Manager of Membership & Section Engagement
10 days ago
Rockledge
Job Description Title: Manager of Membership & Section Engagement Location: Rockledge, FL, Hybrid or Remote Reports To: Director of Membership & Marketing Job Type: Full-time | Exempt-Time | Exempt Position Summary The Manager of Membership & Section Engagement develops and executes strategies that strengthen IMSA’s membership value, Section operations, and volunteer ecosystem. The role oversees Section charter compliance and governance, leads the organization’s volunteer program (300+ roles across 20 Sections), and advances digital member engagement via the IMSA Intersect (Higher Logic) community and the IMSA Career Center. This position blends strategy and hands-on delivery—requiring a data driven, relationship centered leader who partners across teams to deliver measurable engagement growth and a best-in-class member experience. This is a first-level management role with cross functional leadership responsibilities and potential direct supervision of contractors, interns, or assigned staff. Key Responsibilities 1. Membership & Engagement Strategy • Build and execute multi-year strategies to grow engagement, retention, and satisfaction; analyze trends and member feedback to inform priorities and lifecycle journeys., • Partner with Marketing to design targeted acquisition/retention campaigns, value messaging, and onboarding pathways., • Establish and maintain engagement of KPIs and dashboards for leadership review (e.g., volunteer participation, retention, community activity, event conversion). 2. Volunteer Program, Section and Board Leadership (300 roles | 20 Sections) • Lead recruitment, retention, recognition, succession planning, and training for volunteer leaders and committees; manage AMS records and data quality., • Oversee volunteer interest and communicate accordingly to all department directors., • Design and deliver section leader development training (virtual and in person), knowledge transfer, and onboarding/offboarding processes for succession., • Plan and execute April Volunteer Appreciation Month campaigns and year-round recognition initiatives. 3. Sections Governance & Compliance • Ensure Section Charter compliance with IMSA bylaws and Governance Policy Manual; advise Section Officers on governance, operations, and engagement., • Produce the quarterly Section Signal with internal SMEs and Section leaders; coordinate leadership of Town Halls (agenda, panelists, logistics)., • Lead structured Section leadership transitions and knowledge transfer processes. 4. Committees, Awards & Scholarships • Serve as staff liaison to the Awards and Scholarship Committees; manage full lifecycle (marketing, applications, review, selection, ceremonies) and governance records., • Responsible for Awards Ceremony program to include making recommendations on where/when to hold at the annual Forum, writing the script, and act as the staff liaison for the Awards Committee and ordering awards. 5. Online Community & Platform Ownership • Own engagement strategy for IMSA Intersect (Higher Logic): community journeys, automations, discussion moderation, content planning, and ambassador programs; integrate with marketing, sections, and career services to multiply impact., • Oversee IMSA Career Center (Web Scribble) and associated vendor relationships to drive member value and non-dues revenue opportunities., • Serve as “train the trainer” for staff/volunteer use of community and AMS platforms; lead workflow automation and continuous improvement initiatives for staff/volunteer use of community and AMS platforms; lead workflow automation and continuous improvement initiatives. 6. Analytics, Research & Reporting • Build dashboards and reports for membership, Sections, and volunteer programs; segment data to personalize engagement and improve outcomes., • Implement surveys and qualitative feedback loops; apply insights to iterate programs and close engagement gaps (e.g., unanswered posts, onboarding friction). 7. Budget & Administrative Leadership • Responsible for submitting recommendations for the annual volunteer budget., • Prepare and manage annual engagement and volunteer budgets; forecast and track program ROI., • Coordinate and collect volunteer travel authorization workflows for the Executive Director and manage related documentation. 8. People Leadership & Cross Functional Collaboration • Lead cross department coordination on integrated initiatives with Marketing, Certification, Events, and IT; may supervise interns, contractors, or assigned staff. 9. Risk & Standards • Manage risk, data privacy, and confidentiality in line with organizational policies and industry standards. 10. Council of Delegates & Leadership Support • Serve as a primary point of contact for Delegates and Section Officers to access resources, governance documents, meeting preparation, and timely communications. Qualifications Education & Experience • Bachelor’s degree in nonprofit management, business, communications, or related field; or equivalent experience., • 5+ years of progressively responsible experience in association membership, volunteer engagement, chapter/components support, or closely related fields; first level managerial or project lead experience preferred. Technical • Proficiency in Microsoft 365; experience with AMS/CRM, Higher Logic (or similar online community platform), survey tools, forms management, project management systems (e.g., monday.com), and virtual meeting platforms (e.g. Zoom)., • Comfortable with data segmentation and dashboard/report creation for executive audiences. Preferred • Certification in Volunteer Administration (CVA) and/or association management experience with Section/chapter/component structures. Key Attributes • Strategic, data informed, and outcomes oriented., • Excellent relationship builder and communicator., • Adept at managing multiple priorities with sound judgment., • Comfortable speaking to large audiences (both in-person and virtual)., • Strong interpersonal skills and the ability to build relationships with diverse stakeholders., • Ability to anticipate and understand volunteer needs and propose solutions to meeting them., • Exceptional interpersonal, written, and verbal communication skills., • Elevated customer service skills and the ability to exhibit patience., • Administratively minded with high attention to detail while never losing sight of the big picture., • Professional demeanor and the ability to interact with senior leaders, members, and external partners., • Natural problem solver and solutions finder. Travel: Annual Forum & Expo, along with occasional travel for meetings, Section visits, and IMSA team events.