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Job Description Key Responsibilities • Answer and direct incoming IT support calls and emails., • Create and manage service cases in the ticketing system., • Provide basic troubleshooting for common IT issues (e.g., password resets, connectivity problems)., • Escalate more complex technical issues to the appropriate IT teams., • Assist with minimal hands-on IT tasks, such as setting up workstations or peripherals., • Perform clerical and administrative duties, including data entry, maintaining IT inventory records, and organizing documents., • Schedule IT-related appointments and coordinate meetings., • Assist with procurement and tracking of IT supplies and equipment., • Strong customer service and communication skills., • Basic understanding of IT systems, hardware, and software., • Experience with ticketing systems and service desk operations is a plus., • Proficiency in Microsoft Office Suite (Word, Excel, Outlook)., • Ability to multitask, prioritize requests efficiently, and stay organized., • Problem-solving mindset with attention to detail.

Familiarity supporting (not engineering) TCP/IP, cables, IP phones, workstation connectivity, printer connectivity, POS devices and Active Directory administration. Adhere to internal IT Policy and Procedures as it relates to helpdesk operations. A+, Network+, Security+, ITIL or MCP.

Job Description We are seeking an MSP experienced IT Support Specialist to join our team and deliver exceptional technical support across our operations. The ideal candidate will bring experience in helpdesk operations, system administration, and client relationship management. Essential Requirements: • 3+ years of experience in IT support and technical services, • MSP (Managed Service Provider) experience required, • Proven track record in MSP environments, • Strong expertise in L1/L2 escalated issue resolution, • Experience with onsite and remote support project management, • Excellent problem-solving abilities and communication skills, • Microsoft Ecosystem: Advanced proficiency in Microsoft 365, Azure, and Active Directory administration, • Infrastructure Management: Experience with backup & recovery solutions, cybersecurity monitoring, and business continuity planning, • Advanced Networking: Strong foundation in LAN/WAN, TCP/IP, VLANs, VoIP, DNS, DHCP, and network security, • Ticketing & Monitoring Systems: Experience with professional helpdesk platforms and IT service management tools, • Provide expert-level technical support for IT issues, • Manage and maintain Microsoft 365 and Azure environments, • Lead onsite and remote support initiatives, • Ensure seamless IT operations and minimize business disruption, • Train and support end users on various technologies, • Competitive salary commensurate with experience, • Comprehensive benefits package, • Professional development opportunities

Ensure compliance with IT policies, procedures and regulatory requirements related to data security and privacy. Basic security: antivirus, firewalls, security best practices. Ability to prioritize and manage multiple tasks in a high-energy environment.

Job Description Job Summary: We are seeking a Level 1 Helpdesk Support Engineer to provide first-line support for all IT-related issues within our organization. The ideal candidate will possess excellent communication skills, technical troubleshooting abilities, and a strong customer service mindset. As a Level 1 Helpdesk Support Engineer, you will be responsible for responding to basic IT queries, resolving hardware and software issues, and escalating complex problems to higher-level support when necessary. Key Responsibilities: • Technical Support & Troubleshooting:, • Provide first-level technical support for end-users by addressing hardware, software, and network issues via phone, email, or ticketing system., • Diagnose and resolve issues related to operating systems, software applications, printers, and networking connectivity., • Log and document all incoming support requests, ensuring clear communication and detailed records for future reference., • Perform basic troubleshooting of desktop systems, peripherals, and mobile devices., • Incident Management:, • Act as the first point of contact for all IT-related support requests, ensuring timely and effective resolution of issues., • Escalate unresolved issues or incidents to the appropriate Level 2 or higher support teams., • Track incidents through to resolution, ensuring that user issues are properly addressed and documented in the incident management system., • System Setup and Configuration:, • Assist in the installation and configuration of desktop computers, laptops, printers, and other peripherals., • Set up user accounts, email configurations, and network permissions based on organizational protocols., • Ensure all software and hardware configurations are compliant with internal standards and security guidelines., • Customer Service & Communication:, • Provide excellent customer service, ensuring that users’ issues are resolved promptly and efficiently., • Maintain a professional and positive attitude when dealing with internal users, clients, and external vendors., • Communicate technical information to users in a clear, concise, and non-technical manner., • System Maintenance:, • Assist in the maintenance and updates of computer systems and software applications, ensuring they are up to date with the latest patches and updates., • Perform routine checkups and system diagnostics to identify potential issues before they impact operations., • Documentation and Reporting:, • Create and maintain knowledge base articles, FAQs, and documentation to assist end users and other support personnel., • Provide regular status updates to users and management on the progress of ongoing support requests., • Prepare and submit reports on common issues, trends, and service metrics to management., • Training and Guidance:, • Provide guidance to end-users on basic IT procedures, best practices, and system usage., • Assist in training new staff on IT systems, software, and basic troubleshooting., • Onboarding and Offboarding, • Activate and deactivate new users., • Manage the procurement and inventory of Hardware., • Proven experience (1-2 years) in an IT support or helpdesk role., • Experience with O365 and the features and tools associated within the platform., • Experience with Microsoft Entra for users authentication., • Strong understanding of computer systems, hardware, and software applications (Windows, macOS, and mobile operating systems)., • Basic knowledge of networking concepts, TCP/IP, DNS, DHCP, and VPN configurations., • Familiarity with common business software (Microsoft Office, email clients, and web browsers)., • Strong problem-solving skills with the ability to troubleshoot technical issues., • Excellent communication skills, with the ability to explain technical issues to non-technical users., • Ability to prioritize tasks and manage time efficiently in a fast-paced environment., • Customer-oriented mindset, with a focus on delivering high-quality support., • A degree or diploma in Information Technology, Computer Science, or a related field., • Experience with ticketing systems such as SolarWinds, ServiceNow, Zendesk, or Jira., • IT certifications such as CompTIA A+, ITIL, or Microsoft Certified Professional (MCP)., • Experience with remote support tools and platforms (e.g., Dameware, TeamViewer, Remote Desktop)., • Knowledge of Active Directory, Group Policies, and Exchange., • Familiarity with antivirus and endpoint security tools such as Defender or Cylance.

ADS is now expanding its Security and Cabling department, as well as expanding its helpdesk/networking group. ADS is now expanding its Security and Cabling department, as well as expanding its helpdesk/networking group. ADS Technology provides timely and reliable IT support for businesses in South F

ADS is now expanding its Security and Cabling department, as well as expanding its helpdesk/networking group. ADS Technology provides timely and reliable IT support for businesses in South Florida, with consultants that are trained in the latest information technology solutions so that our clients c

Job DescriptionJob Overview: We are seeking a versatile Field Service Engineer in a hybrid role. One who can seamlessly balance onsite client support with remote service desk responsibilities. This role is ideal for someone who thrives in client-facing environments, enjoys solving both technical and networking challenges, and is comfortable traveling to a client site in Florida (Miami for now, with the possibility of additional locations like Pompano Beach). The successful candidate will support Cortavos managed services clients with a mix of onsite installations, networking tasks, deskside troubleshooting, and remote service desk coverage plus other technical issues that may arise. Youll take on tasks ranging from running network cables and installing access points to resolving end user tickets and contributing to our knowledge base. This position demands adaptability, technical proficiency, and strong communication skills. This hybrid field role requires: • Onsite support at multiple Florida client locations as required by customer needs (primarily Pompano Beach and Miami)., • Travel readiness with flexibility for short notice assignments. This role has dual reporting to the Service Delivery Manager and the Service Delivery Team Lead. Responsibilities: • Onsite & Field Support, • Deliver hands-on support at client locations, serving as Cortavos technical representative., • Handle simple networking tasks, including: running network cables, installing access points, basic switch/router/firewall connectivity checks., • Assist with onsite troubleshooting of desktops, laptops, printers, and peripheral devices., • Support device imaging, deployment, and onboarding/offboarding of users., • Maintain clean and professional workspace setups, including cable management and workstation presentation., • Travel between client sites in FL (Pompano Beach, Miami, and others as needed). Helpdesk: • Offer a blend of on-site and remote support, including but not limited to configuring Outlook and OneDrive, printer configurations, internet issues, networking questions, access via Remote Desktop, and other Level 1-2 support issues., • Engage with initial calls and/or emails, create the initial ticket, and escalate as necessary to other departments with warm handoffs., • Ticket maintenance, you will typically spend a portion of the workday reviewing existing tickets and looking for cases that should be closed, following up with users where appropriate, and setting reminders for future action., • Follow up with and ensure that tickets are being completed in a timely manner, work with escalation team members to ensure tickets are being completed. Knowledgebase and CRM Management:, • Maintain and write accurate knowledge base articles as you come across knowledge and information while working cases. Knowledge is the base of Managed Services., • Maintain client information records, including gathering information about that client and making sure that information is up to date in applicable systems (Autotask, Salesforce, monday.com) Hardware and Software Provisioning: • Install and configure computer hardware, software, and peripherals according to organizational standards as provided in company documentation., • Maintain accurate records of computer hardware inventory., • Install, update and make sure required software is available., • Create and update documentation for provisioning processes, troubleshooting guides, and best practices. Professional Development: • Train with the Engineering department as well as Service Desk Analyst peers to improve skills and knowledge. Work with them on more complex issues as time allows., • Associate or Bachelors degree in progress, • 3 years IT service desk experience, • 3 years of customer service experience over the phone and email, • 1 year of Managed Service Provider experience, • Experience with service desk ticketing systems (Autotask), • Proficiency of Microsoft 365 Admin, • Proficiency of Windows 10/11, • Proficiency in Microsoft Office Suite and Microsoft Teams, • General knowledge of network devices (switches, firewalls, etc), • General knowledge of macOS, including setup, support, and application troubleshooting., • Strong written and verbal communication skills; empathetic customer service approach, • Excellent organizational, time management, and multitasking capabilities, • Ability to work after hours on-call rotation, • Valid U.S. drivers license with clean driving record., • Ability to travel regularly within Florida and on short notice, including overnight trips., • Bachelor's degree, • Microsoft Certifications, particularly any prerequisite for Microsoft 365 Certified: Enterprise Administrator Expert and Exam MS-102: Endpoint Administrator., • Familiarity with IT hardware, software, and managed services technology., • Proficiency in Google Suite, particularly Gmail and Google Docs., • Working knowledge of Microsoft Intune., • 40% - Onsite Service Desk Support (~16 hours/week), • 20% - Remote Service Desk Support (~8 hours/week), • 15% - Knowledge Base Documentation (~6 hours/week), • Competitive salary, as well as employer, contributed health benefits, • Hybrid work schedule, • 401k contribution, • Access to a Company cell phone plan, • A seat on an energetic team that collaborates and pushes each other to be better, • A fast-paced but cooperative environment with endless potential for growth, • Celebration events for team and Company successes throughout the year Flexible work from home options available.

Job Description Field Service Engineer I – Medical Electro-Mechanical Equipment Miami, FL (Field-Based Role) Location: Miami, FL Employment Type: Full-Time | Temp-to-Hire Pay: $24–$29/hour (DOE) + overtime ✈ Travel: Up to 80% (overnight travel required) About Quest International For over 40 years, Quest International has supported hospitals, research labs, and technology organizations with field engineering, equipment repair, and technical service programs. Headquartered in Irvine, California, Quest works directly with healthcare providers and OEM manufacturers to keep critical equipment operating reliably. Our field engineers play a key role in supporting hospitals and regulated environments where equipment uptime, safety, and performance are essential. About the Role Quest International is seeking a Field Service Engineer I to perform installation, preventive maintenance, troubleshooting, and repair of medical electro-mechanical equipment at customer sites. This is a hands-on field service position working directly in hospitals, laboratories, and healthcare facilities. ⚠ Important: This position involves physical equipment diagnostics and repair. This role is NOT: • IT helpdesk, • Desktop support, • Network administration What You'll Do • Travel to customer sites to perform installations, maintenance, and repairs, • Troubleshoot equipment failures to the FRU (Field Replaceable Unit) level, • Diagnose electrical and mechanical faults in electro-mechanical systems, • Work with wiring harnesses, connectors, motors, sensors, and electronic assemblies, • Use diagnostic tools including digital multimeters and pressure/vacuum measurement tools, • Document service activity and repair results clearly Candidates must have: • Hands-on electro-mechanical troubleshooting and repair experience, • Experience performing FRU-level diagnostics and component replacement, • Professional use of diagnostic tools (multimeter required), • Ability to work independently at customer sites, • Valid driver's license, • Ability to travel up to 80% including overnight travel, • Medical device field service experience, • Industrial equipment or automation service experience, • Military technical training (electronics or mechanical systems) This position will not be a match if your background is primarily: • IT Help Desk, • Desktop Support, • Networking / NOC, • Cloud Systems / Software Support, • Background check, • Drug screening, • Competitive hourly pay, • Medical Insurance, • Dental Insurance, • Vision Insurance, • Life Insurance, • Retirement Plan, • Paid Time Off (PTO) If you have hands-on electro-mechanical repair experience and want a travel-based medical field service engineering career, we encourage you to apply today. Company DescriptionQuest International is a global leader in medical and industrial equipment services, specializing in repair, calibration, and field support. For over 40 years, we’ve partnered with hospitals, OEMs, and corporations nationwide. Based in Irvine, CA, Quest is known for quality, teamwork, and innovation that keeps critical systems running. ⚙️Quest International is a global leader in medical and industrial equipment services, specializing in repair, calibration, and field support. For over 40 years, we’ve partnered with hospitals, OEMs, and corporations nationwide. Based in Irvine, CA, Quest is known for quality, teamwork, and innovation that keeps critical systems running. ⚙️

This full-time role offers first-year income typically between $62,000 and $88,000, with strong support and a clear opportunity to grow over time. As an Appointment Coordinator, you will communicate with individuals, confirm details, coordinate schedules, and help keep the process organized for peop

Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. NextEra Energy provides

South Florida's leading healthcare system is seeking a Help Desk Analyst with 1+ years of experience to join its IT support team. Remote in Miami, FL (onsite visits when needed). The Help Desk Analyst will play a critical role in ensuring timely, high-quality technical support for end users across t

Collaboration with IT Teams: Work closely with other IT support teams to ensure alignment and continuity in service delivery. The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. The University of Miami Health

Completion of 60 semester credits to include 15 semester credits in a computer related field and one year of relevant experience are required; OR completion of a vocational or trade school program and one year of relevant experience; OR High School Diploma or GED and two years of relevant experience

The incumbent must communicate effectively and build liaisons with business partners to facilitate and enhance the taxpayer experience of doing business with the Miami-Dade County Office of the Tax Collector. Recruitment Notes The Tax Collector IT Computer Technician 2 position completes technical

We are an Equal Opportunity Employer and consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. An educational organization is seeking for an experien

We do not discriminate based on race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. The position supports d

Must have knowledge in Operating Systems (Windows, ), Network protocols (TCP/IP, DNS, DHCP),Active Directory management , Application installation and configuration ,Hardware troubleshooting (desktops, laptops, printers) This position requires flexibility and discretion in supporting a diverse p

You will also handle all IT support requests and assist colleagues with their IT needs. Assess security risks and ensure the security of networks and computer systems. Previous experience as an IT Technician or an IT Certification is preferred.

Idea individual must be able to travel to clients, have good customer service and be able to multitask.

With more than 20,000 faculty and staff, the University is committed to excellence and guided by a mission to positively impact the lives of students, patients, and communities locally and globally. Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing

Key Responsibilities Manage end-to-end IT procurement activities using SAP/SRM and GEP Source-to-Pay , including requisitioning, sourcing, negotiations, and purchasing Support category management initiatives through spend analysis, market research, and supplier consolidation Assist with RFI/RFP proc

Monitor system performance, availability, and security; troubleshoot incidents and resolve issues proactively Provide advanced technical support and act as an escalation point for complex IT issues. Support cybersecurity initiatives, including endpoint security, vulnerability management, and inciden

Key Responsibilities Design, implement, and maintain hybrid cloud infrastructure spanning on-premises and cloud platforms Manage enterprise directory services including Active Directory, LDAP, and identity management systems Oversee virtualized infrastructure using VMware, Hyper-V, or similar techno

Key Responsibilities Lead enterprise-wide IT infrastructure projects, including data center operations, cloud migrations, and IT automation initiatives Oversee virtualization platforms, network infrastructure, and enterprise-level Active Directory environments Implement IT governance frameworks, cyb

Key Responsibilities Lead enterprise-wide IT infrastructure projects, including data center operations, cloud migrations, and IT automation initiatives Oversee virtualization platforms, network infrastructure, and enterprise-level Active Directory environments Implement IT governance frameworks, cyb