Problem manager jobs in CarlisleCreate job alerts

Market Leading company with sites across the UK high streets are seeking an experienced Property Manager to oversee a diverse portfolio of sites across England and Wales. Based in Carlisle, this is a varied and hands-on role requiring travel to support the effective management, maintenance, and compliance of the portfolio. This is an excellent opportunity for someone with a strong property or maintenance background who enjoys a mix of operational, technical, and contractor management responsibilities. Key Responsibilities: • Plan and manage preventative maintenance across all properties, • Oversee day-to-day maintenance to ensure all sites remain operational and compliant, • Conduct building surveys and produce detailed technical reports, • Create specifications for repair works in line with current regulations, • Source and manage contractors, ensuring work is delivered to a high standard from start to completion, • Monitor budgets, approve spend within authority levels, and track invoices, • Liaise with landlords, consultants, and stakeholders to ensure compliance and successful project delivery, • Maintain accurate logs of maintenance issues and prioritise workloads effectively, • Provide emergency support outside of normal working hours when required, • Experience in property maintenance, facilities, surveying, or construction is desirable, • Strong organisational and problem-solving skills, • Knowledge of Health & Safety, Risk Assessments, and Method Statements, • Ability to manage multiple sites and priorities effectively, • Confident communicator with the ability to manage contractors and stakeholders

Mobile Generator Service Engineer - Diesel Generators - Cumbria - Up to £40,000 About the company We're looking for a Mobile Generator Engineer / Power Engineer who will be required to travel regularly to different locations across Cumbria maintaining and repairing generators varying from 20KVA to 1250KVA and various other equipment within our range, providing an onsite service to customer. This will include finding and capturing machine damage and keeping accurate and comprehensive service and maintenance records. It is also really important that you communicate effectively, ensuring that you are Line Manager and Customers are kept informed as required. Mobile Generator Service Engineer - The Details • Basic salary up to £40,000, • OTE £55,000 PLUS, • Company van provided - business & personal use, • Mobile phone and laptop, • Overtime paid and door-to-door, • Specialist PPE provided, • Company contributory pension, • Employee discount, • Private Healthcare, • 25 days holiday plus BH Mobile Generator Service Engineer - Requirements & Responsibilities, • Need to have completed servicing on generators of a minimum of 20kva, and ideally up to 1250kva, and also be able to show experience of fault finding and repairs of this range of generators., • Strong understanding of Electrical principles and practices, • Experience with solder techniques and equipment, • Knowledge of System design principles and methodologies, • Familiarity with Mechanical knowledge for system integration, • Excellent problem-solving skills and attention to detail, • Prior experience in the generator industry or similar, • Able to work as part of a team, supporting colleagues, • Flexible and self-motivated, you will be keen to embrace new training opportunities, which may on occasion require staying away from home, • Great communication skills - both verbal and written, • Customer-Focused with a commitment to delivering an excellent service, • Effective planning and organisation skills with strong attention to detail and accuracy, • A valid driving licence with no more than 6 points This position offers a competitive salary, benefits package, and opportunities for professional growth. If you are a motivated Generator Engineer with a passion for innovation, we encourage you to apply.About Us Detail2Recruitment acts as an employment agency in respect of this position. Due to the volume of applications we receive, we are unable to give feedback on unsuccessful applications. For information on how we use your personal information, please refer to detail2recruitment privacy policy

Children’s Residential Homes Responsible Individual Join Greenleaf and play a key leadership role overseeing children’s residential homes, ensuring Ofsted compliance, safeguarding, and high-quality residential childcare. This role is ideal for an experienced leader passionate about improving outcomes for vulnerable young people. If you’ve also worked in the following roles, we’d also like to hear from you: Registered Manager, Residential Care Manager, Children’s Home Manager, Safeguarding Manager, Responsible Individual, RI, Children’s Home Registered Manager, Regional Children’s Residential Care Manager, Children’s Care Home Operations Manager, Children’s Home Area Manager, Area Registered Manager The official title for this role is Area Responsible Individual SALARY: From £55,000 per annum (DOE) + Benefits LOCATION: Hybrid/On-Site working at 3 locations in Carlisle, Cumbria, North West England JOB TYPE: Full-Time, Permanent JOB OVERVIEW At Greenleaf, we believe that even the smallest detail can make a world of difference to a vulnerable young person. We are looking for a Children’s Residential Homes Responsible Individual who shares our values and is passionate about creating safe, nurturing, and development-focused environments for children and young people in care. As a Children’s Residential Homes Responsible Individual you will provide strategic leadership and operational oversight across three children’s homes, supporting Registered Managers and ensuring the highest standards of safeguarding, residential childcare, and regulatory compliance. The Children’s Residential Homes Responsible Individual will represent Greenleaf with Ofsted, local authorities, and partner organisations, ensuring quality care, effective safeguarding practices, and continuous improvement across all homes. ABOUT US At Greenleaf, we believe every young person deserves the opportunity to feel safe, valued, and supported. Our children’s residential homes provide nurturing, therapeutic environments where vulnerable young people can rebuild confidence, develop life skills, and achieve positive outcomes. Our dedicated teams work with compassion, resilience, and a commitment to never giving up on the young people in our care, helping them build brighter, more hopeful futures. DUTIES Your duties as the Children’s Residential Homes Responsible Individual include: • Operational Oversight: Manage the day-to-day performance and operational delivery across three children’s residential homes, • Leadership and Support: Provide leadership, guidance, and supervision to Registered Managers and residential care teams, • Regulatory Compliance: Ensure full compliance with Ofsted regulations and the Children’s Homes (England) Regulations 2015, • Inspection Preparation: Lead inspection readiness, respond to inspection outcomes, and maintain high care standards, • Safeguarding Leadership: Ensure safeguarding procedures are consistently applied and regularly reviewed across all homes, • Quality Assurance: Conduct audits of care plans, risk assessments, and behaviour management strategies, • Care Planning Oversight: Support the development of individualised care and support plans with professionals and young people, • Staff Development: Lead recruitment, induction, supervision, and ongoing training for residential childcare teams, • Financial Management: Monitor budgets, manage operational risks, and ensure cost-effective service delivery, • Stakeholder Engagement: Act as the key contact for Ofsted, local authorities, health professionals, and partner organisations CANDIDATE REQUIREMENTS ESSENTIAL • Relevant Qualification: Level 5 Diploma in Leadership and Management for Residential Childcare or an equivalent qualification in social work, childcare, or management, • Residential Care Leadership: Previous experience managing children’s residential homes or leading residential childcare services, • Regulatory Knowledge: Thorough understanding of Ofsted requirements and Children’s Homes (England) Regulations 2015, • Leadership Skills: Proven ability to lead, motivate, and support multi-site residential care teams, • Safeguarding Expertise: Strong knowledge of safeguarding procedures and experience working within safeguarding frameworks, • Financial Awareness: Experience managing service budgets, financial planning, and operational performance, • Communication Skills: Excellent interpersonal, organisational, and problem-solving abilities, • Therapeutic Care Knowledge: Additional training or qualifications in trauma-informed or therapeutic care approaches, • Service Development: Experience supporting strategic planning, service growth, or continuous improvement initiatives BENEFITS • Competitive salary above sector average, • Wellbeing package including an external Employee Assistance Programme with a 24/7 wellbeing line and free counselling sessions, • Health cash plan including dental and optical cover, physiotherapy therapies, and a 24/7 GP helpline, • Access to the Greenleaf For You platform offering discounts and savings, • Development and progression opportunities, • Generous holiday entitlement NO AGENCIES PLEASE HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. JOB REF: AWDO-P14511 This job is being advertised by AWD online on behalf of Greenleaf House Ltd AWD-IN-SPJ

Main Purpose: Maximo Operations Technicians are client facing professionals responsible for the provision of excellent customer service and reliable Root Cause Analysis techniques to identify the causes of incidents and problems regarding system configurations, customised applications, reports, data and hardware. Specific Responsibilities: • To respond to Clients requests for support in a timely and professional manner adhering to client SLAs., • To ensure that all work completed as part of a response to a request for support is recorded accurately in tickets and in timesheet entries., • To employ effective Root Cause Analysis techniques when troubleshooting incidents, bugs or problems reported by clients., • To be polite, courteous and diligent when communicating with clients over the telephone or by e-mail., • To ensure that requests for support are responded to in accordance with client SLAs and clients are kept up to date with the progress of their request, • To escalate requests for support to Senior Technician colleagues as and when necessary., • To ensure that solutions are thoroughly tested and documented prior to being released to client environments, • Manage client environments ensuring they are kept up to date following releases, • Manage the change and release process, produce associated documentation and lead/participate in deployment outages, • To liaise effectively with Support and Delivery team colleagues., • To be competent and confident in the use and support of the systems being used by the clients to which you are assigned., • Analysis and tuning of Maximo SQL queries to ensure client systems run smoothly, • To assist colleagues as and when required., • To participate in Naviams Out of Hours on-call support rota., • To attend training sessions as and when necessary., • Any other activities that the Service Desk Manager may deem necessary. Person Specification The ideal candidate will be an analytical problem solver, with experience in IT Support in similar organisations. The individual should be able to demonstrate: Skills & Personal Qualities Required: • Minimum 2:1 grade in a Computer Science/Software Development (or equivalent) degree., • 2 years experience in a similar role, • Experience of establishing good customer focused relationships., • Competent SQL skills., • Good administrative/organisational skills., • Strong communication skills both written and verbal (fluent in English)., • IT literate with an underlying knowledge of multiple operating systems and VMWare etc., • Honest, reliable and must maintain confidentiality at all times., • Well organised, self-motivated and able to work unsupervised as an individual or as a team member., • Methodical approach to work with the ability to deliver under pressure and achieve deadlines., • Present information in a clear and concise manner., • Develop working relationships, both internally and externally., • Presentable, professional, courteous, polite and extremely customer focused., • Excellent timekeeping and able to work extra hours when required., • Willingness to continue personal development and training., • Must be able to visit different locations across the UK as required., • Technical / Functional knowledge of Maximo MAS and / or earlier versions, • Certified Java Programming Technologies., • Certified SQL & DBA skills., • IBM Certified Deployment Professional in Maximo, • Development Lifecycles (e.g. V-Lifecycle, ITIL3 etc)., • Experience with BIRT reporting tool, • Application server experience (WebSphere/Weblogic), • Enterprise database systems such as MSSQL, Oracle and DB2, • Enterprise OS such as Windows Server and Linux, • Hardware virtualisation and cloud platforms such as AWS and Azure, • Enterprise system architecture and network design patterns, • Modern object orientated languages, particularly Java, • Scripting languages, particularly Python Who are Naviam? Naviam was founded to help businesses maximize the benefits of their software solutions over the lifecycle of their physical assets. Today, Naviam is a leading IBM MaximoEnterprise Asset Managementpartner for asset intensive organizations worldwide. As one of the few Maximo partners providing Enterprise Asset Management(EAM) and Asset PerformanceManagement(APM) expertise across North America, Europe and Asia Pacific, we combine a local presence with global expertise to deliver tailored asset management solutions and trusted partnerships wherever you are on your maintenance journey. Our leadingNaviam Cloudplatform brings together best of breed solutions to future proof your modern business. We continue to grow our global footprint and were excited that youre interested in joining us! JBRP1_UKTJ

Lead Tax Manager Contract Length: 6 months + potential extensions Location: Hybrid - can be based anywhere in the UK, with 40-60% attendance at a local office (York, Cambridge, Manchester, Carlisle) IR35: Inside Pay Rate to Candidate: £600 / day umbrella A Tax Manager is required to join a public organisation on a contract role. The Lead Tax Manager will provide senior-level tax expertise and act as the lead specialist for IR35, taxable benefits, and corporation tax, while supporting VAT compliance as part of the wider Compliance & Financial Accounting Team. The role spans operational tax work, process improvement, advisory activity, and stakeholder engagement, including interactions with HMRC and the Government Tax Centre of Excellence. Key Responsibilities • Lead IR35 compliance, setting and maintaining robust processes and guidance., • Oversee data capture and review for PAYE Settlement Agreement (PSA) returns., • Ensure full compliance and governance for all taxable benefits., • Manage the corporation tax function for Natural England, including accurate and timely re-turns., • Maintain tax policies, guidance notes, and training materials across the organisation., • Act as senior tax adviser on complex, ambiguous or high risk tax queries., • Work collaboratively with the wider tax team across VAT, benefits, IR35, and corp tax., • Engage externally with HMRC and the Tax Centre of Excellence as required., • Represent tax interests in finance system changes and upgrades., • Strong technical tax expertise, especially IR35, Taxable benefits, Corporation tax, • CTA, CCAB or ATT qualified or demonstrable equivalent experience., • Ability to interpret and apply tax legislation., • Strong stakeholder management and relationship building skills., • Clear communicator able to simplify complex technical issues., • Experience supporting or leading dispersed teams., • Excellent organisational and project delivery skills., • Strong analytical/problem solving capability. JBRP1_UKTJ

The Accounts Payable Manager will take ownership of the accounts payable function, ensuring accurate and efficient processing of invoices and payments as well as managing a small team. This temporary role requires a detail-oriented professional with relevant experience in accounting and finance. Client Details This opportunity is with a well-established organisation within their industry. The company offers a structured and professional environment. Description Manage the accounts payable team to ensure timely and accurate processing of invoices and payments. Hands on, end to end responsibility of accounts payable processes. Reconciliation and resolving discrepancies promptly. Ensuring all invoices are coded, approved and posted accurately within timeframes. Ensure compliance with company policies and financial regulations related to accounts payable. Prepare and provide regular reports on accounts payable performance and metrics. Work closely with internal departments to manage payment queries and resolve issues. Maintain accurate records and documentation for audit and reference purposes. Support process improvements to enhance efficiency within the accounts payable function. Assist with the implementation of new systems or procedures as required.Profile A successful Accounts Payable Manager should have: Strong knowledge and experience in accounts payable processes and procedures. Proven ability to manage and lead a team effectively. Proficiency with accounting software and financial systems. Excellent attention to detail and problem-solving skills. Strong communication and interpersonal skills for liaising with internal and external stakeholders.Job Offer Temporary position offering flexibility and professional growth. Opportunity to work within a respected organisation.If you are an experienced Accounts Payable Manager we encourage you to apply and take the next step in your career

Aerospace Business Development Manager - Military Electronic Systems UK Remote £60,000 + Car & OTE Drive strategic growth in cutting-edge LED lighting and systems for the global military aerospace sector. This role is perfect for a proven technical BDM who thrives on long, complex sales cycles and high-value programmes. The role As Aerospace Business Development Manager, you will take ownership of sales for Military Air LED Lighting & Systems across the UK, Europe and the rest of the world (excluding the US). You will focus on both new business and strategic account development, driving deeper penetration with tier 1 and sub-tier aerospace customers. Key responsibilities: Lead sales activity into the global Military Aerospace sector for LED lighting and systems. Build, own and execute a clear sales plan with measurable milestones and profitable growth targets. Act as key account manager for major customers, managing relationships end-to-end. Identify and win long-cycle design-in opportunities (typically 2+ years) on military air platforms. Cross-sell complementary electronic / electro-mechanical systems alongside LED solutions. Work closely with international colleagues to share market intelligence and align strategy. Provide accurate forecasts and input into annual budgets and sales planning. Maintain an up-to-date opportunity pipeline using a modern CRM system. Ensure all activities comply with relevant UK export controls and, where applicable, ITAR regulations. About you You are a commercially sharp, technically confident salesperson who understands how to navigate the aerospace ecosystem and defence procurement environments. You are comfortable owning significant responsibility and operating with a high degree of autonomy. Essential experience: Established track record in international technical product sales into aerospace. Experience selling electronic components, lighting, or electro-mechanical systems. Proven success selling to tier 1 and sub-tier aerospace customers. Experience of, or strong exposure to, defence customers (e.g. MoD or other national defence departments). Strong commercial and negotiation skills, particularly around contracts and complex proposals. Comfortable working with CRM tools and managing long, complex sales cycles. Familiarity with export licensing and ITAR practices. Desirable: Degree or equivalent in Mechanical, Electrical or Electronics Engineering. Experience with LED technologies or related electronic systems. Evidence of ongoing professional development through relevant training. Personal attributes We are looking for someone who is: Self-motivated, proactive and target-driven. An excellent communicator and presenter, able to influence at multiple levels. Highly organised with strong planning and time management skills. Confident operating with high levels of responsibility and accountability. A natural relationship builder who can quickly establish trust and rapport. A problem-solver who can interpret complex information and make sound, practical decisions. Work environment The role is UK-based with a blend of home office, head office visits and significant international travel once established. You will be trusted to manage your own diary between customer visits, remote work and time on-site with internal teams to deliver results. How to apply If you are an experienced Aerospace Business Development professional looking to spearhead growth in advanced Military Air LED Lighting & Systems, we would love to hear from you. Please apply with your CV and a brief note outlining your relevant experience and current situation, or get in touch for a confidential conversation. DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and everyone is treated fairly, regardless of gender, gender identity, disability, ethnic origin, religion or belief, sexual orientation, marital or transgender status, age, or nationality

Lead Tax Manager Contract Length: 6 months + potential extensions Location: Hybrid - can be based anywhere in the UK, with 40-60% attendance at a local office (York, Cambridge, Manchester, Carlisle) IR35: Inside Pay Rate to Candidate: £600 / day umbrella A Tax Manager is required to join a public organisation on a contract role. The Lead Tax Manager will provide senior-level tax expertise and act as the lead specialist for IR35, taxable benefits, and corporation tax, while supporting VAT compliance as part of the wider Compliance & Financial Accounting Team. The role spans operational tax work, process improvement, advisory activity, and stakeholder engagement, including interactions with HMRC and the Government Tax Centre of Excellence. Key Responsibilities Lead IR35 compliance, setting and maintaining robust processes and guidance. Oversee data capture and review for PAYE Settlement Agreement (PSA) returns. Ensure full compliance and governance for all taxable benefits. Manage the corporation tax function for Natural England, including accurate and timely re-turns. Maintain tax policies, guidance notes, and training materials across the organisation. Act as senior tax adviser on complex, ambiguous or high risk tax queries. Work collaboratively with the wider tax team across VAT, benefits, IR35, and corp tax. Engage externally with HMRC and the Tax Centre of Excellence as required. Represent tax interests in finance system changes and upgrades. Build strong working relationships with stakeholders and communicate clearly with senior leaders. Essential Skills / Experience Strong technical tax expertise, especially IR35, Taxable benefits, Corporation tax CTA, CCAB or ATT qualified or demonstrable equivalent experience. Ability to interpret and apply tax legislation. Strong stakeholder management and relationship building skills. Clear communicator able to simplify complex technical issues. Experience supporting or leading dispersed teams. Excellent organisational and project delivery skills. Strong analytical/problem solving capability. Comfortable working in a changing, multi body public sector environment. Desirable Public Sector or Central Government experience.--- Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website

Children’s Residential Homes Responsible Individual Join Greenleaf and play a key leadership role overseeing children’s residential homes, ensuring Ofsted compliance, safeguarding, and high-quality residential childcare. This role is ideal for an experienced leader passionate about improving outcomes for vulnerable young people. If you’ve also worked in the following roles, we’d also like to hear from you: Registered Manager, Residential Care Manager, Children’s Home Manager, Safeguarding Manager, Responsible Individual, RI, Children’s Home Registered Manager, Regional Children’s Residential Care Manager, Children’s Care Home Operations Manager, Children’s Home Area Manager, Area Registered Manager The official title for this role is Area Responsible Individual SALARY: From £55,000 per annum (DOE) + Benefits LOCATION: Hybrid/On-Site working at 3 locations in Carlisle, Cumbria, North West England JOB TYPE: Full-Time, Permanent JOB OVERVIEW At Greenleaf, we believe that even the smallest detail can make a world of difference to a vulnerable young person. We are looking for a Children’s Residential Homes Responsible Individual who shares our values and is passionate about creating safe, nurturing, and development-focused environments for children and young people in care. As a Children’s Residential Homes Responsible Individual you will provide strategic leadership and operational oversight across three children’s homes, supporting Registered Managers and ensuring the highest standards of safeguarding, residential childcare, and regulatory compliance. The Children’s Residential Homes Responsible Individual will represent Greenleaf with Ofsted, local authorities, and partner organisations, ensuring quality care, effective safeguarding practices, and continuous improvement across all homes. ABOUT US At Greenleaf, we believe every young person deserves the opportunity to feel safe, valued, and supported. Our children’s residential homes provide nurturing, therapeutic environments where vulnerable young people can rebuild confidence, develop life skills, and achieve positive outcomes. Our dedicated teams work with compassion, resilience, and a commitment to never giving up on the young people in our care, helping them build brighter, more hopeful futures. DUTIES Your duties as the Children’s Residential Homes Responsible Individual include: • Operational Oversight: Manage the day-to-day performance and operational delivery across three children’s residential homes, • Leadership and Support: Provide leadership, guidance, and supervision to Registered Managers and residential care teams, • Regulatory Compliance: Ensure full compliance with Ofsted regulations and the Children’s Homes (England) Regulations 2015, • Inspection Preparation: Lead inspection readiness, respond to inspection outcomes, and maintain high care standards, • Safeguarding Leadership: Ensure safeguarding procedures are consistently applied and regularly reviewed across all homes, • Quality Assurance: Conduct audits of care plans, risk assessments, and behaviour management strategies, • Care Planning Oversight: Support the development of individualised care and support plans with professionals and young people, • Staff Development: Lead recruitment, induction, supervision, and ongoing training for residential childcare teams, • Financial Management: Monitor budgets, manage operational risks, and ensure cost-effective service delivery, • Stakeholder Engagement: Act as the key contact for Ofsted, local authorities, health professionals, and partner organisations CANDIDATE REQUIREMENTS ESSENTIAL • Relevant Qualification: Level 5 Diploma in Leadership and Management for Residential Childcare or an equivalent qualification in social work, childcare, or management, • Residential Care Leadership: Previous experience managing children’s residential homes or leading residential childcare services, • Regulatory Knowledge: Thorough understanding of Ofsted requirements and Children’s Homes (England) Regulations 2015, • Leadership Skills: Proven ability to lead, motivate, and support multi-site residential care teams, • Safeguarding Expertise: Strong knowledge of safeguarding procedures and experience working within safeguarding frameworks, • Financial Awareness: Experience managing service budgets, financial planning, and operational performance, • Communication Skills: Excellent interpersonal, organisational, and problem-solving abilities, • Flexible Working: Ability to travel between sites and respond to operational issues when required DESIRABLE • Therapeutic Care Knowledge: Additional training or qualifications in trauma-informed or therapeutic care approaches, • Service Development: Experience supporting strategic planning, service growth, or continuous improvement initiatives BENEFITS • Competitive salary above sector average, • Wellbeing package including an external Employee Assistance Programme with a 24/7 wellbeing line and free counselling sessions, • Health cash plan including dental and optical cover, physiotherapy therapies, and a 24/7 GP helpline, • Access to the Greenleaf For You platform offering discounts and savings, • Development and progression opportunities, • Generous holiday entitlement NO AGENCIES PLEASE HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. JOB REF: AWDO-P14511 This job is being advertised by AWD online on behalf of Greenleaf House Ltd AWD-IN-SPJ

Retail Bureau Manager (Store Manager) Hours: 38hours p/w Location/s: The Lanes Shopping Centre, Carlisle CA3 8NT Responsible for: A small team of Retail Colleagues. Shift Pattern: Monday to Sunday, shifts based Lead the Way as a Retail Bureau Manager Are you a natural leader who thrives in a fast-paced, customer-focused environment? Do you have a passion for retail, financial services, and driving performance? At eurochange, our Bureau Managers don’t just manage branches – they inspire, empower, and set the standard for delivering exceptional service. As a Bureau Manager, you’ll be at the heart of our retail FX business, leading your team to success with outstanding leadership, commercial acumen, and a commitment to making every customer’s experience seamless and memorable. From hitting sales targets and ensuring compliance to building a motivated, high-performing team, you’ll play a key role in bringing our purpose to life. What you'll be doing on a day-to-day basis... Own the performance of your branch, driving revenue and profitability through excellent customer service and strong sales strategies Inspire and coach your team to deliver personalised, engaging experiences for every customer Build lasting relationships with customers, understanding their travel needs and matching them with the right products Actively promote our full range of services to help customers make their travel money experience better, simpler, and more convenient Act as the first point of contact for customer queries and complaints, resolving them quickly and professionally Lead by example in delivering our eurochange sales framework and maintaining our high standards Ensure full compliance with AML, KYC, and company procedures, upholding our reputation for integrity and trust Conduct regular cash reconciliations and audits to manage risk and minimise losses Analyse branch KPIs and performance data to identify opportunities for improvement Train and mentor your team to grow their skills, confidence, and careers Manage operational excellence by keeping your branch organised, secure, and compliant with all regulations Collaborate with peers, Regional Managers, and Support Centre teams to share insights and drive success across the wider business Proactively seek opportunities to innovate and improve processes that enhance the customer experience. Our Leadership Behaviours As a Bureau Manager, you’ll be expected to: Lead by example, embodying eurochange’s values in every interaction Communicate clearly and confidently, ensuring your team knows what’s expected and feels supported Empower your team to make decisions, solve problems, and take ownership of their performance Recognise and celebrate success, motivating your team to achieve and exceed their targets Demonstrate resilience and adaptability in a fast-paced retail environment Foster a positive, inclusive workplace where everyone feels valued and can thrive Give and receive feedback openly and constructively, always looking for ways to improve Stay commercially aware, understanding how your decisions impact the branch and the wider business The Stand-Out Qualities to Be Part of #Teameurochange Proven experience leading teams in a retail, banking, or financial services environment A commercial mindset with a track record of meeting and exceeding sales targets Strong leadership skills with the ability to motivate, coach, and develop others Financial acumen, including managing budgets, cash handling, and risk controls Knowledge of AML, KYC, and financial compliance standards A passion for customer service and relationship building Excellent communication, problem-solving, and organisational skills Our Perks Are Out of This World! Colleague Rate on Travel Money 28 days holiday (inclusive of bank holidays) High Street Discounts Free 24/7 Virtual GP service for you and your family Cycle to Work Scheme Employee Wellbeing & Financial Support through Retail Trust Employee Assistance Programme – because you matter! Wagestream – access your earned wages when you need it Recognition Awards for outstanding service Additional holiday entitlement after 1 year Life Assurance …and much more! Our Vision To be the UK’s go-to travel money provider, adding value to every customer’s journey. Our Purpose Foreign exchange… but better, simpler & more convenient. We’re the trusted inspirational experts. Our Values We Strive | We Trust | We’re Aspirational | We’re Responsible | We’re Sincere