Senior customer success manager jobs in Sunnyvale, California - Page 3Create job alerts

Job DescriptionAbout Workato Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility. Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today's fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com. Why join us? Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company. But, we also believe in balancing productivity with self-care. That's why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. If this sounds right up your alley, please submit an application. We look forward to getting to know you! Also, feel free to check out why: * Business Insider named us an "enterprise startup to bet your career on" * Forbes' Cloud 100 recognized us as one of the top 100 private cloud companies in the world * Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America * Quartz ranked us the #1 best company for remote workers Responsibilities We are looking for an exceptional Customer Success Manager to join our growing Commercial Customer Success team. In this role, you will be involved in working with customers to ensure the success and adoption of the Workato Intelligent Automation Platform. You will also be responsible for the success of an assigned set of customer onboardings in a timely and productive manner. In this role, you will also be responsible to: * Develop and maintain strategic business relationships with customers to drive adoption and retention. * Provide technical Workato product expertise. * Be the expert in deployment models and governance structures and share best practices from a business and technical perspective. * Educate People, Marketing, Sales, Customer and Finance Operations on the business value achieved through automating their processes. * Develop and implement processes and programs to increase usage of the product within the current group and drive cross sell opportunities within other groups. * Actively coach and mentor the broader CSM team, contributing to overall team development * Serve as the primary point of escalation when customer issues arise, troubleshoot, and ensure quick resolution. * Provide quantitative/qualitative analysis to inform team decision-making and product roadmap. * Become the trusted customer advisor and be the customer advocate within Workato. * Be available to work US hours. RequirementsQualifications / Experience / Technical Skills * BS or equivalent education * 5+ years of experience in consulting, customer success management and technical account management. Prior experience as a Account Executive, Senior Member of a large consulting firm or CSM in SaaS/iPaaS preferred * Experience in Integration and/or business automation. * Understanding of large complex businesses with many stakeholders. * Awareness of each of the following roles day to day processes and expertise in several; People (HR), Finance, Marketing, Sales, and Post Sales Customer Organizations. * Comfortable operating with revenue targets. * Impressive track record of high customer retention and growth. * Strong sense of customer empathy and customer-centrism. * Excellent interpersonal and communication skills. * Strong problem solving and analytical thinking. * Entrepreneurial drive and comfort working in ambiguous, quickly-changing environments. * A passion for and belief in the power of automation to drive business value. * Prior Experience in Digital Transformation preferred. * Experience in Integration and/or business automation. * Past lead experience is a plus. Soft Skills / Personal Characteristics * Ability to effectively prioritize tasks and manage time, even under high-pressure situations. * Highly organized, able to manage many projects concurrently. * Issue management and resolution-focused. * Strong collaboration skills, ability to adapt to a dynamic start-up environment with a passion for making an impact; we want company builders. * Strong critical thinking, analytical skills with an entrepreneurial and proactive mind-set. * Strong written and oral communication skills in English, with the ability to convey complex technical concepts effectively to a non-technical audience. * Fast learner who can independently conduct extensive research, and synthesize ideas, information and options quickly. * Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge. For California applicants, the base pay for this role may range between $95,000 - $130,000 plus variable, benefits, perks, and equity. (REQ ID: 2633)

Job DescriptionAbout Workato Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility. Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today's fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com. Why join us? Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company. But, we also believe in balancing productivity with self-care. That's why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. If this sounds right up your alley, please submit an application. We look forward to getting to know you! Also, feel free to check out why: * Business Insider named us an "enterprise startup to bet your career on" * Forbes' Cloud 100 recognized us as one of the top 100 private cloud companies in the world * Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America * Quartz ranked us the #1 best company for remote workers Responsibilities We are seeking a highly strategic, data-driven Senior Manager, Field Marketing to lead our tradeshow, field, and partner event strategy and execution. This is a player/coach role responsible for owning our end-to-end field marketing engine while directly managing a team of two field marketers. You will oversee the execution of 12+ tradeshows and hundreds of field and partner events annually, driving pipeline, revenue influence, and market presence. This role requires strong operational rigor, cross-functional alignment, and a passion for measurable impact. If you thrive in high-volume execution environments, love building scalable processes, and bring a sharp analytical mindset to marketing performance — this role is for you. In this role, you will also be responsible to: • Strategy & Ownership, • Own the global field marketing and tradeshow strategy aligned to revenue targets, • Build annual and quarterly event plans across tradeshows, hosted events, third-party conferences, partner events, and executive programs, • Partner closely with Sales leadership to align event investments to territory and account priorities, • Develop scalable playbooks for event planning, activation, and follow-up, • Execution & Leadership (Player/Coach), • Lead, mentor, and develop a team of 2 field marketing professionals, • Personally manage high-impact tier-1 tradeshows and strategic events, • Oversee execution of 12+ major tradeshows annually, • Drive execution of hundreds of field and partner events per year, • Ensure seamless coordination across Marketing, Sales, SDRs, Customer Success, and Partners, • Operational Excellence, • Build and manage event budgets with strong ROI discipline, • Create standardized processes for planning, tracking, and post-event follow-up, • Implement scalable systems for registration tracking, lead capture, routing, and SLA enforcement, • Drive pre-event enablement and post-event follow-up rigor across Sales teams, • Data & Performance Management, • Define and track KPIs including:, • Pipeline generated and influenced, • Revenue attribution, • Cost per opportunity, • Event ROI, • Meeting conversion rates, • Deliver executive-level reporting and insights, • Continuously optimize channel mix based on performance data, • Leverage marketing automation and CRM systems to measure impactRequirementsQualifications / Experience / Technical Skills 8+ years of B2B marketing experience, with 4+ years in field marketing or event marketing * Experience owning and executing large-scale tradeshows and high-volume field programs * Demonstrated success driving pipeline and revenue through event programs * Experience managing budgets and forecasting ROI * Proven people manager with experience leading and developing direct reports * Experience in high-growth B2B SaaS environments * Familiarity with Salesforce and marketing automation platforms Soft Skills / Personal Characteristics * Strong analytical and operational mindset — comfortable working in CRM and marketing automation systems * Ability to operate both strategically and tactically * Exceptional cross-functional collaboration skills * Highly organized with strong project management capabilities * Strong executive presence and comfort presenting performance metrics to leadership * Passion for process improvement and scalable systems For candidates based in California, the expected salary range for this role is $150,000–$180,000+ bonus. Actual compensation will vary based on experience, qualifications, and location. This role may also be eligible for bonus, equity, and benefits. (REQ ID: 2650)

Job DescriptionAs the Marketing Communications Manager at Gator Bio, you will play a key role in developing and executing integrated marketing communications that drive lead generation, strengthen our brand presence, and support our global commercial objectives. Working closely with the Senior Marketing Manager and cross-functional teams, you will help scale our marketing impact and contribute directly to revenue growth. The Marketing Communications Manager will partner closely with the Senior Marketing Manager to develop, execute, and optimize integrated marketing campaigns that drive lead generation, pipeline acceleration, and measurable revenue growth. This role supports the Gator Bio portfolio by implementing data-driven campaign strategies that build brand awareness and maximize marketing’s contribution to revenue. Working under the direction of the Senior Marketing Manager, this individual will translate strategic goals into targeted, multi-channel campaigns across email, digital, and social platforms. The ideal candidate combines strong executional skills with a focus on metrics-tracking performance, generating insights, and continuously improving campaign effectiveness.Key responsibilities include campaign development and management, vendor coordination, content creation, and performance reporting. Success in this role will be measured by lead generation volume, conversion efficiency, and overall marketing-sourced revenue impact. ESSENTIAL DUTIES AND RESPONSIBILITIES • Develop and execute downstream inbound and outbound marketing campaign strategies that align with Gator Bio’s overall business goals and target markets., • Collaborate with the Senior Marketing Manager to create key communication strategies, including messaging, ICP targeting, digital and social media plans, and PR initiatives to elevate corporate and product brands., • Under the direction of the Senior Marketing Manager, execute digital strategy and manage the supporting infrastructure, including web properties, campaign automation, and social media execution to deliver a world-class customer experience., • Work cross-functionally with the sales team to identify marketing needs, develop tailored campaigns, and provide tools and assets that enable sales success., • Partner with the Senior Marketing Communications Specialist to plan and deliver branding and awareness campaigns that reinforce Gator Bio’s identity and positioning., • Collaborate with regional sales and marketing teams to understand global market needs and implement localized campaigns and initiatives that drive measurable outcomes., • Manage marketing resources and campaign budgets to achieve lead generation and revenue contribution targets each year., • Monitor and analyze campaign performance metrics to identify areas for optimization; adjust tactics based on data-driven insights., • Measure, evaluate, and report marketing program effectiveness to leadership and key stakeholders to inform future investment and strategy decisions., • Partner with commercial teams to develop and execute event strategies for key internal and external events, ensuring consistent and impactful corporate and product messaging., • Support all aspects of the Gator Bio brand, including strategy, tactical execution, and messaging development, to strengthen market presence and profitability.QUALIFICATIONS, • Bachelor's or advanced degree in marketing, communications, business, or a related field; OR equivalent work experience with results-oriented success; relevant certification a plus., • 5+ years of related work experience in demand generation, or integrated campaign management, Within the life sciences, biotechnology, or scientific instrumentation industry preferred, but not required., • Proven track record of developing and launching successful marketing campaigns that generate leads and increase measurable revenue impact., • Excellent communication, collaboration, and project management skills, • Ability to work in a fast-paced, dynamic environment and manage multiple projects simultaneously., • Demonstrated creativity in the execution of multi-channel communications and marketing campaigns., • Experience with graphic design or creative platforms using basic principles of design POSITION REQUIREMENTS, • To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions., • Technical Skills:, • Proficiency with marketing automation, CRM, and analytics platforms (e.g., HubSpot, Salesforce, Google Analytics, or equivalent)., • Strong understanding of digital marketing channels—email, web, SEO, SEM, and social media—and how to integrate them into cohesive campaigns., • Experience with content management systems (e.g., WordPress or similar)., • Familiarity with creative tools and platforms (Adobe Creative Suite, Canva, etc.) a plus., • Excellent data analysis and reporting skills to measure marketing ROI and identify areas for optimization., • Core Competencies:, • Strategic thinker with hands-on ability to execute and manage multiple marketing campaigns simultaneously., • Strong written and verbal communication skills, with the ability to translate complex technical information into compelling messages for scientific audiences., • Collaborative and proactive team player, comfortable working across global teams time zones, sometimes requiring early or late team meetings., • Highly organized, detail-oriented, and able to manage multiple priorities and deadlines., • Results-driven mindset with a focus on lead generation, pipeline growth, and revenue contribution., • This role will require long periods of standing, sitting, and walking., • This is a largely sedentary role; however, the need for some standing and walking will be required., • The employee will be required to use hands for computer work.

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Job Title: Sr. Lead AI Engineer Location: Palo Alto, CA This role is based in our new Palo Alto hub. We operate a hub‑first model, with regular in‑office collaboration expected. About the Role At Klaviyo, we believe the future of software isn't just better productivity tools for humans—it's systems that can run, optimize, and adapt themselves based on outcome and reward signals. We've already built the infrastructure and applications that sit between businesses and consumers—serving 183,000+ customers, billions of consumer profiles, and hundreds of billions of messages and conversion events. Now we're investing heavily in Marketing AI and Service AI: the shared services and agentic capabilities that power AI‑native experiences across Klaviyo. As a Sr. Lead AI Engineer in the AI & Analytics organization, you'll be the technical leader for a set of high‑impact AI services and agentic systems. You'll own architecture and execution for complex, distributed backend systems; guide other engineers through design and implementation; and partner closely with product, machine learning, and data science to turn AI ideas into reliable, scalable production capabilities. This is a hands-on tech lead role, not a people‑manager role. You'll also be located in our new Palo Alto office. This hub is a center of gravity for AI at Klaviyo—with employees in this hub all having machine learning and AI knowledge and experiences, but also tightly connected to our other U.S. and international R&D hubs. You'll help shape how Palo Alto collaborates with Boston and global teams, and open up clear paths for growth into broader technical leadership, staff/principal‑level scope, or future people leadership if that's the direction you want to go. How You'll Make a Difference • Define and improve the engineering architecture for Service and Marketing AI capabilities. Lead the design of scalable, low‑latency backend systems and APIs that power our AI products and agents for 183K+ customers, handling billions of events and interactions., • Build and harden AI serving systems. Lead the development of services that host and orchestrate AI models (LLMs, tools, evaluators, retrieval systems), with clear contracts, SLOs, and observability so other teams can depend on them., • Evolve our agentic architecture. Drive the technical roadmap for Service and Marketing AI agents—improving tool use, autonomy, and reliability so agents can safely take actions on behalf of customers and internal users with minimal human intervention., • Set engineering standards for AI services. Establish best practices for evaluation, safety/guardrails, prompt and model versioning, offline and online tests, and incident response for AI‑backed systems; hold the bar for design reviews and code quality., • Lead cross‑team technical work. Act as the primary technical interface between Service / Marketing AI and other product/platform teams—clarifying ownership boundaries, aligning on interfaces, and unblocking dependencies across hubs and time zones., • Mentor and uplevel engineers. Coach senior and mid‑level engineers through design, implementation, and operational best practices, helping them grow into stronger system owners and future tech leads., • Help build the Palo Alto hub. Shape local engineering rituals, help with hiring and onboarding, and create healthy patterns for cross‑hub collaboration so work and career opportunities are not constrained by geography., • Measure what matters. Define and track key metrics for your systems—availability, latency, cost‑to‑serve, agent success rates, eval scores, and customer adoption—and use those insights to drive roadmap and technical decisions., • Transform engineering and product development workflows by putting AI at the center, building & utilizing agentic coding tools and AI-first working.Who You Are, • Seasoned backend engineer & tech lead. ~8+ years of professional software engineering experience with a strong focus on backend and distributed systems; you've led complex projects or areas end‑to‑end and acted as the go‑to technical owner for key services., • Hands‑on with generative & agentic AI in production. You've built and shipped generative or agentic AI applications (e.g., LLM‑backed flows, tool‑using agents, retrieval‑augmented systems) and are comfortable with prompt design, few‑shot approaches, fine‑tuning, and evaluation., • Deep experience with large‑scale distributed systems. You've architected and operated reliable services, async processing pipelines, and distributed task queues (e.g., Celery, Kafka, SQS, RabbitMQ, Redis) supporting high‑throughput workloads., • Strong Python and data tooling fluency. Proficient in Python and modern backend frameworks (FastAPI, Django or similar), with experience using big data tools such as Spark/Hadoop and ORMs like SQLAlchemy/Alembic., • Production‑grade cloud experience. Comfortable with AWS and Kubernetes, CI/CD pipelines, observability, and operational best practices; you treat infrastructure choices as part of the system design, not an afterthought., • Evaluation and quality‑obsessed. You've designed human and automated evals for AI systems, know how to instrument for quality, and understand how to balance latency, cost, and response quality in real‑world usage., • Technical leader, not just individual contributor. You influence architecture beyond your own code, facilitate design reviews, rally cross‑functional partners, and help teams converge on pragmatic decisions in ambiguous spaces., • Collaborative and customer‑first. You're comfortable collaborating directly with PMs, ML engineers, and customers; you can translate between customer needs, product goals, and technical constraints, and you care deeply about the customer experience., • You've already been effectively practicing agentic coding in your daily work. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient., • Bonus: You use AI tools to accelerate exploration, shorten iteration cycles, and bring sharper ideas to the table—for yourself and your teammates.Nice to Haves, • Prior experience training and deploying ML models (including RL or RLHF) into production systems that drove measurable business impact., • Experience building shared AI/ML platforms or services used by multiple product teams. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$216,000—$324,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job DescriptionAbout Workato Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility. Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today's fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com. Why join us? Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company. But, we also believe in balancing productivity with self-care. That's why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. If this sounds right up your alley, please submit an application. We look forward to getting to know you! Also, feel free to check out why: * Business Insider named us an "enterprise startup to bet your career on" * Forbes' Cloud 100 recognized us as one of the top 100 private cloud companies in the world * Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America * Quartz ranked us the #1 best company for remote workers Responsibilities We are looking for an exceptional Senior Delivery Manager to join our growing team. Key responsibilities include: • Project Execution & Delivery, • Independently develop, manage, and execute project plans based on statements of work, ensuring alignment with customer business goals, • Lead both project- and program-level engagements, • Ensure successful project closure, aligning customer stakeholders and internal account teams on next steps, • Proactively identify and assist in closing expansion opportunities in services and software, • Manage project budgets of $500k+, ensuring projects remain within scope and budget, • Monitor budgets closely and prepare change orders as needed, • Oversee 10+ project resources across internal, partner, and customer teams (including onshore, nearshore, and offshore resources), • Anticipate resource availability issues, proactively creating backup plans, • Drive project timelines, prioritizing client need and adapting plans without oversight, • Coach clients in Scrum Agile methodologies, pivoting to Waterfall when requested by customer, • Independently assess technical and non-technical risks, create mitigation plans, and communication risks effectively up to the CXO level, • Deliver crisp, error-free weekly status reports to both internal and customer stakeholders, • Lead status calls, ensuring alignment and next steps are clearly documented, • Maintain rigorous PSA data hygiene, ensuring project data is up to date with minimal variance, • Serve as a trusted advisor to customer, leveraging expertise in at least 3 industry verticals, • Evangelize Workato's GEARS Framework and delivery methodology, coaching customers to become champions of their own automation strategy, • Play an active role in hiring and mentoring Associate Delivery Managers and Delivery Managers, • Contribute 3+ assets per quarter to enhance delivery methodology, • Collaborate closely with pre-sales, sales, and customer success teams to drive customer success and business expansionRequirements, • 8+ years of project management experience with a proven track record of success, • 8+ years delivering professional services for a strategic consulting firm, large scale system integrator or professional services unit within a software company, • Experience managing 8-10+ project resources and overseeing project budgets exceeding $500K USD, • Expertise in Agile Scrum and Waterfall methodologies, with certification in at least one Agile delivery framework (CSM, PSM, SAFe Agile), • Experience in delivering and leading concurrent projects (5+), • Demonstrate high energy and have strong project management experience, including:, • Project scoping & planning, • Risk & change management, • Status reporting, • Experience managing enterprise projects within complex, matrixed ecosystems, • Proven ability to develop and maintain C-level relationships, establishing trust as a strategic advisor, • Demonstrated ability to grow accounts (ARR) and expansion services, • Track record of working cross-functionally within an organization to align on internal account strategy, serving as a key multiplier for business growth, • iPaaS or integration experience required, with the ability to articulate common functional & non-functional requirements to various stakeholders, • Experience in both project and program management, driving long-term success across multiple initiatives (REQ ID: 2574)

Job Description About Lark At Lark Health, we’re leading the way into a new era of cardiometabolic care, leveraging advanced AI techniques–including deterministic and generative models–to provide scalable, affordable, and compassionate care. We help our healthcare partners manage over 30 million lives and prevent conditions like obesity, hypertension, type II diabetes, and behavioral health. Our platform delivers real-time personalized counseling and health monitoring for each patient. By providing compelling and actionable insights, we empower every user to live happier, healthier lives. Come join our team! The Role Lark is seeking an experienced Senior Account Manager to manage relationships with Employers and Health Systems in the health-tech industry. As the primary point of contact, this role requires a consultative approach to manage and ensure timely resolution for both strategic initiatives and day-to-day client inquiries. The Senior Account Manager is responsible for seamless execution and delivery of core services to partners, distribution and oversight of client reporting, and collaborating across teams that include product, operations, marketing, and the technical team. Additionally, you will proactively identify opportunities for improvement using quantitative metrics to drive client satisfaction, profitability, and retention. Success in this role requires balancing Lark’s business priorities with those of our clients while managing multiple projects and deadlines. What You’ll Do * Serve as the primary operational consultant between Lark and our customers, conducting regular check-ins and maintaining consistent communication on the following; * Goal progress and address outstanding action items * Analyze data to identify key trends and provide actionable insights * Consult with Lark’s clients to understand their needs, anticipate challenges, and recommend tailored solutions, leveraging your expertise in Lark’s technology * Leverage Lark’s technology in combination with the client’s business expertise to enable clear and effective customer communication. * Document, track, and communicate the status of open inquiries and initiatives to the customer. * Identify and mitigate risks impacting our customers or Lark’s strategic objectives and goals * Ensure that Lark meets our contractual obligations to customers by working collaboratively with internal Lark teams to consult clients on operational and technical inquiries * Review, analyze, and deliver client reports on time * Build and maintain strong business relationships with partners and all internal and external key stakeholders What You’ll Need * Excellent communication and interpersonal skills, with an ability to translate technical concepts to healthcare or employer group and health system customers * Strong organizational and analytical skills * Experience in the health-tech industry serving employer groups or health systems * Ability to manage competing priorities * Ability to work creatively and analytically in a problem-solving environment * Experience in B2B and/or B2B2C Account Management / Customer Success * Proficiency with Google Suite, Jira, Slack, and Tableau Working at Lark Lark operates as a remote organization, requiring all employees to reside within the United States. The specific salary offered to a candidate will depend on various factors, including their location, job level, and verified job-related knowledge, skills, and experience. In addition to a comprehensive benefits package, candidates may be eligible for additional compensation, such as participation in a bonus program and stock awards, where applicable. Lark is an Equal Opportunity and Affirmative Action Employer. We believe that diverse teams foster innovation and add to our mission-driven culture. We strongly encourage people from underrepresented groups to apply. #LI-Remote Compensation Range: $104,325 - $158,280

As a Senior Customer Success Specialist GenAI within the AWS Specialists & Partners (ASP) Customer Success Center of Excellence org, you will drive enterprise adoption and measurable customer business value realization for AWS generative AI services by engaging with customers and developing and exec

We are seeking a Senior Customer Program Manager to support the planning and execution of technical and operational programs for key partners and maintain strong customer relationships. Provide ongoing post-deployment sustaining support, serving as case manager for high priority concernsMonitor fact

ResponsibilitiesDrive continual product adoption, expansion sales and subscription renewals of the BILL platform to hit a monthly quotaManage and retain relationships in an enterprise book of businessMonitor customer health, product utilization, & trends in customer spend while using data to drive p

As the Manager of Customer Success, you will lead and coach a dedicated team of CSMs to drive the adoption, retention, and growth of Crusoe's offerings. Reporting to the Director of Customer Success, you will be responsible for the day-to-day operations of the CSM team, ensuring our customers receiv

Customer Success or Account Management at a. Customer Success certifications (e. You’ll work closely with engineering-facing users, run QBRs, translate customer feedback to product, and manage commercial conversations.

The Strategic Customer Success Manager (CSM) at Nimble is a key post-sales role focused on driving customer adoption, retention, and expansion across our enterprise accounts. This role reports to the VP of Customer Success and salary may land between $130-160k base depending on qualifications and ex

We’re building a product designed to genuinely help people level up their careers — and customer success is central to delivering on that promise. Help design and implement strategies to increase user success. Act as the Voice of the Customer.

As a Customer Success Manager, you’ll own the post-sale customer journey—driving onboarding, adoption, and expansion across a portfolio of commercial and enterprise accounts. They’ve built a cutting-edge platform sitting at the intersection of AI, LLMs, and modern data stacks—and they’re n

Customer Success Manager (French Required). As a Customer Success Manager, you will help companies across North America streamline their operations with Odoo’s integrated suite of business applications. We’re looking for someone proactive and customer-focused who takes ownership, builds lasting

You will be a pivotal player in creating exceptional customer experiences while driving business growth and efficiency. Act as the voice of the customer, managing escalations and building strong relationships at executive decision-making levels. Own pre-sales, after-sales, and customer satisfaction

Mid-Market Customer Success Manager. Monitor customer health, product utilization, & trends in customer spend while using data to drive proactive customer engagement. Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partne

As an Enterprise Customer Success Manager, you will be a trusted advisor to key named/strategic customers, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle. Develop a trusted advisor relationship with customers (C-suite) to e

WeBox is seeking an experienced, sales-oriented customer success manager to grow existing accounts within the corporate meal division which includes individual box meals, catering, pantry programs, etc. Partner with Sales and Marketing to create case studies, testimonials, and customer success stori

As a Customer Success Manager, Senior Manager (CSM Senior Manager), you will serve as a named resource and partner for Salesforce's HLS customer organizations. Salesforce is the #1 AI CRM, where humans with agents drive customer success together. These activities will enable you to proactively set t

As an Enterprise Customer Success Manager, you will be a trusted advisor to key named/strategic customers, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle. Serve as the 'voice of the customer' and provide internal feedback o

Sales Manager, Customer Success. Accountable for delivery on Customer Satisfaction and customer KPI scoring across all sites. Responsible for working closely with Sales Account Manager to create and deliver quarterly business reviews and establishing a cadence for standard reporting.

The successful candidate will be responsible for scaling the customer-facing organization and maintaining a high-touch, high-ownership customer experience as the company grows. Senior Vice President, Customer Success. Key responsibilities for the SVP or VP of Customer Success include driving the evo

The Customer Support Manager is responsible for all aspects of customer post-sales support to our US based customers and partners. As a Support Manager, your passion for exceeding customer expectations will flourish as you lead a team of high caliber Support Engineers in delivering exceptional custo

We're looking for a Customer Success Manager (CSM) to drive long-term success for our strategic North American customers. Strong communication and relationship-building skills across all levels of the customer organization - from field managers to senior executives. You'll join a high-impact Custome

You will work closely with Sales, Product, Engineering, and Operations to drive successful deployments and build repeatable systems that scale across customers. Can quickly diagnose why a customer is not successful and take action. Develop Scalable Customer Success Systems.

Customer Education: Collaborate with Customer Education and Product Marketing to identify knowledge gaps, develop enablement content, and scale self-service learning paths for customers. Customer Journey: Refine, instrument, and continuously optimize the end-to-end customer journey from onboarding t