Complaints jobs in Richmond - Page 4

To ensure complaints and suggestions are positively actioned and dealt with correctly. * To identify individual training needs in line with the home's objectives and the employee's performance ...

Log complaints received to Head Office Complaints inbox and prepare summary reports. * Organise, distribute and process post and deliveries, including post office runs. * Field and log staff guest ...

Responsibility for Complaints Management and Complaints Reporting. * Assist with business' annual Lloyd's Oversight Principles self-assessment. * Provision of specific Compliance Training and ...

Manage more junior members of the Compliance team and any direct reports including with regard to Sanctions, TOBAs, Conduct Risk and Complaints. * Review and analyse regulatory changes, providing ...

Complaints Partner, Anti-Money Laundering Reporting Officer and Deputy Anti-Money Laundering Reporting Officer, Professional Indemnity Insurance Officer, Anti-Bribery Officer, Insurance Distribution ...

Handle escalated and complex customer issues and complaints. * Identify and implement service desk improvements and best practices. * Collaborate with other IT teams and stakeholders to ensure ...

... complaints, etc.; An interesting strategic role with some hands on Surveying experience needed. If this sounds like you please do click on the Apply Button, and we look forward to working with you.

Oversight of and support to complaints handlers, handling complaints in rare cases as appropriate. * Compliance Function ad-hoc strategic or operational projects as requested. * Record keeping in ...

Address client complaints. * Conduct pre-move-in and pre-move-out meetings with clients. * Financial management. * Oversee and manage pre-billing checks, dilapidations, and deposit returns. * Manage ...

Review and respond to premium guest feedback and complaints on behalf of the business. * Act as the escalation point for significant complaints, ensuring positive outcomes. Requirements: * Proven ...

You will support risk management and safeguarding, and manage concerns, complaints and complements. Clinical Oversight: * Provide leadership and guidance to the clinical team, including therapists ...

Recording details of enquiries, comments and complaints and actions taken * Communicating and co-coordinating with internal departments We are really keen to hear from applicants with the following ...

Taking the lead on all conduct, product governance and complaints matters * Development and implementation of the Customer Outcomes Framework * Maintaining conduct risk and customer outcome KRIs

Takes and registers all customer complaints and drives solution of customer complaints by solving it directly or assigning tasks to other function * Ensures correct on time billing to the customer ...

Keeping up to date with regulatory matters and developments, including Lloyd's Conduct Risk. minimum standards and Complaints principals. We're looking for individuals with previous experience within ...

Handle escalated complaints and provide AV equipment assistance. Feedback and Reporting: * Gather data on tenant and member experiences to improve retention. * Conduct community surveys and report on ...

... complaints professionally · Accountability for resident experience What are we looking for in a Junior Facilities Manager? · Experience working in residential or mixed use buildings. · Has ...

... Complaints handling - Preparation of performance reports and statistics - Management of external contractors and contracts - Excellent verbal and written communication skills - Excellent IT skills ...

Review and respond to challenges, queries and/or complaints about the decisions made and service provided by your team * Support and deputise for the Operations Manager in the delivery of their work ...

Ensure effective handling of customer complaints * Product Disposition: Decide on the final disposition of returned, rejected, recalled, or falsified products * Compliance with National Laws : Ensure ...

Address client complaints promptly. Manage pre-move-in and pre-move-out meetings with clients, handling associated tasks and inventories. Operational Efficiency: Assess available resources to ensure ...

Management of customer complaints, change controls, route cause analysis, and provide solutions to the matter. * Contact with Suppliers to ensure Quality Assurance compliance- EG leaflets

Responsible for maintenance of logs/registers such as FCA interactions, Breaches, Complaints, High Risk Register, etc. * Assisting with the maintenance of the internal Compliance System. * Completing ...

Address client complaints. * Conduct pre-move-in and pre-move-out meetings with clients, managing associated tasks and inventories. * Take responsibility for revenue, budgeting, and full reviews of ...