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Asset Manager Permanent £45-48k + Benefits West Midlands Hamilton Woods Associates are currently recruiting for an Asset Manager to provide be responsible for the day-to-day programme and project management, on a permanent basis. Duties and Responsibilities of the Asset Manager: Provide effective and strong leadership to the services and teams Ensure contractors plan, programme and complete works in accordance with agreed specifications Manage project works and programmes as detailed to ensure works are completed on time, within budget and to specification Assist with the management of tenants and leaseholder alteration requests Monitor contractors' performance against agreed targets Produce work schedules and specifications Assist, review and monitor budgets Monitor Health and Safety on all projects Manage and resolve complaints Essential Requirements of the Asset Manager: A relevant professional qualification Full UK Driving Licence To be considered for this exciting role, please contact Alice Wright- Senior Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful TPBN1_UKTJ

Registered Manager Care at Home Location: Lothians Contract Type: Permanent Full time Salary: £30,000£40,000 Are you an experienced care professional ready to take the next step into leadership? Join a growing homecare service where youll lead from the front, ensuring the delivery of safe, effective, and high-quality care. This is an exciting opportunity to manage and develop a dedicated team while driving service excellence and supporting people to live independently in their own homes. Key Roles and Responsibilities: Provide strong leadership, supervision, and support to care staff, promoting development, performance, and team morale. Oversee the day-to-day operations of the service, including staffing, rota management, and allocation of care workers. Ensure sufficient staffing levels to meet service demand with appropriately skilled and qualified staff. Develop, review, and approve care plans, risk assessments, and support plans to ensure person-centred care delivery. Monitor and maintain high standards through audits, compliance checks, and quality assurance processes. Manage complaints, incidents, and risk, carrying out investigations and implementing improvements. Lead on recruitment, induction, training, and retention of staff, ensuring compliance with regulatory standards. Maintain accurate records, reporting systems, and ensure adherence to all health & social care regulations and policies. Build positive relationships with clients and families, acting as a key point of contact and ensuring needs are met. Support business growth and development, contributing to service expansion and strategic objectives. Participate in on-call duties and provide out-of-hours support where required. Undertake a mix of office-based and field-based responsibilities, including occasional visits to clients and staff. Essential Skills and Attributes: A genuine passion for delivering high-quality, person-centred care. Proven experience in domiciliary care, ideally within a supervisory or management role. Strong leadership and people management skills, with the ability to motivate and support teams. Excellent communication and interpersonal skills to engage with staff, clients, families, and professionals. Strong organisational skills with the ability to manage multiple priorities effectively. Good understanding of care standards, regulatory requirements, risk management, and compliance. Ability to work under pressure, make informed decisions, and remain flexible in a fast-paced environment. Full UK driving licence and access to a vehicle. Commitment to dignity, respect, equality, and delivering compassionate care. Registration or or eligible to registerwith Scottish Social Services Council (SSSC) Desirable: Previous experience as a Registered Manager or Care Manager. Experience contributing to service growth and development. Knowledge of inspection frameworks and quality assurance processes. Qualifications: Minimum SVQ Level 3 in Health and Social Care (or equivalent) is essential. Higher-level qualifications in leadership or management are desirable. Additional Information: This role may involve a combination of office-based and field-based duties. Participation in an on-call rota is required, including responding to emergencies and out-of-hours issues. To Apply: Click "Apply" and submit your up-to-date CV. For more information and a detailed job description, contact Danielle Frame at 21 HSC. Suitable candidates will be contacted quickly with a view to arranging a formal interview with the Senior Management Team. 21 HSC Limited is an equal opportunities employer. TPBN1_UKTJ

We are looking to appoint a Construction Trainer to deliver both online and classroom-based training. Delivery will include accredited (CITB Site Safety Plus) and non-accredited training courses, as well as collaborating on projects such as the development of new courses and course materials. Key Duties & Responsibilities: Delivery of accredited (e.g CITB, NEBOSH, IOSH) and non-accredited training courses –classroom based and online – to the highest standard and in line with awarding body requirements. Ensuring you have available all relevant equipment required to deliver each training course. Maintaining a record of Continuous Professional Development. Providing positive and developmental feedback to candidates in a professional manner Passing any sales leads/enquiries from delegates to the sales team. Reporting immediately any genuine complaints to the Quality Manager for investigation. Assist in companywide projects (e.g development of new courses or securing new accreditations). Understanding of 3B courses and confidence advising clients Attend client meetings with the sales team as required Ensuring all paperwork is completed accurately and returned in line with Nexus processes Essential Skills & Experience: Excellent attention to detail Confidence to deliver training to a classroom or online through video software Excellent time management skills and ability to organise own workload Positive attitude and willingness to learn Minimum of 3 years' experience as a Construction Site Manager Desirable Skills & Experience: Award in Education & Training or equivalent adult teaching qualification NEBOSH Construction Certificate or Occupational Health & Safety NVQ at Level 5 or above Membership of IOSH at Tech level or above Experience of delivering training either in a classroom or online TPBN1_UKTJ

Kinaxia Logistics & Fulfilment are recruiting VNA Operatives to join their team at their site in Crick (NN6 7GZ). The VNA Operative will be responsible for order picking/packing or sorting from warehouse stock in preparation for loading to ensure the smooth day to day operation of the business whilst maintaining a high standard of customer satisfaction and safety.Monday - FridayDays: 06:00 - 14:00Nights: 17:00 - 01:00, 22:00 - 06:00£12.21 phAdditional benefits:Life AssuranceCompany Pension SchemeOpportunity for training and developmentFull Uniform and PPEOnsite ParkingCycle to work schemeLoyalty Awards (recognises employees with 5, 10, 20, 30 and 40 years’ service)Employee benefits and discounts across a range of top brands (including shopping, travel, motoring and days out)About the job:Complete all consignment paperwork in an accurate and timely manner to deliver a world class service; Investigate and resolve any discrepancies relating to missing items of stock and dispatch to reduce customer complaints; Undertake daily/weekly safety checks on the manual handling equipment and work areas, complete any relevant paperwork and deliver to your Team Leader/Supervisor/Manager to ensure the business is fully compliant; Operate high standards of general housekeeping in order to maintain a clean and tidy workplace at all times; Work in a safe manner and in compliance with Health and Safety regulations to reduce the risk of accidents; Assist other departmentsas and when necessary in order to ensure the smooth running of the business.Your knowledge and experience:Warehouse health & Safety proceduresStock management softwareFLT LicenceAbility to demonstrate, understand and apply our Company values. These are embedded in all roles and applicants must evidence these values as part of the application process.SafeTalentedAttentiveReliable

Join Our Team as a Customer Care Complaints Handler! Are you passionate about delivering exceptional customer service? Do you thrive in fast-paced environments and have a keen eye for detail? If so, we want to hear from you! Our client is seeking a dynamic Customer Care Complaints Handler to join their team! Position: Customer Care Complaints Handler Contract Type: Permanent Annual Salary: £16,000 - £24,000 Working Pattern: Part Time (Wednesday - Friday) Location: In Office Role Overview: As a Customer Care Complaints Handler, you will be a cornerstone of the organisation's customer service operation. Your role will focus on two pivotal areas: complaint handling and supporting regulatory requirements. Your strong analytical skills will play a crucial role in ensuring customer satisfaction and compliance. Key Responsibilities: Complaint Handling: Assess, evaluate, and investigate all complaints in line with departmental KPIs. Root Cause Analysis: Identify and analyse complaints from various sources, including Trust Pilot and social media. Operational Support: Implement and improve departmental processes based on analysis and forecasting. Training & Development: Identify staff training needs, develop training materials, and conduct refresher training sessions. Customer Engagement: Conduct regular assessments of customer interactions to ensure compliance with Treating Customers Fairly (TCF) principles. Collaboration: Work closely with internal departments and senior management to provide updates on team activities and development projects. Reporting: Submit KPI reports and maintain a root-cause analysis register. What We're Looking For: Experience: Proven experience in customer service operations, particularly in complaints handling. Skills: Strong analytical skills and exceptional attention to detail, with a talent for training and observation. Interpersonal Skills: Ability to build rapport quickly with clients and colleagues, demonstrating empathy and understanding. Motivation: A proactive approach to setting and achieving personal and departmental goals. Why Join Us? Be part of a forward-thinking organisation with a strong reputation in the industry. Enjoy a supportive work environment where your contributions are valued. Take the next step in your career with a role that offers both challenges and opportunities for growth. If you are ready to make a difference and join a team that values your skills and expertise, apply now! We can't wait to meet you! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Role Overview We view The Front of House Food and Beverage Manager as the operational engine and cultural leader of The Onley Beach Bar and Grill. This dual role requires a dynamic hospitality professional who pairs exceptional guest-relations skills with sharp business acumen. You will oversee all floor and bar operations (Food & Beverage), lead a high-performing team, increase footfall, and ensure an unforgettable guest experience. Who Are We? The Onley Beach Bar & Grill is a family friendly restaurant and bar located within Willoughby Park, a unique leisure, equestrian and events venue near Rugby. The venue overlooks a large all weather sand arena and is surrounded by grass banks where kids play and we host a variety of activities. We are a family run business with ambitious future plans. Everyone works closely together to deliver an exceptional guest experience, and you'll have the support of the owners and wider team to help shape and grow our hospitality offering. Special Points to Note Live in accommodation is available just a short walk from the venue in the glorious countryside on our estate. Hospitality, particularly during the busy summer season, often involves long shifts, so we believe living on site offers a practical and convenient option for the successful candidate. For candidates with an equestrian background or passion for horses, there may also be the opportunity to keep your own horse on site. We're looking for someone who can see the potential of the business, embrace our vision and take ownership of the food and beverage operation. In return, you'll be given the autonomy, support and opportunity to build something special and play a key role in the continued growth of Willoughby Park. Key Responsibilities Team Leadership : Recruit, train, scheduling/rota, monitor and mentor all floor and bar staff. Inspire a culture of hospitality, accountability, and high-performance standards leading by example. Create a harmonious happy team spirit. Floor Management: Actively manage peak service shifts. Engage with guests, handle complaints with grace, and maintain a high-energy, welcoming room atmosphere. Ensure the guest experience is of the highest calibre. Food & Beverage Program: Design and maintain a profitable food and beverage program. Oversee menus, cocktail creation, wine lists, and staff training on product knowledge. Work with the chef to ensure menus are correct, up to date and of the quality that ensures a return customer base. Financial Controls: Manage inventory, Budgets, wastage reports, place vendor orders, and control pour costs. Minimize waste, audit tills, and meet monthly labour and beverage cost targets. Health & Compliance: Ensure strict adherence to food safety, cleanliness, and local alcohol licensing regulations. Maintain a safe environment for staff and guests. Increasing Footfall: Implement a regime of events and activities to draw people to the venue and keep them returning. Commercial Performance: Drive revenue by increasing footfall, encouraging repeat business, maximising average spend and identifying new opportunities for growth through events, promotions and partnerships Manage Venue as a Family Environment: We want a key manager to join our team and quickly share our vision for the venue, especially future growth. Asset and Equipment Management: Ensure all areas of the venue and equipment is correctly maintained and any defects reported immediately. Reporting: Using Tevalis POS. and other structures of reporting to the senior team on a weekly basis. Dynamic Team Player: Must work well as a team and be able to pivot to any task that may be required to progress the venue and customer experience. Lead By Example: Ensure that the highest standards are set and enforce standards on staff. Auditing: staff, equipment, vendors, cleaning, and the general appearance of the venue. Surge Management: Ensure expected increase in footfall from equestrian shows is managed and sufficient stock and staffing. Hands On Role: Pivoting to any tasks related to delivering a high standard of customer experience. Essential Requirements Experience: 3+ years of proven success as a Bar Manager, FOH Manager, or Assistant General Manager, Sous Chef, Senior Barman or similar senior role in a high-volume bar and restaurant. A variety of roles would be highly attractive, such as bar and cheffing experience. Experience managing and developing teams, recruitment and staff retention would also be advantageous. Leadership Style: Be a diverse service hands-on leader who leads by example and has a willingness to motivate the team to make the bar a success. Financial Literacy: Strong understanding of P&L statements, inventory management software, labour cost optimization, and vendor negotiations. Experience with stock control, GP management and budgeting is highly desirable. Certifications: Food safety certifications, any hospitality related courses or qualifications are a bonus but not essential. Availability: Flexibility to work late nights, weekends, and holiday shifts. Normal industry standards. Given the seasonal nature of the business, longer shifts during peak summer periods should be expected. Adaptability Under Pressure: A proven track record of maintaining a calm demeanour and directing a large, fast-moving team in a time sensitive environment. Increase Footfall: The ideal candidate will work with the senior management team to create a portfolio of events to increase footfall. Be proactive in identifying opportunities to increase repeat business and enhance the guest experience Marketing: working with the senior team a social media presence and related advertising campaigns will be created to promote events. Events Budget: As a family orientated venue, we focus our resources on appropriate events and will provide a budget to ensure families are interested in returning. Preferred Attributes Problem Solver: Calm under pressure with a natural ability to diffuse difficult situations. Trend Savvy: Stays ahead of industry trends, family interests, from innovative cocktail techniques to modern POS. Innovate operations and remain relevant to clients. Brings fresh ideas to enhance the guest experience, events programme and overall commercial performance Hospitality Mindset: Remembers regular guests, anticipates needs, and treats the business like it is their own. We want someone who can grow organically with the business and progress. Tevalis: Understands the P.O.S. or willing to learn. Care and Diligence: Always support the senior team and the site's vision wholeheartedly and with your best efforts and create a venue people want to come back to. Entrepreneuria l: Enjoys building and improving a growing business, takes ownership of their area, and looks for opportunities to increase revenue, improve efficiency and enhance the guest experience. Remuneration and Holidays Salary: attractive package for the right candidate. Customer Surcharge: We do not currently feel the quality of our experience warrants charging customers a surcharge, but we would support the ideal candidate in their endeavours to achieve the level of service and guest experience that customers would feel happy to pay a 10% service charge. Bonuses: attractive venue performance related bonus. Holidays: Summers are our busiest time but outside of this we offer fantastic holiday opportunities. TPBN1_UKCT

Interim Head of Customer Management - Electricity Transmission Location: Warwick, UK (Hybrid Working) Contract: Interim Assignment until 31 August 2026 Business Area: Electricity Transmission Salary: Competitive Day Rate About the Role The UK's journey to Net Zero is driving unprecedented demand for electricity transmission connections. As renewable generation, energy storage, data centres, interconnectors and major industrial customers seek access to the transmission network, the volume and complexity of customer projects continues to grow at pace. We are seeking an exceptional Head of Customer Management to lead our customer strategy, stakeholder engagement and commercial performance across Electricity Transmission. This is a high-profile leadership role with responsibility for shaping the customer experience, influencing industry reform, and ensuring our connections process is fit for a Net Zero future. Reporting into the senior leadership team, you will provide strategic direction across the business, championing a customer and stakeholder-centric approach while balancing the needs of individual customers with the long-term interests of the wider network and industry. You will lead a highly skilled team responsible for managing customer relationships across the end-to-end connections journey, delivering licensed and unlicensed revenue targets, improving regulatory performance, and driving transformational change across the organisation and wider industry. What You'll Be Doing As Head of Customer Management, you will: Develop and deliver Electricity Transmission's customer experience strategy and transformation roadmap. Lead a team providing a seamless end-to-end customer experience across all customer projects and technologies. Ensure customer insight and stakeholder feedback directly influence strategic priorities and operational decision-making. Lead the management of customer escalations, concerns and complaints, ensuring timely and effective resolution. Drive performance against regulatory incentives, including Quality of Connections and Timely Connections measures. Ensure compliance with all relevant connection licence obligations. Lead strategic relationships with key industry stakeholders including regulators, system operators, government bodies, trade associations and major customers. Represent the business at senior industry forums, customer events and stakeholder meetings. Lead industry-wide collaboration to reform and modernise the connections process, ensuring it supports the transition to Net Zero. Drive the adoption of digital tools, systems and new ways of working that improve customer outcomes and operational efficiency. Oversee the delivery of licensed connection projects and growth of the unlicensed revenue portfolio, including consultancy, capital and maintenance services. Ensure strong collaboration across the wider organisation to deliver outstanding customer outcomes and commercial value. Champion a culture of continuous improvement, innovation and customer focus across the business. What We're Looking For You'll be an experienced senior leader with a proven track record of delivering customer, commercial and transformation outcomes within a complex and highly regulated environment. Essential Experience Degree qualified or equivalent professional experience. Significant experience in customer management, stakeholder engagement and relationship management. Strong commercial leadership experience, including managing major customer relationships and contractual performance. Demonstrable success leading large-scale business transformation and change programmes. Experience leading cross-functional teams within large, complex organisations. Extensive experience influencing and engaging executive-level stakeholders. Strong understanding of customer experience strategy, performance improvement and organisational change. Experience using data, insight and customer intelligence to inform strategic decision-making. Proven ability to build trusted relationships across internal and external stakeholder groups. Excellent communication, influencing and negotiation skills. Desirable Experience Deep knowledge of the UK energy sector and electricity transmission industry. Understanding of energy regulation, market arrangements and future industry developments. Experience working with regulators, government bodies and industry forums. Knowledge of RIIO frameworks, customer incentive mechanisms and stakeholder engagement requirements. Experience delivering digital transformation programmes. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Pontoon is an employment consultancy. We put expertise, energy, and passion into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an all-encompassing environment that helps them thrive. Candidates will ideally show evidence of the above in their CV to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunity's employer. Please email me

Meet & Greet / Reception Assistant Shire Hall, Warwick £12.85 per hour 16 hours per week (Tuesday - Friday, 8:00am - 1:00pm) Temporary until 31st October 2026 (potential extension) Warwickshire County Council are currently recruiting for a Meet & Greet / Reception Assistant to join the team at Shire Hall, Warwick. This is a fantastic opportunity for an experienced customer service professional to become the welcoming face of the Council, supporting visitors, staff and partners on a daily basis. Working within a small team of three, you will provide a professional front-of-house service, assisting customers with enquiries, directing visitors to the appropriate services and helping ensure the smooth running of reception operations. Key Responsibilities: Providing a professional and friendly reception service to visitors and staff. Greeting, signposting and assisting customers with a range of enquiries. Answering telephone and email enquiries and taking accurate messages. Supporting customers to access Council services. Managing incoming and outgoing post. Maintaining records and updating information on internal systems. Liaising with internal teams and building partners to ensure a positive customer experience. Reporting building and maintenance issues as required. Supporting the wider team with administrative duties. Undertaking responsibilities such as key holder, fire warden and first aider following training.Key Skills & Experience: Previous experience within a busy customer-facing environment. Strong communication skills, both verbal and written. Excellent customer service skills with the ability to handle complaints professionally. Confident using Microsoft Office packages including Word, Excel and Outlook. Able to think on your feet and work using your own initiative. Organised, methodical and accurate approach to work. Ability to work effectively as part of a team. Resilient and capable of dealing with a varied workload and customer demands. About us and our client As a flexible employee of Pertemps Recruitment Partnership Ltd, you will be joining one of the UK’s largest and most successful independent recruitment agencies. Our partnership approach ensures you feel valued and supported throughout your assignment. Warwickshire County Council is a forward-thinking Local Authority committed to delivering high-quality services. You can expect to be part of a team that is: • High performing • Collaborative • Customer focused • Accountable • Trustworthy