Junior Associate Relationship Manager/Sales Support (12 month maternity cover)
16 hours ago
City of London
Job purpose The FK-IC Sales Support is responsible, with due consideration to the relevant local laws and provisions, as well as compliance with all internal and regulatory requirements, for the independent, business specific support of the FK-IC Relationship Manager (In- and Outbound) as well as the CTS Sales Specialists ensuring high quality client service. This includes the proactive support of the RMs/CTS Sales Specialists in regard to the full range of corporate banking product suite with a clear focus on cash and trade finance products. Moreover, customer needs and inquiries are covered in close cooperation with the responsible Relationship Manager and/or product specialist as well as Associate Furthermore, the autonomous and reactive coverage of cash and trade finance clients which were as part of the implemented CBi strategy allocated to the International Desk. The Sales Support Team is responsible for technical/administrative topics in trade finance and cash management as well as the sales relationship with corporate clients. He/she is the contact person for clients regarding general support, in particular TF&CM product support and responsible for inquiries, technical and contractual services. The Associate is responsible for looking after corporate clients assigned to the Relationship Manager (RM). The Associate will support the RM in the coverage of customers in the field of Commercial Banking, Corporate Finance and Investment Banking, taking into account special customer requirements and involving product specialists from the client service team (CST) when required. The Associate is the contact for customers, deputises and supports the RM in a value-orientated holistic management of customer portfolios, in particular both in regard to the credit loan process as well as regarding the fulfilment of regulatory requirements. The Associate can take responsibility for advising customers assigned by the RM. These may be large counterparties with joint and dual responsibility. The Associate is also responsible for supporting the RM in all compliance and regulatory related tasks within the 1st Line of Defence concept of the bank. Key activities Sales Support: • Acting as point of contact for clients in day-to-day business, autonomously solving customer complaints, taking up customer orders, preparation of solution finding matters. Co-ordinating client correspondence and messages., • Autonomous and reactive coverage of cash management clients that were allocated to the International Desk, • Supporting the RM/FK-TF-CM Specialists Cash/Trade Sales International within the sales process, e.g. research and compilation of market, competitor and potential analysis as well as product information (in complex cases), • Contractual services and well as technical support for FK-TF-CM Specialist Cash/Trade Sales International and the corporate customers Relationship Manager, • Issuance and mailing of contracts , monitoring of contract returns (in complex cases) and processing of data after client visits; Autonomous monitoring of transactions (keeping track of deadlines, following up unresolved issues) and dealing with related correspondences., • Reactive support of clients, • Admin duties including ordering of stationery, archiving, renewal of subscriptions / publications, cab bookings, co-ordination of set up for new starters/interns, ensuring appropriate approval forms (i.e. for entertainment) are prepared, submitted and authorised on a timely basis ., • Independent solving of customer request in the area of responsibility taking the bank’s economical requirements, rules and regulations as well as compliance related tasks into consideration, • Responsibility for orders of trade finance and cash management products, • Entering requests into the respective ordering systems and/or forwarding of orders to the responsible area; Taking into account all necessary data quality aspects by using the IT systems and applications made available by the bank. Junior Associate Relationship Manager: • Contact point and support to the client service team (CST) and the sector teams (where applicable) and involvement in securing the customers’ access to product and advisory specialists for all Commercial Banking, Corporate Finance and Investment Banking products., • Form a detailed understanding of the client’s business model, incl. the markets in which it is active, the products it both sells and uses in order to help the RM to map these to the complete product portfolio of the bank with the aim to optimize revenue generation and a sustainable relationship., • Support the RM in a value-oriented management of customer portfolios, in particular in regard to the credit process as well as regulatory requirements., • Producing business plans and presentations for individual customers and providing support during the implementation of these, involving the sector (where applicable) and client service teams or further product specialists from CI, CTS, FICC and CF., • Providing market intelligence focussing on competitors, product developments and comprehensive analyses of companies and their sector / environment., • Taking responsibility for carrying out on-going analyses of credit worthiness and identifying risk signals of all customers assigned to him, working with the Risk Management department and initiating necessary measures to reduce risk according to the instructions of and in consultation with the RM., • Facilitate the budget planning process in cooperation with RM’s and client service team members including share of wallet analyses for customers in respect of products to identify potential sources of revenue as instructed by the RM., • Taking into account all necessary data quality aspects by using the IT systems and applications made available by the bank. Compliance • Acting in line with the Code of Conduct and ComWerte and especially uphold the Culture of Integrity at all times., • Adherence to the bank’s governance policies and procedures and related Compliance tasks within the 1st Line of Defence concept of the bank., • Autonomously stay informed about compliance and regulatory requirements for the own area of expertise, • Timely collection of all administrative documents drawdown notice, passport copies, etc, and any documentation required for KYC / AML purposes., • Responsible, together with the respective local and/or global business/support/product unit and the relevant legal support that the bank facilities, for complying with local laws and provisions (amongst other things, regulatory requirements, labour laws, tax and commercial laws). Additionally he /she is, together with the respective local and/or global business/support/product unit, responsible to comply with the relevant internal regulation of Commerzbank that the bank has ensured to make it publicly known to the employees, • Observe the bank's rules of action, policies and regulations, including, but not limited to, regulations on competences, limits, regulations pursuant to Comrules in Comnet, Code of Conduct, Compliance Regulations (Sanctions, embargos, Anti Money Laundering, Know Your Customer, Fraud prevention, Markets, Anti-Bribery and Corruption rules etc) and ensuring compliance with first line of defence responsibilities, • Support of the colleagues that are responsible for KYC processes for Corporate Clients with respect to trade finance and cash management products: Ensuring adequate knowledge of the client and understanding of its business nature to comply with first line of defence principles, which includes local legislation, internal regulations of the bank aimed at Anti Money Laundering (AML) and Counter Financing of Terrorism (CFT) Requirements Education • Completed University degree or University of Applied Science study., • Fluency in English, German or other third language is desirable Experience • Close collaboration with RM Corporate Banking / RM Large Corporates as well as, FK TF-CM Specialist Cash/Trade Sales International, and other department stakeholders that deal with corporate customers, • Identify sales opportunities and active information of the respective RM, • Unassisted and compliant handling of recurring daily business routines in accordance with internal and external regulations and within the agreed deadlines; Organization and prioritization of own work, including deployment of required resources, • Advising of customers with due consideration given to their specific needs and the bank’s operational requirements Identify aspects of cash management transactions that might require supervisory, legal or product management review or action to avoid potential critical situations for the bank and/or the client, • Coverage of an assigned portfolio in terms of regulations (KYC) and all other relevant banking aspects, i.e. CTS, FMS, AF, credit. Identifying sales opportunities through a proactive client approach. Specialist knowledge • Comprehensive knowledge of internal and external regulations, guidelines and related workflows in the area of responsibility (including Sanctions, Embargos, Anti Money Laundering, Know Your Customer, Fraud Prevention, Countering Terrorist Financing, Financial Crime, Anti-Bribery and Corruption rules and First Line of Defence Activities), • IT applications in the area of responsibility, • Work procedures in area of responsibility in accordance with regulations, guidelines (internal and external and with business done with Corporate clients, • Basic business principles, • General business knowledge of the sector, • Data protection requirements when working with IT in the area of responsibility