Service desk jobs in CarrickfergusCreate job alerts

Due to an increase in projects we require additional service desk analysts to join the already successful IT team for an initial period of 3 months with the chance to be extended or made permanent. A curiosity for IT If you meet the above criteria and want to know more please contact Niall Lennon...

Cloud Engineer, Azure, Infrastructure, CI/CD, IaaC, Windows Server, AD, A leading provider of professional services is seeking a solid Infrastructure Engineer who has progressed over the last few years into more of a Cloud Engineer with a focus on Azure. The role: Responsibilities: - Mana...

Service Desk Analyst – IT Consultancy – £14-16 per hour Inside IR35 – Fully Onsite. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in

Your key tasks and responsibilities will include: Ensuring tickets are resolved in accordance with service level agreements (SLAs) Always providing excellent customer service, striving to exceed client and business expectations Liaising with other internal departments and external partners to res...

Service Desk Analyst – IT Consultancy – £14-16 per hour Inside IR35 – Fully Onsite. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in

BAND: 6 JOB PURPOSE: The IT Service Desk Team Lead will assist the IT Service Manager in ensuring that IT Service management processes are aligned with the IT service requirements of the organisation. Lead a team of IT Service Desk staff, offering necessary direction, support and guidance. Promot...

Working with your three peers to the Service Desk Manager, to oversee our IT service desk operations 24/7 at the Global Service Centre. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, proced...

Job title: Service Desk Analyst Job Description: First point of contact for Capita Customers, providing 1st Line diagnosis and resolutionLogging incidents and service requests from customers received via telephone, email, chat and customer portal (DWP), and process accordinglyProviding remote tec...

We are looking for a 2nd line support analyst to join a busy IT Service Desk Analyst.

We are seeking an experienced and results-driven Level 1/Level 2 IT Service Desk Analyst As an IT Service Desk Analyst, you are the first point of contact for technical support within the organization. Beyond a traditional Service Desk, it stands as the central authority and shared service delive...

We are looking for a Service Desk Agent to join and expand our 1st line teams based within our office in Belfast. You will be working on a busy and active service desk, answering phone calls, webchats, and other forms of digital contacts, keeping to agreed SLA's and KPI's. Location- Belfast Are y...

Are you a skilled IT professional looking to provide advanced technical support in a dynamic service desk environment? We are seeking a dedicated 3rd Line Engineer to support multiple clients, serve as an escalation point for other service desk engineers, and offer technical leadership to both ou...

Use of service desk system to log, prioritise and manage support requests. Knowledge of Microsoft Active Directory & 365 services (Azure AD/SharePoint/OneDrive/Teams). Experience with remote access technologies and virtual desktop infrastructure.

The Vacancy The IT Service Desk Analyst serves as the initial point of contact for customers, handling incidents and requests, and maintaining information within the IT Service Management (ITSM) tool. Continuous Improvement: Identify opportunities for process improvements and contribute to the im...

Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. Service Desk Level 1/Level 2 Analyst. With a focus on supporting self-service and automation, we utilise the best dig...

Working with your three peers to the Service Desk Manager, to oversee our IT service desk operations 24/7 at the Global Service Centre. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, proced...

The Service Desk Analyst will be responsible for providing 1st Line Support to the business, taking incoming phone calls, emails, and walk-ups, carrying out a full initial diagnosis and recording information accurately. Resolving Incident & Service Requests in accordance with the Service Level Ag...

SaaS Software Support Service Desk Analyst. As a Service Desk Analyst, you will be at the forefront of customer success, providing essential technical support to business customers. Sign in to set job alerts for “Service Desk Analyst” roles.

If you are interested in hearing more about this IT service desk engineer vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn. IT Service Desk Engineer - 35,000/ 45,000 per annum - Hull. Principal IT are working with a leading UK food pro...

We are looking for an IT Service Desk Team Lead who will join the IT Service Desk Team and help us make the world a better place through innovation, which means we’re taking risks and questioning conventional thinking, and developing new technologies and ways of doing business – leading the way,

Join us as a Service Desk Analyst and help create better outcomes and innovative ways of working. Logging incidents and service requests via telephone, email, and our customer portal, then processing them accordingly. Providing excellent customer service to all contacts.

Analyse service desk performance, identify problem areas, and implement improvements to enhance overall service quality. Proven experience as a Service Desk Manager or Help Desk Manager, managing teams across multiple sites. We are seeking a Service Desk Manager to lead our team of first- and sec...

As the IT Service Desk Team Lead, your primary focus will be managing the IT Service Desk and leading the Level 1 technical support team. We are looking for an IT Service Desk Team Lead who will join the IT Service Desk Team and help us make the world a better place through innovation, which mean...

You have around 12 months of experience in a Helpdesk or Service Desk role, preferably in a retail or fast-paced environment. As our new IT Service Desk Analyst, you will work as part of a team in a fast-paced environment, providing excellent support to users of desktop, laptop, tablet, and mobil...

As the Service Desk Manager, you will manage the fleet compliance & budget under your control inclusive of identifying problematic vehicles and poor service providers where applicable, making changes to bring about a positive outcome. An exciting opportunity has become available at NRG Riverside ...

Agent level knowledge of Jira Service Desk, or similar ticketing system. Agent level knowledge of Jira Service Desk, or similar ticketing system. Get notified about new Service Desk Engineer jobs in.

Service Desk Analyst – IT Consultancy – £14-16 per hour Inside IR35 – Fully Onsite. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in

The Hire Desk Customer Service Coordinator provides an outstanding service to our clients through the Site Solutions Hub, processing hire & sales transactions efficiently, answering calls and assisting in the resolution of customer queries. Working with the Customer Service Manager and Customer S...

Service Desk Analyst – IT Consultancy – £14-16 per hour Inside IR35 – Fully Onsite. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in

This is a hands-on support role ideal for someone with solid Service Desk experience, strong troubleshooting skills, and a passion for customer service excellence. Service Desk Analyst | GBP35K | Hybrid (Bridgend, Wales) | Permanent. Service Desk or IT Support role.

As the IT Service Desk Team Lead, your primary focus will be managing the IT Service Desk and leading the Level 1 technical support team. We are looking for an IT Service Desk Team Lead who will join the IT Service Desk Team and help us make the world a better place through innovation, which mean...

Provide remote assistance & ticket resolution to a range of internal and external customers, responsible for handling escalations, follow ups and customer service. First point of contact for Capita Customers, providing 1st Line diagnosis and resolution Logging incidents and service requests from ...

Assisting in shaping IT services to provide an excellent customer service experience. At least two years of relevant experience within the last four years working in an IT Service Desk environment Demonstrated experience in: Incident Management. On behalf of our Client, the Northern Ireland Housi...

As NHS Scotland's unique provider of a national tele-health and tele-care service, we are responsible for the delivery of health advice and information by telephone and online services to the population of Scotland 24 hours a day, 365 days a year. ICT Deputy Service Desk and Business Transition M...

Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Version 1 by 2x Sign in to set job alerts for “Service Desk Level 1/Level 2 Analyst” roles. Beyond a traditional Service Desk, it stands as the central authority and sh

Service Desk Support - respond promptly to service desk tickets, emails, and calls. Familiarity with service desk software and ticketing systems is an advantage. Service Desk Analyst (Data Processing) – Kent/ On-site / FTC / Full-Time / Competitive Salary (£25,000 per annum pro rata).

Experience in Service Desk Support. Software installations/Office 365 maintenance and administration/Service Desk Support/Leadership. Our client is dedicated to providing top-notch Internet services to their customers.

Job title: Service Desk Analyst. Job Description: First point of contact for Capita Customers, providing 1st Line diagnosis and resolution Logging incidents and service requests from customers received via telephone, email, chat and customer portal (DWP), and process accordingly Providing remote ...

Collaborate with other teams and customers to resolve complex issues and enhance service desk services. Service Desk Analyst at Conferma is responsible for:. We're now looking for a Service Desk Analyst to join the team at Conferma.

Working with your three peers to the Service Desk Manager, to oversee our IT service desk operations 24/7 at the Global Service Centre. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, proced...

Generate service metrics using scripts and/or documentation. Commitment to providing high-quality support and exceptional customer service.

The Service Desk Engineer is responsible for the effective delivery of a customer-focused, professional IT support service and expected to work effectively as part of a small IT team. The Service Desk Engineer works with a level of autonomy, delivering a consistent, high quality service following...

Transputec is an established Information Technology Services and Solutions company with over 35 years of IT innovation and excellent customer service. Transputec is a leading Managed IT Services and Cyber Security Services provider, helping businesses succeed and protecting their business value. ...

Are you passionate about IT and providing top-notch customer service? We're looking for a skilled 2nd Line Service Desk Engineer to join our dynamic team of seven. Previous experience in IT helpdesk support.

As a Service Desk Analyst, you will be part of the Service Operations team, delivering high-quality technical support to our customers during our extended weekend coverage window. Respond to service desk tickets, emails, and phone calls, ensuring a high level of customer satisfaction. Get notifie...