Senior Director Client Reporting and Analytics
4 days ago
Louisville
Omada Health is a virtual-first care provider that combines clinical programs, behavior change, and personalized coaching to help people achieve lasting health outcomes. We partner with employers, health plans, and providers to deliver measurable impact across chronic disease prevention and management. The Opportunity We are seeking a Senior Director, Customer Reporting & Insights to define, scale, and elevate Omada's customer-facing analytics and reporting function. This leader will set the strategic vision for how Omada demonstrates measurable value to its customerstranslating data into insight, insight into story, and story into renewed partnership and growth. This role sits at the intersection of data, storytelling, and strategy. The Senior Director will oversee both a data analytics team and a product marketer, driving the design and delivery of Omada's customer reporting experiencefrom standardized dashboards to high-touch executive deliverables for strategic clients. You will play a critical role in showcasing Omada's differentiated impact across outcomes, engagement, and ROIensuring our insights not only inform but inspire our customers. Strategic Leadership Develop and execute the enterprise vision for Omada's customer reporting strategy ensuring alignment with business priorities, customer expectations, and evolving healthcare market needs. Define a scalable framework for delivering customer-facing metrics, balancing standardization with flexibility for strategic accounts. Establish reporting as a core differentiator in renewal, upsell, and partnership conversations with customers. Client Reporting & Analytics • Oversee design, development, and delivery of all customer-facing reports and dashboards., • Ensuse data accuracy, consistency, and storytelling excellence across all outputs., • Partner with Clinical, Product, Customer Success, Data Science, and Sales leaders to align reporting strategy with company goals., • Collaborate with Product and BI teams to continuously enhance the tools, data pipelines, and visualization platforms that power reporting., • Navigate complex contractual and outcomes-based reporting requirements with Legal and Finance teams., • Build and lead a multidisciplinary team spanning data analytics, reporting operations, and product marketing., • Define team structure, roles, and professional development paths to support scalability and innovation., • Translate clinical, behavioral, and business data into compelling narratives that showcase Omada's value and impact for our customers., • Partner with marketing and communications teams to align data storytelling with Omada's brand and competitive positioning., • Equip Customer Success and Sales with executive-ready insights that strengthen renewal and expansion opportunities., • Collaborate with Data Engineering, BI, and Product leadership to continuously enhance pipelines, platforms, and tools that power customer-facing reporting., • Drive automation, scalability, and data quality to support consistent, reliable delivery of insights., • 15+ years of experience in analytics, business intelligence, or healthcare reporting, with 8+ years leading at the Director/Senior Director level., • Energized by the opportunity to build out Customer Reporting and Analytics as a function., • Deep understanding of healthcare contracts, billing models, and B2B2C dynamics, with proven success supporting enterprise-level customers., • Track record of designing, scaling, and leading reporting functions that deliver measurable business impact., • Skilled at shaping data-driven narratives for C-suite and senior executives., • Expertise in BI and visualization platforms (Looker, Tableau, Power BI) and their integration into customer-facing environments., • Exceptional people leadership with experience building multi-level teams and influencing cross-functional stakeholders at scale., • Strategic thinker who can toggle between vision and execution., • Exceptional communicator who can translate data into clear, compelling narratives., • Customer-obsessed leader who measures success by the value delivered to clients., • Confident operating in matrixed organizations and influencing senior stakeholders across functions., • Cultivate Trust. We listen closely and we operate with kindness. We provide respectful and candid feedback to each other., • Seek Context. We ask to understand and we build connections. We do our research up front to move faster down the road., • Act Boldly. We innovate daily to solve problems, improve processes, and find new opportunities for our members and customers., • Deliver Results. We reward impact above output. We set a high bar, we're not afraid to fail, and we take pride in our work., • Succeed Together. We prioritize Omada's progress above team or individual. We have fun as we get stuff done, and we celebrate together. Omada is thrilled to share that we've been certified as a Great Place to Work! We carefully hire the best talent we can find, which means actively seeking diversity of beliefs, backgrounds, education, and ways of thinking. We strive to build an inclusive culture where differences are celebrated and leveraged to inform better design and business decisions. Omada is proud to be an equal opportunity workplace and affirmative action employer. We are committed to equal opportunity regardless of race, color, religion, sex, gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by local, state, or federal laws. Below is a summary of salary ranges for this role in the following geographies: California, New York State and Washington State Base Compensation Ranges: $220,800 - $276,000*, Colorado Base Compensation Ranges: $211,200 - $264,000*. Other states may vary. This role is also eligible for participation in annual cash bonus and equity grants. *The actual offer, including the compensation package, is determined based on multiple factors, such as the candidate's skills and experience, and other business considerations.