Night Receptionist - Conrad London St. James
hace 2 días
London
Night Receptionist - Conrad London St. James WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! Conrad London St James is one of Hilton's three global luxury brands and reflects the bold, inspired and personalised service we offer our guests. The hotel is renowned for its excellent service and is in the top 5% of hotels in London and the Top 10% in the world. A World Of Rewards • Hourly rate: £15.00 plus incentives from upsell, • A global travel program for team members, • Uniforms, • Meals whilst on duty, • The Blue Boar Pub, opened May 2021, which is a contemporary take on a British pub, • The Hedgerow, the hotel's first cocktail bar, which takes inspiration from the beauty of the traditional British countryside, • The Pem, a glamourous and elegant restaurant in the centre of the hotel showcasing classic British cuisine using modern techniques, • The Orchard, for afternoon teas and lighter meals, • The Executive Lounge, an exclusive space dedicated to our most valued guests, providing a higher level of luxury and personalized service., • 4 on 4 off position, • Achieve positive outcomes from Guest queries in a timely and efficient manner, • Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required, • Ensure that both the Night Manager and Night Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments, • Demonstrate a high level of customer service at all times, • Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts, • Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties, • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities, • Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy, • Act in accordance with policies and procedures when working with front of house equipment and property management systems, • Follow company brand standards, • Previous experience in a customer-focused industry, • Positive attitude and good communication skills, • Commitment to delivering a high level of customer service, • Excellent grooming standards, • Ability to work on your own and as part of a team, • Competent level of IT proficiency