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The Role Asset Management IFA Client Services/ Client Administrator/ Retail Client Operations – Surrey based (1-year’s Operations experience) Martis Search are representing a Surrey based Asset Management company to hire a permanent “Asset Management IFA Client Services/ Client Administrator/ Retail Client Operations.” In-our-opinion, they are one of the best boutique Asset Managers to work for in the UK. In essence you will be fully responsible for the end-to-end Client Operations support process. For example, the majority of their external clients for this side of this business are “Independent Financial Advisors”(IFA’s) and Retail clients, both sets of clients are all based in the UK (with an 80:20 % split heavily in favour of IFA clients). The IFA’s will bring in and introduce their book of Retail clients to the company’s Investment platform and the team are now supporting a brand new asset class called MPS (Managed Portfolio Services). So, the person will have daily contact on the phone, email etc with the IFA’s and Retail Clients. The role is really broad and varied and covers: Processing of new business/ Client Onboarding (and closing of new accounts for reasons such as bereavement, moving to an fund) Transfers In, Transfers Out. Client Services (answering all related queries directly with the clients on the phone, or email, or post for example relating to their investments, Client Onboarding, Client Offboarding, Bereavements, Transfers In, or Transfers Out). Managing external Transfer Agent. Administrative duties - including opening post, allocating work, managing queries. Cash & Stock Reconciliations. Maintenance of client records. Preparation and sending out of welcome letters and packs. Client Money/ CASS processing. Working closely with key internal stakeholders such as Sales/ Relationship Management, Risk, Finance & Compliance. Related Project Management. The successful incumbent will process and administer the firm’s Fund Manager’s business in a timely and accurate manner. They will monitor, oversee and process funds business on their internal/external platforms. The company have a very healthy track-record and $ AUM to match. You must either be from an Asset Management, or Wealth Management background and have a minimum of 2-3 of the tasks responsibilities above and having worked within IFA Wealth Management Operations (with the willingness and aptitude to learn more and take on more responsibilities within the Operations role). The company offer a hybrid mix of working-from-home and also in-the-office, but for the initial first three months you will be expected to go into the office full-time for on-the-job training. This is an amazing opportunity for someone to work for a very successful Asset Management company and the firm is truly invested in career progression (i.e. after a period of time to potentially become an Operations Supervisor, or Manager, or move into another department such as Risk, Compliance, or Sales) and they also offer study support, i.e. IOC, IMC, CFA, or even Excel, VBA, or Python courses. As this role is client facing, you will need to have a genuine “customer focused” approach, be a genuine people person and “go-getter” with good interpersonal skills, in both verbal and written form (i.e. sending out accurate emails and letters every day). In addition, having an aptitude with numbers and Excel is really important. Lastly, you need to take ownership of all queries, both big, or small and be proud and “dedication to excellence” to follow-up every customers query, know when to escalate to management etc. About you: Excellent Communication and Interpersonal skills. Collaborative Team player Ability to prioritise workload and work to tight deadlines. Good problem solving skills Ability to handle difficult situations with tact and diplomacy. Good administrative and personal organisational skills Good numeracy skills Good IT skills / ability to use Microsoft Office and Excel Salary £27,000 k pa - £30,000 k pa (dependent on experience), plus very good benefits.
Hospitality Supervisor & Admin Support ** **Permanent Are you a hospitality Jedi? Are you passionate about customer service? Do you love admin? This could be the perfect role for you! ** The Company** We are an award-winning (Cinema Audio Society, Music & Sound, Promax UK, Vox) world class leader in audio services, providing clients with a full offering to deliver any requirement needed in audio advertising, content or production across the globe. We’re based in the UK and USA and our 12 studios in Central London are a centre of excellence. We have creative, media, studios and digital under one roof and work on; radio, Spotify and digital audio advertising; audio post for TV and films; audiobooks; podcasts; music; foreign dubbing; gaming and digital campaigns to support audio experiences. Our clients include Spotify (we are their creative partner in the UK & North America), Acast, Netflix, Amazon, Cartoon Network, Disney, Guinness, Paddy Power Betfair, Audible and Penguin Random House. As more and more people consume and interact with audio technology, we help our clients navigate the complex world of audio and the opportunities it brings. We help brands to build their audio identity and create a distinctive sound and connection to the audiences they need to reach. We’re a mix of arty, geeky, techy, creative types who deliver exceptional products for our clients every single day. Diversity and inclusion matter to us and we are committed to inclusion across race, gender, age, religion, identity, physical ability, neurodiversity and experience. We welcome your uniqueness. In the last few years we’ve also donated time and money to Macmillan Cancer Support, The Malaria Foundation and Crisis, and we intend to do a lot more. We are committed to developing the audio industry and its future talent and we’re an active supporter of initiatives to inspire, train and develop young talent and open our doors to bring a diverse group of people into our industry. ** OUR VALUES** We know it’s all about getting the mix just right… 1 - We’re on the same wavelength We're one team We support each other We work together to achieve collective success 2 - We hear every pin drop We care about the details We deliver on what we promise We take responsibility 3 - We’re all ears We care passionately about our clients We provide exceptional customer service We build long term partnerships ** Our Culture - Defined By Our Team** We're creative (standard). We're honest and open. A swear jar would bankrupt us all. We're all equal and we laugh at ourselves… and each other. We're unconventional, productive and we do whatever it takes to get the job done. We like burgers (meat, veggie and vegan). We always make time for each other and our clients. We live and breathe audio. We're people pleasers. We're all very different and we love that about our team. We praise each other and recognise achievements. We like going to the pub for alcoholic and non-alcoholic drinks. We don't quit, we fix. We're kind and caring. We make a difference. We stick together and pick each other up when it's needed. We like to dance. We love karaoke. We say please and thank you. We're passionate and motivated. We always leave our clients feeling good. ** The person we are looking for** You love customer service and you get a kick out of admin. As the face of the studios and the first point of contact for most visitors, you will effortlessly welcome and assist clients, ensuring their comfort and needs are met through impeccable service, a warm demeanour, and clear communication. Your adept multitasking abilities will shine as you navigate busy reception periods with poise, and prepare studios for upcoming sessions, all while upholding an impeccable attention to detail and a positive attitude. Beyond client care, you will play an integral role in our operations by providing administrative support across all teams; managing documents and receipts, overseeing stock-taking, running reports, updating our CRM system, organising events and helping with data entry. If you are ready to leave an indelible mark on our studio's hospitality experience and collaborate with our diverse team, we invite you to join us in redefining excellence in audio post production. ** Key responsibilities** -Meeting and greeting clients, actors and guests into the building -Providing food and refreshments to all visitors -Adhering to strict check in / check out procedures -Providing guests with access passes where applicable -Ensuring the studios, communal areas and kitchenettes are sufficiently stocked and organising regular stock takes -General cleaning duties, including tidy down of studios, communal areas and kitchenettes (emptying dishwashers, hoovering, wiping down of surfaces etc.) -Maintaining any equipment specifically used for hospitality (coffee machines etc) -Manage receipts and additional administrative support -Supporting teams across all aspects of admin -Help removing and disposing of any confidential material securely (such a scripts) -Answering the phone and taking incoming messages. -Postal or courier administration. -Support dealing with any additional cleaning issues via an external supplier -Closing down, locking doors and setting alarms across the facility -Assisting with the planning and organisation of team social events. ** Essential requirements** -Hospitality experience is a must. -Confidence making and serving drinks, tidying tables and taking orders. -An interest in a fast paced working environment - no two days are the same! -A high level of organisational skills and experience. -Excellent attention to detail. -Proactive and able to work on your own initiative. -Ability to problem solve and work under pressure. -Confident, friendly, approachable and a team player. -Good level of experience of using Apple Macs, Google docs and sheets or similar programs -An understanding of receipt management and basic cost-tracking. -Confidence and calm under pressure dealing with celebrity clientele Must be eligible to work in the UK ** Bonus Points** -An additional language -First Aid or Fire Warden training ** Working hours /requirements** ** ** **-**This role is based onsite at our studios on Tottenham Court Road, London. -9 hour day, including 1 hour lunch break. -Daily start/end times will vary based on session start/ends. Requirements for most days range between 8am - 6pm with occasional evening work required. Salary and benefits -£27,500 per annum -25 days flexible holiday plus standard bank holidays for England and 3 fixed days between Christmas and New Year, when the business is closed. -Medical insurance scheme -Life insurance policy -Eye Care scheme with Specsavers -Cycle to work scheme -Season ticket loan -Various training schemes to help us all be better The hiring process It’s really important that we are a right fit for each other. Therefore we usually have three chats; phone, online and in person. This is so we can get to know each other properly which is really important for you and us, as we want you to be with us for a long time so you need to know it’s right for you too. If there is another way you’d like to do this, that will really give you the chance to shine, please tell us if we get in touch to chat. Apply Please apply with your CV and a covering letter and tell us why you’d like to join us and how you’d add brilliance to our team. Candidates need to have the right to work in the UK. Previous applicants are welcome. Please note, this is not a sound engineering or runner role. No agencies please. Thank you.
Maintenance Repairs Planner/Administrator Overview: - Answer phone and email enquires - Update clients portal daily - Logging jobs on our Simpro software - Ordering Materials as required - Book repair appointments with residents and clients - Following up with Operatives for updates daily - General office duties within the whole business as required by Senior Maintenance and Office Manager Experience in a similar role is essential
We need help with the office side of our ever growing electrical business!
Restaurant Senior receptionist/ host/hostess-Experienced-full time Please note that the position is Please note that we can only consider applicant with Restaurant Receptionist experience at least 2 years ! We are looking for someone who has great knowledge of how to handle a busy, high volume service with high turnover, knowledge of table turning, has high energy, can work independently and in team. The restaurant is a brasserie style, counts 110 seats inside and 40 outside. We are open every day and welcome around 2500-3000 guests weekly. The service style is casual and friendly but professional and efficient. For the role you will need: -Availability to work full time 30-40 hours per week as per weekly rota.Please note we can't offer part time or fixed days off. -Minimum 2 years previous senior or head restaurant receptionist/host experience in a high volume service -Highly organized nature with great attention to details -Knowledge of Opentable booking system -The ability to handle high volume customers flow -Some computer skills,knowledge of excel-word documents. -A welcoming manner -Great team player with strong communication skills The core functions for the role are as follows: -Management of online( Opentable) walk-in and phone reservations, party reservation organizing. -Daily admin of menus, reservations-using word&excel documents. -Responsible for welcoming guests to the restaurant, seating reservations and walk ins, -Dealing with all requests and queries in an efficient and professional manner whether face to face or over the telephone or in emails. -Follow the opening,closing and daily duties procedure. What the company offers to you: -Full time hours,Hourly earnings £15 / hours including tronc. -Plus tronc bonus on top of hourly wage. -Monthly payment with early access via Wagestream -Various weekly rota of double & single shift, 2-3 days off. -Staff drink and meal when in duty -Uniform -£500.00 Refer a Friend bonus -50% discount when dining with us pus 20% family discount -Pension scheme -28 days holiday ( inc bank holiday), increasing with length of service -Be a part of bubbly Borough market’s spirit All applicants must be eligible to work in the UK and must obtain a Share Code prior to application.
About Us Childsplay Clothing is a stylish independent retailer of luxury designer children’s clothes operating out of the UK. Incorporated 30 years ago, the business has built a trusted and talented team which have helped drive the strategy and vision to make the company one of the market leaders today. Childsplay Clothing has a vibrant and fashionable website and is the envy of many. We reach to a worldwide customer base from as far as the USA, Middle East to China. Our operation is backed up by our new high-tech Head Office and Distribution centre operating out of Dagenham. The Role: This is a fantastic opportunity to join the Childsplay Clothing Team. We are looking for a dynamic and enthusiastic Merchandising Admin Assistant to support the team. We sell the top luxury brands for Children’s Clothing and Accessories; in this role you will gain experience with internationally recognised Luxury and Premium Brands across clothing, footwear and accessories. ** Duties and Responsibilities** · Produce reports for the team – Taking ownership of Monday Morning reporting · Ability to notice and rectify errors · Maximise sales opportunities e.g., take something off promo if doing well · Produce best sellers’ reports and Monitoring Sales · Analyse sales and stock reports and make suggestions · Update on key sales info for meetings · Monthly sell through reports for suppliers · Produce sell through reports for meetings – keep on top of the calender · Assisting the team with day-to-day administrative tasks · Working alongside BAA in setting up seasonal Range Plan’s ** Qualifications, Skills or Experience Required** · The ideal Candidate will have; · Knowledge of retail environments and an understanding of Merchandising · Strong attention to detail, ensuring information is accurate · Good problem-solving skills · Passion for numbers, and a good working knowledge of Microsoft Excel · Demonstrate Market awareness including competitor activity · Organised and proactive with an ability to multi-task and work to tight deadlines, whilst maintaining excellent attention to detail · Awareness of Brand Values · Time Management skills
Overview Ornate i Ltd provides continuous support and good quality applications for admissions in higher education in the UK. We aim to deliver the best match between student needs and the Universities we partner with. We are seeking a highly organised and proactive Office Manager to join our team and contribute to our ongoing success. The Office Manager will be responsible for day-to-day administrative operations of our office. Duties · Day to day management and running of the office. · Develop, implement and manage the Health & Safety policy. · Ensure the office is organized, efficient, and well-maintained. · Manage the facilities and maintain security. · Ensure all staff and visitors have a comfortable and safe working environment. · Liaise with agents and maintain university communications. · Liaise with agents and proceed invoices for payment per the company’s policy. · Help to organise staff and marketing events. · Manage office supplies, equipment, and inventory, placing orders as needed. · Organise IT support. · Keep accurate records. · Report to the Head of the Admin team Experience Excellent organizational and time management skills; Strong written and verbal communication abilities. Proficiency in office software (e.g., Microsoft Office Suite, Google Workspace). Basic knowledge of bookkeeping and financial management. Ability to multitask and prioritize tasks effectively. Strong interpersonal skills and a customer service-oriented mindset. A level in business administration or a related field preferred but not mandatory. Experience in UK student recruitment or International student recruitment preferred but not mandatory. Join our team today and be part of a dynamic marketing environment where your skills will make a significant impact on our company's success. Job Types: Full-time, Permanent Pay: £35,000.00-£38,700.00 per year Additional pay: Bonus scheme Commission pay Performance bonus Yearly bonus Benefits: Company events Company pension Referral programme UK visa sponsorship Work from home Flexible language requirement: English not required Schedule: Monday to Friday Overtime Education: A-Level or equivalent (preferred) Experience: Office Management: 2 years (preferred) Work Location: In person Application deadline: 25/10/2024 Reference ID: Ornatei2024 Expected start date: 25/11/2024
We are an Interior Design business based in Kensington. Fundamentally, we are looking for someone to help with admin duties, everything from answering phone calls, general business paperwork, ordering materials, assist with company marketing material, preparing quotations to meeting our clients.
Jamavar, an exquisite fine-dining destination based in the heart of Mayfair, is looking for an experienced Reservationist to join our dynamic team. We pride ourselves on offering our guests an unforgettable dining experience, blending the rich flavours of India with world-class service. If you're an organised, people-person with a passion for hospitality, we want to hear from you! Key Responsibilities - Handle Enquiries: Be the go-to person for all reservation-related queries. - Maximise Revenue: Convert enquiries, recognise business prospects, and upsell services whenever possible. - Cross-department Collaboration: Work closely with all departments to ensure top-notch service. - Maintain Standards: Ensure all paperwork is accurate and complete, including catering requirements, booking supplements, and payment details. - Knowledgeable Service: Know our food and drink menus inside out to respond effectively to customer enquiries. - Admin Duties: Handle general administration tasks. - Health and Safety: Follow procedures and report any hazardous situations or accidents to management. - Team Collaboration: Prepare function sheets and work as part of a cohesive team. Qualifications - Fluent in English - Knowledge of SevenRoom and OpenTable systems - IT literacy, with experience in packages such as Excel, MS Word, etc. - Exceptional time management and organisational skills - Excellent telephone and communication skills - Friendly yet professional work ethic What We Offer - Competitive salary - A collaborative work environment - Opportunities for professional development and growth - The chance to be part of a fun and forward-thinking team - Employee discounts at some of the most prestigious restaurants in Mayfair Ready to bring your sparkle? We can’t wait to hear from you!
We are excited to be recruiting for the role of HR and Recruitment Manager for a vibrant organization based in Canary Wharf. Job Overview: The company are looking for a dedicated and enthusiastic HR & Recruitment Manager to oversee all aspects of recruitment and human resources practices and processes. Reporting directly to the CEO, the HR & Recruitment Manager will act as the go-to person for all employee-related issues with duties including job design, recruitment, employee relations, performance management, training & development and talent management. We strongly believe the job of our HR function is vital to the overall business success. Our people are what make us and the HR & Recruitment Manager will ensure we have a happy and productive workplace where everyone works towards achieving our mission and objectives. Promoting corporate values and shaping a positive culture is a vital aspect of this role and something we feel very passionate about. Job duties & responsibilities: Recruitment: - Working closely with managers to conduct a robust recruitment process for all vacancies throughout the company. - Proofread job descriptions and feed back to hiring managers on changes and suggestions based on market intel and recruitment trends. - Build talent networks to find qualified candidates. - Write & post job adverts. - Use multi-channel approach to source suitable candidates. - Manage the recruitment pages on the company website. - Screen applicants, evaluating if they meet the minimum requirements of the role. - Ensure candidates are managed through the process in a timely fashion whilst also ensuring they have an excellent ‘candidate experience’. -Engage with Hiring Managers to book interviews and collect feedback and support Hiring Managers with the recruitment process, where necessary. HR: - Managing Employee Relation cases for all employees which includes but is not limited to: Sickness and Absence Maternity/Paternity/Parental Leave Return to Work Compassionate Leave Disciplinaries Grievances Performance Management & Improvement Plans Welfare Meetings, Investigations Redundancies and Restructure - Creation of formal paperwork which includes but is not limited to: Contracts, Offer letters and Job Descriptions Contract amendment letters Leavers paperwork Meeting outcomes Formal warnings Improvement plans Settlement agreements Compromise agreements . Creation of all forms used within the company as well as implementation to the relevant platforms for access . Creation and management of all Company Policies and Procedures; this includes keeping them up to date in line with relevant changes . Managing and coordinating the internal appraisal process . Managing employee satisfaction and identifying areas that require improvement . Monitoring holiday entitlement and allowances; chasing for unapproved holiday/holiday adjustments Managing the introduction and processing of all staff benefits which includes: Healthcare cash plan Life assurance Bike to work scheme Season ticket loans DSE Eye Tests Pension Referral bonus - Right to Work audits - Medical record audits - Managing and chasing probation returns and paperwork including extensions and failures - Assisting with HR improvement projects and strategic advice to managers Payroll and Financial administration: - Inputting and collating all the data in relation to monthly payroll - System admin and super user of Payroll System - Managing payslips, P60s, P11Ds and P45s - Pension; uploading new joiners, removing leavers, making the monthly payments, amending percentage inputs and making stand-alone payments - Raising PO numbers and inputting invoice details to submit and send to suppliers through Ad-hoc: - Working with our external IT Provider and telecoms provider to act as the main contact for all queries, processing and approvals - Liaison for central service data protection provision and relevant policies - Project management as and when required heading up all projects which relate to the office, staff and/or IT - Working with the Office Manager to assist in the running of the central function service Muswell Group is acting as a recruiter for the hiring company Job Types: Full-time, Permanent Pay: £40,000.00-£43,000.00 per year Work Location: Hybrid remote in London, E14 9GE
What we are looking for… - Experience in high volume environments - Knowledge of food preparation techniques and hygiene/compliance requirements - Experience running a busy section independently - Enthusiasm and willingness to learn from our experienced chefs What’s in it for YOU? - A highly competitive salary - 50% off all food at any of our restaurants - All service charge is paid to you: no admin fee or any of that funny business - Ongoing individual training plan and opportunities for internal progression - Enjoy an extra day off on your birthday and a bottle of champagne, both on us - on top of your 28 days holiday
Job description Proactive Facilties Management is a dynamic and innovative company, committed to delivering exceptional service across all our operations. We are looking for a motivated and experienced Sales and Admin Executive to join our team and drive our sales and administrative functions to new heights. You will be part of a growing and diverse team, having many opportunities for career progression. Our staff are at the heart of what we do, we work hard to create an inclusive, mutually rewarding, and enjoyable working environment that operates fairly, safely, and respectfully. The core function of your role will be to provide support for the following: Role Overview: As a Sales and Admin, your primary role will be to support and lead our sales and administrative teams to ensure seamless operations. You will work closely with various departments, including marketing, operations, and accounts, to streamline processes and enhance overall business performance. This role is integral to maintaining our high standards of customer service and operational efficiency. Key Responsibilities: Sales Leadership: Lead, manage, and inspire the sales team to achieve and exceed sales targets. Develop and execute effective sales strategies to drive revenue growth. Monitor team performance and provide coaching and mentoring to ensure continuous improvement. Client Relationship Management: Build and maintain strong, long-term relationships with key clients. Ensure high levels of customer satisfaction through proactive communication and problem-solving. Identify opportunities for upselling and cross-selling to maximize revenue. Administrative Oversight: Oversee all administrative functions, ensuring they are efficient and support business objectives. Manage office operations, including scheduling, resource allocation, and team logistics. Ensure compliance with company policies and procedures across all administrative activities. Process Improvement: Continuously assess and improve sales and administrative processes to enhance efficiency. Implement best practices to drive operational excellence and streamline workflows. Reporting and Analysis: Prepare regular reports on sales performance, administrative efficiency, and other key metrics. Analyse data to identify trends, opportunities, and areas for improvement. Provide insights and recommendations to senior management based on analysis. Team Development: Recruit, train, and develop high-performing teams in both sales and administration. Foster a positive work environment that encourages teamwork, innovation, and professional growth. Manage team logistics using GPS software and ensure effective communication and coordination. Collaboration: Work closely with marketing, finance, and operations departments to align strategies and ensure cohesive execution. Coordinate with various stakeholders to manage bookings, quotations, and customer communications through our CRM system. Respond to customer inquiries, manage complaints, and handle essential administrative functions, including user maintenance, reports, and dashboards. Job role is not limited to the above* - - REQUIREMENTS - - Experience of working in the cleaning industry will be highly advantageous. You will need good secretarial skills, sales, admin, diary management experience, basic IT skills, excellent written and communication skills, an ability to work closely with other departments and to be able to work under pressure at times. Some basic finance or bookkeeping experience could also potentially be an advantage. Ability to communicate effectively with customers, clients, and staff Excellent written and verbal communication skills Ability to work well under pressure Ability to achieve performance criteria Positive and flexible approach to learning in role Self-motivated Sense of own initiative Ability to work effectively as part of a team Previous experience in the cleaning industry will be highly advantageous. Training and career progression will be provided, where required