Sales Manager - Polestar
il y a 2 jours
Norwich
About Polestar Polestar is redefining performance and sustainability in the automotive world. As a trailblazing electric performance brand, we fuse Scandinavian design, cutting-edge technology, and a commitment to a cleaner future. We’re looking for a dynamic manager to lead our retail and logistics operations - ensuring a seamless customer experience from first contact to vehicle handover. About Holden Group Holden Group is a family-owned automotive retailer with a proud heritage dating back to 1928. Built on a foundation of trust, integrity, and customer focus, we represent leading brands including Polestar., Volvo, Renault, Kia, Honda, and Dacia. With a strong presence across Norfolk and Suffolk, our mission is simple: to make buying, owning, and servicing a vehicle as easy and rewarding as possible. Our customer-first approach, combined with nearly a century of expertise, ensures every experience with Holden Group is built around quality, transparency, and innovation. Your Mission As Sales Manager, you’ll be responsible for ownership of the customer journey - from enquiry through to the handover of their new car. Reporting into the Centre Manager, you’ll lead a passionate sales team, oversee the preparation and delivery pipeline, and ensure every customer interaction embodies Polestar’s values of innovation, transparency, and sustainability. This is a unique blend of sales leadership and operational coordination, requiring strong people skills, commercial awareness, and precision in process management. Key Responsibilities Sales Leadership • Lead and motivate the Polestar retail team to deliver outstanding results, driving both sales performance and an exceptional customer experience., • Take an active role in the customer journey — greeting visitors, managing key handovers, and ensuring every interaction reflects Polestar’s premium, design-led ethos., • Develop and implement sales strategies that convert enquiries into confident ownership decisions, aligning with Polestar’s innovation and sustainability values., • Coach and inspire the team to achieve retail excellence, ensuring consistency, attention to detail, and enthusiasm at every stage of the process., • Analyse performance data and KPIs to drive continuous improvement and operational excellence., • Delivery & Logistics Coordination, • Act as the operational link between Polestar, customers, logistics partners, and internal departments., • Manage and schedule deliveries, ensuring seamless coordination between sales, workshop, valet, and logistics., • Liaise with Polestar POD to confirm allocated customers, delivery dates, and progress updates., • Oversee the logistics and delivery process, ensuring all vehicles are prepared to brand standards — clean, charged, and ready for handover., • Maintain communication with key stakeholders (Sales Administrator, Aftersales, and Workshop Managers) to ensure on-time delivery., • Proactively communicate with customers throughout the customer journey, taking ownership of pre and post delivery customer service queries- ensuring customer satisfaction scores are consistently achieved., • Ensure all documentation and Proof of Delivery (POD) processes are completed accurately., • Drive continuous improvement in delivery operations to support Polestar’s growth and customer satisfaction goals. What You Bring • Proven success in automotive sales management, ideally within the EV or premium segments., • Strong leadership and coaching ability with a collaborative, future-focused mindset., • Solid understanding of operational processes- from sales fulfilment to delivery logistics., • Excellent communication, organisation, and commercial acumen., • A passion for sustainability, innovation, and exceptional customer service., • Full UK driving licence. Why Join Polestar • Competitive salary with performance-based incentives., • Company car – drive the future with a Polestar model., • Career development within a fast-growing, purpose-driven brand., • Be part of a movement that’s shaping the future of mobility.