Service desk jobs in SevenoaksCreate job alerts

Infrastructure Support Manager Remote options available - EMEA travel required The successful candidate will play a pivotal role in managing a fast-paced Shared Services IT Infrastructure operation across EMEA. This is a highly visible position within the organization — one that requires both technical expertise and strong people leadership. You will directly oversee local support team leaders and their teams across multiple EMEA branch offices, ensuring consistent service excellence while driving best practices and process standardization across regions. The role involves regular and sometimes significant travel within EMEA and offers the opportunity to make a tangible impact in shaping a future-proof Service Desk and Infrastructure landscape. Key Responsibilities * Lead and develop regional IT support teams across multiple EMEA sites. * Take ownership of: * ITSM (ServiceNow) – process ownership and optimization * Infrastructure Monitoring Escalation (SolarWinds) * Desktop/Software Deployment (SCCM) * Client Patching Operations & local SecOps * Establish and refine supporting processes to future-proof the EMEA Service Desk model. * Ensure Service-Desk best practice and operational excellence across multiple cultures and geographies. * Act as a bridge between business and technology – translating complex environments into clear, actionable solutions. Key Technical Skills & Experience * Proven experience in Service-Desk Standardization and Best Practice * ServiceNow ITSM (preferred) or similar ITSM tools * SCCM (preferred) or comparable deployment platforms * Vendor/Procurement & Client Management * Client Patch Management and basic SecOps understanding * Windows 10/11 Client Support expertise Personal Attributes * Experienced in working within truly international teams * Strong soft skills and emotional intelligence * Calm under pressure; resilient in high-intensity situations * Proactive, pragmatic, and solutions-oriented * Outstanding communication skills * Flexible, adaptable, and driven * Ability to explain complex technical issues in clear, business-friendly terms Infrastructure Support Manager Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

Service Desk Manager Remote options available - EMEA travel required The successful candidate will play a pivotal role in managing a fast-paced Shared Services IT Infrastructure operation across EMEA. This is a highly visible position within the organization — one that requires both technical expertise and strong people leadership. You will directly oversee local support team leaders and their teams across multiple EMEA branch offices, ensuring consistent service excellence while driving best practices and process standardization across regions. The role involves regular and sometimes significant travel within EMEA and offers the opportunity to make a tangible impact in shaping a future-proof Service Desk and Infrastructure landscape. Key Responsibilities * Lead and develop regional IT support teams across multiple EMEA sites. * Take ownership of: * ITSM (ServiceNow) – process ownership and optimization * Infrastructure Monitoring Escalation (SolarWinds) * Desktop/Software Deployment (SCCM) * Client Patching Operations & local SecOps * Establish and refine supporting processes to future-proof the EMEA Service Desk model. * Ensure Service-Desk best practice and operational excellence across multiple cultures and geographies. * Act as a bridge between business and technology – translating complex environments into clear, actionable solutions. Key Technical Skills & Experience * Proven experience in Service-Desk Standardization and Best Practice * ServiceNow ITSM (preferred) or similar ITSM tools * SCCM (preferred) or comparable deployment platforms * Vendor/Procurement & Client Management * Client Patch Management and basic SecOps understanding * Windows 10/11 Client Support expertise Personal Attributes * Experienced in working within truly international teams * Strong soft skills and emotional intelligence * Calm under pressure; resilient in high-intensity situations * Proactive, pragmatic, and solutions-oriented * Outstanding communication skills * Flexible, adaptable, and driven * Ability to explain complex technical issues in clear, business-friendly terms Service Desk Manager Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

Duties and Responsibilities of Our Client’s 3rd Line IT Service Desk Engineer:. Are you an experienced IT professional looking for your next challenge? Our client is on the lookout for a talented 3rd Line IT Engineer to join their growing vibrant and collaborative Service Desk team. Incident Manag

We have a fantastic new job opportunity for a 2nd Line Technical Support Engineer / IT Service Desk Analyst to join a busy IT Help Desk supporting managed services clients across the UK. The 2nd Line Technical Support Engineer / IT Service Desk Analyst will act as an escalation point, manage service

We are looking for a skilled Service Desk Analyst to work as part of a team to support a range of systems within the Landmark Information Group. We actively promote involvement in the development and direction of our products and services, as well as finding more efficient ways to work.

This is an excellent opportunity for an experienced Service Desk professional who thrives in a fast-paced environment and enjoys solving technical problems while delivering outstanding customer service. We are seeking a customer-focused Service Desk Analyst to provide high-quality IT support to both

Have knowledge of reporting, Service Level agreements and KPI's. Can manage Security Systems Maintenance or service engineers. Security Service Manager (Operations Manager/ Contracts Manager).

Line IT Service Desk Engineers.

Lead and manage the Service Desk team, ensuring first-class customer service and achievement of SLA targets. This is a fantastic opportunity to lead a service desk team in a busy head office environment, delivering excellent IT support to internal users and the branch network. Plan and provide desks

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical

Service Desk Manager * North London based (Hybrid) * Permanent, Full-Time * Salary: Up to £60,000 (depending on experience) A growing IT services organisation is seeking a Service Desk Manager to lead a global support function, oversee day‑to‑day service delivery, and strengt

Our client is a well-established service provider and is looking for a Service Desk Coordiantor to join their busy team. Based: Edenbridge Benefits: 21 days holiday plus bank holidays (raising over a period up to 25), Annual Christmas and summer parties and more! ***Please note the successful cand

Our client is looking for a Service Desk Team Lead to help them deliver outstanding service to their customers. Assist with operational Service Desk cover during busy periods. Monitoring and reporting of service desk activity.

They are seeking to recruit a Service Desk Analyst to join their growing team. Record and prioritise all service requests into the Assyst service management tool, ensuring all. To provide assistance to all Head Office and Site based staff in a professional and customer-focused manner in line with cu

Experience with service desk platforms such as Zendesk, ServiceNow, or similar. We are seeking an experienced Service Desk Analyst – L2/L3 Application Support based in England, working remotely from home, to join our global Service Desk team. This role reports to the Service Desk Manager and colla

Company DescriptionService Desk 1st Line Support EngineerSalary £24,231 per annumThis role is office based during the week.

Senior IT Service Desk Analyst Full time, Permanent Location Onsite Glasgow with regular travel across other sites Closing date: 9 March Who we are: Were not just talking about making a difference, were making it happen.

Passionate about starting a career in IT? Keywords:IT Support, IT Technician, IT Support Technician, Support Engineer, Desktop Support, 1st Line Support, 2nd Line Support, First Line Support, Second Line Support, Trainee IT Technician, Trainee IT Support Technician, Graduate IT, No Experience Requir

For residents of Devon onlyTrainee IT Service Desk and IT Support Technician professionals play a vital role in supporting the smooth running of organisational technology.

Reporting directly to the Service Desk Manager, the Service Desk Analyst will assist in the day-to-day operational support of the firm’s Technology systems and hardware. The Service Desk are required to cover onsite support between 0800 and 1830 and there is a shift rota in place which the success

A leading healthcare provider in the UK seeks an IT Service Desk Engineer based in North Bristol with a hybrid work model. The engineer will deliver technical support to clients, log incidents using ServiceNow, and ensure exceptional customer service. Benefits include 25 days holiday, discounts, and

Significant experience managing an IT Service Desk team in a multi‑tier support environment. Experience managing third‑party or outsourced Service Desk partners. Oversee Service Desk involvement in deployments, upgrades, and relocations.

Assist the Service Desk Team Leader in managing their service desk in such a way as to deliver excellent customer service. Line IT Service Desk Engineers. Duties and Responsibilities of our client’s 2nd Line IT Service Desk Engineer:.

A dedicated law enforcement organization is seeking candidates passionate about community impact to join their team.The role involves handling calls, resolving incidents, and ensuring great customer experiences.Key qualifications include experience in Active Directory, Windows Servers, M365, and Int

A leading fashion retail brand in Greater London is seeking an experienced IT Service Desk Engineer to provide first and second line IT support across various retail operations.

The Senior Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. Build excellent working relationships within the Service Desk team(s), with other teams within the Managed Services Department, as well as within the wider organisat

Essential experience in ServiceNow ticketing systems, triaging and escalation of Service Desk processes. Candidates must have a previous track record of performing a Service Desk Analyst role, ideally with a proven knowledge and understanding of how these align with ITIL processes. Proven experience

A leading pet care company in the United Kingdom is looking for an IT Service Desk professional to provide quality support to colleagues. This role involves troubleshooting IT issues, managing service requests, and ensuring customer satisfaction.

Our customer service is critical to our users and the services we provide and having a flare for customer service is an important trait to be successful in the role. Provide excellent customer service and support to ensure timely and effective resolution of user issues. Ensuring timely call resoluti

We are seeking an experienced Senior Service Desk Analyst to provide advanced technical support, mentor junior team members, and help drive continual service improvement across the IT support function. This role serves as a key escalation point for complex incidents, ensures high‑quality customer

This role requires excellent communication skills and at least 2 years' experience in a Service Desk environment. A leading software company is seeking a Service Desk Engineer to provide technical support and manage incidents effectively. The successful candidate will work within a dynamic team to e

Albans, United Kingdom, is seeking an IT Service Desk Support to provide technical support for end-users. Ideal candidates will have a relevant degree or experience in a similar role, excellent customer service skills, and proficiency in managing tasks.

We are looking for a BT Service Desk Technician for our offices in London to serve as the first point of contact for end-users who require technical support and assistance. Represent the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorp

University Placement Year - Service Desk Analyst (Starting Summer 2026). As part of our placement intake for Summer 2026, you will gain superb experience of IT within a busy Service Desk environment. Continually improve the way the service desk works.

Service Desk Analyst vacancy in Gloucestershire (279DM). As a Service Desk Analyst, you’ll be on the front line of network defence and performance — ensuring system uptime, responding rapidly to incidents, and strengthening the backbone of the company’s digital operations. Are you a problem‑

A leading technology solutions provider in the UK is looking for a Service Desk Analyst to join their skilled team.

To log, monitor and resolve service desk calls within agreed service levels. ICT Business Support Analyst / Service Desk Analyst. To promote the Council's Equality and Diversity Policy to ensure service provision and employment practices are non-discriminatory.

Log calls using service desk tools and ITIL processes, working within these frameworks to deliver customer service levels >. We’re looking for a Service Desk Analyst to join our Not for Profit team. At Wanstor, our Service Desk Analysts are the heartbeat of our customer experience — the first vo

Experience in an IT support/helpdesk/service desk environment. Are you a tech‑savvy problem solver with a passion for IT support? Our client, a Managed Service Provider is looking for. Ensuring excellent customer service and technical support.

A leading global financial information services provider seeks a Product Owner & Developer for the Service Desk AI Assistant role in London. Ideal candidates will have a strong AI technology background, experience with IT Service Management tools, and a passion for improving user experiences.

A leading IT solutions provider in Greater London is seeking a Service Desk Analyst for their Hospitality Team. Candidates should have 1st line IT support experience, ITIL knowledge, and excel in providing proactive customer service.

A consulting firm specializing in communications and public affairs support is hiring an Account Support and Service Delivery professional for its Japan Desk. With a lean team structure, this position offers the opportunity to work closely on each project and develop into a core member of the Japan

A leading IT Services Company in Greater London is seeking a 2nd Line Service Desk Engineer to deliver technical support to multiple clients.