A popular Asian supermarket based in Cardiff is looking for a supervisor to play a crucial role in ensuring the smooth and efficient operation of the store. Your primary responsibilities will involve assisting customers, maintaining a clean and organised store, restocking shelves, and providing support to other team members. As Supervisor, you will: Assist customers in finding products and provide information about their features. Handle customer inquiries, concerns, and requests in a professional manner. Acquire a thorough understanding of the products available in the supermarket, especially those unique to Asian cuisine. Stay updated on product promotions, discounts, and new arrivals. Ensure shelves are adequately stocked and well-organised. Monitor product expiration dates and remove expired items promptly. Assist in receiving and unpacking deliveries. Perform routine cleaning tasks, such as sweeping, mopping, and restocking cleaning supplies. Arrange displays to attractively showcase products. Operate the cash register accurately and efficiently. Process customer payments, issue receipts, and provide change. Maintain cash drawer security and report any discrepancies. Collaborate with colleagues to achieve daily tasks and goals. Follow the supermarket's policies and procedures regarding customer service, safety, and security. Adhere to health and safety regulations, including proper handling of food items. We’re looking for a Supervisor with the following: High school diploma or equivalent. Previous experience in a retail or customer service role is advantageous. Knowledge or interest in Asian cuisine and products. Excellent communication and interpersonal skills. Basic math skills for cashier duties. Ability to stand for extended periods. Capable of lifting and carrying moderately heavy items. Flexibility to work weekends, evenings, and holidays.
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