Food Pharmacy Coordinator
hace 1 día
San Mateo
Job Description OUR IMPACT For over 50 years, Samaritan House has been leading the fight against poverty in San Mateo County. We’re the only organization that delivers the full breadth of essential services and personalized support to the working poor. By ensuring our clients are fed, clothed, healthy, and housed, we help them create their own stability and remain an active, successful part of our community. After all, an enduring community is only possible when every person has the resources they need to live. OUR CULTURE We’re passionate about providing our employees with a supportive work environment and experiences that help them grow. We offer excellent opportunities for individuals with proven strong, creative, results-driven leadership skills and stellar work ethics. We welcome candidates who love working with people of diverse backgrounds and want to make a difference by fostering community care for our neighbors in need. YOUR IMPACT Under the supervision of the Clinic Managers, the Food Pharmacy Coordinator provides administrative, logistical, and programmatic support to the Diabetes Educator and Nutrition Program Lead in the coordination and delivery of Food Pharmacy services at the San Mateo and Redwood City Free Clinics. This position assists with the day-to-day activities of the Food Pharmacy, including food ordering and receiving, inventory organization, food storage, distribution preparation, volunteer coordination support, and client/patient engagement. The Coordinator helps maintain an organized, welcoming, and functional food pharmacy environment while supporting the implementation of nutrition-focused initiatives that complement the organization's food distribution efforts. Working collaboratively with the Diabetes Educator, Nutrition Program Lead, clinic staff, volunteers, and other Samaritan House departments, the Coordinator helps ensure that food pharmacy activities align with program goals and meet the needs of clients/patients, particularly those managing diabetes and other nutrition-related health concerns. This position requires strong organizational skills, attention to detail, a service-oriented approach, and the ability to work collaboratively in a fast-paced clinic environment. This position is grant-funded. JOB QUALIFICATIONS Please note our preferred and in some cases required qualifications for this position: EDUCATION: · Bachelor of Science or Associate degree in Food and Nutrition. · Nutrition-related certification. EXPERIENCE: Minimum of 1 year of experience in the following areas preferred: · Knowledge of nutrition requirements and dietary considerations for patients with diabetes. · Experience supporting or coordinating community-based programs. · Experience working with volunteers or supporting volunteer coordination. · Knowledge of food safety, food storage, handling, and distribution practices. · Experience working with low-income, culturally diverse, and underserved populations. KNOWLEDGE, SKILLS, AND ABILITIES: • Bilingual and bicultural English/Spanish proficiency is highly desired., • Superior and professional written and verbal communication skills., • Strong emotional intelligence and interpersonal skills., • Knowledge of social and economic challenges affecting low-income, culturally diverse, and underserved populations., • Demonstrated knowledge of Samaritan House's target service population., • Strong organizational, analytical, and problem-solving skills., • High level of ethics, integrity, compassion, and transparency in all interactions., • Ability to maintain appropriate professional boundaries with all agency constituents., • Demonstrated ability to exercise sound judgment with tact and diplomacy in both routine and stressful situations., • Ability to establish and maintain effective working relationships with Samaritan House clients, patients, staff, volunteers, and community partners., • Ability to work independently while also collaborating effectively within a team., • Strong customer service skills and a solutions-oriented approach to problem-solving., • Creative thinker with initiative, positivity, and enthusiasm., • Ability to follow agency policies, procedures, and best practices, including applicable food safety and handling requirements., • Strong time management and multitasking skills, with accuracy and attention to detail., • Computer proficiency, including Microsoft Office Suite. Experience with PrimeSuite or other electronic health record systems is preferred., • Ability to quickly learn computer programs, applications, and databases., • Familiarity with telecommunication applications such as Zoom, Teams, Skype, and other assigned platforms., • Demonstrated data entry, file maintenance, and recordkeeping skills., • Ability to assist with collecting program information, maintaining records, and preparing reports as requested., • Positive and resilient attitude, with the ability to maintain professionalism under pressure and contribute to a collegial working environment., • Ability to meet deadlines and complete assigned responsibilities in a timely manner., • Occasional flexibility in schedule may be required, including evenings, holidays, and/or weekends., • Ability to independently travel between agency locations as needed for training, program activities, and other agency business. PHYSICAL REQUIREMENTS AND BACKGROUND CHECK Candidates must have the physical, visual, and auditory ability to perform the essential functions of the job and to respond to emergencies with or without reasonable accommodation. Reference checks and background checks will be performed prior to and at commencement of employment. Candidate must be able to work in a clinic environment with occasional-to-regular interruptions. Activities may include but are not limited to: repetitive hand/arm motion (computer work), extended periods of standing and/or sitting at a computer workstation, regular travel, occasional bending, pulling, pushing, reaching, lifting, and carrying up to 20 pounds. This position will require the usage of a mobile device or other assigned equipment, which will be provided. Position is on site with occasional travel to partner agencies as assigned. Traditional business schedule while program is developed. When program is launched schedule will require flexibility to meet with clients, which includes some evenings as needed. ESSENTIAL FUNCTIONS OF THE JOB Food Pharmacy Program Support 1. Assist the Diabetes Educator and Nutrition Program Lead with the coordination and implementation of Food Pharmacy activities at the San Mateo and Redwood City Free Clinics., 2. Provide on-site support during scheduled food deliveries, preparation, and distribution hours at both clinic locations., 3. Assist with preparing weekly food orders, including produce, dry goods, and supplemental items, based on guidance and direction from the Diabetes Educator and Nutrition Program Lead., 4. Support the coordination of food purchases outside of Second Harvest, including assisting with order preparation, communication, and delivery arrangements., 5. Assist with receiving, loading, unloading, organizing, and storing food deliveries., 6. Maintain clean, organized, and functional food pharmacy spaces, including appropriate food storage and inventory organization., 7. Assist with monitoring inventory levels, documenting incoming and distributed food items, and communicating supply needs or shortages to the Diabetes Educator and Nutrition Program Lead., 8. Help prepare food pharmacy distributions to ensure items are organized, accessible, and ready for scheduled service hours. Volunteer & Client/Patient Support 1. Assist with volunteer coordination by communicating schedules, preparing assignments, and helping support adequate volunteer coverage for food pharmacy activities., 2. Provide guidance and direction to volunteers regarding assigned food pharmacy tasks, food handling practices, and distribution procedures, as appropriate., 3. Provide welcoming, respectful, and professional customer service to clients/patients participating in the Food Pharmacy Program., 4. Assist clients/patients with food distribution and provide general information about available food items and program activities., 5. Gather client/patient feedback regarding food preferences, accessibility, and program needs, and communicate relevant information to the Diabetes Educator and Nutrition Program Lead., 6. Support the distribution of culturally appropriate and diabetes-friendly food options in alignment with program guidance. Nutrition & Program Initiatives 1. Assist the Diabetes Educator and Nutrition Program Lead with preparing and coordinating nutrition-focused activities, including food demonstrations, cooking classes, nutrition education sessions, and other program initiatives., 2. Assist with preparing materials, supplies, food items, and logistics for nutrition education activities and community events., 3. Support initiatives such as plant seedling giveaways and other activities that encourage healthy eating and improved nutrition practices., 4. Work collaboratively with clinic staff to support consistent nutrition and lifestyle messaging provided to clients/patients., 5. Assist with identifying and communicating opportunities to improve client/patient participation, food accessibility, and the overall Food Pharmacy experience. Interdepartmental & Community Collaboration 1. Coordinate with Samaritan House Food Services, including the Pantry, and Second Harvest to support food ordering, delivery, and distribution activities., 2. Communicate with appropriate agency departments regarding food availability, delivery schedules, supply needs, and other program-related logistics., 3. Assist the Diabetes Educator and Nutrition Program Lead with communication and coordination involving community partners and organizations supporting Food Pharmacy initiatives., 4. Serve as a communication link between clinic staff and Food Pharmacy activities, sharing relevant operational updates and identifying issues that may require additional support or direction. Administrative & Program Support 1. Assist with maintaining accurate food inventory records, distribution logs, volunteer records, and other program documentation., 2. Support the collection and organization of program data and metrics as requested by the Diabetes Educator and Nutrition Program Lead., 3. Assist with preparing program updates, reports, and other documentation as assigned., 4. Communicate food supply concerns, equipment needs, operational challenges, and other program-related issues to the appropriate supervisor or program lead., 5. Follow established food safety, storage, sanitation, and handling procedures, as well as applicable agency policies and requirements. Organizational Responsibilities 1. Perform all work within professional boundaries and demonstrate excellent ethics, integrity, and good faith in all interactions., 2. Demonstrate and uphold Samaritan House values in all dealings with agency constituents, including clients, patients, staff, volunteers, and leadership., 3. Represent the organization in a professional and courteous manner at all times., 4. Assist in maintaining a safe work environment. Report and complete necessary incident reports within 24 hours, and discuss incidents with the appropriate supervisor., 5. Attend community and agency events, trainings, and meetings as needed., 6. Perform other duties and responsibilities as assigned. \nCompany Description For over 50 years, Samaritan House has been leading the fight against poverty in San Mateo County. We’re the only organization that delivers the full breadth of essential services and personalized support to the working poor. By ensuring our clients are fed, clothed, healthy, and housed, we help them create their own stability and remain an active, successful part of our community. After all, an enduring community is only possible when every person has the resources they need to live. For over 50 years, Samaritan House has been leading the fight against poverty in San Mateo County. We’re the only organization that delivers the full breadth of essential services and personalized support to the working poor. By ensuring our clients are fed, clothed, healthy, and housed, we help them create their own stability and remain an active, successful part of our community. After all, an enduring community is only possible when every person has the resources they need to live.