Director, Digital & Workflow Innovation NPS
il y a 2 jours
Secaucus
Description The Director Digital & Workflow Innovation is responsible for business ownership governance and execution enablement of all national technology platformsboth hardware and softwarethat support employee and patient experiences across Quest Diagnostics. This role serves as the primary business owner to IT and Digital Product Owners ensuring technology investments are clearly prioritized properly scoped fully resourced rigorously tested and successfully delivered. The Director ensures that hardware and software solutions are fit-for-purpose scalable secure and aligned to frontline workflows while maintaining tight oversight of IT capacity and utilization to support all funded initiatives. Responsibilities National Technology Platform Strategy • Ensure technology platforms align with national experience standards operational workflows compliance requirements and growth initiatives., • Portfolio prioritization and sequencing, • Scope definition and dependency management, • Trade-off decisions across cost speed and capability, • So-lead business-side requirements definition with National Patient Service teams for both hardware and software initiatives including:, • Functional and non-functional requirements, • User stories and experience flows, • Hardware specifications and environmental needs, • Integration and interoperability requirements, • Ensure requirements reflect frontline realities patient experience expectations and operational constraints., • Own business readiness for all technology deployments including:, • User Acceptance Testing (UAT), • Hardware pilots and field validation, • End-to-end workflow testing, • Ensure technology is validated across employee and patient journeys prior to national rollout., • Establish governance structures with IT and Regional Patient Services to monitor delivery milestones risks dependencies and outcomes., • Ensure funded initiatives are delivered on time within scope and within approved budgets., • Provide executive-level reporting on delivery performance risks and decision points., • Partner with IT to ensure IT capacity and skills are properly aligned to approved funded initiatives., • Support demand planning and capacity forecasting across product engineering infrastructure QA and deployment teams., • Monitor utilization and throughput to identify bottlenecks and resource gaps., • Support business case development with National Regional and Corporate teams for technology investments including hardware refresh cycles and software enhancements., • Track delivery and utilization against approved funding., • Support National Regional and Corporate teams to ensure technology investments deliver measurable improvements in experience productivity and operational efficiency., • Support National Regional and Corporate teams to ensure technology changes are supported by demos visuals and workflows to drive training and deployment & communication plans, • Identify opportunities to standardize modernize and simplify hardware and software platforms., • Reduce manual work and operational friction through technology optimization., • Stay current on emerging technologies relevant to patient access frontline operations and experience enablement., • Promote platform reuse and rationalization to reduce complexity and cost. Qualifications Required Work Experience: • At least 10-years of leadership experience in information and digital product management, • 5 years project management experience, • Hands-on experience with Agile framework, • Location is flexible, • May require extended periods of focus, • May require extended periods of sitting or standing, • Ability to manage stress, • Strong knowledge of Microsoft Excel and Powerpoint, • Strong technical expertise, • Strong sense of collaboration, • Able to act as a Subject Matter Expert, • Strong interpersonal skills, • Strong communication skills, • Bachelors Degree (Required), • Travel Required Required Experience: Director Key Skills Business,Clerical,Abinitio,Arabic Speaking,General Management,Crystal Report Employment Type : Full-Time Department / Functional Area: Operations Experience: years Vacancy: 1