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  • Senior Customer Service Advisor
    Senior Customer Service Advisor
    hace 2 meses
    £50000–£60000 anual
    Jornada completa
    London

    As a Senior Customer Support Specialist, you will play a key role in ensuring an exceptional support experience for our clients, candidates, and internal teams. Operating remotely, you will manage complex inquiries, mentor junior support staff, and contribute to the continuous improvement of our customer service processes. This role demands strong problem-solving skills, a proactive mindset, and a deep commitment to service excellence. Key Responsibilities: -Serve as the primary escalation point for complex or high-priority support inquiries -Provide timely, professional, and solutions-oriented support across email, phone, and chat -Monitor and ensure SLA compliance and customer satisfaction targets are met -Collaborate with cross-functional teams to resolve client and candidate issues -Support onboarding and training of new support specialists -Identify trends in customer feedback and recommend process improvements -Maintain up-to-date knowledge of internal systems, processes, and recruitment operations Requirements: -3+ years of experience in a customer support or client services role, ideally in a recruitment or professional services environment -Excellent written and verbal communication skills -Strong interpersonal and problem-solving abilities -Self-motivated with the ability to work independently in a remote setting -Experience with CRM and support tools (e.g., Salesforce, Zendesk) is an advantage -High level of professionalism, empathy, and attention to detail What We Offer: -Fully remote work flexibility -Competitive salary and benefits package -Opportunities for professional development and career growth -A supportive, collaborative global team culture -Tools and resources to succeed in a virtual work environment

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  • Inventory Clerk
    Inventory Clerk
    hace 2 meses
    £25–£35 por hora
    Jornada completa
    London

    We are hiring an independent contractor to conduct professional residential inventory inspections across North London. This is an uncapped commission-based opportunity where you will be responsible for developing and managing your client base, with comprehensive training and ongoing business support provided. Key Responsibilities: • Perform detailed inventory, check-in, mid-term, and check-out inspections for residential rental properties., • Produce high-quality, impartial inspection reports with photographic evidence., • Proactively source, acquire, and manage a portfolio of clients, including letting agents, landlords, and property management companies., • Schedule and coordinate your appointments within the North London territory., • Maintain professional communication and build long-term relationships with clients. Qualifications & Requirements: • Must be self-motivated, proactive, and comfortable with a business-development-focused role., • Exceptional attention to detail and a commitment to producing accurate, thorough reports., • Strong interpersonal and communication skills to build trusted client relationships., • Previous experience in the property sector (e.g., lettings, estate agency, surveying) is a strong advantage but not mandatory due to full training. The Opportunity & Support: • This role is designed for individuals seeking autonomy and uncapped earning potential. As a self-employed contractor, your success is directly tied to your effort in growing your client base. We facilitate this by providing: • Full Initial Training: Comprehensive instruction on industry-best practices, reporting software, and operational standards., • Ongoing Mentor Support: Continuous guidance from experienced professionals as you build your business., • Established Framework: Operate under our recognised brand with proven processes and systems.

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    Sin experiencia
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