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Customer Success Outreach Executive We’re looking for a proactive and customer-focussed individual to join our Customer Support team as a Customer Success Outreach Executive. This role is pivotal in strengthening customer relationships, reducing churn, and supporting organic growth by engaging with our customer base through regular outbound calls. Reporting to the Customer Support Director, You will be responsible for contacting customers across all segments (Enterprise, Corporate, Business and Small Business) on a scheduled basis to ensure customer satisfaction, identify potential issues early on, update account information, and generate qualified leads for our Sales team. “a great place to work, a great place to be a customer” Responsibilities, not limited to: • Make regular outbound calls with a focus on achieving meaningful customer conversations., • Contact customers based on their business segment, following a set schedule for each group., • Conduct structured conversations to:, • Promote our product portfolio and generate leads for the Sales team., • Identify and log any service issues for resolution., • Ensure account data is accurate and up to date (email, contact details, address)., • Collaborate with Service and Sales teams to ensure smooth handover of tickets and leads., • Maintain detailed records of customer interactions and outcomes., • Meet and exceed KPIs aligned to call quality, lead generation, and data accuracy., • Contribute to customer satisfaction and retention strategies. The Candidate: • Proven experience in customer service, telesales, or account management., • Excellent communication and interpersonal skills., • Strong attention to detail and data accuracy., • Ability to work independently and manage time effectively., • Comfortable working in a fast-paced, target-driven environment. Performance & Rewards: • KPIs will be set around call volume, successful contacts, lead generation, and data quality., • A monthly bonus will be awarded for achieving or exceeding KPIs., • Ongoing performance reviews to ensure targets remain realistic and impactful. Why join Chess? Chess is one of the UK's leading independent and trusted technology service providers, employing over 360 skilled people across the UK, supporting over 21,000 UK businesses. Diversity, equality, and inclusion is at the heart of our Chess culture, and we are passionate about our One Team spirit. We're extremely proud that our people voted us No.1 in 'The 100 Best Companies to Work for' list 2018, and we continue to celebrate more than 14 years in the top 100. Our continued focus on growth creates opportunity for everyone to progress their career, to develop knowledge and skills, to gain reward and recognition and to maximise their potential. The growth and success of our people ensures the growth and success of our business. We believe that “if you’re not growing, we’re not growing”. Salary details: £25,000 plus monthly bonus when KPIs are met. Benefits include: Health & Wellbeing • UK Healthcare (opt-in) for access to private healthcare support, • Healthcare support – eye tests, flu jabs, on-site health screens, • Mental health support for your wellbeing, • Wellbeing Day – available after 1 year, • Half-Day Friday, • Hybrid Working Support – allowance towards a desk and chair, • 20 days paid holiday, increasing with service to 24 days, plus public holidays, • Access to Perkbox: hundreds of discounts on shopping, travel, fitness and much more., • Loyalty Point Scheme – Earn yearly points based on your tenure, starting from your second year, to unlock enhanced benefits and rewards, • £100 matched charity donation annually, plus payroll giving options, • Learn 2 Earn Scheme – bespoke development to boost your salary, • Regular team engagement events – from socials to celebrations, • A culture that values tenacity, creativity and collaboration Hours: A standard week is 37½ Monday to Friday At Chess we offer many flexible working options, and we have both full-time and part-time working hours available. Chess pride themselves on being an inclusive employer, so if you want to find out more about our flexible working arrangements this can be discussed with your application. Working location: Flexible, hybrid working position. This is a flexible hybrid position; however, you will be required to attend Chess hubs or customer sites as requested in advance by your leader. These visits will be scheduled with reasonable notice and are considered an essential part of your role to support collaboration, customer engagement, and team alignment. Is Chess the place for you? If you are looking for a career that brings exciting challenges and opportunities, then Chess is the place for you. Please email your CV and covering letter to our Recruitment Department at: . Upon submission of your completed application to Chess, either through direct application or speculative, you hereby agree to the processing of your personal information as per the guidelines set out within our Privacy Policy and to allow for the seamless and secure processing of your information throughout Chess’s recruitment and hiring practices.

Job DescriptionService Desk Analyst Hybrid - Ashford, Belfast or LondonSysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offer

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Address and resolve non-major incidents and service requests, logging all activity in ServiceNow. Good experience in a Service Desk or similar IT support environment.

Principal Service Desk Analyst - Doxford, SR3 3XPPositionPrincipal Service Desk AnalystReports to: Service Support ManagerMain purpose of the positionArriva is one of the largest transport services organisations in Europe, employing more than 60,000 people and delivering more than 2. The Principal

Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard

Polish Technical Service Desk Analyst - IT Service Desk MSP Peterborough Full time - 37. The successful candidate will join a large team, working on a Help Desk offing IT Support.

Provide consistently, excellent levels of customer service.

Job title: L2 Service Desk AnalystSalary: £32,000 p/aLocation: Nottingham (Night shifts are fully remote)Schedule: 4 days on, 4 days off (4 x 12-hour day shifts in the office, and 4 x 12-hour night shifts)Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life I

Sound knowledge of Service Desk and Asset Management software. Excellent written skills and experience with documenting incidents/service requests and resolutions. Experience working within a Service Management orientated environment.

Meet service level targets for creation, resolution and closure of service desk calls on a monthly basis. To maintain a high degree of customer service for all support queries, adhering to all service management principles (Incident Management Process). To maintain a high degree of customer service

As a 2nd Line Service Desk Engineer, you’ll be responsible for handling escalated service requests and supporting the Technical Team, ensuring client requests are handled quickly and efficiently. We’re now looking for a 2nd Line Service Desk Engineer to join us, adding to our pool of knowledge a

The position of Service Desk Analyst involves assisting with the smooth running of the service desk and supporting clients. Monitoring service desk ticket flow and ensuring correct priorities are assigned for all tickets. Working with the workshop and admin teams, ensuring that the hardware status a

The Service Desk Analyst will be responsible for providing first-line technical support to managed service customers. Experience working in a Service Desk environment, preferably with a Managed Service Provider. Be sure to include a tailored CV and cover letter that highlights your relevant experien

We’re looking for a Service Desk Engineer to join our expanding global Support Services team, supporting our diverse range of clients with their IT solutions. Handle incidents and service requests as they come in via phone calls, emails, and self-service portals. During your time on our Service De

Our client is seeking a 1st Line Service Desk Analyst to provide professional, efficient, and responsive customer service and technical support. Strong experience of logging and managing tickets through service desk systems. This role offers the opportunity to work with a collaborative team whilst d

Experienced and committed IT candidate required to join our client as an IT Service Desk Analyst and assist with the smooth running of the IT Service Desk Support team. Joining a large professional services firm, you will provide support across multiple jurisdictions, being the first point of contac

IT Service Desk Engineer – Derby – Permanent – to £28,000 (DOE). IT Service Desk Engineer needed for a permanent role in Derby. Ensuring all actions are logged and managed via the IT helpdesk + visiting customer sites to complete IT service requests.

Work collaboratively within the IT Service Desk team to maintain smooth IT service delivery. We are looking for an enthusiastic and self-motivated individual with excellent communication and interpersonal skills to join the Trust's IT Service Desk team. To provide a high quality, responsive and comp

Someone with IT helpdesk or service desk experience looking to broaden their skills. From its early days as a small start up, it has grown steadily, establishing a reputation for innovation, reliability, and exceptional service.

Service Desk Support - respond promptly to service desk tickets, emails, and calls. Service Desk Analyst (Data Processing) – Kent/ On-site / FTC / Full-Time / Competitive Salary (£25,000 per annum pro rata). Goaco is a Digital Software Consultancy and we are currently looking for a motivated and

Service Desk Analyst - 6-Month Contract, 100% on-site in East Sussex, starting ASAP. Experience: Proven background in a service desk or IT support environment, hands-on experience with ITSM tools, proficiency in supporting Microsoft Windows and Office 365, familiarity with Active Directory functions

Applying ITIL best practices in a busy Service Desk environment. As a Service Desk Analyst, youll be the first point of contact for IT support, handling incoming calls, tickets, and messages with confidence and professionalism. Youll provide effective troubleshooting, resolve technical issues, a

Looking for your next career move in a dynamic service environment?. Join a team where organisation meets innovation - your coordination skills can shape world-class service experiences. In this role, you’ll be the backbone of client support — managing service tickets, scheduling engineers, and

The IT Service Desk Analyst will report directly to the European IT Service Desk Manager. Ability to maintain a high standard of customer service within a busy Service Desk environment. This full-time position contributes to the smooth running of the IT Service Desk Support Team by providing IT serv

IT support in a service desk or similar environment. We are recruiting for a Service Desk Engineer to our client located in St. Offshore Service Desk Engineer (Level 1 & Level 2 Support) – UK Support.

The Support Engineer will join a busy service desk, supporting over 1500 users across the UK! Working within a Microsoft environment, the Support Engineer will provide 1st line technical support to over 50 sites, troubleshooting desktop, server and network issues. This industry giant is a true force

As Head of Service Desk, you will lead the entire support function, ensuring high-quality service delivery across 1st, 2nd, and 3rd lines. Engage with executive and client stakeholders, representing the service desk and maintaining client confidence. Oversee day-to-day operations of the Service Desk

My client is looking for a Service Desk Analyst to work across multiple accounts within a shared service. Experience working in 1st Line or Service Desk support. Knowledge of MS Service Centre Support tool set (SCCM, SCOM, SCSM).

Here at Serco, we are seeking an enthusiastic Service Desk Analyst to work on a multi-client shared, the Service Desk Analyst provides first line IT support and Incident Management function within My Technology Customer Services, providing support to Serco and our customers. At least two years' expe

Provide a Single Point of Contact (SPOC) Service Desk for the client users to raise Incidents and Requests which are directed to the Service Now platform instance via the channels of Telephony, Email and Portal. Inform the necessary Service Management Stakeholders (as defined under the Service Escal

As the Service Desk Analyst, you will be working on a very busy service desk where good communication skills are vital. The Service Desk Analyst will be on an initial 2-3 month contract. Previous experience of a busy service desk.

As a Service Desk Analyst, you will provide first-line technical assistance, resolve issues, and ensure smooth day-to-day operations for end users. Experience in a similar IT support or service desk role. Join a dedicated local government organization delivering seamless IT support to critical publi

Job Title: 1st line service desk engineer (MSP). General desktop support, Hardware/software diagnosis and break fix. Benefits: 22 days AL rising to 25 with service +BHs + Company pension.

The Service Desk Analyst will be responsible for providing 1st Line Support to the business, taking incoming phone calls, emails and walk-ups, carrying out a full initial diagnosis and recording information accurately. Resolving Incident & Service Requests in accordance with the Service Level Agreem

Transputec is an established Information Technology Services and Solutions company with over 35 years of IT innovation and excellent customer service. Transputec is a leading Managed IT Services and Cyber Security Services provider, helping businesses succeed and protecting their business value. Fou

Facilitating walk-ups ServiceDesk and utilizing incident knowledge base platform (Service Now). The IT Field Services Support Specialist is based in our London office and supports UK and International users through walk-up desk, email, telephone, and remote tools for technology-related problems. The

Respond to calls routed to the Level 4 Service Desk as swiftly as possible, as per the priorities directed by the system authority and directed under DDP150, ensuring compliance with policies and procedures, and escalating all breaches as necessary to the Service Desk Manager. Manage and maintain Se

Relevant Work Experience: Previous experience in Customer Service Advisor (Non-Voice/Digital), Technical Data Entry, Application Support Analyst (Entry-Level), Helpdesk Support (Email & Ticketing), or Technical Support Advisor (Metering & Billing). Resilience Under Pressure: Ability to work efficien

The Principal Service Desk Analyst is a senior technical and operational role within the Service Desk team, responsible for providing expert-level support to end users, acting as a technical escalation point, and contributing to the leadership and development of the Service Desk function. This role

As part of the service desk team, you will be responsible for providing high-level technical support for client issues that have been escalated by the 1st and 2nd Line Service Desk Engineers. Knowledge of Windows Server Platforms, Virtualisation technologies, Backup solutions, Networking technologie

Support ICT projects and carry out additional service desk duties as required by the ICT Service Desk Manager. Service desk or contact centre environment. Line Service Desk Engineer – Fully on site in Hoddesdon, Herts • 3 Months initial contract • 200 per day (Inside IR35).

Microsoft Windows 11, knowledge of Microsoft remote products VPN, Remote Desktop Services. Support on triage and resolution of Service Desk tickets. Established track record of providing advanced technical support and configuration of desktop software and all laptop/mobile/peripheral hardware includ

We are looking for a dynamic, passionate and proactive Service Desk Analyst/1st Line support to join our ServiceNow team. Providing essential ServiceNow L1 technical assistance and support to our workforce end users located across the globe using a ServiceNow ticketing system and following the Busin

IT Service Desk Engineer needed for a permanent role in. Ensuring all actions are logged and managed via the IT helpdesk + visiting customer sites to complete IT service requests. A chance to join an established IT Managed Services business with a proven track record spanning 20+ years.

Position: IT Service Desk Analyst – 1st Line. Reporting to: IT Service Desk Shift Lead. These are Service Desk Analyst vacancies to support our UK, USA and Hiscox Europe business areas.

You’ll play a vital role in providing 2nd line support, proactively resolving escalated incidents and service requests, and ensuring customers receive an excellent level of service in line with SLAs. What You’ll Do: L2 Service Desk Analyst. What We’re Looking For: L2 Service Desk Analyst.

To provide an effective and efficient Service Desk support service to all users to resolve problems as speedily as possible to ensure the Service receives maximum utility from ICT resources. Assist with the preparation of asset reports or data spreadsheets for Service Desk Team Lead and external bod

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical