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Job Description Whether you're a recent grad or a seasoned professional, you can experience meaningful career growth at Rosendin. Enjoy a true sense of ownership as you work with a proven industry leader on some of the most exciting and high-profile projects in the nation. We offer a wide range of job opportunities, competitive compensation, full benefits, an Employee Stock Ownership Plan and more. Why Rosendin?Committed. Innovative. Engaged. If you're looking to take your career to the next level and work with some of the best and brightest in the industry, we want to hear from you. Since our founding over 100+ years ago, Rosendin has been driven to positively impact the communities where we live and work. We are an organization built on integrity and we have a culture that empowers people, embraces diversity, and inspires everyone to do their best. As one of the largest EMPLOYEE-OWNED electrical contractors in the United States, you will have the unique benefit of being a shareholder at a company that is experiencing tremendous growth and success. When our people succeed and fuel our success, we reward them. We'd love to have you as a shareholder! YOUR NEXT OPPORTUNITY: The IT Support Specialist II is responsible for IT support for the Regional Office and may be asked to support surrounding Regional Offices. This includes, but is not limited to, job sites in several locations. WHAT YOU'LL DO: * Provide end‐user support and problem resolution including but not limited to the following: AD accounts, cell phones, tablets, desktop computers, laptop/notebook computers, printers and other peripheral hardware, and software applications. * Utilize our trouble‐ticketing system to document your work and facilitate communication with our clients. * Must adapt to the demands of Rosendin users including field personnel, office employees, and all levels of management to the senior level. * Cover the HelpDesk phone queue when needed. * Responsible for implementation, configuration, coordination, control, maintenance, troubleshooting, security, usage monitoring and the development of specialized systems and operational procedures. * Responsible for providing project management for new job site setups, to include assessing job site IT support requirements, circuit ordering and implementation, equipment ordering and delivery and continued support throughout the life of the job site. * Responsible for tier 1 local network and server support of assigned offices and job sites. * The duties and responsibilities are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing and other duties may be assigned based on the position's role within the business unit. * Act as an escalation point for junior technical IT staff. * Escalate higher level issues/tickets to IT Support Specialist 3 and/or Lead. * The duties and responsibilities are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing and other duties may be assigned based on the position's role within the business unit. WHAT YOU'LL NEED TO BE SUCCESSFUL: * Must possess excellent written and verbal communication skills. * Excellent customer skills, including maintaining focus on the customer issues in a fast-paced environment with the ability to empathize with and prioritize customer needs. * Ability to perform in a dynamic and fast‐paced and team environment * Must maintain technical competencies by staying current in new technologies. * Must be proficient at troubleshooting issues over the phone, with remote assistance tools, and in person. * Must be highly proficient in Microsoft Windows and the Microsoft 365 Suite. * Must be a team player with strong communication & customer service skills with the ability to stay on task when working independently. * Must be able to organize and manage multiple tasks in a fast‐paced environment. * Must possess working knowledge and practical experience of the following technologies: Networking, Active Directory, Microsoft 365, Mobile Device Management, Cloud Storage, Local Server, Remote Software, Cyber Security, Conference Room AV, Cisco VOIP, and Video Conferencing software. * Previous experience using an enterprise ticketing system is required. * Demonstrated ability to use discretion and sensitivity when handling confidential information. * Must be a self‐starter, proactive and be able to interface with end users and prioritize issues and manage user expectations. * Proficient at documenting processes and procedures. * Expected to prioritize and manage multiple tasks, changing priorities as necessary with a positive attitude. * Proven ability to interact effectively and professionally with all levels of employees, both management and staff alike, vendors, clients, and others. * Experience configuring iOS devices is required. * Experience with Cisco network equipment is a plus. * Demonstrated success taking direction and working independently. * Demonstrated ability to establish and maintain an effective follow‐up system to ensure timely and accurate handling of information requests * Engineering and Construction Related Industry Knowledge desired * System Administration and support experience would be desired * Ability to be self‐motivated, proactive, and an effective team player. WHAT YOU BRING TO US: * Associate degree in Information Technology, Computer/Information Science, or equivalent years of experience. * 3+ years of practical IT experience required * Can be a combination of education, training, and relevant experience. TRAVEL: * Up to 25% of your time (mostly regional job sites) WORKING CONDITIONS: * General work environment - sitting for long periods, standing, walking, typing, carrying, pushing, bending. Work is conducted primarily indoors with varying environmental conditions such as fluorescent lighting and air conditioning * Noise level is usually low to medium; it can be loud on the jobsite. * We fully comply with the ADA and applicable state law, including considering reasonable accommodation measures that may enable qualified disabled applicants and employees to perform essential functions. * Occasional lifting of up to 30 lbs. Rosendin is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. Employment decisions are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, pregnancy, age (over 40), or any other categories protected by applicable federal, state, or local law. YOU Matter - Our Benefits * ESOP - Employee Stock Ownership * 401 K * Annual bonus program based upon performance, profitability, and achievement * 17 PTO days per year plus 10 paid holidays * Medical, Dental, Vision Insurance * Term Life, AD&D Insurance, and Voluntary Life Insurance * Disability Income Protection Insurance * Pre-tax Flexible Spending Plans (Health and Dependent Care) * Charitable Giving Match with our Rosendin Foundation Our success is rooted in our people. We all come together around long-term vision and a sense of shared ownership. As a group, we do whatever it takes to ensure the success of our business and your career. Rosendin Electric is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. Employment decisions are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Job DescriptionCompany Description MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers. Job Description * Interface with approximately 30 – 40 assigned dealerships to proactively consult and provide support * Build strong relationships with dealer operators, dealer managers, regional offices and zone teams * Dealership contacts utilizing various communication devices and technologies (phone, text, email, screen share, FaceTime and IM) * Thoroughly prepare for each remote standardized dealer contact by identifying dealer priorities/needs, reviewing relevant reports, and preparing an agenda that addresses GM’s and the dealer’s sales, retention and revenue priorities. * Consult with dealership to increase the fixed operations overall customer retention and profitability and identify follow-up or action items for next contact * Achieve sales objectives for district by consulting with dealerships on how to grow their fixed operations and maximize the Part and Service Excellence (PASE) program * Focus one’s efforts on evaluating the parts department inventory management processes to eliminate waste, increase parts loyalty and profitability and improve efficiencies * Coordinate resolution to warranty and customer related issues by working with the Warranty Support Center, Regional Warranty team and Customer Assistance following GM policies & procedures * Focus one’s efforts on evaluating the dealership’s service customer experience based on customer data and observations and assist in continuous improvements / problem resolution to build customer loyalty, including CSI performance, service lead close rates, etc. * Work with dealership and digital district manager (if applicable) to analyze marketing and merchandising plan, including dealership’s digital presence, against GM brand direction, current market trends and dealership’s customer needs to identify business opportunities * Set priorities to execute assigned responsibilities independently, and willingly takes on any task to grow fixed operations by acting as the dealerships trusted advisor * Stay abreast of changes in General Motors and industry to adapt quickly. * Evaluate processes, systems and tools to make alterations * Integrate and communicate with all representatives that call on the dealership on behalf of GM to offer outstanding and cohesive support. For example: Work with your sales counterpart to create a dealer business plan and monitor progress to plan throughout the year * Efficiently and effectively deal with customer needs and issues as they arise. Determine key issues and resolutions * Maintain a working knowledge of the competitive service environment within assigned markets * Effectively manage time and projects and measure/prioritize work with limited supervision * Use knowledge of marketing fundamentals (Product, Price, Place, Promotion) to develop and execute retail marketing plans * Implement strategies - with MSXI Filed Team to grow the business, increase efficiency customer satisfaction, and customer service retention. * Meet defined metric goals * Share best practices, ideas, success stories and analysis techniques * Complete other special assignments if necessary * Previous automotive dealership experience, or equivalent experience. * Knowledge of automotive parts and service systems. * Basic knowledge of the dealer operating report and fixed analysis tools. * Understanding of metrics and reports. * Basic knowledge of dealership profit department structure and interconnectivity. * Establishes rapport with others by initiating and leading conversations to make other’s feel comfortable. * Considers the impact of customers in the decision making process. * Excellent communication skills: * Must be a good listener as well as a good communicator both in person and over the phone. * Must have appropriate writing skills when communicating messages and reports. * Must be computer literate and have experience with Microsoft Office products. * Is creative in problem resolution and demonstrates the ability to think “out of the box” * Makes it a priority to solve the customer issues. * Ability to overcome objections and obstacles during day to day activities. * Can develop presentations and deliver those presentations to Executive Management. * Ability to effectively facilitate meetings. * Ability to train groups or individuals as required. * Demonstrates a friendly and positive attitude with customers and co-workers. * Must be able to multi-task in a busy environment. Able to work independently and with other team members. Qualifications * Bachelor’s Degree preferred. * Retail sales experience preferred and/or management. * Clear communication skills. * Strong customer service skills. * Strong problem-solving skills. * Proficient with building and designing material reports and charts to track performance. * Proficient at Microsoft Office (Word, Excel, PowerPoint). Additional Information MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.