Dual Donation Advocate
hace 4 días
Altoona
Job Description Organization Overview: Our organization is dedicated to transforming lives and inspiring all to donate life. We are a family of professionals working together to increase awareness around the need for organ and tissue donors alongside nurturing and guiding our families throughout the gift of life. We facilitate the recovery of organs, tissues, and corneas in Iowa. We honor donors and support donor families at the time of donation and on a continuing basis. We believe in going above and beyond to support donor families during and after the donation process. Our core values are what guide us, allow us to excel at serving our community, and keep our culture at Iowa Donor Network alive: Serve with Heart: We meet our donor families where they are. We are dedicated to providing compassionate service to all. Drive and Embrace the Future: We are proactive in our pursuit of excellence and work together to continuously evolve with adaptability Be Clear, Bold, and Respectful: We are genuine and courageous in our communication. If we see an opportunity for improvement, we shy something to make it better. Always Own It: we are resilient and passionately pursue our mission. We are personally accountable for taking initiative and delivering on commitments. Have you been searching for an opportunity to be part of something bigger than yourself, make a tremendous contribution to your community, and pursue a mission to save lives daily? If so, Iowa Donor Network could be just the organization you have been looking for. We offer a competitive compensation package including: • Competitive Salary, • Liberal Paid Time Off, • Paid Parental Leave, • Health, Vision, Dental, and Pet Insurance, • 401K Match, • Student Loan & College Savings Match, • Tuition Reimbursement for Continuing Education, • On-site, Hybrid, and Remote work opportunities based on role requirements Job Title: Dual Donation Advocate Location: Home Hybrid Altoona, Iowa Exemption Status: Salary, exempt Schedule: 6 scheduled 12-hour Donation Advocate shifts and 6 on-call 24-hour Onsite Donation Advocate shifts per month, plus weekends and holidays. Shift: Day, night, and swing shifts Compensation: $63,300 - $79,100 annually *Iowa Donor Network determines final compensation based on education, experience, and skills relevant to the position. Job Title: Dual Donation Advocate Work System: Inspire the Gift Department/Group: Donation Conversation Reports To: Manager of Donation Conversation Location: Altoona/North Liberty/Hybrid Position Type: Full-Time Exemption Status: Exempt OSHA Category: II IDN Culture Statement: Our organization is dedicated to transforming lives and inspiring all to donate life. We are a family of professionals working together to increase awareness around the need for organ and tissue donors alongside nurturing and guiding our families throughout the gift of life. We facilitate the recovery of organs, tissues, and corneas in Iowa. We honor donors and support donor families at the time of donation and on a continuing basis. Position Summary: This position will provide potential donor families with the opportunity to donate organs, tissues, and/or eyes, and complete associated authorizations and medical and social history interview. Donation conversations can vary between in person/onsite or remotely depending on family and donation needs. Daily activities include advocating for and educating potential donor families while collaborating with teams to facilitate the donation conversation. Our team's performance is measured by the outcome of the conversation, which includes advocating for the potential donor's voice, and potential recipients. Essential Functions and Performance Responsibilities: • Respond in person to hospitals and meet with partners to determine relevant information, family dynamics, and advocate for donation opportunity., • Ensure family is both being supported and being provided education on donation and donation process while advocating for organ, eye, and tissue donation, • Ensure accurate completion of required paperwork, including medical questionnaire and authorization or disclosure form., • Ensure effective and respectful communication and collaboration with hospital staff and other IDN team members., • Respond to incoming calls, have a private workspace, and have strong communication skills, • Schedule is 6 onsite donation advocate shifts and 6 donation advocate shifts with the requirement to flex as schedules require. For months where there is an increase in open shifts on the ODA schedule, this role will support ODA shifts. The same guidance applies to the DA schedule. For months there is a need for the DA schedule, this role will carry out more DA shifts. For months when staffing and the schedule are evenly distributed, this role will carry 6 DA shifts at the front of the month and 6 ODA shifts towards the second half of the month. ODA shifts are 24 hours (0600-0600) and DA shifts are 12 hours (hours may vary). Schedule will be completed in advance and for 12- week blocks at a time.Position Qualifications and Education Requirements:, • 4-year degree with course work in psychology, counseling, social work, or other health degree, • 2+ years of experience in relevant field. Hospital, ICU, hospice settings preferred., • Experience in fields that had direct focus on conversations involving death and dying, trauma, loss, and other end of life fields.Skills and Abilities:, • Strong critical thinking skills and ability to adapt to fast moving environment, • Ability to maintain composure in challenging circumstances while navigating emotions, • and other higher needs from family or hospital partners, • Experience in or familiarity with trauma informed care and other skills to best, • communicate with families during times of high stress, • Professional communication and organizational skills, strong attention to detail, ability to collaborate with multiple team members both internal and external, • Excellent verbal and written communication skills, • Excellent interpersonal and customer service skills, • Ability to function is high-paced and at times stressful environment, • Proficient with Microsoft Office Suite or related software. · Ability to provide excellent customer service to a diverse audiencePhysical Requirements:, • Maintain a current valid driver’s license and be insurable through IDN’s insurance., • Respond to call/page within 10 minutes and arrive to office/hospital within one hour of call as appropriate., • Travel to the office and donor hospitals through the State of Iowa at any given hour of the day or night. This travel may occur under various weather conditions., • Prolonged periods of sitting at a desk and working on a computer., • Must be able to lift 20 pounds., • Must respond timely to IDN communication outside of scheduled shifts., • Duties of the position require travel or onsite response to execute essential job functions required in the facilitation of the donation process., • Requires the use of an IDN issued phone and physical ethernet cable connection from the wall of the home to the workstation., • Must receive required vaccines based on outlined schedules to protect our employees, healthcare personnel, donors, recipients, and families we may come into contact. (e.g., Influenza obtained annually by December 1st.Organizational Responsibilities:, • It is required that IDN employees demonstrate commitment to the mission and vision, maintain effective communication, exhibit teamwork, respect diversity, follow policies and procedures, maintain confidentiality of all donor, recipient and organizational information, demonstrate accuracy and thoroughness while meeting productivity standards, observe safety and security procedures, be consistently punctual and dependable, actively participate in performance improvement activities and continually demonstrate behavioral expectations and core values., • Employee’s obligation to maintain the confidentiality of information shall survive the termination of employee’s employment with IDN., • All requirements are subject to modifications to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to be performed in this position. I will be required to follow any other job-related instructions and to perform any other job-related duties requested by my supervisor. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, I know that I must possess the abilities or aptitudes to perform each duty proficiently. I realize neither the job description nor this document creates an employment contract, implied or otherwise, other than an “at will” employment relationship.