Vendor and Contract Manager
18 days ago
London
Important High Level Summary Notes Please read the below high-level overview carefully, and if this position is of interest please contact me directly for a chat - my details are below:Lorenz Pasch at Hays Recruitment. My mobile number and email are available on my LinkedIn profile.In order to proceed with an application for this position, you must be able to demonstrate: • Direct experience managing technology vendors or MSPs in an enterprise environment, • Strong involvement in contract lifecycle management (renewals, obligations, commercial terms), • Experience challenging suppliers on performance, service quality, and commercial outcomes, • Ownership of SLA/KPI frameworks, vendor scorecards, and performance reporting What You'll OwnVendor Performance & GovernanceManage vendor performance through structured scorecards, SLA/KPI frameworks, and regular service reviews. Drive accountability and continuous improvement.Contract Lifecycle ManagementOwn contract tracking across renewals, obligations, risks, and milestones. Ensure contracts are actively managed, not passively maintained.Commercial OversightSupport cost transparency, consumption analysis, and optimisation initiatives. Identify risks, inefficiencies, and opportunities to improve value.Supplier Challenge & EscalationManage commercial escalations, disputes, service credits, and corrective actions. Hold vendors accountable for delivery and contractual commitments.Reporting & InsightProduce performance dashboards, QBR packs, and governance reporting, providing clear insight into vendor performance and risk. What We're Looking ForYou will bring experience from enterprise-scale environments where vendor ecosystems are complex and performance matters.Key experience includes: • Vendor or supplier management within technology environments (cloud, infrastructure, telco, platforms), • Strong understanding of contract structures, commercial terms, and vendor obligations, • Experience working with Procurement, Legal, and Finance stakeholders, • Ability to interpret performance data (KPIs, SLAs) and drive action, • Confidence to challenge vendors and manage difficult conversations, • Real impact: Direct influence over vendor performance and cost across a large technology estate, • Exposure: Work closely with senior stakeholders across Technology, Procurement, and Finance, • Complexity: Engage with multiple vendors across infrastructure, cloud, and platform services Lorenz Pasch at Hays Recruitment. My mobile number and email are available on my LinkedIn profile. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk