliance Manager, Company Secretarial Manager, Board Governance Manager, Governance Lead, Corporate Governance Lead, Risk and Compliance Manager, Compliance Manager, Governance Officer, Company Secretarial Officer SALARY: £58,714 to £61,500 per annum + Benefits LOCATION: Hybrid working from home with limited office attendance required in Ealing (W5) JOB TYPE: Full-Time, Permanent WORKING HOURS: 35 hours per week JOB OVERVIEW The organisation is looking for a Governance Manager to join its Governance and Compliance team. As the Governance Manager you will be working closely with the Head of Governance and Compliance, you will help ensure effective governance structures, frameworks and processes are embedded across the organisation. This is a great opportunity for someone who can provide expert governance advice, influence senior stakeholders and support transparent, accountable decision-making. Working as the Governance Manager, you will work with Board and Committee Chairs, senior leaders, colleagues and Joint Venture partners, helping to maintain high governance standards, manage governance risk and support continuous improvement. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Governance Manager will include: • Governance Frameworks: Lead the development, implementation and monitoring of governance frameworks, policies and procedures in line with regulatory requirements, best practice and organisational values, • Board And Committee Support: Manage Board and Committee meeting cycles, including agenda planning, paper coordination, minute-taking, action tracking and ensuring decisions are accurately recorded and followed through, • Governance Advice: Provide expert advice and support to Board Committees, Chairs, senior leaders, colleagues and Joint Venture partners, • Risk And Compliance: Identify and support the management of governance risks, ensuring compliance with relevant legal, regulatory and ethical standards, • Company Secretarial Activity: Maintain statutory company registers, manage Companies House filings and support wider company secretarial and corporate governance matters, • Governance Reviews: Support annual Board and Committee effectiveness reviews, ensuring governance arrangements remain effective and Terms of Reference are maintained, • Document Management: Manage the signing and sealing of documents across the Group, liaising with authorised signatories and internal stakeholders, • Reporting: Produce accurate governance, compliance and risk reports for senior leadership and the Board, • Continuous Improvement: Work with senior stakeholders to improve governance systems, processes and practices in line with feedback and evolving best practice, • Annual Governance Activity: Support the approval process for annual reports and financial statements, as well as the annual AGM programme CANDIDATE REQUIREMENTS ESSENTIAL • Proven experience working in governance within a highly regulated environment or company, • Proven experience in governance, corporate governance, risk management or compliance within a large or complex organisation, • Strong experience supporting Boards and Committees, including meeting management, preparing papers, governance advice and high-quality minute-taking, • Strong understanding of governance frameworks, regulatory requirements and compliance standards, • Experience managing statutory registers, Companies House filings and wider company secretarial activities, • Excellent interpersonal and communication skills, with the ability to engage confidently with stakeholders at all levels, • Strong attention to detail, particularly when working with governance documentation, reports, records and minutes, • Ability to manage multiple priorities, anticipate challenges and deliver accurate work to deadlines, • Strong commitment to ethical standards, transparency and accountability DESIRABLE • Professional qualification in Governance, such as ICSA / CGI, or a similar relevant qualification, • Knowledge of housing regulation, housing law and governance requirements within the housing sector BENEFITS • 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service • Up to 8% contributory pension • Flexible working • All permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they’d still encourage you to apply should you not feel you meet the criteria 100%. This role requires a DBS Check APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14934 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Ealing, West London. Multi-Job Board Advertising and CV Sourcing Reruitment Services provided by AWD online. AWD-IN-SPJ

A Reputable Housing Provider is seeking an experienced and highly organised Cabinet Support Officer (fully site based) to provide professional policy and administrative support to Cabinet Members and senior leadership. This role is critical in supporting Cabinet Members to effectively deliver their portfolio responsibilities and organisational priorities. The successful candidate will work collaboratively across departments, ensuring executive decision-making processes are supported through high-quality research, coordination, and stakeholder engagement. The postholder will play a key role in ensuring Cabinet Members are fully supported through proactive planning, structured communications, and effective casework and diary management. Department: Corporate Services Location: London Rate: £21.80 – £22.80 PAYE Key Responsibilities Cabinet and Executive Support Provide flexible administrative and policy support to 2–3 Cabinet Members, enabling effective delivery of portfolio priorities. Support executive decision-making through coordination of briefing materials, policy summaries, and stakeholder information. Undertake research on a range of policy and operational topics, identifying key options and presenting findings in structured briefing notes. Ensure all information provided to Cabinet Members is accurate, timely, and of the highest professional standard.Diary and Inbox Management Manage complex and fast-moving diaries, ensuring priorities are scheduled efficiently and time is used effectively. Provide comprehensive inbox management, including triaging enquiries, responding to correspondence, and escalating urgent matters appropriately. Draft responses and commission actions from senior managers where required, ensuring deadlines are met.Meeting and Briefing Coordination Coordinate Cabinet Member meetings, including: Agenda planning Venue and logistics arrangements Circulation of briefing papers Minute-taking and action tracking Support the delivery of Cabinet Member briefings through effective planning and best-practice administrative processes.Stakeholder Engagement Build strong relationships across internal departments, senior leadership teams, and external stakeholders. Liaise with residents, community groups, voluntary organisations, and partner agencies. Maintain professional communication standards while supporting public engagement activities.Casework and Policy Support Provide structured casework management support to Cabinet Members. Monitor emerging policy issues and ensure key matters are escalated appropriately. Support communications activities in collaboration with communications and policy teams.Operational Support Facilitate site visits, public meetings, and stakeholder events. Provide support outside core hours where required to meet Cabinet schedules. Provide cover support to the Leader’s Office when necessary. Undertake additional duties consistent with the level of the role.Knowledge and Competencies Good understanding of local government structures, governance processes, or regulated public sector environments. Ability to interpret policy documents, reports, and briefing materials. Strong interpersonal skills with the ability to influence and engage stakeholders at multiple levels. Excellent prioritisation skills with the ability to manage competing deadlines. High level of discretion and political awareness. Team-oriented approach with the ability to collaborate effectively.Key Relationships Internal and external stakeholders may include: Chief Executive and Senior Leadership Team Chief of Staff and Leader’s Office Cabinet Members and Lead Members Communications and Policy Teams Senior Managers and Business Support Teams Community Groups and Residents External partners across public, private, and voluntary sectorsAbout the Candidate The successful candidate will be: Highly organised and detail-oriented Confident working with senior leaders and elected officials Politically aware with strong professional judgement Able to manage confidential information with discretion Customer-focused with a commitment to improving outcomes for communities Comfortable working in a fast-paced and dynamic environmentDesirable Experience Previous experience working within: Local government Housing sector Public sector governance environments Experience supporting senior leadership or elected officials. Experience coordinating public meetings, consultations, or stakeholder engagement activities.Apply Now for the Cabinet Support Officer

Job Title: Finance & Income Officer Location: Ealing, W5 2HL - Hybrid working (3 days office / 2 days remote) Hourly rate £23.05 PAYE / £30.09 Umbrella per hour Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 35 hours ASAP Start About the Role An exciting opportunity has arisen for an experienced Finance & Income Officer to join a busy public‑sector housing finance team. You will play a key role in supporting income and expenditure activity across temporary accommodation and housing services, ensuring accurate financial records, compliant processing, and effective financial control in a high‑volume, deadline‑driven environment. This role is ideal for a finance professional with strong local authority or housing experience who enjoys working collaboratively across finance, housing, and supplier teams. Key Responsibilities Income & Expenditure Support Provide hands‑on support for income and expenditure activity within a local authority or public sector housing environment, ensuring financial transactions are accurately recorded and reconciled. Maintain robust financial records, ensuring compliance with internal controls, policies, and agreed deadlines. Support account reconciliations, month‑end and year‑end processes, and investigate variances to ensure financial integrity across housing and temporary accommodation accounts.Purchase‑to‑Pay & Supplier Management Process supplier invoices, ensuring accuracy, compliance, and timely payment in line with financial procedures. Raise purchase orders and requisitions, supporting budget holders to ensure correct coding, authorisation, and audit trails. Assist with accruals, payments, and financial adjustments, working closely with central finance teams to meet reporting deadlines. Liaise confidently with suppliers, internal budget holders, and corporate finance colleagues to resolve invoice queries and discrepancies promptly and professionally.Financial Systems, Reporting & Administration Use corporate finance systems (including Business World / Unit4) to track expenditure, maintain accurate records, and support financial reporting. Apply strong MS Excel skills to maintain spreadsheets, produce basic financial reports, monitor budgets, and support reconciliation activity. Operate effectively in a high‑volume financial environment, maintaining attention to detail while meeting competing priorities. Maintain clear audit trails and financial documentation to support internal and external audit requirements. About You You will bring: Proven experience working in a local authority or public sector finance or housing environment, supporting income and expenditure activity. Demonstrable experience with supplier invoice processing, purchase orders, requisitions, accruals, and payments. Confidence liaising with a wide range of stakeholders, including suppliers, budget holders, housing teams, and central finance. Strong working knowledge of MS Excel and experience using corporate finance systems such as Business World (Unit4). Excellent organisational skills, with the ability to manage workloads, meet deadlines, and maintain accuracy in a fast‑paced setting. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Homelessness Prevention & Solutions Officer Location: North West London Rate: £28.00 per hour (Umbrella) Contract: 6 Months Working Pattern: Full Time Working Arrangement: Hybrid We are currently recruiting for an experienced Homelessness Prevention & Solutions Officer to join a busy Housing Needs team in North West London. This is an excellent opportunity for a housing professional with experience in homelessness prevention, housing options, and statutory homelessness assessments to make a real difference to residents facing housing difficulties. Key Responsibilities Deliver the Council's statutory duties to prevent and relieve homelessness under the Housing Act 1996 and Homelessness Reduction Act 2017. Manage a caseload of households threatened with homelessness or currently homeless. Conduct homelessness assessments and determine appropriate housing duties. Develop and review Personalised Housing Plans (PHPs). Negotiate with landlords, agents, family members, and other parties to prevent homelessness and sustain accommodation. Explore a range of housing options including private rented sector accommodation, supported housing, and alternative housing solutions. Support households to secure and sustain suitable accommodation. Provide advice and assistance on housing rights, homelessness legislation, welfare benefits, and tenancy sustainment. Prepare detailed case records, decision letters, and statutory documentation. Manage complex homelessness cases, including those subject to legal challenge, judicial review, and Ombudsman enquiries.Requirements Previous experience working within Homelessness Prevention, Housing Options, or Housing Needs. Strong knowledge of the Housing Act 1996, Homelessness Reduction Act 2017, and associated legislation. Experience conducting statutory homelessness assessments and issuing housing decisions. Ability to manage complex and sensitive cases. Excellent negotiation, communication, and problem-solving skills. Experience working within a Local Authority housing environment is highly desirable. Knowledge of welfare benefits, tenancy sustainment, and housing pathways. If you have experience in homelessness prevention and housing options and are looking for your next contract opportunity, we would like to hear from you

Resident Liaison Officer (RLO) Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer Location: Brent, West London Rate: £23.00 per hour (Umbrella) Sector: Social Housing | Property Services | Retrofit & Decarbonisation Mileage: Business mileage reimbursed at 45p per mile About the Role We are looking for an experienced Resident Liaison Officer (RLO) to support the delivery of a social housing retrofit programme across West and South West London. As the main point of contact for residents, you will provide excellent customer service, keep residents informed throughout the works, and help ensure projects are delivered with minimal disruption. Key Responsibilities Act as the main point of contact for residents throughout the planned works. Build strong relationships with residents and provide regular updates on project progress. Coordinate access and appointments with residents and site teams to minimise disruption. Respond to resident enquiries and resolve concerns professionally and efficiently. Support vulnerable residents with empathy and ensure their individual needs are considered. Maintain accurate records of resident communications and project updates. Candidate Requirements Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, or in a similar role within the social housing sector. Experience working on retrofit, planned maintenance, refurbishment, or decarbonisation projects is highly desirable. Excellent communication and interpersonal skills with the ability to build rapport and manage expectations. Strong organisational and problem-solving skills. Full, clean UK driving licence. What's on Offer £23.00 per hour (Umbrella). Business mileage reimbursed at 45p per mile. Opportunity to work on a high-profile social housing retrofit programme. Long-term contract with a reputable contractor. Apply Now If you have experience as a Resident Liaison Officer within the social housing sector and are looking for your next opportunity, we'd love to hear from you. Click the "Apply Now" button to submit your application today. Keywords: Resident Liaison Officer, RLO, Tenant Liaison Officer, Customer Liaison Officer, Social Housing, Property Services, Planned Maintenance, Retrofit, Decarbonisation, Resident Engagement

We are currently looking for an experienced Housing Response Officer to join a busy Housing Repairs service. This Housing Response Officer role will act as the first point of contact for residents, contractors and internal teams, handling repairs enquiries, housing management queries and scheduling responsive repairs. The successful candidate will be responsible for diagnosing repairs, booking appointments, managing operatives' diaries and ensuring residents receive a high-quality repairs service. This Housing Response Officer position would suit someone with previous experience in a housing repairs, housing services or contact centre environment. The Role - Acting as the first point of contact for residents, contractors and internal teams. - Handling repairs enquiries, housing management queries and tenancy-related enquiries. - Diagnosing repairs using Keyfax or similar diagnostic systems. - Raising repairs and booking appointments for residents. - Managing operatives' and contractors' diaries to maximise productivity and service delivery. - Prioritising emergency, urgent and routine repairs. - Monitoring ongoing repairs and escalating issues where required. - Updating housing and repairs systems to maintain accurate records. - Supporting residents with enquiries relating to rent, service charges, leasehold, parking and environmental services. - Undertaking CRM, reception and back-office duties as required. - Running performance reports and supporting service delivery monitoring. - Liaising with operatives, supervisors and contractors to ensure repairs are completed within target timescales. Key Requirements - Previous experience working in a customer service, contact centre or housing repairs environment. - Experience handling high volumes of telephone, email and customer enquiries. - Experience scheduling repairs and managing appointments. - Experience using housing management or repairs systems. - Experience diagnosing repairs using Keyfax or similar systems would be advantageous. - Knowledge of responsive repairs and housing maintenance processes. - Strong organisational skills with the ability to manage competing priorities. - GCSE Maths and English or equivalent. - Willingness to work outside normal office hours, including occasional Saturdays. What You Need to Do Now If you are interested in this Housing Response Officer role and meet the criteria above, please click APPLY NOW and send us your CV. If you do not hear from us within 48 hours, unfortunately your application has not been successful on this occasion. Footnote If you feel that this Housing Response Officer job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Housing Response Officers, Repairs Schedulers, Repairs Coordinators and Housing Repairs roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from housing repairs professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us

Brent, London £21.41 per hour (PAYE) / £28.19 per hour (Umbrella) We are currently recruiting for an experienced Income Project Officer to join a busy Housing Management team within a London Borough on a 3-month temporary contract. This is an excellent opportunity for a proactive housing professional to play a key role in income maximisation and tenant support. The Role As an Income Project Officer, you will be responsible for maximising rental income through effective arrears management, providing support to tenants, and delivering targeted income recovery projects across a range of housing services. Key Responsibilities Maximise income through rent collection and arrears management across varied tenures Provide advice and support on welfare benefits, including Universal Credit Engage directly with tenants through home visits and case management to resolve arrears issues Work across services to deliver a joined-up, person-centred approach Monitor accounts and take appropriate action to reduce arrears and prevent debt escalation Support tenancy sign-ups to ensure rent is collected from day one Prepare reports and maintain accurate records in line with performance and compliance requirements Identify and manage fraud risks and misrepresentation cases Attend court and enforcement proceedings where requiredAbout You We're looking for candidates who have: Experience in income collection, rent arrears, or housing management Strong knowledge of housing benefits and welfare reform Experience supporting vulnerable tenants and complex cases Excellent communication and negotiation skills Ability to manage a busy caseload independently Good IT skills and experience using housing or case management systems A proactive, customer-focused approach with a strong sense of accountabilityWhat's on Offer Competitive rate: £21.41 PAYE / £28.19 Umbrella Opportunity to contribute to a high-performing income service Valuable local authority experience Immediate start available

Social Housing Assessment And Lettings Officer Brent £28.19ph To investigate and assess all applicants under the Housing Act 1985 and Housing Act 1996 (Part VI), Localism Act 2011 and Homelessness Reduction Act 2017 to assess whether housing is required. This may include interviewing applicants to determine their eligibility, making detailed enquires to other organisations to verify information, and carrying out home visits in order to confirm/evaluate housing circumstances. To prioritise all applicants in the appropriate category and banding in line with the Council’s allocation policy and other guidelines. To write and serve decision letters on all applications, explaining the reasons for their decision and advising them of their right to review. To work closely with the Housing Management Team to ensure that mutual exchanges, successions, tenancy assignments, management transfers and tenancy terminations are dealt with efficiently and in accordance with legislation and Council policy and procedures. To investigate cases of racial or sexual harassment or other forms of unacceptable behaviour in accommodation and take appropriate action To find out more information please contact (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency

Housing Assessment Officer Brent, London Temporary Full Time We are looking for an experienced Housing Assessment Officer to join a Housing Needs & Support team in Brent on a temporary basis. This is an excellent opportunity for a housing professional with experience in housing allocations, housing registers, lettings or homelessness services to support the delivery of a customer-focused social housing assessment and lettings service. The successful candidate will assess housing applications, determine housing priority and eligibility, manage housing register cases and support the allocation of social housing across the borough. THE ROLE As a Housing Assessment Officer, you will manage a varied caseload of housing register and lettings cases, ensuring applications are assessed accurately and in accordance with housing legislation, allocations policies and council procedures. Key responsibilities include: Assessing applications to the housing register under relevant housing legislation and local allocations policies. Investigating applicants' circumstances through interviews, verification checks, home visits and liaison with external agencies. Determining eligibility, qualification and housing priority, issuing decision letters and advising applicants of review rights. Managing the administration of the choice-based lettings scheme, including property advertising, bidding activity and allocations. Making nominations and allocations to available social housing properties to minimise void periods and maximise stock utilisation. Preparing reports and referrals for medical assessments, social care services and housing panels where required. Managing enquiries, complaints and correspondence from applicants, MPs, councillors, solicitors and partner organisations.THE CANDIDATE The ideal candidate will have previous experience working within a Housing Allocations, Housing Register, Lettings, Homelessness or Housing Needs team within a Local Authority or Housing Association setting. Applicants should also demonstrate: Knowledge of housing allocations, housing register processes or social housing lettings. Experience managing complex housing cases and making decisions in line with legislation and policy. Excellent communication skills with the ability to explain decisions clearly to customers and stakeholders. Strong IT skills with experience using housing management systems and Microsoft Office packages. The ability to prioritise workloads, meet deadlines and deliver high-quality customer-focused services.THE CONTRACT WORKING HOURS: Full Time – 36 Hours Per Week LENGTH OF CONTRACT: 3 Month Contract RATE: The pay for the role is £28.19 per hour LTD company rate. The PAYE equivalent is £24.03 per hour, inclusive of holiday pay. HOW TO APPLY To apply for this role, please email a copy of your CV to (url removed) or call on (phone number removed) to discuss the role in more detail. If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate

A highly regarded London Housing Provider is looking for an enthusiastic Housing Assistant to join its busy Housing Management team. Location: West London | Rate: £19.00 - £19.90 per hour (PAYE) Full-Time | Temporary | 5 Days On Site What You'll Be Doing You'll be supporting Housing Officers with a wide variety of housing management duties, including: Supporting tenancy and estate management across a busy housing patch. Assisting with estate inspections and ensuring follow-up actions are completed. Supporting the management of Anti-Social Behaviour (ASB) cases. Assisting with tenancy verification checks and tenancy changes. Helping to manage the voids and lettings process from start to finish. Arranging and attending property viewings and supporting tenancy sign-ups. Preparing welcome packs and tenancy documentation for new residents. Responding to resident enquiries by phone, email and face-to-face. Delivering a professional front-of-house reception service. Maintaining accurate records using housing management systems. Liaising with contractors, internal teams and external agencies. Supporting resident meetings, home visits and community events. Assisting with general housing administration and performance reporting.What We're Looking For You'll ideally have: Experience working within a Housing Association or Local Authority. Previous experience as a Housing Assistant, Housing Administrator, Housing Support Officer or similar. Excellent customer service and communication skills. Experience supporting tenancy management or neighbourhood services. Strong administrative and IT skills, with experience using housing management systems such as NEC Housing, Northgate, Civica, MRI or Orchard.If you have experience working within social housing, enjoy helping residents and want to develop your career alongside experienced Housing Officers, this is an excellent opportunity to gain valuable experience within one of London's leading housing teams. No two days are the same. From supporting tenancy management and estate inspections to assisting with lettings, resident enquiries and neighbourhood services, you'll play a vital role in delivering an outstanding service to residents across the borough. A proactive attitude with the ability to manage a busy and varied workload. Why Apply? Competitive PAYE rate of £19.00 - £19.90 per hour Join a respected Housing Provider with a supportive Housing Management team. Gain exposure across tenancy management, estates, ASB, lettings and resident engagement. Excellent opportunity to build your housing career and broaden your experience. Full-time opportunity based in West London.Apply Today If you're passionate about delivering excellent housing services and want to be part of a team that makes a genuine difference to residents' lives, we'd love to hear from you

Adecco are recruiting on behalf of the Local Authority for a Neighbourhood Housing Officer. Contract Details: Type: Temporary Pay: £22.02 per hour (PAYE) / £28.71 per hour (Umbrella) Assignment Location - Northolt Housing Hub Working Arrangements: Fully office based/onsite * Hours: Full time, 35 hours per week (Monday to Friday) About the Role: We are seeking an experienced and customer-focused Housing Officer to deliver a high-quality housing management service to residents within the community. The successful candidate will support residents across a range of tenures, ensuring excellent tenancy management, neighbourhood standards, and resident engagement. This is an exciting opportunity for a proactive individual who is passionate about delivering exceptional housing services and supporting residents to sustain their tenancies. Key Responsibilities: Manage a designated patch of properties, including Social Housing tenants, leaseholders, and sheltered residents Deliver excellent customer service to residents and service users Manage tenancy-related casework including tenancy sign-ups, terminations, mutual exchanges, succession applications, and transfers Conduct estate inspections, home visits, and resident meetings Work collaboratively with internal departments and external agencies to support vulnerable residents Support residents with tenancy sustainment and signpost to relevant support services where appropriate Respond to complaints, enquiries, and correspondence within agreed timescales Monitor communal areas and ensure health and safety issues are addressed promptly Assist with safeguarding vulnerable residents and making referrals where necessary Support legal processes including court attendance and enforcement action where required * Maintain accurate records and ensure compliance with housing policies and legislation Essential Skills and Experience: Experience of managing Social Housing residents Experience of delivering exceptional customer service Possess a knowledge of relevant housing legislation and industry standards to ensure compliance and effective policy implementation Ability to work as part of a team Good verbal and written communication skills to communicate effectively with a wide range of stakeholders, including residents, staff, and external partners Ability to problem-solve quickly and identify challenges and develop practical, effective solutions Ability to negotiate with various parties and resolve conflicts to achieve positive outcomes and maintain harmonious relationships Ability to plan, organise and produce work of a high standard * Understanding of Equality & Diversity principles and the ability to apply them to service provision while respecting confidentiality and the dignity of others Apply Now: If you have the skills and experience required for this role, we encourage you to apply. Should your CV be shortlisted, an Adecco Consultant will contact you to discuss progressing your application to the client. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Adecco are currently recruiting on behalf of a local authority for an experienced Allocations Officer to join a busy Housing Demand team. This is a fantastic opportunity to play a key role in delivering housing services and supporting residents to secure suitable accommodation. Allocations Officer Public Sector - Local Authority Temporary Contract - 3 months with potential extensions Full Time - Monday to Friday, 35 hours per week Grade 8 - £22.02 per hour PAYE / £28.71 per hour Umbrella Hybrid Working Arrangement - 2 to 3 days per week in office (Ealing, W5) IT equipment provided ASAP Start The Role As an Allocations Officer, you will be responsible for the effective delivery of the Housing Allocation Scheme, ensuring properties are allocated fairly and efficiently. You'll work closely with housing partners, applicants, and internal teams to manage lettings and support residents with their housing options. Key Responsibilities Advertise and allocate social housing properties, including shortlisting and progressing applicants Provide clear advice to residents on rehousing options, including private sector and intermediate housing Work with housing providers to manage nominations and ensure allocation targets are met Let temporary accommodation, including private rented and hostel placements Maintain accurate case records and provide performance data/reporting Collaborate with internal teams to reduce void periods and improve service delivery Support service improvement initiatives and policy reviews Handle enquiries, complaints, and correspondence from residents and stakeholders What We're Looking For Experience in a housing allocations or lettings environment (local authority, housing association or similar). Strong understanding of housing legislation, including Homelessness and Allocations frameworks Knowledge of Choice Based Lettings systems Ability to assess housing needs and match suitable accommodation Excellent communication and customer service skills Strong organisational skills with the ability to manage workload independently Confident using IT systems and maintaining accurate records Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

We are currently looking for an experienced Housing Complaints and Reviews Officer to join a busy Housing Needs service. This Housing Complaints and Reviews Officer role will primarily focus on investigating complex housing complaints, drafting complaint responses and supporting service improvements across Housing Needs and Housing Solutions services. The successful candidate will manage a high volume of complaints, undertake detailed investigations, draft responses on behalf of senior managers and identify learning outcomes to improve service delivery. Whilst the role includes statutory reviews work, the primary focus will be complaints handling. This Housing Complaints and Reviews Officer position would suit someone with extensive housing complaints experience, particularly within homelessness, housing needs and allocations services. The Role - Investigating complex complaints relating to Housing Needs, Homelessness and Housing Solutions services. - Drafting Stage 1 and Stage 2 complaint responses in line with corporate complaints procedures and Ombudsman guidance. - Preparing responses on behalf of senior managers and service leaders. - Identifying service failures, learning outcomes and service improvement actions. - Managing MP enquiries, Member enquiries and complex correspondence. - Liaising with operational teams to gather evidence and complete investigations. - Monitoring complaint cases to ensure compliance with statutory and corporate timescales. - Undertaking statutory reviews under Parts VI and VII of the Housing Act 1996 where required. - Drafting Section 202 review decisions and review outcome letters. - Maintaining knowledge of housing legislation, case law and Ombudsman determinations. - Supporting policy, procedure and service improvement initiatives. Key Requirements - Extensive experience handling housing complaints within a local authority environment. - Significant experience investigating and responding to Stage 1 and Stage 2 complaints. - Experience drafting complaint responses on behalf of senior managers or directors. - Knowledge of Housing Ombudsman and Local Government & Social Care Ombudsman complaint handling requirements. - Experience dealing with complaints relating to homelessness, housing needs, allocations or temporary accommodation. - Knowledge of Parts VI and VII of the Housing Act 1996. - Experience managing MP enquiries, Member enquiries and complex correspondence. - Experience undertaking statutory housing reviews would be advantageous. What You Need to Do Now If you are interested in this Housing Complaints and Reviews Officer role and meet the criteria above, please click APPLY NOW and send us your CV. If you do not hear from us within 48 hours, unfortunately your application has not been successful on this occasion. Footnote If you feel that this Housing Complaints and Reviews Officer job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Housing Complaints Officers, Complaints & Reviews Officers, Housing Reviews Officers and Housing Needs roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from housing professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us

Complaints Coordinator Pay Rate: £16.23 PAYE or £20.51 Umbrella per hour Job Type: Temporary till October 2026 Start date either: 20th July or 27th July 2026 Training in Ealing for 2 days (travel paid for) Location: Remote Working Positions Available: 14Overview We are recruiting for experienced Complaints Coordinator to join a busy customer service and complaints team. This role is responsible for investigating and resolving resident complaints, ensuring fair, thorough, and timely outcomes in line with the Housing Ombudsman Complaint Handling Code. The successful candidate will have strong investigation skills, excellent written communication abilities, and experience managing complaints within a housing, public sector, contact centre, or customer service environment. You will work collaboratively with internal teams and external contractors to deliver positive customer outcomes while identifying opportunities for service improvement. Day-to-Day Responsibilities Investigate resident complaints thoroughly, gathering and analysing relevant information to reach fair and balanced resolutions Manage complaints in accordance with the Housing Ombudsman Complaint Handling Code and organisational policies Liaise with internal departments, stakeholders, and external contractors to obtain evidence and progress investigations Draft clear, professional, and comprehensive complaint responses Maintain accurate records of all complaint activities and customer interactions within CRM systems Ensure complaints are managed within agreed service level agreements (SLAs) Escalate complex cases where appropriate and provide recommendations for resolution Identify recurring themes and trends within complaints and provide feedback to support service improvements Communicate effectively with residents throughout the complaint process, providing updates and managing expectations Support a positive complaint-handling culture focused on customer satisfaction and continuous improvement Contribute to team objectives and provide support to colleagues when requiredSkills & Experience Required Previous experience in a Complaint Investigator, Complaints Officer, Customer Relations, or similar complaints-handling role Proven experience investigating and resolving complex customer complaints Experience working within a contact centre, customer service, housing, or public sector environment Strong understanding of complaint resolution processes and best practices Excellent written and verbal communication skills Experience using CRM systems and customer service platforms Good organisational skills with the ability to manage competing priorities and meet deadlines Ability to analyse information, make informed decisions, and provide balanced outcomes Strong attention to detail and record-keeping skills Competent using Microsoft Office applicationsKey Competencies Customer-focused approach Strong investigative and problem-solving skills Excellent written communication and report-writing abilities Ability to manage sensitive and challenging conversations professionally Resilient and calm under pressure Strong organisational and time management skills Able to work independently and manage a high-volume workload Collaborative team player Adaptable and flexible in a fast-paced environmentTo apply for the Complaints Coordinator position, please submit your CV for consideration

Resident Liaison Officer (SHDF) | Ealing / NW London | £22.57 per hour Social Housing – Green Energy & Decarbonisation | Temp-to-Perm Here are the complete details for the Resident Liaison Officer role targeting the Ealing and North West London patch: THE OFFER Pay Rate: £22.57 per hour Contract Type: Temp-to-Perm (Clear path to a permanent staff contract) Base Location: Ealing (Field-based covering localised housing stock across North West London) Sector: Social Housing / Net-Zero Carbon Retrofit Travel: Fully mobile patch (Mileage / business travel expenses covered) Requirements: Must hold a full UK Driving Licence and have access to your own vehicle. THE ROLE (SHDF & Retrofit Focus) Working on an SHDF (Social Housing Decarbonisation Fund) contract is highly rewarding but structurally different from standard planned maintenance. As a mobile RLO, you will act as the vital face of the project on the ground, guiding residents through complex energy-saving upgrades and helping them understand the installation process. Key Responsibilities: Resident Education: Conduct home visits across the patch to explain the benefits of decarbonisation works and teach residents how to maximise new green technologies (such as smart thermostats). Surveys & Access Coordination: Carry out pre-work condition surveys and secure high access rates for specialist contractors to keep the mobile delivery programme running on schedule. Expectation Management: Act as the primary, reassuring point of contact for residents on your patch during invasive energy-efficiency upgrades (e.g., Solar PV, Air Source Heat Pumps, insulation, and ventilation upgrades). Conflict Resolution: Swiftly and professionally resolve any on-site resident queries or property protection concerns right at the doorstep to maintain high customer satisfaction scores. Progress Tracking: Utilise project trackers to log pre-start surveys, resident sign-offs, and daily communication history to ensure compliance with strict funding requirements. CANDIDATE REQUIREMENTS Experience: Proven experience as an RLO or TLO (Tenant Liaison Officer) within Social Housing. Prior experience on SHDF, EWI (External Wall Insulation), or domestic Retrofit works is highly advantageous. Mobility: Essential. Must hold a full UK Driving Licence and have access to your own reliable vehicle for daily mobile travel from the Ealing base. Communication: Exceptional interpersonal skills with the ability to break down technical green energy information into simple, empathetic, and easy-to-understand terms for residents. IT Skills: Competent in using Microsoft Office, particularly Excel for inputting site data and logging resident trackers on the go. Attitude: Empathetic, professional, and resilient, with a genuine passion for helping communities improve their day-to-day living conditions

Job Title: Council Tax & Housing Benefits Officer Location: Ealing, W5 2HL - Hybrid working (2 days Office, Tuesdays & Wednesdays) Hourly rate £20.96 PAYE / £27.33 Umbrella per hour Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 35 hours ASAP Start We are looking for a Council Tax & Housing Benefit Customer Service Officer to join our Customer & Transactional Services team. In this customer-focused role, you will be the first point of contact for residents, providing expert advice and support on Council Tax, Housing Benefit and Council Tax Support enquiries. You will play a key role in helping customers understand their accounts, manage payments, access benefits and utilise online services. Key Responsibilities Handle a high volume of telephone and customer enquiries relating to Council Tax, Housing Benefit and Council Tax Support. Provide clear, accurate and professional advice on benefit entitlement, council tax accounts and payment arrangements. Negotiate and agree payment plans with customers in accordance with council procedures. Maintain accurate customer records and update accounts using council systems. Process applications, correspondence, discounts, exemptions, direct debits, refunds and account changes. Support residents in using online services and digital platforms such as MyAccount. Liaise with internal departments and external organisations to resolve customer enquiries efficiently. Manage sensitive and potentially challenging customer situations with empathy, professionalism and resilience. About You You will be a confident communicator with strong customer service skills and experience working within Council Tax, Housing Benefits and a local government environment. Essential Requirements Working knowledge of Council Tax and/or Housing Benefit and Council Tax Support legislation. Essential software knowledge of Northgate/NEC/Iworld. Working knowledge of a document imaging system Minimum one year's experience within a customer service or service delivery environment. Proven ability to resolve customer enquiries by telephone. Excellent verbal and written communication skills. Ability to remain calm and professional when handling difficult or distressed customers. Experience using Microsoft Office, CRM systems and other ICT applications. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Job Title: Customer Service Officer - Council Tax & Housing Benefits Location: Ealing, W5 2HL - Hybrid working (2 days Office, Tuesdays & Wednesdays) Hourly rate £20.96 PAYE / £27.33 Umbrella per hour Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 35 hours ASAP Start We are looking for a Council Tax & Housing Benefit Customer Service Officer to join our Customer & Transactional Services team. In this customer-focused role, you will be the first point of contact for residents, providing expert advice and support on Council Tax, Housing Benefit and Council Tax Support enquiries. You will play a key role in helping customers understand their accounts, manage payments, access benefits and utilise online services. Key Responsibilities Handle a high volume of telephone and customer enquiries relating to Council Tax, Housing Benefit and Council Tax Support. Provide clear, accurate and professional advice on benefit entitlement, council tax accounts and payment arrangements. Negotiate and agree payment plans with customers in accordance with council procedures. Maintain accurate customer records and update accounts using council systems. Process applications, correspondence, discounts, exemptions, direct debits, refunds and account changes. Support residents in using online services and digital platforms such as MyAccount. Liaise with internal departments and external organisations to resolve customer enquiries efficiently. Manage sensitive and potentially challenging customer situations with empathy, professionalism and resilience. About You You will be a confident communicator with strong customer service skills and experience working within Council Tax, Housing Benefits and a local government environment. Essential Requirements Working knowledge of Council Tax and/or Housing Benefit and Council Tax Support legislation. Essential software knowledge of Northgate/NEC/Iworld. Working knowledge of a document imaging system Minimum one year's experience within a customer service or service delivery environment. Proven ability to resolve customer enquiries by telephone. Excellent verbal and written communication skills. Ability to remain calm and professional when handling difficult or distressed customers. Experience using Microsoft Office, CRM systems and other ICT applications. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Resident Liaison Officer (RLO) External Cladding Remediation Full-time | Permanent South West London Resident Liaison Officer job in Battersea – supporting residents through a major external cladding remediation project, offering the opportunity to join a growing specialist contractor delivering high-profile residential refurbishment works. The Role This is an excellent opportunity for an experienced Resident Liaison Officer (RLO) to join a well-established contractor delivering external cladding remediation and fire safety works on a large residential scheme in South West London. Working closely with site teams, residents, client representatives, and subcontractors, the successful candidate will play a key role in maintaining strong communication throughout the project, ensuring residents are kept fully informed while works are carried out in occupied homes. This is a customer-focused role requiring previous RLO experience within social housing, refurbishment, retrofit, or external works projects, alongside strong communication and problem-solving skills. Key Responsibilities Acting as the main point of contact for residents throughout external cladding remediation works Building positive relationships with residents and maintaining clear communication across the project Managing resident queries, concerns, complaints, and access arrangements professionally and efficiently Issuing resident notifications, newsletters, and updates regarding planned works and programme changes Supporting site teams with access coordination and resident engagement across occupied properties Attending site meetings and maintaining accurate records of resident interactions and project updates Ensuring high levels of customer satisfaction throughout the duration of the project Requirements Previous experience working as a Resident Liaison Officer within social housing, refurbishment, retrofit, or construction Experience working on occupied residential projects is essential Strong communication and interpersonal skills with the ability to manage difficult situations professionally Confident liaising with residents, site teams, subcontractors, and client representatives Organised and proactive approach with strong administrative skills Ability to work independently and manage resident expectations effectively Full UK driving licence preferred Package & Benefits £30,000 – £40,000 salary depending on experience Pension scheme Long-term project pipeline and career progression opportunities Opportunity to join a growing specialist contractor delivering major remediation works Immediate start available This Resident Liaison Officer role in South West London offers the opportunity to join a major external cladding remediation project with a respected contractor delivering essential fire safety and refurbishment works across London. Apply now through Skilled Careers to be considered for this opportunity

Adecco are currently recruiting several experienced Housing Solutions Officers to join a fast-paced Housing Demand team within a London local authority. This is a fantastic opportunity to play a key role in preventing and relieving homelessness, supporting vulnerable residents, and delivering impactful housing outcomes. Housing Solutions Officer Public Sector - Local Authority Temporary Role - 3 months with possible extension Full Time - Monday to Friday, 35 hours per week £245 per day Umbrella inside IR35 IT Equipment Provided ASAP Start Hybrid Working - 2 to 3 days per week in office (based in Ealing), remainder at home About You You will be an experienced Housing Officer with a strong background in homelessness prevention and casework within a local authority or similar environment. Essential skills & experience: Strong knowledge of Housing Act 1996, Homelessness Reduction Act 2017, and relevant case law Proven experience managing complex caseloads and delivering outcomes in a fast-paced environment Confident conducting interviews, assessments, and drafting detailed decision letters Excellent communication skills, with the ability to explain complex legal matters clearly to customers Strong negotiation and problem-solving skills, particularly with landlords and support services Customer-focused approach with empathy for vulnerable individuals Organised, resilient, and able to work to strict statutory deadlinesKey Responsibilities Assess homelessness applications in line with Housing Act 1996 (Part VII) and the Homelessness Reduction Act 2017 Make robust, legally sound decisions on eligibility, priority need, and intentionality Take proactive steps to prevent and relieve homelessness through early intervention and casework Interview and support customers at risk, providing clear advice on housing options and alternatives Negotiate with landlords and partners to secure sustainable accommodation solutions Liaise with internal departments, legal services, and external agencies to deliver positive outcomes Maintain accurate case records and ensure compliance with statutory duties Identify safeguarding concerns and support vulnerable households appropriately Contribute to reducing reliance on temporary accommodation and improving service outcomesWhy Apply? Competitive daily rate Flexible hybrid working arrangement Opportunity to contribute directly to reducing homelessness and improving residents' lives Work within a collaborative, high-performing local authority team Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Social Housing Assessment and Lettings Officer Pay: £21.41 PAYE / £28.19 Umbrella Job Type: Temporary (until March 2027) Location: WembleyOverview We are seeking 3 experienced officers to support a social housing team with project-based work. This role will focus on housing assessments, lettings administration, and delivering a high-quality service to applicants. While housing knowledge is not essential, strong communication, organisation, and IT skills are key. Day-to-Day Responsibilities Assess housing applications in line with relevant housing legislation, including verifying information through enquiries and home visits Register and manage new and existing housing applicants, ensuring records are accurate and up to date Prioritise applicants and allocate appropriate banding in line with allocations policies Prepare and issue decision letters, clearly outlining outcomes and review rights Support the administration of a choice-based lettings system, including advertising properties and managing bids Make nominations and allocations to available social housing, ensuring minimal void periods Provide clear advice to applicants regarding offers and implications of refusals Liaise with internal teams and external agencies to manage tenancy changes, transfers, and related processes Handle enquiries, complaints, and correspondence from customers and stakeholders, including legal representatives Identify and escalate cases of fraud or misrepresentation Maintain and update housing systems (e.g. databases and case management systems), ensuring accuracy and performance tracking Undertake project work aligned to service priorities, including housing initiatives and research Deliver a customer-focused service via telephone, email, and face-to-face contact as requiredRequired Skills & Experience Experience working within housing or local authority based roles Strong written and verbal communication skills Ability to plan, prioritise, and manage a busy caseload to tight deadlines Excellent IT skills, including word processing, spreadsheets, databases, and email communication Experience delivering customer-focused services and providing advice to a range of stakeholders Ability to investigate, analyse information, and make sound decisions Confident in handling sensitive cases and resolving issues effectively Strong attention to detail and organisational skillsAdditional Information Standard DBS requiredTo apply for the Social Housing Assessment and Lettings Officer position, please submit your CV detailing your relevant experience

Housing Solutions Officer – Housing Register Team Location: West London Contract: 3-Month Ongoing Contract Rate: £27.40 per hour Umbrella Hours: 36 Hours per Week Working Pattern: Hybrid – 3 Days in the Office About the RoleWe are currently recruiting for an experienced Housing Solutions Officer to join a busy Housing Register Team within a Local Authority in West London. This is an excellent opportunity for an experienced housing professional to manage Housing Register applications, provide high-quality housing advice, and ensure statutory duties are met in accordance with housing legislation. Key Responsibilities Assess Housing Register applications under Part VI of the Housing Act. Make statutory decisions in line with the Council's Housing Allocation Scheme. Provide accurate housing advice to applicants by telephone, email and face-to-face. Manage Housing Register casework, ensuring applications are processed efficiently and accurately. Respond to customer enquiries and shared inbox correspondence. Support statutory reviews and assist with complex housing cases. Prepare case files and supporting documentation for reviews and legal matters. Liaise with internal departments, solicitors and external agencies where required. Maintain accurate records using housing management systems. Deliver excellent customer service while managing a busy and varied caseload.Essential Requirements Minimum of 3 years' experience working within a Housing Solutions or Housing Register Team. Previous Local Authority experience is essential. Strong knowledge of Part VI of the Housing Act and Housing Register processes. Experience assessing Housing Register applications and making statutory decisions. Excellent written and verbal communication skills. Strong organisational skills with the ability to manage competing priorities. Experience using housing management systems and Microsoft Office. If you have the required Housing Solutions experience and are looking for your next contract opportunity, we'd love to hear from you. Apply today

A reputable housing provider in West London is seeking an experienced Housing Officer (fully site based) to join their housing operations team on a temporary basis. Location: West London Rate: £29.49 per hour Umbrella / £23.00-23.07 PAYE Contract: Temp Working Pattern: 35 hours per week | 5 days office based Start Date: Immediate Start Available DBS: Clear DBS required The ideal housing professional will be managing under 500 properties across multiple sites throughout West London. This opportunity would suit a highly capable housing professional with strong all-round tenancy and neighbourhood management experience, particularly within Housing Associations/Local Authority or community-focused providers. This is a hands-on role requiring someone who can confidently manage a varied patch, take ownership of cases and collaborate with staff whilst delivering an excellent resident-focused service. Key Responsibilities: Managing a designated patch of residential properties. Delivering end-to-end tenancy management services. Conducting tenancy audits, home visits, and estate inspections. Investigating and resolving anti-social behaviour cases. Managing tenancy breaches and enforcement action where required. Supporting vulnerable residents and making appropriate safeguarding referrals. Working closely with Income Officers to address rent arrears and tenancy sustainment issues. Liaising with internal departments, contractors, local authorities, and external agencies. Handling resident complaints and resolving complex housing issues. Ensuring compliance with housing legislation, policies, and regulatory requirements. Supporting void management and tenancy sign-up processes. Maintaining accurate records and case management notes.Essential Experience: Housing Officer / Neighbourhood Officer experience Social Housing, Local Authority or Housing Association background ASB case management experience Tenancy management and tenancy sustainment knowledge Estate inspections and resident engagement Knowledge of housing legislation and safeguarding Minimum 3-5 years’ experience within social housing Strong end-to-end housing management experience Proven background managing: ASB cases Rent arrears Void management Tenancy audits Up-to-date knowledge of housing legislation and tenancy management practice Experience working within a smaller Housing Association environment would be highly advantageous Strong IT skills and experience using housing management systemsDesirable Level 3 Housing qualification or willingness to work towards CIH membershipYou will be an organised, resilient and customer-focused housing professional capable of managing complex tenancy issues independently whilst contributing positively within a small collaborative team environment. The successful candidate will be comfortable balancing tenancy sustainment, enforcement, resident engagement and operational performance across a busy neighbourhood patch. If you are an Housing or Neighbourhood Officer looking for your next long-term opportunity within a respected housing organisation, Apply Today

An exciting opportunity has emerged for a Homeless Assessment Officer to join the housing department at one of Adecco's most improved Local Authority clients, in a temporary role for the next six months. Paying £32.00 per hour (Umbrella) and offering hybrid working (just 2 days each week in our client's office which is located near Heathrow Airport in West London), this is a full time role (37 hours, Monday to Friday) and the primary responsibility of the Homeless Assessment Officer will be to provide a comprehensive front-of-house service to individuals seeking housing advice and assistance. It will report directly into the Early Intervention and Private Sector Accommodation Manager. This role is crucial in ensuring that both priority and non-priority customers are accurately assessed and directed to the appropriate resources within our clients' homeless service. The successful candidate must possess a thorough understanding of the relevant legislation pertaining to housing advice, homelessness, housing management, and the allocation of housing. They should also have a practical grasp of the various housing challenges that individuals often encounter. Key responsibilities will include: • Undertaking detailed assessments and investigations of homeless applications in accordance with Part VII of the Housing Act 1996, particularly in cases where prevention or relief measures are not viable. This includes providing clients with clear and timely information regarding the outcomes of their assessments., • Assisting tenants in comprehending their rights under current government legislation, ensuring they are informed and empowered to navigate their housing situations effectively., • Delivering accurate and relevant information to tenants concerning re-housing options, benefits, and any tenancy-related issues that may arise., • Providing guidance and support on legal matters associated with non-payment of rent, helping tenants understand their obligations and options., • Collaborating in the development of proactive policies aimed at reducing tenant arrears, with the goal of promoting housing stability within the community., • Attending court hearings on behalf of the organisation, bringing well-prepared cases to advocate for tenants' rights and interests., • Maintaining meticulous records, reports, and administrative documentation related to their responsibilities, ensuring compliance and accountability in all processes. Only applicants who feel they meet the above criteria, can start on short notice (1-2 weeks' notice max) and are happy to work hybridly from our clients' office two days each week need apply for this role

An excellent opportunity has arisen for one of our key public sector clients. A reputable housing provider based in West London, is seeking a conscientious and proactive Sales Support Officer to join their Environment team. Location: West London Rate: £19.98 per hour (PAYE) Working Pattern: Full-time | 36 hours per week (9:00am – 5:00pm) Flexibility: Office-based (with potential transition to hybrid working) About the Role This role is key to supporting an entrepreneurial commercial waste service, ensuring smooth administrative operations while helping to maximise contract sales, retain customers, and grow market share. You will play a vital role in delivering a “right first time” service, contributing to excellent customer satisfaction. You will act as a central point of contact, working collaboratively with internal teams, contractors, and customers to ensure efficient service delivery and prompt issue resolution. Key Responsibilities Provide high-quality administrative support, including handling calls, emails, post, and other communication channels Support customers and internal teams with service-related queries and financial information Maintain accurate records and process documentation using various internal systems and databases Input, update, and manage data across digital and manual filing systems Liaise with contractors regarding new, amended, or cancelled services, ensuring accurate communication Monitor completed work and resolve service issues, complaints, and queries proactively Investigate missed collections and contractor reports, ensuring timely resolution Issue and maintain Waste Transfer Notices, ensuring compliance with the Environmental Protection Act 1990 Update and maintain sales trackers and performance reports Provide payment support, including taking card payments and setting up Direct Debits Conduct basic debt recovery tasks, including account checks, communications, and record-keeping Stay up to date with relevant policies, procedures, and best practicesAbout You To be successful in this role, you will have: Previous experience in an administrative or support role Strong customer service skills with a proactive approach to problem-solving Good understanding of GDPR and data handling practices Excellent communication and teamwork skills Strong attention to detail and organisational abilities Confidence using Microsoft Office and database systems Ability to manage multiple tasks in a fast-paced environmentApply Now If you are an organised and customer-focused professional looking to contribute to a growing service, we want to hear from you

Resident Liaison Officer – Social Housing Refurbishment Ealing, West London A leading main contractor specialising in planned refurbishment works within the social housing sector is looking to appoint an experienced Resident Liaison Officer (RLO) to join their team on a long-term programme in London Borough of Ealing. The company has recently secured a significant Social Housing Decarbonisation Fund (SHDF) framework worth £18m per year, delivering improvement works to low-rise residential blocks across the borough. This is a long-term programme of works, offering excellent job security and the opportunity to work with a well-established contractor with a strong pipeline of projects. The Role As Resident Liaison Officer, you will be the key point of contact between the residents, site teams and the client, ensuring works are delivered smoothly while maintaining a high level of customer satisfaction. Key responsibilities include: Acting as the main point of contact for residents throughout the refurbishment works Carrying out resident consultations and pre-start meetings Keeping tenants informed about programme timelines, access requirements and progress of works Managing queries, concerns and complaints in a professional and proactive manner Coordinating access to properties with the site team Maintaining clear communication and accurate records to ensure a positive resident experience The Works The programme forms part of the government-backed SHDF initiative, focused on improving the energy efficiency and condition of social housing. Typical works may include: External wall insulation (EWI) Window replacements Roofing works External repairs and energy efficiency upgrades Requirements Previous experience working as a Resident Liaison Officer within social housing refurbishment or planned works Strong interpersonal and communication skills Ability to build trust with residents and work closely with site teams Organised with good administrative skills Full UK driving licence and own vehicle required Package Generous salary Car allowance and fuel card Long-term secured work on a major framework * Opportunity to join a stable and growing contractor with an excellent reputation This is a fantastic opportunity for a Resident Liaison Officer looking for long-term stability on a high-value refurbishment programme in West London. If you’d like, I can also tighten this into a punchier LinkedIn job advert (which tends to attract more applicants)

Resident Liaison Officer (RLO) - Retrofit Programme Location: Hillingdon Salary: Up to £32,000 Contract: Permanent Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors. We are currently working with a leading contractor who is looking to recruit a Resident Liaison Officer to join their team on a retrofit programme based in Hillingdon. This is an excellent opportunity for an experienced RLO to support the delivery of energy efficiency and retrofit works within occupied social housing properties. You will be the key point of contact for residents, ensuring they are fully informed throughout the programme and receive a high standard of customer care. Key Responsibilities Acting as the main point of contact for residents throughout the retrofit programme. Communicating works schedules, access arrangements, and project updates. Carrying out resident consultations, home visits, and pre-start meetings. Managing resident expectations and resolving any queries or complaints. Working closely with site teams to coordinate access and ensure works run smoothly. Supporting vulnerable residents and ensuring appropriate measures are in place. Maintaining accurate records of resident communications and project progress. Attending site and client meetings, providing feedback on resident concerns. Promoting high levels of customer satisfaction throughout the programme. Skills & Experience Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, or Customer Liaison Officer. Experience working on retrofit, SHDF, planned maintenance, decarbonisation, or social housing projects is highly desirable. Excellent communication and interpersonal skills. Strong organisational skills with the ability to manage multiple priorities. Good IT skills, including Microsoft Office and internal management systems. Full UK driving licence. A proactive, customer-focused approach. If you are interested in this opportunity, please apply today or contact Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ

A reputable Housing Provider within Local Government is seeking an experienced Dispute Resolution Officer to join its Housing Hub. This is an excellent opportunity for someone with experience in housing complaints, customer resolution or dispute management who is passionate about delivering outstanding customer service while driving continuous service improvement. Location: West London Rate of Pay: £23.00 - £23.94 per hour (PAYE) Contract: Temporary / Ongoing Working Pattern: Hybrid (x2 Days Office) Working closely with residents, operational teams and senior stakeholders, you'll investigate complex complaints, manage Ombudsman enquiries and ensure fair, timely and transparent outcomes in line with the Housing Ombudsman's Complaint Handling Code. Reporting to the Manager, you'll manage a varied caseload of complaints and enquiries from initial receipt through to resolution, ensuring excellent customer service and compliance with regulatory standards. Key Responsibilities Manage housing complaints, enquiries and disputes from receipt through to resolution. Investigate complex and multi-service complaints, ensuring fair, robust and timely outcomes. Draft high-quality Stage 1, Stage 2 and Member enquiry responses. Respond to Housing Ombudsman enquiries and support Ombudsman investigations. Ensure all complaints are managed in accordance with the Housing Ombudsman's Complaint Handling Code. Liaise with Housing Officers, Repairs Teams, Contractors and internal departments to gather information and resolve cases. Monitor follow-up actions and ensure works are completed within agreed timescales. Meet with residents, including carrying out home visits where required, to support dispute resolution. Keep residents informed throughout the complaints process and manage expectations. Challenge service areas where standards have not been met and drive accountability. Analyse complaint trends and identify opportunities for service improvement. Contribute to performance reporting and lessons learned across the service. Maintain accurate records, audit trails and case management information. Manage a busy and varied caseload while consistently achieving KPIs and service standards. Support policy development, service reviews and continuous improvement initiatives.About You We're looking for someone who can confidently manage complex complaints while building positive relationships with residents and stakeholders. You will have Previous experience working within Housing Complaints, Dispute Resolution, Resident Services or Customer Resolution. Experience working within a Local Authority, Housing Association or Social Housing environment. Strong understanding of the Housing Ombudsman's Complaint Handling Code. Experience investigating complex complaints involving multiple service areas. Excellent written communication skills with experience drafting detailed complaint responses. Strong verbal communication and stakeholder management skills. Excellent negotiation and conflict resolution abilities. Experience managing a high-volume caseload and competing priorities. Experience using housing management or case management systems. Proficient IT skills, including Microsoft Office.Desirable Experience Experience responding to Housing Ombudsman investigations. Knowledge of social housing legislation and regulation. Experience working with repairs and maintenance services. Experience producing management information and performance reports. CIH qualification or working towards one.Ideal Backgrounds Candidates may currently be working as Dispute Resolution Officer, Housing Complaints Officer, Complaints Officer, Customer Resolution Officer, Resident Resolution Officer, Resident Services Officer, Ombudsman Liaison Officer, Customer Relations Officer, Housing Officer (with complaints experience), Complaints & Enquiries OfficerApply Today If you have experience resolving complex housing complaints and want to play a key role in improving services for residents, we'd love to hear from you

Role title: Senior Finance Officer (Housing Revenue Account) Location: Hybrid, London Borough of Harrow Forward Drive, Harrow, HA3 8NT Contract: 6 months Rate: £400 per day (Umbrella) About the Role: London Borough of Harrow is seeking an experienced Senior Finance Officer to provide expert financial analysis and business partnering support to the Council's Housing Revenue Account (HRA). This is an exciting opportunity to play a key role in ensuring the financial sustainability of housing services while supporting strategic decision-making that directly impacts tenants and the Council's long-term housing delivery objectives. Working closely with senior stakeholders, you will be responsible for delivering high-quality financial advice, ensuring compliance with statutory and regulatory requirements, and supporting the effective management of housing income streams, including rent and service charge setting. Key Responsibilities: Provide expert financial analysis and business partnering support across the Housing Revenue Account. Lead and support the annual rent and service charge setting process, ensuring compliance with relevant legislation and guidance. Deliver accurate financial forecasting, budgeting, and monitoring for housing services. Support strategic financial planning and contribute to long-term housing delivery and investment programmes. Prepare and present financial reports, business cases, and recommendations to senior management and key stakeholders. Ensure robust financial controls and compliance with statutory, regulatory, and corporate requirements. Analyse complex financial data and provide insightful recommendations to support operational and strategic decision-making. Work collaboratively with service managers to improve financial performance and income sustainability.Requirements: Proven experience working within a local authority finance environment, ideally supporting a Housing Revenue Account (HRA). Strong knowledge of HRA accounting, rent setting, service charges, and housing finance regulations. Experience providing business partnering support to senior stakeholders. Excellent budgeting, forecasting, and financial analysis skills. Strong understanding of local government finance and statutory reporting requirements. Ability to communicate complex financial information clearly to both finance and non-finance audiences. Qualified, part-qualified, or qualified by experience accountant (CIPFA, ACCA, CIMA, ACA desirable).About Us: For almost 60 years, Pertemps Recruitment Partnership has been the market leader in providing permanent and temporary staffing solutions. We are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big, scary, faceless company; quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be an accredited 'Investor in People,' which is reflected across our business in the length of service and career progression of our employees. Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work, and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station, there are great transport links via the Metropolitan Line, Watford DC Line, and national rail service. It is easily accessible to the M1, M25, and A406. The personal information we have collected from you will be shared with Cifas, who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by visiting (url removed)

As part of the team, you will assist the Statutory Compliance Co-ordinator Asbestos Safety (Housing) on the strategic management of Statutory Compliance and Regulatory undertakings related to HRA assets including the inspection and service regimes related to Asbestos Safety to ensure that Renfrewshi

Social Housing Complaints Officer. You will be liaising with the customer, the Housing Ombudsman, Councillors, internal departments and other external stakeholders. For more information about this role, please apply now via this site or contact specialist Social Housing Recruiter, Mark Grove, on.

Please only apply if you have over 2 years experience in the relating field* Are you seeking a rewarding opportunity to make a difference in your community on a temporary basis with the potential for ongoing engagement? Do you have a passion for ensuring safe and harmonious living environments? If s