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A financial services provider is seeking a proactive Service Desk Analyst to join their IT team in London. The ideal candidate should have experience in a service desk role, good knowledge of Microsoft 365, and strong problem-solving skills. This role involves resolving technical issues, managing se

Experience in an IT service desk environment. A leading recruitment agency is seeking a Service Desk Analyst in Worthing, Sussex, for an initial 6-month temporary role. Excellent customer service skills.

Technical Support Engineer / Service Desk - (1st & 2nd Line).

We're seeking a skilled, customer-focused IT Service Desk Analyst to join a busy support team within a well-established financial services company. IT Service Desk or similar support role. You’ll be part of the Business Technology Services team, which provides technology and change support across

A leading SaaS company in Bristol seeks an IT Service Manager to oversee the global IT Service Desk. This position focuses on leading IT support teams, ensuring effective service delivery, and driving continuous improvement initiatives. Candidates should have experience in IT service management, a s

A leading insurance company in the United Kingdom seeks a Service Support Analyst for their IT department.

If you are interested in hearing more about this senior service desk analyst vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn. Senior Service Desk Analyst - 33,000/ 35,000 per annum - Hull. Principal IT are working with an IT consultancy

A renowned cultural institution in the UK is seeking a Service Delivery Manager to oversee the Information Systems Service Desk and ITSM platform. This role emphasizes service delivery excellence, requiring collaboration with various departments and a commitment to continuous improvement based on se

You will be fully backed by the wider IT service desk and technology team. Resolve incidents and service requests, troubleshooting a wide range of issues. Working knowledge of M365, Windows, Intune, Active Directory, remote support tools and ITSM systems such as ServiceNow.

An IT support company in Greater London is looking for a Service Desk Analyst to provide first-line IT support. Ideal candidates have a Computer Science degree and experience with service desk tools. Join a team dedicated to customer service and excellence.

A charity organization is seeking a Service Desk Analyst to serve as the first contact for users experiencing technology issues. The role involves triaging and troubleshooting requests, delivering quality customer service, and maintaining accurate records.

A recruitment agency is seeking an IT Service Desk Analyst in Epsom. This hybrid role requires strong technical support skills, excellent communication, and 5+ years service desk experience. The Analyst will log and resolve incidents, deliver customer-first support, and collaborate on projects to im

By supporting colleagues with timely, user-focused solutions, the Service Desk Analyst plays a key role in ensuring that IT services remain reliable, accessible, and aligned to organisational needs. We're looking for 3 Service Desk Analysts. As an IT Service Desk Analyst at Citizens Advice you will

A private equity-backed analytics firm in Greater London is seeking a proactive Service Desk Engineer to support global teams.

As a Service Desk Analyst, you’ll be part of a global IT team delivering exceptional first- and second-line support to users across multiple regions. You’ll act as a key point of contact for technical issues, ensuring a high standard of service through phone, email, remote support, and desk-side

A leading IT services provider in the United Kingdom is seeking a proactive 1st Line Apple Mac Engineer. In this role, you will be responsible for resolving incidents, supporting Apple Mac requests, and ensuring high-quality service for clients. Ideal candidates have a strong customer service backgr

A leading legal practice in Bristol is seeking a Service Desk Engineer to provide IT support across global locations.

Perform Quality checks on Incidents and Request tickets raised by the IT Service Desk Team, to ensure consistency of Service. Assist and support the IT Service Desk Manager with process Implementation and continual service improvement. Line Manage Service Desk Analysts, carrying out monthly 1to1's a

We are seeking an IT Service Desk Engineer to join a high performing IT team for a rapidly expanding managed service provider based in Gloucester. Working on an IT Service Desk as well as working on live infrastructure projects.

A leading recruitment firm seeks an experienced Desktop Support Engineer in Greater London. The role includes troubleshooting IT issues, setting up users, and managing IT services across the London offices.

Experience: A proven track record of delivering high quality IT Service Desk support, working on a Service Desk supporting a 1000+ user, multi‑site environment. As an IT Service Desk Analyst, you will be the first point of contact for all IT-related issues and requests, playing a vital role in kee

Our client is seeking a dedicated IT Service Desk professional to join their team. You will work alongside passionate professionals committed to innovation and excellence in service delivery.

Reporting to the Service Desk Team Leader, you will be responsible for providing technical product support to users of our products and services and for the provisioning of these services. Service Desk Engineers are also expected to be part of the on‑call rotation. Length of Service Entitlement ��

A technology services provider in London is seeking a Service Desk Analyst to support their Tech Operations Team with first line support and incident management. Candidates should have a solid service desk background with technical support experience in Windows 11 and Mac OS, along with a passion fo

A tech-enabled business service provider in Greater London is hiring a Service Desk Analyst to support their rapidly growing Tech Operations Team. Ideal candidates have previous experience in Service Desk roles and knowledge of Windows 11.

You will have experience working on an IT Service Desk, with excellent customer service skills, and you can adapt quickly in a fast-paced environment with conflicting priorities and always keep customer service at the forefront of everything they do. Working within a team of 8 Service Desk Analysts

A leading food service company is seeking a Service Desk Analyst to provide bilingual support (English and French) for internal users. The role involves troubleshooting incidents, ensuring high service quality, and working with tools like ServiceNow. The ideal candidate will have a background in IT

Seeking a Senior Service Desk professional with 3 to 5 years of experience to deliver expert support and management of IT service requests and incidents. Manage and resolve incidents and service requests logged through Service Desk platforms ensuring high customer satisfaction. Provide high-quality

A leading technology organisation in the UK is seeking an IT Service Desk Lead to ensure the effective operation of its Service Desk. The ideal candidate will have over 5 years of experience, a strong understanding of ITIL practices, and proven skills in service management. Responsibilities include

As a 2nd Line Service Desk Engineer, you’llbe responsible for handling escalated service requests and supporting theTechnicalTeam, ensuring client requests are handled quickly and efficiently. Working as part of a team of seven, you’ll swiftly handle incoming callsto the Service Desk, effectivel

A global leader in financial information services is seeking a Chatbot Technical Lead to spearhead the development of an AI-powered Service Desk Assistant in London.

An established organization in West Sussex is seeking a Service Desk Analyst to join their IT team. If you thrive in a busy service desk environment and care about user experience, this opportunity is worth exploring.

The role requires excellent customer service skills and experience in an IT service desk environment. A leading recruitment agency is seeking a Service Desk Analyst in Worthing, Sussex, for an initial 6-month temporary role. Responsibilities include providing technical support to users, logging requ

As a Service Desk Analyst your key responsibilities will be:. Hiring Manager & a Senior Service Desk Analyst. In the role of Service Desk Analyst, you’ll be part of the Tech Ops Team, supporting our London Office of 200 people and providing remote support to offices of another 400 users.

Assist the Service Desk Team Leader in managing their service desk in such a way as to deliver excellent customer service. Line IT Service Desk Engineers. Duties and Responsibilities of their 2nd Line IT Service Desk Engineer:.

A leading IT service provider in the United Kingdom seeks a Service Desk Analyst. The ideal candidate thrives in a busy environment, possesses exceptional customer service skills, and demonstrates strong troubleshooting capabilities. Strong ITIL knowledge and experience with service management tools

A national health organization in the UK is seeking an experienced IT Support Technician to provide user support services across various platforms.

As a Service Desk Analyst II at Fanatics Betting & Gaming (FBG), you are here to join our world-class support team. Help ensure that processes used by the service desk team are well-documented and communicated. Help onboard new service desk analysts and personnel.

As Head of Service Desk, you will lead the entire support function, ensuring high-quality service delivery across 1st, 2nd, and 3rd lines. Engage with executive and client stakeholders, representing the service desk and maintaining client confidence. Head of Service Desk – Microsoft Partner (Up to

Familiarity with IT Service Management (ITSM) tools, mainly Jira Service Desk and have an understanding on how Service Desks operate. The Service Desk AI Product Owner will manage, develop and improve the Service Desk AI Assistant. Service Desk AI & Automation - Product Owner, Associate Director (Lo

A regional building society in Saffron Walden seeks a Service Desk Analyst to provide first-line IT support. The role requires strong customer service skills, a proactive attitude, and a full UK driving licence for commuting.

Our Service Desk Analysts are part of a skilled team that work closely with our customers to ensure their ICT Infrastructure operates at the optimum capacity and with minimum disruption to service. We've got former Service Desk colleagues in our Professional Services, ISP, Cloud & Endpoint and even

An established IT services provider in Sheffield is seeking a Service Desk Engineer to join their team. The role involves troubleshooting Windows and Microsoft 365 issues, responding to user support requests, and managing service tickets.

A staffing agency in the UK is seeking a Support Analyst to provide first point of contact Service Desk support. The role involves resolving support tickets while maintaining high customer satisfaction and adherence to service level agreements.

Support / Level 2 Service Desk Analyst / On-site. Work closely with the IT Service Desk Team Lead and collaborate with a supportive team. Proven ticket handling experience in a busy service desk environment.

Do you thrive in a busy environment where no two days are the same? If so, our client would love to welcome you to their IT Service Desk team. A culture focused on collaboration, continuous learning, and great customer service. Log, prioritise and resolve incidents and service requests.