Help Desk Technician
1 day ago
Minneapolis
Job Description Help Desk Technician $22 - $24 per hour First Shift – Rotating Schedule 7:30 am – 4:00 pm and 8:30 am – 5:00 pm Monday – Friday, Streamworks is looking for people who want to be a part of a winning team and who are looking for a meaningful career, not just a job. We at Streamworks embrace diversity and we are committed to an environment that is open, honest, safe, and rewarding. At Streamworks -We will give you the opportunity to learn and grow within the company and Streamworks offers a competitive salary with an attractive benefit package including: • Use of our on-site fitness center, • Health, Dental, • Vision, • Life insurance, • LTD & STD, • 401K with a company match, • PTO (paid time off) & Holiday pay Streamworks is a direct mail company with an in-house digital agency. From small businesses to Fortune 100 companies, we offer secure direct mail production, database, printing, and order fulfillment services—all under one roof. The Help Desk Technician provides technical support for employees in a fast-paced environment supporting both office staff and production by diagnosing and resolving hardware, software, operating system, and network connectivity issues used in printing, mailing, bindery, and inkjet operations. This role supports a hybrid IT environment consisting of on-premises infrastructure integrated with Microsoft 365 cloud services. This is an on-site position with participation in an on-call rotation schedule. Work hours follow a weekly rotating schedule of 7:30 AM – 4:00 PM and 8:30 AM – 5:00 PM to provide IT coverage for morning and afternoon production operations. Essential Duties and Responsibilities • Provide technical support to end users via phone, email, remote support tools, and ticketing systems., • Troubleshoot and resolve software, operating system, and application issues, including installation, configuration, compatibility, and performance problems., • Perform new hire onboarding, including account creation, workstation setup, and access provisioning., • Perform employee offboarding, including disabling accounts and revoking system access., • Perform workstation setup, deployment, imaging, and configuration., • Manage users, licensing, and services in the Microsoft 365 Admin Center., • Diagnose and resolve hardware issues on desktops, laptops, and peripheral devices., • Support Windows (XP through Windows 11) and macOS., • Provide support for Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint., • Assist with Windows Server-based services, authentication, and access to network resources., • Troubleshoot network connectivity issues including DNS, DHCP, VPN, and wired/wireless networking., • Provide technical support for production computing systems used in printing, mailing, bindery, and inkjet operations., • Support network printers, print servers, barcode scanners, and production peripherals., • Document incidents and resolutions within the IT ticketing system., • Escalate complex infrastructure issues to the Systems Administrator or IT Operations Lead., • Ensure all support activities comply with company Information Security policies and procedures., • Manage SFTP user provisioning and access permissions for secure file transfers., • Support shared folders, network drives, and access permissions., • Other duties as assigned. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Education and Experience Requirements • Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent work experience., • 1–3 years of experience in Help Desk or IT support roles., • Experience troubleshooting Windows operating systems (XP through Windows 11 and macOS, • Familiarity with Active Directory, Microsoft 365 Admin Center, and Microsoft Entra ID., • Understanding of hybrid IT environments combining on-premises systems and cloud services., • Understanding of virtualized environments such as Microsoft Hyper-V., • Basic networking knowledge including TCP/IP, DNS, DHCP, and VPN connectivity., • Familiarity with SFTP connectivity and user provisioning., • Ability to work independently and troubleshoot complex technical issues., • Strong customer service, communication, and problem-solving skills., • Ability to work effectively in a fast-paced office and production environment. Preferred Qualifications • Experience using PowerShell for automation and administrative tasks., • Familiarity with Multi-Factor Authentication (MFA) and troubleshooting authentication issues., • Understanding of Conditional Access policies within Microsoft Entra ID., • Experience supporting and managing Windows Print Servers and print environments., • Familiarity with vulnerability scanning tools such as Nessus or similar platforms., • Exposure to SIEM platforms and basic security event monitoring., • Experience supporting endpoint protection and antivirus solutions., • Awareness of phishing threats, social engineering attacks, and email security practices., • Familiarity with network monitoring tools used to monitor network health and performance., • Basic understanding of firewall technologies and network security controls., • Experience supporting production printing or mailing environments. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; sit; walk; use hands to finger, handle or feel; and reach with hands and arms. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts and electrical wiring. The noise level in the work environment is usually moderate but can be high when near specific production equipment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Language Skills • Ability to communicate verbally in English, • Ability to read and comprehend written and verbal instructions in English, • Excellent communication skills – written, verbal, and listening Streamworks is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, creed, age, sex, national origin, ancestry, marital status, familial status, pregnancy, disability, military service, protected veterans’ status, sexual orientation, gender identity, genetic information, or any other status protected under federal, state or local laws. We invite you to apply in person or on our company website. If you have a disability and require assistance in the application process, please contact the Human Resource department for additional information. Streamworks 3640 Pheasant Ridge Drive Blaine, MN 55449 All offers of employment are contingent upon the successful completion of a background check, credit check, and a drug test in accordance with Minnesota law. In this role you will be trusted with confidential information as well as protected health information Our company uses E-Verify to confirm the employment and eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit .