Cambridge
Location: Hillington (site-based Monday-Friday 1:30pm to 10pm) While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required. Permanent vacancy - Sales Admin Salary - £25,000 - £30,000 Role Overview Please note the working hours for this role are 130pm - 10pm The Sales Administrator plays a central role in ensuring smooth end-to-end order processing for the companies US operations. From order entry through invoicing and shipping, you'll coordinate across Sales, Operations, Supply Chain, and customers to deliver a seamless experience. You'll manage ERP data accuracy, proactive customer communication, and procurement support while helping maintain companies global quality standards. Reporting directly to the Operations Lead and Supply Chain Lead, and with their combined support, this position plays a key part in ensuring efficient workflow, accurate documentation, and excellent customer experience. The role will ensure that customer service, fulfilment quality meet the expectations of and our global standards. It will act as a key link between the US office and the USA Customers and also supporting US operations when needed. Key Responsibilities Order Management • Process customer orders and quotations accurately and efficiently., • Enter and maintain order details in the company's ERP/CRM system., • Monitor order progress from confirmation through to dispatch., • Serve as a primary point of contact for customer inquiries., • Provide prompt updates regarding order status, lead times, and delivery schedules., • Notify customers of any production or shipping delays and propose alternative solutions., • Generate invoices and credit notes accurately and on time., • Coordinate with the finance team to verify billing details and resolve discrepancies., • Collaborate with the shipping team to prepare and verify dispatch documentation (packing lists, waybills, customs declarations, etc.)., • Ensure all shipping paperwork complies with customer and regulatory requirements., • Assist the Sales Team with operational queries and administrative tasks., • Support the Supply Chain and Operations departments with order-related data and updates., • Maintain accurate digital and physical records of orders, invoices, and shipping files., • Raise purchase orders in line with approved sales orders, forecasts, or instructions from Operations and Supply Chain., • Confirm supplier pricing, lead times, and delivery dates before order placement., • Enter and maintain accurate purchase order and supplier invoice records in the system., • Match supplier invoices to purchase orders and flag discrepancies for review., • Track open purchase orders and follow up with suppliers on delivery status., • Escalate delays, shortages, or pricing issues to the Operations or Supply Chain Lead., • Maintain organised procurement documentation for audit and reporting purposes., • Support coordination between suppliers, sales, warehouse, and shipping teams., • Assist with basic supplier communication and updates as required. Reporting • Prepare regular sales, orders, and shipment status reports., • Provide updates and metrics to the Operations Lead and Supply Chain Lead., • Proven experience in Sales Administration, Order Processing, or Customer Service., • Strong knowledge of invoicing, shipping documentation, and order management workflows., • Excellent communication skills with a customer-focused approach., • Proficiency in Microsoft Office (Excel, Outlook) and familiarity with ERP/CRM systems., • Strong organizational and multitasking abilities with a high attention to detail., • Experience working with logistics, supply chain, or manufacturing environments is preferred., • Be part of a growing, innovation-led business with a global footprint., • Join a company that values personal and professional development, offering internal and external training as you develop in your role., • Build your career path and progress with the company that has a focus on equality, diversity and inclusion., • Sustainability and the environment are ingrained in our practices., • Starting salary of between 28 and 30K based on experience, plus annual bonus structure. Salary reviewed every April after completion of 6 month probationary period.