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We are now recruiting for a Customer Service champion to co-ordinate planned maintenance engineering services for customers across the UK. Liaise with Nespresso service desk colleagues, field engineers and Nespresso/Lyreco service departments. Experience in a customer services environment working to

Maintenance and Asset Coordinator Are you passionate about maintenance planning, asset management, and driving operational excellence in a regulated environment? Our long standing pharmaceutical client is looking for a proactive and detail-oriented Maintenance and Asset Coordinator to join their Utilities Engineering team in Hertfordshire. About the Role: In this pivotal role, you’ll manage and enhance the Computerised Maintenance Management System (CMMS) to support the planning and execution of maintenance activities across a pharmaceutical site. You’ll collaborate with engineering, operations, and quality teams to ensure all work is completed on time and in full compliance with GMP standards and regulatory requirements. Key Responsibilities: • Maintain and update CMMS for accurate asset and maintenance data., • Coordinate preventive, corrective, and reactive maintenance activities., • Oversee service desk operations and ensure timely ticket resolution., • Support audits and inspections with accurate documentation., • Generate performance reports and provide data-driven insights., • Train users and act as the first point of contact for CMMS queries. What We’re Looking For: Essential Experience: • Hands-on experience with CMMS platforms (e.g., Maximo, SAP, Hexagon)., • Strong coordination skills across engineering, operations, and QA., • Familiarity with GMP and regulated environments., • Proficiency in Microsoft Office, especially Excel. Desirable Experience: • Pharmaceutical or life sciences background., • Knowledge of validation, CAPA, and change control processes., • Exposure to shutdown planning and continuous improvement initiatives., • Awareness of EHS requirements. Skills & Attributes: • Excellent planning and organisational skills., • Strong analytical and reporting capabilities., • Clear communication and stakeholder collaboration., • High attention to detail and compliance awareness., • Adaptability and initiative in a dynamic environment. Tools & Environment: • Laptop, mobile phone, • MS Office (Outlook, Teams, Word, Excel), • CAFM System (Maximo)

Service Desk Application Support Analyst.An excellent opportunity to join a progressive technology organisation providing specialist software solutions for the social housing sector.You’ll work on a busy helpdesk, supporting web-based business applications and developing your technical skills.If y

You could be progressing your career as a Service Desk Analyst at a technology driven sports betting / gambling company, continually learning and developing your skills. As a Service Desk Analyst you will support internal users with 1st line support issues that come via multiple channels e.

Duties of a Service Desk Advisor: Provisioning new orders and maintaining existing customers, managing multiple orders, creating and programming phone system schedules. Role: Service Desk Advisor Location: Welwyn Garden City Hours: Monday to Friday, 37. Salary: £24,000 + bonus between

Although this is a First Line Analyst role, there will be 2nd line aspects required. An opportunity has arisen for a First Line analysts to join a Service Desk team for one of our prestigious customers. Distribute incidents and requests to other support teams.

Providing Technical Support: Responding to customer enquiries via helpdesk systems and telephone. You’ll work on a busy helpdesk, supporting web-based business applications and developing your technical skills. If you’ve also worked in the following roles, we’d also like to hear from you: IT S

The Principal Service Desk Analyst is a senior technical and operational role within the Service Desk team, responsible for providing expert-level support to end users, acting as a technical escalation point, and contributing to the leadership and development of the Service Desk function. Principal

Service Desk Technician - IT and Telecoms. They are looking for a bright and driven individual, with a want to help others and succeed in doing so, to join their service desk team. Having worked in a single IT service desk for at least 12 months.

Are you an experienced IT professional looking for your next challenge? Our client is on the lookout for a talented 3rd Line IT Engineer to join their growing vibrant and collaborative Service Desk team. Duties and Responsibilities of Our Client’s 3rd Line IT Service Desk Engineer:. Microsoft

Service Desk Engineer - GermanWhen registering to this job board you will be redirected to the online application form. Come and join the Littlefish team!We're Hiring: Service Desk Engineer (German Required)Work location: RemoteSalary: Up to £28,500Here at Littlefish, we look for people who can mak

Service Desk Engineer - German. We're Hiring: Service Desk Engineer (German Required).

The successful candidate will join a large team, working on a Help Desk offing IT Support.

We're Hiring: Service Desk Engineer (German Required). Service Desk Engineer - German.

As a 1st Line Service Desk Engineer, you'll be the first beacon of support for our clients' IT-related queries. Provide stellar customer service to end-users and stakeholders. Act as the primary point of contact for technical service requests.

Service Desk Co-Ordinator (Maternity Cover - minimum of 9 months). Join a dynamic and busy engineering team as a Service Desk Co-Ordinator, providing vital support during a long-term maternity cover. This role is the heartbeat of the service operations, ensuring seamless communication and coordinati

Service Desk Team, driving customer engagement and ensuring world-class service delivery. Proven experience managing and leading a service desk. Your leadership will be instrumental in setting and reviewing the strategic direction of our service desk operations while maintaining and embedding best p

This permanent, full time Service Desk Manager role offers a blend of operational leadership, IT service management, and stakeholder engagement. Perfect for candidates seeking a Service Desk Manager job with a passion for driving service excellence and ITSM best practices. Sign in to set job alerts

Reporting to: IT Service Desk Shift Lead. These are Service Desk Analyst vacancies to support our UK, USA and Hiscox Europe business areas. The IT Service Desk provides support to 5000+ Hiscox users across the UK, Europe, Bermuda and North America.

Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer based in Leeds — Monday to Friday hybrid role; provide end user support. Provide end user support and triage IT issues as part of a Service Desk team.

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical

What You’ll Do: L2 Service Desk Analyst. What We’re Looking For: L2 Service Desk Analyst. You’ll play a vital role in providing 2nd line support, proactively resolving escalated incidents and service requests, and ensuring customers receive an excellent level of service in line with SLAs.

IT Service Desk Analyst – Global Law Firm. I’m working with a leading sector-focused, global law firm that’s looking to add an IT Service Desk Analyst to their team. Legal Services, Law Practice, and Professional Services.

Our client, a reputable manufacturer based in the North East, is seeking a proactive 1st Line Service Desk Analyst to join their internal IT function. Experience in a similar 1st line or service desk role. Act as the first point of contact for IT support queries via ServiceNow.

Experience working in a Service Desk environment, preferably with a Managed Service Provider. Be sure to include a tailored CV and cover letter that highlights your relevant experience in IT support, customer service, and service desk operations. The Service Desk Analyst will be responsible for prov

Service Desk Technician - IT and Telecoms. They are looking for a bright and driven individual, with a want to help others and succeed in doing so, to join their service desk team. Having worked in a single IT service desk for at least 12 months.

Demonstrate strong teamwork ethics, working effectively with all other members of our support teams and third-party service providers to achieve the required levels of support to the business. Professional, flexible, receptive, informed, and positive at all times to ensure the delivery of a “world

The Role: 1st Line Service Desk Engineer. Join Air IT as a 1st Line Service Desk Engineer!. With a bold mission, clear vision, and dynamic strategy, we empower our teams, elevate our people, and deliver unrivalled support, solutions, and services to SMEs across the UK.

You’ll ensure that strategic projects and initiatives are effectively onboarded into IT operations and continually review the processes used to deliver services to ensure that they are fit for purpose and are aligned with our strategic vision of service delivery, using customer insight and feedbac

As a 2nd Line Service Desk Engineer, you’ll be responsible for handling escalated service requests and supporting the Technical Team, ensuring client requests are handled quickly and efficiently. We’re now looking for a 2nd Line Service Desk Engineer to join us, adding to our pool of knowledge a

Managing our team of 6 1st line engineers, you'll oversee the day-to-day operations of the Service Desk, manage performance, drive continuous improvement, and ensure effective use of ServiceNow for incident, request, and change management. Experience using ServiceNow to ensure the Service Desk gets

Quality Assurance: Ensure that the quality of service provided by their service team meets or exceeds established standards. Providing Local IT support to all staff at the Premier League London Office, whilst also providing remote support alongside the rest of the Service Desk team in all other offi

We have an exciting opportunity for a Service Desk Analyst to join our Technology & Innovation team, based at our London Victoria office. The Service Desk team operates Monday to Friday, with shifts on rotation:. This key role provides high-quality IT support across the firm, ensuring technical issu

Escalating IT issues to the Senior Service Desk Engineer or Service Desk Manager when required. Assisting in small to medium-sized IT projects as directed by the Service Desk Manager. Service Desk Engineer (1st/2nd Line).

Analyse service desk performance, identify problem areas, and implement improvements to enhance overall service quality. Proven experience as a Service Desk Manager or Help Desk Manager, managing teams across multiple sites. We are seeking a Service Desk Manager to lead our team of first- and second

IT Technician, Service Desk, or similar).

We provide end-to-end IT solutions and services including Applications services, Data & Analytics services, AI/ML Technologies and Professional services in the UK and EU market. Resource will be a part of general operations of service desk and will be cross leveraged to any of the contact modalities

IT Service Desk Analyst - 1st Line Support. In this role, youll provide first line IT support as part of a wider service desk team, ensuring the smooth operation of IT systems to maximise learning and maintain business continuity. Youll monitor and respond to service desk tickets, troubleshoot h

Service Desk Management: Utilise the Service Desk Management Tool to accurately log, monitor, and resolve incidents and service requests. Trend Analysis and Escalation: Monitor and expedite unusual trends in incidents to the Service Desk Team Lead to facilitate timely and effective resolution, contr

As part of the service desk team, you will be responsible for providing high-level technical support for client issues that have been escalated by the 1st and 2nd Line Service Desk Engineers. Knowledge of Windows Server Platforms, Virtualisation technologies, Backup solutions, Networking technologie

We are seeking an experienced and proactive Senior Service Desk Analyst to manage the daily operations of a busy Service Desk. Experience in a busy enterprise-level IT Service Desk environment. Senior Service Desk Analyst - 12 Month FTC.

The IT Service Desk Manager is responsible for the day-to-day management and continuous improvement of the firm’s IT Service desk, ensuring the delivery of a high-quality, customer-focused support service to all users across the firm. The role includes managing a small team of 1st and 2nd Line Sup

Possess at least 2 years experience in a technical support or service desk role, ideally in a managed services environment, with deep knowledge of Microsoft technologies. We have an exciting opportunity for a Senior Service Desk Analyst to join our Managed Services team. The successful applicant wil

Service Desk Manager to join one of the UK's quickest growing companies with a strong focus on leadership, service improvement and customer care. Service Desk Manager Responsibilities. Oversee daily operations of the IT Service Desk, ensuring SLAs are met across incident, request, and problem manage

Are you seeking a new challenge in IT where you can put your brilliant customer service skills and your technical ability to good use? If so, we may have the role for you!. We are looking for a strong problem solver who goes above and beyond, has good working knowledge of Microsoft Windows Desktop O

As a 2nd Line Service Desk Engineer, you’ll be responsible for handling escalated service requests and supporting the Technical Team, ensuring client requests are handled quickly and efficiently. To join us as a 2nd Line Service Desk Engineer, you will need:. We’re now looking for a 2nd Line Ser

The ability to demonstrate an in-depth knowledge of all aspects of technical service desks. Management of Service Desk Forecast against agreed budget. Support cost reduction initiatives within the Service Desks.

As a Service Desk Analyst, youll be the first point of contact for IT support, handling incoming calls, tickets, and messages with confidence and professionalism. Applying ITIL best practices in a busy Service Desk environment. Are you passionate about delivering exceptional IT support and providi