Customer service online jobs in NorwichCreate job alerts

Trainee AI Engineer – No Experience Needed \n Future-proof your career in Artificial Intelligence – starting today. \n Looking for a career change? Currently employed but want something better? Or maybe you're between jobs and ready for a fresh start? ITOL Recruit's AI Traineeship is designed to get you into one of the fastest-growing industries with zero experience required. \n Train online at your own pace and land your first AI Engineer role in 1-3 months. \n Please note this is a training course and fees apply \n Job guaranteed - complete the programme and get a job or get your money back. \n Our candidates earn £28,000-£45,000. \n \n Why AI? \n AI is reshaping every industry you can think of. Healthcare, finance, retail, and manufacturing – they’re all scrambling for skilled professionals. \n The demand far outstrips supply, which means excellent salaries, flexible working arrangements, and genuine job security. \n \n How It Works \n Step 1 – AI Engineering Fundamentals \n Start with the basics of AI, including neural networks and large language models, to build a solid foundation in AI engineering. \n Step 2 – Data Fundamentals \n Understand the data workflow, from collection to cleaning, and learn how to prepare data for AI applications. \n Step 3 – Notebooks & IDEs \n Get hands-on with industry-standard tools like Jupyter Notebooks and VS Code to develop AI systems. \n Step 4 – Python Programming \n Master Python, covering everything from the basics to object-oriented programming (OOP). \n Step 5 – Python Streamlit Project \n Apply your Python skills by building a car price prediction app using Python and Streamlit. \n Step 6 – Python for Data \n Learn essential Python libraries like NumPy, Pandas, and Matplotlib for data manipulation and visualisation. \n Step 7 – AI Sentiment Analysis Project \n Work with Hugging Face to build a sentiment analysis classifier using real-world AI techniques. \n Step 8 – AI Prompt Engineering \n Master prompt engineering, learning how to craft effective prompts for controlling AI outputs. \n Step 9 – Retrieval-Augmented Generation (RAG) \n Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. \n Step 10 – AI Specialised Customer Service Chatbot Project \n Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases and knowledge bases. \n Step 11 – Machine Learning Fundamentals \n Understand machine learning principles and algorithms, and how to train and test models using scikit-learn. \n Step 12 – Machine Learning Project \n Put your machine learning knowledge into practice with a hands-on project. \n Step 13 – AI & Data Ethics \n Study the ethical considerations in AI, including issues of bias, fairness, and data privacy. \n Step 14 – Oral Exam \n Complete a virtual oral exam to assess your understanding and ability to apply your learning. \n Step 15 – AWS Certified Cloud Practitioner \n Finish with the AWS Certified Cloud Practitioner course and exam to gain essential cloud computing knowledge. \n \n What You Get \n · 100% online, self-paced training \n · Microsoft AI-900 certification included \n · 1-to-1 tutor and recruitment support \n · Real-world project experience \n · Job guarantee – get a job or your money back \n · Starting salary of £28,000–£45,000 \n \n We Get You Hired \n We're not new to this. ITOL Recruit has 15+ years of experience and has placed over 5,000 people into new roles. \n Our job programmes include certified tutors, UK-accredited qualifications, and one-on-one support from a recruitment adviser focused on placing you. \n We don't believe in empty promises. Complete our programme, follow the process, and if you don't land a job, you get your money back. \n "Five months from complete beginner to AI engineer. Best decision I ever made." – Jamie W., now working as a Junior AI Engineer in London \n \n Ready to Start? \n If you’re motivated, curious, and excited about technology, we’ll help you turn that into a career you can be proud of. \n Apply now, and one of our expert Career Advisors will be in touch within 4 working hours to guide you through your next steps. \n

Thinking About a Career Change? Why Not Choose HR? \n If you've reached a crossroads in your professional life and are looking for a fresh start in a people-focused, rewarding industry then Human Resources might be exactly what you’re looking for. \n Many of our candidates come from diverse professional backgrounds retail, customer service, administration, healthcare, education, hospitality, and more. What they all have in common is the desire to do meaningful work, support others, and build a stable, long-term career. \n Our HR Career Change Programme \n We specialise in helping individuals transition into HR—starting with recognised qualifications and ending with real job opportunities. \n Whether you're working full-time, part-time, or in between roles, our online learning and personalised recruitment support can help you make a successful move into the HR profession often in just a few months.Please note that this is a training course and fees apply. \n Why Human Resources? \n The HR profession is growing steadily across all sectors. As businesses put more focus on employee wellbeing, development, and company culture, skilled HR professionals are more important than ever. \n Even entry-level roles in HR offer strong salaries, clear progression routes, and opportunities to specialise over time (in areas like learning & development, recruitment, employee relations, and more). \n Here are typical UK salaries at various stages of the HR journey: \n\n • HR Administrator - £27,000+\n, • HR Assistant - £30,000+\n, • HR Officer - £35,000+\n, • HR Advisor - £38,500+\n, • HR Manager - £55,000+\n\n And with hybrid and remote roles increasingly common in HR, the flexibility is there too. \n How It Works - Your 3 Step Journey Into HR \n Step 1 - CIPD Level 3 Certificate in People Practice \n The CIPD Level 3 Certificate in People Practice is the industry-standard entry point into Human Resources. It's assignment-based (no exams), and is delivered fully online with expert tutor support. \n\n • Accredited by the Chartered Institute of Personnel & Development (CIPD)\n, • Covers recruitment, employee relations, HR systems, and more\n, • Complete in approx. 10-12 weeks at your own pace\n\n This course not only boosts your employability—it also gives you the confidence and credibility to take the leap into a new industry. \n Step 2 - Tailored Recruitment Support \n Once you're qualified, our Recruitment Support Team will help you translate your background and new qualification into real job opportunities. \n We’ve been helping career changers break into new roles since 2007—and our 4.8 Trustpilot rating shows how serious we are about your success. \n You’ll get: \n\n • A professionally written, HR-focused CV\n, • Job-matching advice tailored to your experience and location\n, • Application support, interview prep, and mock interviews\n, • Ongoing 1-to-1 guidance to help you land your first HR role\n\n Step 3 - Start Your New HR Career \n Most of our candidates secure their first HR job within 3-6 months of qualifying—and often sooner if they’re based near a major town or city. \n And to give you confidence, we offer a Money Back Guarantee:If we can’t help you secure a role within 12 months of passing your qualification, we’ll refund your training fees. \n Flexible, Affordable, Achievable \n To make things easier, we offer flexible payment options to spread the cost of your training over 12 months—so you can get qualified without financial pressure. \n Ready to Make the Change? \n Enquire now and one of our experienced Career Consultants will contact you within 4 working hours to answer your questions and help you take the first step towards a new, rewarding career in Human Resources.

Maintenance CoordinatorLocation: Various Norfolk SitesSalary: £14.96 per hour (£29,179 per annum)Hours: Monday Friday, 9:00am 5:00pmDBS: Enhanced DBS requiredEleven 11 Recruitment are recruiting on behalf of our client for a Maintenance Coordinator to join their Facilities team. This is an excellent opportunity for an experienced multi-skilled maintenance professional to join a busy and supportive environment, carrying out a variety of maintenance, repair and improvement works across multiple sites.The successful candidate will play a key role in delivering responsive and planned maintenance services, ensuring properties are maintained to a high standard while meeting compliance, health and safety, and service performance expectations.Key ResponsibilitiesCarry out a range of multi-skilled maintenance tasks including carpentry, joinery, plumbing, painting and decorating across occupied and vacant properties.Complete repairs, improvement works and support new building projects as required.Conduct inspections of properties to identify maintenance requirements and determine the most cost-effective solutions.Ensure all works are completed to required quality standards and within health and safety procedures.Accurately record works completed and update systems using handheld devices and tablets.Liaise with colleagues, contractors and residents regarding maintenance activities and urgent works.Maintain van stock levels to support efficient service delivery.Drive and operate company maintenance vehicles safely and responsibly.Participate in an out-of-hours emergency call-out rota where required.Support wider teams with maintenance advice and guidance when necessary.Complete all associated administration and maintain accurate records.Attend team meetings, training sessions, one-to-one meetings and annual appraisals.Support a culture of safeguarding, inclusion and excellent customer service.RequirementsEssential:Minimum 3 years experience within a maintenance or similar environment.Experience within multi-trade roles including joinery, building, plumbing, decorating or general maintenance.GCSE (or equivalent) in Maths and English.Recognised apprenticeship or training in a relevant trade discipline.Full UK driving licence and own transport.Strong communication skills with the ability to work effectively with colleagues, clients and contractors.Ability to work flexibly and adapt to changing priorities.High levels of professionalism, honesty and integrity.Willingness to work occasional unsociable hours if required.Desirable:City & Guilds / NVQ Level 3 in a maintenance discipline.Knowledge of hot and cold-water systems and basic electrical works.Understanding of Health & Safety legislation and maintenance compliance requirements.First Aid qualification.Additional InformationThe role may involve occasional evening or weekend work and participation in an emergency response rota. The position can also involve physical tasks including lifting, bending, climbing and working in varying environmental conditions.To apply please call us on 01603 337028 or apply online toTPBN1_UKTJ

Customer Service Representative - Temporary to Permanent \n\n • Full-Time and part-time shifts available\n, • Office based in Bowthorpe and hybrid working after training\n, • Hours: Full or part-time hours available. Minimum Part-time 28 hours Full time is 37.5 per week\n, • Shift Pattern: Five days per week, Monday to Sunday. Shifts are 8 hours (including a 30-minute unpaid break) scheduled between 08:00 and 20:00.\n, • Salary: £12.81 per hour\n, • The role will commence initially on a temporary basis then become permanent \n\n Please note: This position is subject to pre-employment screening, including a basic DBS check and two years of referencing. All screening must be completed prior to your start date, which may require adjustment if necessary. \n About the Role \n This role offers the opportunity to join a warm and friendly contact centre team focused on delivering exceptional customer service. You will support customers with telecare products and services that promote independence, safety and wellbeing. The role involves handling varied customer enquiries and creating meaningful conversations and long-term customer satisfaction. \n Key Responsibilities \n\n • Manage inbound and outbound customer enquiries via phone, email and digital channels\n, • Provide detailed product information and tailored recommendations based on customer needs\n, • Build and maintain strong customer relationships to encourage loyalty and repeat business\n, • Identify and promote upgrade opportunities that enhance customer safety and independence\n, • Explain the value and benefits of new or upgraded products clearly and confidently\n, • Create quotations, process orders and manage timely follow-up activities\n, • Maintain accurate and compliant records within the CRM system\n, • Keep up-to-date with product updates, service changes and market trends\n, • Collaborate with colleagues across operations, marketing and customer service to support a seamless customer experience\n, • Contribute ideas and feedback to help identify improvement opportunities and customer needs\n\n Your Day-to-Day Will Include \n\n • Engaging customers to resolve queries and offer appropriate product solutions\n, • Keeping accurate and timely records of all interactions and agreements\n, • Monitoring your sales pipeline and following up on outstanding leads\n, • Escalating complex or sensitive issues when required\n, • Ensuring compliance with internal policies, procedures and industry regulations\n, • Handling challenging conversations with professionalism and empathy\n, • Sharing insights, best practices and successes with the wider team\n\n About You \n The successful applicant with have strong communication skills, able to communicate by telephone and email. You will have strong empathy skills, listening and understanding the customers situation, need or issue. You enjoy listening and speaking with customers, understanding their needs and advising on the right solutions—whether they require a new system, an upgrade or reassurance. You work effectively across inbound and outbound activity to provide excellent customer service. \n Please apply online or contact Maxine, Isobelle or Andrea at Reed Norwich

Are you a customer-focused professional looking to build a rewarding career in the insurance and claims sector? Our client, a highly respected and award-winning organisation, is seeking a Third Party Motor Claims Handler to join their growing team in Norwich. \n This is a fantastic opportunity for someone who enjoys speaking with customers, thrives in a fast-paced environment, and is motivated by achieving results while delivering exceptional service. \n As a Third Party Capture Motor Claims Handler, you will be responsible for contacting claimants involved in road traffic accidents with the company's policyholders. Your objective will be to provide a seamless claims experience by introducing the services available to them, managing vehicle damage claims, and arranging replacement vehicles or alternative settlement solutions where appropriate. \n Key Responsibilities \n\n • Manage and progress a portfolio of claims efficiently to achieve individual and team targets.\n, • Communicate with claimants and other relevant parties via telephone and email.\n, • Deliver a high standard of customer service throughout the claims process.\n, • Maintain accurate records and ensure compliance with internal procedures and audit requirements.\n, • Coordinate with approved suppliers and partners to initiate and progress claims.\n, • Identify opportunities to promote available services and prevent claimants from seeking alternative providers.\n, • Handle inbound and outbound calls professionally and confidently.\n, • Make informed decisions and resolve queries in a timely manner.\n\n About You \n The successful candidate will possess: \n\n • Excellent verbal and written communication skills.\n, • Strong attention to detail and accuracy.\n, • The ability to manage a busy workload and prioritise effectively.\n, • Confidence in handling objections and promoting services where appropriate.\n, • A proactive and organised approach to work.\n, • Strong decision-making skills.\n, • A positive, enthusiastic, and target-driven attitude.\n\n Previous experience within motor insurance, claims handling, credit hire, customer service, contact centres, or financial services would be advantageous but is not essential, as full training will be provided. \n Working Hours \n\n • 37.5 hours per week.\n, • Rotating shifts between 8:00am and 8:00pm.\n, • Minimum of one late shift per week (12:00pm to 8:00pm).\n, • One in four Saturdays (8:00am to 1:00pm) with time off in lieu during the week.\n, • Hybrid working available once competency has been achieved.\n\n Benefits \n\n • 25 days annual leave plus Bank Holidays and wellbeing days.\n, • Option to buy and sell additional holiday.\n, • Hybrid working opportunities.\n, • Smart casual dress code.\n, • Pension scheme.\n, • Annual awards events and charity initiatives.\n, • Excellent career progression opportunities.\n, • Access to professional development resources including LinkedIn Learning, Coursera, and Lean Six Sigma training.\n, • Free annual eye test and discounts on eyewear.\n, • Group Life Assurance and Income Protection.\n, • Optional Private Medical Insurance.\n, • Employee Assistance Programme (EAP).\n, • Volunteering opportunities.\n, • Additional flexible benefits including cycle to work scheme, dental insurance, critical illness cover, travel insurance, technology schemes, share save plans and more.\n\n Interested? \n Apply today to find out more about this exciting opportunity based in Norwich. \n Please call Michelle Topley on or email your CV to . Alternatively apply online.

My client is a market leading, award winning and hugely respectable business based in the heart of the Financial Services sector here in Norwich, they had been successfully trading for over twenty years. \n If you're looking to transfer your financial service skills and experience to a role that is unique and different, you have an eye for detail and are naturally methodical then read on... \n Due to growth of business they now require a Financial Research Analyst to join their expanding team. \n This presents a great opportunity to join a high quality financial analysis team. The department encompasses analysis across all personal finance products. There is also considerable scope for the successful applicant to add value to the business in terms of process improvements. You will be expected to learn quickly, with the view to gaining extensive knowledge of the financial services industry and the products on offer and ideally will be able to work to a high standard across a number of different product areas. \n A key role, you will be in regular contact with financial institutions via the telephone to obtain up to the minute information for online publication and print. You will be collecting up to date information, analysing it and using the information gained to feed to the clients so they are kept instantly and continuously up to date with the money markets. \n You will either have preferably been in a financial based role from the retaiol banking sector, dealing with personal finance and savings. \n In addition to the salary there is the following; \n 25 days holiday per annum plus Bank Holidays \n Hours of work are 9-5 Monday to Friday (no weekend work) \n Enhanced Workplace Pension Scheme \n Free staff car parking \n Group Life Insurance \n Key Responsibilities \n • Financial data input / extraction and analysis \n • Identify and deliver automated data solutions and work arounds to improve data efficiency \n • Production of financial charts and figures for national press publications \n • Relationship management with financial services providers with regards the provision of data \n • Analysis and selection of Best Buys products and features \n • Summarising national financial news and product changes \n • Analysis support for internal projects and investigations \n • Subject matter expert for product area \n • Ability to work together as part of a team to deliver up to date financial information to short time-scales \n Personal Specification \n • Excellent MS Excel skills & macro writing ability (desirable) \n • Knowledge and experience of the financial services industry and products (desirable) \n • A focus on numerical accuracy is key for the role \n • Ability to handle large volumes of data in a clear and structured way \n • Good communication and relationship management skills \n • Analytical and methodical approach to problem solving \n • Ability to seek and identify efficiency improvements that deliver benefits to the business \n • Able to set high personal standards, use initiative, persuade others, recommend improvements and influence strategy \n • Articulate and customer focused \n • Ability to multi-task and work under pressure \n Please apply if you think this is the right role for you?

Job Title Service Colleague (Food Services) \n Location FS - 1342 Snetterton Subway \n Employment Type Part time \n Contract Type Permanent \n Shift Pattern Work Shift: Days \n Hours per Week 8 \n Pay Rate £13.10 \n Category Retail Hourly Colleagues, Sales Staff \n Closing Date 4 August 2026 \n \n Service Colleague (Food Services) \n At Asda, we want you to find your everything. As a Service Colleague in our food services team, you’ll be at the heart of the customer experience—serving delicious food, keeping the environment clean and welcoming, and making sure every customer leaves happy. Whether you’re preparing food, working the tills, or helping with deliveries, you’ll play a vital role in the smooth running of our branded outlets like Greggs, Subway, and Burger King.You’ll be part of a friendly, fast-paced team where great service and teamwork are everything.What makes a brilliant Service Colleague:• Customer-focused: You enjoy helping people and making their experience a positive one.• Team player: You work well with others and support your colleagues.• Reliable: You show up ready to work and take pride in what you do.• Positive attitude: You bring energy and enthusiasm to every shift.• Willing to learn: You’re open to training and keen to build your skills.What you’ll bring:• A friendly and helpful approach to customer service.• Willingness to work in a fast-paced food service environment.• Good communication skills and a team mindset.• Flexibility to work a range of shifts, including weekends and evenings. \n We do reserve the right to close this vacancy before the advertised closing date. Apply today by completing an online application… \n Everything you'll love \n Alongside a competitive salary, you'll get lots of other great benefits too, including: \n\n • \n Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user \n • \n Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover \n • \n Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more. \n • \n Company pension \n • \n Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support \n • \n Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated. \n • \n Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments. \n • \n Colleague recognition programme \n • \n Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas. \n

We are recruiting for a great new role for our client based in Norwich who are looking for an Administration Assistant. The company have been established for over 40 years and are a very successful company. The environment is fast paced and there will be much to learn with this friendly team where full training will be given. \n The role \n · Managing administrative day to day duties i.e. filling, scanning, organising post, ordering stationery, taking card payments over the phone and in person \n · Processing purchase invoices, cross referencing those to Purchase Orders \n · Providing an efficient service to both internal and external customers \n · Communicating in a professional manner with internal and external customers in person, on the phone and over email \n · Operating internal systems and adhering to procedures \n · Issuing credits to customers \n · Issuing and monitoring debits to suppliers \n · Processing holiday forms, updating holiday spreadsheet \n · Ad hoc admin tasks and other admin staff cover as required \n \n Working hours: 8.30am to 5.30pm, with 1 hour lunch break \n About you \n · Strong attention to detail and accuracy \n · Processing tasks in timely manner \n · Highly organised and focused individual \n · “Can do” attitude \n · Being able to work as a team and managing own workflow effectively without supervision \n · Good knowledge of Microsoft Office packages \n Desirable \n · Proven history of working in high paced environment \n · Understanding and experience of customer finances and credits \n Please apply with your updated CV online.

Interim Call Centre Transformation Consultant \n Location: Norwich (On-site)Contract: Interim (3 Months possibly longer) \n The Opportunity \n An exciting opportunity for an experienced Contact Centre Transformation Consultant to join a growing service-led business in Norwich. Following significant investment in digital transformation and a new operating system, the business is now looking for a specialist who can quickly assess performance, identify opportunities, and drive a cultural shift towards a high-performing sales environment. \n This is a hands-on role focused on improving sales conversion, productivity, workforce planning and team performance. The business has strong lead generation through website enquiries, partner referrals, insurance channels and external marketing activity. The opportunity lies in maximising conversion and building a culture of accountability and excellence. \n Key Responsibilities \n\n • Quickly assess contact centre operations, performance and processes.\n, • Analyse sales conversion rates, call handling times, abandoned calls and capacity.\n, • Review staffing levels, rotas and workforce planning requirements.\n, • Build an effective, ambitious and engaged sales-focused contact centre team.\n, • Drive cultural and behavioural change through coaching, floor-walking and performance management.\n, • Establish clear KPI reporting and accountability measures.\n, • Develop strong relationships with the external marketing agency, reviewing lead quality, conversion and ROI.\n, • Ensure delivery of sales, service, productivity and quality targets.\n, • Support the implementation and optimisation of new systems and processes.\n, • Lead by example, creating a positive, high-performance culture aligned to company values.\n\n Skills & Experience \n Essential \n\n • Proven experience leading and transforming sales-focused contact centre operations.\n, • Strong understanding of contact centre data, KPIs, workforce planning and capacity management.\n, • Demonstrable success improving sales conversion and team performance.\n, • Excellent coaching, mentoring and leadership skills.\n, • Strong analytical and decision-making abilities.\n, • Exceptional communication and stakeholder management skills.\n, • Experience developing strategies that improve performance and operational efficiency.\n\n What Success Looks Like \n\n • Improved sales conversion rates and commercial performance.\n, • Effective staffing and rota management.\n, • Greater accountability and ownership within the contact centre.\n, • Enhanced customer experience and operational efficiency.\n, • A motivated, engaged and high-performing sales culture.\n\n Please apply online or contact Maxine or Andrea at Reed Norwich for further information

• Role: British Sign Language (BSL) Interpreters required!, • Start date: July 2026, • Location: Work from home, • Salary: £43.96 per hour, • Bonus: Bonus up to 10% p/a, • Operational hours: 8am - 10pm Monday to Sunday, • Shifts: We are looking for highly flexible interpreters who can cover evening and weekend shifts as required during our operational hours, • Qualifications required:, • Level 6 NVQ Certificate in British Sign Language, • Level 6 NVQ Diploma in Sign Language Interpreting, • Role Overview We are seeking qualified and professional British Sign Language (BSL) Translators/Interpreters to join a remote team supporting communication between deaf and hearing individuals. This is a work-from-home opportunity offering flexible hours and competitive pay. Successful candidates will provide accurate and clear interpretation between spoken English and British Sign Language, helping ensure effective communication in a variety of settings. Interpreters will work remotely and may support scheduled or on-demand interpreting sessions. Essential Duties and Responsibilities include the following: • Provide effective Video Remote Interpreting, • Support and model the company's mission and values, • Provide excellent customer service while maintaining a respectful and professional attitude with customers and colleagues, • Always exhibit professional behaviour including punctuality and preparedness for shifts, respectful and collaborative interaction with colleagues and supervisors and timely and accurate record keeping, • Demonstrate the ability to adapt quickly to new and changing technologies, • Multitask between interpreting effectively and utilizing calls, • Participate in company sponsored training for Professional Development, • Exhibit the ability to meet performance expectations with minimal supervision, • Possess the ability to work effectively in a fast paced, dynamic environment, • Demonstrate strong interpersonal skills in all settings Minimum Qualification Requirements: • Level 6 NVQ Certificate in British Sign Language, • Level 6 NVQ Diploma in Sign Language Interpreting, • Technical knowledge for interpreting IT/Customer Support calls, • Able to provide accurate interpretation, • Good understanding of Deaf culture, • Three to five years’ experience in interpreting (working experience in a professional BSL interpretation support role) ESSENTIAL COMPETENCIES • Empathy and Understanding: Showing genuine care and empathy is essential. Customers who feel understood are more likely to trust and respond positively to guidance or resolutions, • Clarity and Professionalism: Communicating clearly and accurately, whether on the phone or by email, can make a significant difference. This includes explaining options or next steps in straightforward language, avoiding jargon, and being patient with customer questions., • Consistency and Reliability: Establishing a clear and supportive response that remains consistent across all interactions can reassure customers, especially in sensitive cases where they need to feel valued and secure., • Listening Skills: Often, these customers may need to share more details than usual to feel understood. Actively listening, without rushing, helps in accurately addressing their concerns and identifying suitable solutions., • Organisational skills:You will have excellent attention to detail, time keeping along with strong planning and scheduling abilities, • Follow-Up and Resolution: For sensitive or brand-related cases, timely follow-up shows commitment and reinforces trust, especially if additional steps are needed to resolve an issue fully. What you get from us: • Perks at Work – Savings Discounts / Free Online Classes, • Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice, • Critical Illness – up to £10,000, • Cycle to Work Scheme, • Eyecare support voucher, • Holiday Purchase Scheme, • Length of Service Awards, • Workplace Pension, • Monthly Inspire Awards – For the best of the best, • Refer-A-Friend earns up to £1,200 for you, • Monthly Wellbeing Webinars, • Dedicated Employee Experience Progress – Here to support TP journey The other important stuff: The role you are applying for, requires that you are vetted to Baseline Personnel Screening Standard (BPSS). If your application is successful, you will ask you to provide documents/evidence to allow us to perform the below checks: • Identity check, • Nationality and Immigration Status (including the entitlement to undertake the work we are offering), • Basic Criminal Records Check, • Employment/Academic History Check - for a period three years leading up to your application., • We will require documented evidence of your three-year history. employer/education references, payslips/P45, other evidence of salary payments. If you had any gaps in work/education during this time, we will need evidence of what your activity was, e.g. travel, study, unemployment, volunteering etc. If your application is successful, we will provide you with a list of acceptable documents and how you can send them to us. Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. #Priority

We are seeking an experienced Floor Layer to join a well-established housing association on a long-term self-employed contract , delivering responsive repairs and planned maintenance across social housing properties in Norwich and the surrounding areas.This is a specialist role requiring a strong background in cap and cove flooring alongside basic plumbing experience. Working within occupied properties, you'll play a key role in delivering high-quality repairs while providing excellent customer service to tenants.This role may also suit professionals currently working in, or ready to step into, the following positions: Floor Layer, Vinyl Floor Layer, Flooring Installer, Multi Trade Operative (Flooring Bias), Multi Skilled Operative, Multi Trade Plumber or Wetroom Fitter.Key Responsibilities:Install, repair and maintain cap and cove flooring.Complete all associated floor preparation works.Carry out basic plumbing repairs and maintenance.Undertake planned and reactive maintenance within occupied social housing properties.Ensure all work is completed safely and to a high standard.Deliver excellent customer service while working in tenants' homes.Manage your own workload and work independently across a designated patch.Ensure compliance with company procedures, health & safety standards and client expectations.About You:We're looking for an experienced Floor Layer with plumbing knowledge and a proven track record within the social housing or repairs and maintenance sector.You'll have:Proven experience installing and repairing cap and cove flooring.Previous plumbing experience.Experience working within social housing, responsive repairs or planned maintenance (desirable).The ability to work independently and manage your own workload.A professional, reliable and customer-focused approach.Strong attention to detail and commitment to delivering high-quality workmanship.Qualifications:Formal qualifications such as NVQs or City & Guilds are not essential. Our client is primarily interested in candidates who can demonstrate the right level of practical experience and a proven track record within the role.Benefits:Company van and fuel cardLong-term self-employed contractWeekly payments (CIS payment options available)Ongoing work with a consistent pipeline of social housing repairs and maintenancePermanent position available if desiredImmediate start availableIf this Floor Layer role is something that you're interested in, please apply online todayor call Alex on 07488 866 703 .TPBN1_UKTJ

• Customer Success, • Remote working, • Hourly paid - PAYE contract up to £13.60 per hour, • 12 months, • ASAP start Are you passionate about customer service and success within the recruitment tech market? We may have a contract for you! Certain Advantage working with a technology partner within the recruitment group and looking for a contractor to work for a year as a Customer Success professional. This is a remote based role in the UK, or potentially Ireland for a years contract and would suit a previous candidate within the customer success/sales/marketing and recruitment knowledge. The Customer Success professional is a customer-facing professional who will engage, retain and drive our customers' understanding of the product offerings, with a focus on the growing Employer Branding and Online Recruiting space. The role is key to driving retention in their book of business. The ideal candidate will be passionate about the mission and the customers they partner with, providing unique solutions and an outstanding customer experience. We are seeking • Some experience within an accounts, customer success, sales and consulting background., • Experience in Digital and Branding advertising campaigns and online recruiting would be helpful., • Basic understanding of the recruitment landscape, • CRM knowledge, ideally Salesforce and nice to have would be Customer Success Analysis tools like Gainsight., • Passion for online advertising, media, marketing and employer branding., • Consistent track record of successfully achieving customer retention goals is a plus Please apply using the link with your updated CV if interested.

Role: Customer Success Associate Team: Growth Location: Remote/Hybrid working (UK-based). We are currently a remote-first organisation, but hybrid working may be an option in the future. Salary: Up to £34,000 depending on experience, plus equity Hours: Full-Time 37.5 hours per week Please note All communication regarding your application should go through the official application channels or our company careers page. Contacting Vestd employees via email, personal social media, or other informal routes is not appropriate. We also have a zero-tolerance approach to any form of harassment or abuse directed at our team. Candidates who do not respect these boundaries may be disqualified from the recruitment process and, in serious cases, barred from applying in future. _ is a leading sharetech platform for equity management - shares schemes, fund raising, company secretarial and much more. Our regulated platform makes light work of all of the most popular and tax-efficient share scheme types, empowering businesses to attract and retain their talent. Our powerful software also helps investors, and founders seeking investment. Vestd was founded by Ifty Nasir, who lives and breathes our mission. Vestd’s big moonshot aim is to see one billion people worldwide invested in the companies they work hard to grow by 2030. We are all about inclusion and fairness for our customers and our team. Vestd is also a _ company, which means we’re committed to balancing profit with purpose. We care about our people, our customers, and the wider world – and we hold ourselves to the highest social and environmental standards. If you’d like to learn more about Vestd, check out _ short video from our founder, Ifty. At Vestd, we prioritise equality, diversity, and inclusion, so we write about it here rather than at the end of the job advertisement. We’re committed to building a respectful, inclusive, and diverse team. Trust is one of our core values; with that comes a commitment to fairness and transparency. We want to be open about our EDI efforts. _ shows that while men are likely to apply when they meet 60% of a job’s requirements, women and individuals from underrepresented groups often apply only when they meet every criterion. We understand the value of transferable skills and the unique perspectives that diversity brings. That’s why we encourage applications from candidates with unique strengths and experiences. If you need any adjustments or support with your application, please let us know in your application or throughout the process. As Vestd continues to grow its customer base of startups and founder-led businesses, we are expanding our Growth Customer Success team. This role sits at the heart of Vestd’s customer-centric model and plays a key part in supporting high-growth companies as they design, launch and evolve their equity strategies. You will work closely with founders, leadership teams and early HR hires, helping them navigate equity for the first time or as their business scales. This role is about combining excellent customer support with commercial awareness, empathy and a genuine interest in how startups grow. You’ll help customers get value from Vestd at critical moments in their journey, building trust, driving adoption and supporting long-term retention. While this is not a sales role, you will be comfortable having value-led conversations, spotting opportunities to support customers as they grow, and working closely with colleagues to ensure a seamless experience. • Supporting startup and scaleup customers through onboarding, scheme setup and the early stages of their Vestd journey, ensuring they feel confident and supported from day one, • Working directly with founders and leadership teams to understand their business context, growth plans and equity-related challenges, and tailoring support accordingly, • Providing a high-quality, responsive customer success experience across tickets, calls and proactive outreach, • Helping customers adopt Vestd’s platform effectively, encouraging self-serve where appropriate while knowing when hands-on support is needed, • Building trusted relationships with customers, acting as a consistent point of contact during key growth moments such as fundraising, hiring bursts or scheme changes, • Identifying risks to engagement or retention early and working collaboratively to address them, • Spotting opportunities to add value through upgrades, referrals or expanded usage, and partnering with the Growth and Equity Consulting teams where needed, • Developing a strong understanding of equity schemes, fundraising mechanics and the needs of early-stage businesses, and communicating complex concepts in a clear, human way, • Feeding customer insights back into Product, Growth and Marketing to help improve Vestd’s offering and customer experience, • Continual improvement to MRR, • Tickets completed and time to serve SLA, • Improvements in cost to serve, • Reviews, testimonials, • Customer retention, • Referrals, • Upgrades These are the skills and qualifications we consider essential for this role: • Experience working with customers in a B2B, SaaS or professional services environment, ideally supporting growing or founder-led businesses, • Comfortable engaging with startup founders, senior leaders or first-time equity users, with the confidence to ask good questions and build trust, • Minimum 3 years experience in a commercial environment, • Strong written and verbal communication skills, with the ability to explain complex or unfamiliar concepts clearly and calmly, • A customer-first mindset, combined with commercial awareness and an understanding of how customer outcomes link to retention and growth, • Highly organised, able to prioritise effectively in a fast-moving environment, • Customer relationship-building skills, • Curiosity and willingness to develop expertise in equity, share schemes and startup finance over time, • Work collaboratively with team members from different departments (sales, product, marketing), • Confident working remotely, managing your own workload and staying connected to a distributed team These will help you stand out from the pack: • Experience working within finance or a regulated environment, • Startup or scaleup experience, either supporting customers or working within one, • Knowledge of shares and share schemes, • Exposure to founders, fundraising processes or early HR operations, • Experience working with regulated, financial or compliance-led products, • An interest in entrepreneurship, business growth or the startup ecosystem What makes Vestd folk collaborative, adaptable, and eager to grow? • Thrives in a startup environment, ready to tackle diverse challenges with enthusiasm, • Adaptable - open to taking on responsibilities beyond the defined role as needed, • Passionate about contributing to a culture of innovation, collaboration, and continuous improvement, • Embraces technology to improve processes and drive efficiency While the above describes the core responsibilities, this role may from time to time involve tasks beyond this list — as needed to respond to evolving business needs. Our culture is our backbone (BreatheHR named us one of the ‘Top 3 Companies in the UK for Company Culture’), and we take team happiness seriously. Vestd strives to be as principled as possible. We’re all about Goal 8 of the United Nations _. This goal is about ‘Decent work and economic growth,’ and we consider it both with our external activities and internal workings. We’ll do everything we can to help you grow in your role. In return, you’ll want to learn all about our industry and do all you can to help us continue leading it. Vestd is remote-first, so in return for your commitment, diligence, and productivity, you’ll have a lot of autonomy during your working day. Some roles demand office hours (to fit our customers’ schedules), but we are committed to offering flexibility where possible. Happy employees make for happy customers, as demonstrated in our . Vestd’s excellence has also been recognised by The Europas, The Fintech Awards London, The Hustle Awards, TechRound, and BusinessCloud’s Fintech50. See more about our awards . This could be the perfect opportunity if you’re an autonomous, self-driven individual passionate about contributing to a meaningful mission and value being part of a supportive, close-knit team. Vestd is a great place to work. Don’t just take our word for it - take a look at the _ suite of benefits that you can look forward to as one of our folk: • This job remote-first, although attendance is required twice yearly at our in-person get-togethers, • A flexible environment to help you achieve the best work/life balance, • Equity, of course! (After the qualifying period), • Monthly recognition scheme, where we celebrate our folk, • Support with home working equipment*, • A personal training and development budget to keep your career and professional growth on track, • Private medical insurance (after the qualifying period), • Team retreats are held twice a year. They can include an overnight stay and focus on fun and team cohesion, • Great team ethos, connect through regular team and company socials., • 25 days annual leave plus one extra day per year of service (up to five days), • Employer contribution pension scheme (after the qualifying period) We’re looking for somebody with initiative who can focus on the business and their personal growth path. This is a great time to join our team, and it would be a superb role for the right person. *At Vestd we provide our folk with the hardware and software required to support them in their role. As a remote-first business, we expect anyone applying for a job to have a suitable, quiet working space. You must have an appropriate desk/table and chair, with a reliable internet connection. We are accepting rolling applications for this role with no fixed end date - if you are interested in joining the Vestd folk, please apply when you can. We will respond to every applicant, but we may only screen some candidates depending on the number of applications received. Our recruitment pipeline has a few stages, giving you plenty of opportunities to learn about Vestd as we take the time to find someone who is the best fit for the role. We aim to complete the selection process as efficiently as possible, and we are committed to making our candidate experience as inclusive as we can, so please get in touch with us if you require any information or support during the application process or need to ask for any adjustments. A typical selection process might be: • Apply online, • 20-minute screening call, • 45-minute interview with the hiring manager and team member, • Task-based assignment, • 45-minute team cultural interview, • 30-minute interview with the CEO Please note that we record our interviews. These recordings are only viewed by the hiring team and once a role is filled, all recordings are deleted. We do not share any candidate information with anyone outside of Vestd at any time. We are excited to receive your application. When a role is filled, we will let all the applicants know to let them know. This job is based within the UK. You must be primarily UK-based and eligible to work in the country.

About the role If you’re passionate about policy and politics, you’ll fit right in to our enthusiastic and vibrant team. This position is for the digital, technology, culture and sport portfolio, which covers the work of the Department for Science, Innovation and Technology (DSIT) and the Department for Culture, Media and Sport (DCMS) as well as overlapping areas pertaining to retail trade and employment. Applications should refer to the role and detail any relevant policy expertise in these areas. This is an exciting opportunity to become part of a highly-respected political intelligence team, providing market-leading intelligence services to ensure our clients stay ahead of political developments. We provide fast, focused, and comprehensive information and insight on the activities of legislatures, government, and a variety of stakeholders to clients across a wide range of sectors. In a time of political turmoil, keeping our clients constantly informed is a dynamic challenge. You’ll be part of a team of fellow consultants, each of whom are experts in their respective policy areas, and will be providing finger-on-the-pulse analysis to your clients on a daily basis. You will work towards becoming a respected authority within the industry on all issues relating to your specialist policy area and key stakeholders, with the potential opportunity to write articles for media publications and participate in broadcasting and panel discussions. This role is based at our London office. Colleagues spend some of their working week in the office and some days working from home (usually 2-3 days in the office per week). If you would like to explore flexible working options, we would be happy to discuss this as part of the interview process. What’s it like to work with us? At Dods we focus on our 3C’s: Collaboration, Continuous improvement, and Customers. We live these values by offering employees opportunities to further their skills through learning and development and training, plenty of opportunities to connect across teams to network, socialise and volunteer, and by always keeping the customer at the forefront. Our inclusive culture means there are always room for new ideas, opportunities to be creative and continuous improvement. Situated in the heart of London, the office working environment is collaborative, bright and airy with everyone together in one space. There’s always a bit of a buzz and conversation going on, and people really like to chat and help each other. The office is small enough that everyone knows everyone’s name, so colleagues work across teams on shared projects. We prize initiative and creativity in how you best provide intelligence to your hugely diverse range of clients. We invest in our consultant’s expertise and will support you in gaining new skills with dedicated funding for your learning and development. We’ve provided political intelligence for 190 years, and while we’re looking into how to leverage artificial intelligence, we know that it’s still our people and how we support our customers personally that makes us different. Work can be fast-paced – there’s an expectation that a customers can get straight through to their Consultant or Account Manager to ask a question and get a quick answer. This means that if a colleague is out-of-office, we cover for each other. It’s a very engaging environment to work in, and while it can be busy, you know that there are always great colleagues around to support you. About Dods Group Ltd Dods is a leading political intelligence business covering Westminster and the UK’s devolved parliaments. Organisations have been turning to us for pertinent information on what’s going on in Government since we first published the Dods Parliamentary Companion way back in 1832. We provide clients across the corporate, government and charity sectors with insight, intelligence and impact through our comprehensive suite of policy tools. Dods Political Intelligence is comprised of three main services: • Intelligence - _ – our platform offers real-time alerts, diaries and legislative trackers, inhouse parliamentary coverage, and a powerful historical search function of policy information., • Insight - _ – our sector-specialist consultants provide analysis, bespoke research, and impartial guidance on the latest policy developments and trends., • Impact - _ – our constantly updated database of biographical and contact information for UK parliamentarians, the digital version of the original who’s who in politics established in 1832, enables you to identify and address the right policymaking audience. For further information, please visit: _ What are we looking for? Our ideal candidate will have: • Familiarity with parliamentary procedure and the political landscape of the UK., • Excellent attention to detail and commitment to accuracy, while working quickly and to tight deadlines., • Capable of prioritising multiple tasks and managing workloads., • A proactive approach, with the confidence to hit the ground running., • A relevant degree-level qualification or relevant professional experience., • IT literate and confident in using online applications to support your work., • Ability to work well within a team but also take initiative when required. Key responsibilities The successful candidates will: • Be responsible for providing a first-rate political intelligence service to their own portfolio of clients., • This position is for the digital, technology, culture and sport portfolio, which covers the work of the Department for Science, Innovation and Technology (DSIT) and the Department for Culture, Media and Sport (DCMS) as well as overlapping areas pertaining to retail trade and employment. Applications should refer to the role and detail any relevant policy expertise in this area., • You will need an excellent understanding of parliamentary procedure and government policy, and some relevant client-facing experience., • You will have a keen interest in politics and policy, and excellent written and verbal communication skills. You need to be comfortable working at a fast pace, within tight deadlines, with the ability to analyse large amounts of information in a rapidly changing political environment. And you’ll need to love working with both clients and colleagues, with a professional attitude and ability to demonstrate initiative and commercial awareness., • Your responsibilities will include maintaining an excellent service to clients, and the provision of timely and high-quality political insight and research. You will also contribute to the development of our business through the delivery of successful trial periods with prospective clients. Why choose Dods? We are proud of the inclusive culture we have built at Dods. Our team are passionate about what they do, and we are passionate about supporting them to be their best. We understand the importance of work-life balance and offer a flexible, hybrid working environment so you can choose how and where to work. Celebrating diversity and inclusion is also an important aspect of our culture and we often have social events to bring everyone together. Here’s some more information on our benefits and ways of working: Employee Benefits (London) • 25 days annual leave plus your birthday off, with the option to buy an additional 5 days holiday per year., • Our approach to work is agile and the team currently spend some of their working week at home and in our office in London Bridge. We also offer the option to work from anywhere for up to 4 weeks a year., • Flexible working, including 4pm finish on Fridays and early finish throughout the summer holiday period so you can spend more time with your family and friends., • Opportunities to connect across teams and locations to network, socialise and volunteer., • Our inclusive culture means there are always room for new ideas, opportunities to be creative and continuous improvement., • Continuous learning and development opportunities throughout your journey with us., • Life assurance: we hope you will never need this, but our cover is for 4 times your salary to your beneficiaries., • Enhanced maternity and paternity leave options., • Company Pension Scheme., • Discounted Gym Membership., • Cycle to work and season ticket travel loan scheme., • In-year employee bonus scheme., • Employee assistance programme. How to apply If you are interested in the role, please submit your application (CV and Cover Letter) through our Company Careers Page _. The closing date for applications is Friday 1st August 2025 with interviews to be held week commencing Monday 4th August 2025. Ideal start date: 13th August 2025

ML Infrastructure Lead About iProov iProov provides science-based biometric solutions that enable the world’s most security-conscious organizations to streamline secure remote onboarding and authentication for digital and physical access. Our award-winning liveness technology and iSOC offer unmatched resilience against deepfakes and generative AI threats while ensuring effortless, scalable user experiences. Trusted by leading governments and enterprises, including the U.S. Department of Homeland Security, U.K. Home Office, GovTech Singapore, ING, and UBS, iProov sets the standard in biometric identity assurance. This global trust is built not only on our technology but on the strength of the people behind it. For us, diversity at iProov is about reflecting the customers we serve, holding the principles of equality and inclusion at the heart of everything we do and all that we stand for, embracing differences, creating possibilities, and growing together. We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included, and their talents are nurtured, empowering them to contribute fully to our purpose. The Role Reports to: Chief Scientific Officer Location: WeWork Waterloo - Hybrid Comp: Negotiable (Base) + Company Performance Bonus (20%) + Share Options + iProov Benefits We are looking for a highly capable and hands-on Senior ML Infrastructure Lead to build and scale the technical foundations that enable machine learning to operate effectively in production. This is a hybrid leadership role sitting across machine learning infrastructure, platform engineering and MLOps. You will be responsible for designing and evolving the systems, tooling, processes and standards that allow ML teams to train, deploy, monitor and improve models reliably, securely and at scale. You will work at the intersection of machine learning, software engineering, data, cloud infrastructure and platform reliability, helping bridge the gap between research and production. This role is ideal for someone who can think strategically about long-term platform capability, while still being technically hands-on enough to solve complex engineering and operational challenges. • Lead the design and evolution of our ML platform, infrastructure and MLOps capability, • Build and maintain scalable, reliable and secure systems for model training, testing, deployment, monitoring and lifecycle management, • Develop the infrastructure and tooling that enable ML Engineers, Data Scientists and Researchers to work efficiently and ship models with confidence, • Design robust workflows for CI/CD, model versioning, reproducibility, experimentation, feature management and release management, • Own and improve the production environment for machine learning systems, ensuring strong standards for availability, performance, observability and resilience, • Define and implement monitoring across model and platform layers, including system health, data quality, drift, latency, throughput and cost efficiency, • Build or optimise internal self-service tooling and platform capabilities to reduce friction for teams working on ML use cases, • Partner closely with ML, Data, Software and Platform Engineering teams to productionise models and improve the end-to-end ML development lifecycle, • Support the scaling of infrastructure for both training and inference workloads, including high-throughput, real-time or compute-intensive use cases where relevant, • Drive best practice in governance, security, compliance, auditability and operational rigour across the ML lifecycle, • Improve the efficiency and cost-effectiveness of ML systems, including cloud resource usage, compute environments and deployment patterns, • Mentor engineers and act as a technical leader across ML platform and operations topics, • Help define the roadmap for ML enablement, ensuring the platform can support current needs while scaling for future growth You will have experience working in high growth, fast paced tech-first environments. You are passionate about building & launching quality products that have a positive impact. You’re an experienced product leader with a background in security, identity (IAM), or enterprise SaaS. You combine strategic vision with operational rigour, and you’re motivated by delivering usable, secure, and elegant solutions to complex technical problems. • Proven experience in a senior MLOps, ML Platform, ML Infrastructure, Platform Engineering or Machine Learning Systems role, • Strong hands-on background in software engineering and cloud infrastructure, ideally with direct experience supporting production machine learning environments, • Experience building and operating systems that support the full ML lifecycle, from experimentation and training through to deployment and monitoring, • Strong knowledge of Python and sound engineering principles, including testing, automation and code quality, • Strong experience with cloud platforms such as GCP, • Experience with Docker, Kubernetes and modern containerised deployment patterns, • Strong experience with CI/CD pipelines, infrastructure-as-code and workflow orchestration, • Experience with tools such as Airflow or similar platform and orchestration technologies, • Good understanding of model observability, data quality, feature pipelines, lineage and reproducibility, • Experience designing scalable infrastructure for ML workloads, including training, batch inference and real-time serving, • Strong appreciation of reliability, security, governance and operational excellence in customer-facing or production-critical systems, • Ability to operate across both strategic and hands-on technical work, • Strong communication skills and the ability to work effectively across engineering, product and data teams Nice-to-haves • Experience supporting computer vision, deep learning, LLM or other compute-intensive ML workloads, • Experience with GPU infrastructure, distributed training or high-performance compute environments, • Familiarity with feature stores, model registries and automated retraining pipelines, • Experience building internal developer platforms or self-service ML tooling, • Experience in regulated, high-security or high-availability environments, • Experience leading or mentoring engineers in a scale-up or high-growth technology business, • Familiarity with responsible AI, model governance or risk controls in production ML setting, • 25 days Annual Leave, plus 8 Bank Holidays (more holiday with service - up to an extra 5 days off per year based on your continuous service), • Growth Shares allocated after passing probation (6 months of service), • Salary sacrifice schemes including: Pension, Cycle To Work and Electric Car Scheme, • Nursery Sacrifice Scheme, • Work Overseas Perk - Work globally for up to 2 weeks, • Life Assurance, • SmartHealth - Access to private GP, Psychologist, Nutritionist along with tailored fitness plans for both you and your family, • Benefit from personalized 1:1 career coaching with our in-house Occupational Psychologist, • Award winning L&D platform with personal allocated training budgets, • Enhanced paid family leave, • Pension - 5% employee, 3% employer, • Flexible hybrid working environment, • Free Barista Coffee/Tea, biscuits with fruit in the WeWork office, • Free access to WeWork discounts and free online well-being sessions, • Vitality Health - a range of options available on this below The Vitality Programme includes a number of reward benefits that all employees have access to as part of the plan, for example: • Private Health cover including Dental, Optical, and Audiology, • 50% off monthly gym memberships, • Apple watches significantly discounted based member vitality status, • Half price trainers with Runners Need, • Weekly rewards – Free coffee with Café Nero, • Monthly rewards – Free Cinema ticket, • Discounts on travel with Expedia (hotels) and Mr & Mrs Smith with discounts getting greater throughout the year based on a members vitality status, • Amazon prime free months based on activity, • Up to 25% cashback at Waitrose when buying healthy foods, • 75% off stays at Champneys Health Spas, • Allen Carr’s £299 no smoking programme for free, • Access to Vitality Healthy Mind with 30% off Headspace subscriptions and the ability to earn Vitality points for using Buddhify, Calm and Headspace, • Discounts on Weight Watchers, • 50%-80% off Comprehensive Private Health screenings Our Culture & Recruitment Process At iProov, we're incredibly proud of the culture we've carefully curated. Our culture enables diverse thought, curiosity and innovation. Our team strives to do everything to the highest standard possible to achieve the remarkable. To do that we need different perspectives, experiences and ideas alongside an environment where these are welcomed - we want everyone to feel confident in bringing their full capabilities to work. We firmly believe psychological safety is key to building and nurturing great teams. We’re a small and dynamic company, that means having the right skills is important, and we know that our best work emerges when people feel secure, welcomed and respected. As an equal opportunities employer, we encourage applications from people of all backgrounds. We’re committed to building a workforce that is representative of the people we serve. We will not put someone at a disadvantage or treat them less favourably because of race, color, national origin, ancestry, age, disability, creed, religion or belief, sex, sexual orientation, gender reassignment, marriage or civil partnership, or pregnancy and maternity. Our goal is to find people who are passionate about creating a safer, more secure world. Our recruitment process is designed to be fair and transparent, focusing solely on your qualifications, competence, and suitability for the role. We review all applications carefully and will be in touch with shortlisted candidates regarding the next steps in our interview process. If you need an adjustment for a disability or any other reason during the hiring process, please send a request to _

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed. Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home. • £55 - £120 (per 1 hour session), • £250 - £700 (multi-session studies), • Show up at least 10 mins before discussion start time., • Participate by completing written and oral instructions., • Complete written survey provided for each panel., • MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date., • Must have either a smartphone with working camera or desktop/laptop with webcam, • Must have access to high speed internet connection, • Desire to fully participate in one or several of the above topics, • Ability to read, understand, and follow oral and written instructions., • Customer service representative agent experience is not necessary., • Flexibility to take part in discussions online or in-person., • No commute needed should you choose to work from home remotely., • No minimum hours. You can do this part-time or full-time, • Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products., • You get to review and use new products or services before they are released to the public. You must apply on our website and complete a set of questionnaire to see if you qualify. This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed. Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home. Compensation: £55 - £120 (per 1 hour session) £250 - £700 (multi-session studies) Job Requirements: Show up at least 10 mins before discussion start time. Participate by completing written and oral instructions. Complete written survey provided for each panel. MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date. Qualifications: Must have either a smartphone with working camera or desktop/laptop with webcam Must have access to high speed internet connection Desire to fully participate in one or several of the above topics Ability to read, understand, and follow oral and written instructions. Customer service representative agent experience is not necessary. Job Benefits: Flexibility to take part in discussions online or in-person. No commute needed should you choose to work from home remotely. No minimum hours. You can do this part-time or full-time Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products. You get to review and use new products or services before they are released to the public. You must apply on our website and complete a set of questionnaire to see if you qualify. This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed. Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home. • £55 - £120 (per 1 hour session), • £250 - £700 (multi-session studies), • Show up at least 10 mins before discussion start time., • Participate by completing written and oral instructions., • Complete written survey provided for each panel., • MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date., • Must have either a smartphone with working camera or desktop/laptop with webcam, • Must have access to high speed internet connection, • Desire to fully participate in one or several of the above topics, • Ability to read, understand, and follow oral and written instructions., • Customer service representative agent experience is not necessary., • Flexibility to take part in discussions online or in-person., • No commute needed should you choose to work from home remotely., • No minimum hours. You can do this part-time or full-time, • Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products., • You get to review and use new products or services before they are released to the public. You must apply on our website and complete a set of questionnaire to see if you qualify. This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed. Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home. • £55 - £120 (per 1 hour session), • £250 - £700 (multi-session studies), • Show up at least 10 mins before discussion start time., • Participate by completing written and oral instructions., • Complete written survey provided for each panel., • MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date., • Must have either a smartphone with working camera or desktop/laptop with webcam, • Must have access to high speed internet connection, • Desire to fully participate in one or several of the above topics, • Ability to read, understand, and follow oral and written instructions., • Customer service representative agent experience is not necessary., • Flexibility to take part in discussions online or in-person., • No commute needed should you choose to work from home remotely., • No minimum hours. You can do this part-time or full-time, • Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products., • You get to review and use new products or services before they are released to the public. You must apply on our website and complete a set of questionnaire to see if you qualify. This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Energy, were enabling the energy essential to support our lives. We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation. This role will be within our Metering team , youll join the leading provider of metering services in the UK energy retail sector, we provide efficient and flexible services for gas, electricity and water meters. Want to come and be a part of it? We are recruiting in postcodes; CB, IP, NR, PE What will you be doing? As an engineer, you will form part of our Metering team that provides a wide range of services from Smart installations, Investigating non-communicating smart meters, emergency and maintenance appointments. Do you enjoy working on your own, chatting to customers and meeting new people? Customer service is our top priority. You'll make sure that all jobs are completed on time and our customers are provided In-depth explanations of the benefits and safe usage of their new meter. Youll also be responding to emergencies, restoring power or gas when customers need it the most. Do you like meeting new people, and helping make a difference to their lives? You'll also be provided with continuous training to maintain and develop your skills. Do you want to know a fun fact? 87% of our field management team have been internally promoted. Are you looking for longevity in your career? You can have it with M Group Energy. You'll have health and safety at the heart of everything you do! Do you want extra training to make sure your knowledge is up to scratch and enhance your skills in the industry? Your onboarding journey will make sure you are prepped and ready to be an ambassador for health and safety! Worried the role could be lonely? You'll be on weekly meetings, catch ups and our field managers and support functions are always there to come out and offer a helping hand or assistance. No day is the same, and you'll be given endless opportunities to shine. What youll bring Valid UK driving licence You must have held your licence for 1 year and have less than 6 points. Do you have a CCN1 / CMA1 / CMA3, or hold an NVQ Level 2 in Smart Metering Dual Fuel? Are you experienced installing gas and electric smart meters? Have you got previous MOCOPA experience? If you have the below qualifications and skills, great, but you dont need them to apply; REGT1, 3 phase, CT Whats in it for you? Salary: Dual Fuel - £39,033 Dual Fuel (3 phase/CT) - £40,117 Dual Fuel - £42,285 (if based inside the M25) Dual Fuel (3 phase/CT) - £43,370 (if based inside the M25) £2k attendance and safety bonus per annum for full time roles We offer a range of benefits designed to support your life in and out of work, some of which include; Matched or contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000s of retail discounts Life assurance Cycle to work, salary finance and give as you earn schemes Enhanced maternity, paternity leave and adoption leave Reward and recognition scheme In addition, this role offers; £2000 per year safety and attendance bonus split payment every 6 months On target earnings of up to £50k 30-33 days (including bank holiday) Sick pay Scheme You'll have access to an uncapped additional productivity related bonus Are you 3phase/CT and/or Medium Pressure qualified? That'll be £1000 added to your salary! Regular overtime paid is available to you at time and a half and double time on Sundays Looking for progression? 87% of our field managers have been promoted from DF engineers Company van/vehicle and fuel card for business use Private health care and health care cash plan for you Recommend a friend get rewarded for introducing people to us! Standby / Overtime / Call out - Extra earning potential. About us We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. Were responsible and go further for our people, clients, communities and the planet Were open and seek new and better ways of exceeding expectations Were together and as one team; the whole is greater than the sum of the parts Were ambitious and embrace opportunity, to lead essential infrastructure services for life Whether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. Its an exceptional time to be a part of M Group. Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding. MGroupE INDREGc272c101-f45c-4783-b4a0-50ad222b87c0

Flexible Opportunity (Full or Part-Time) Looking for a flexible opportunity that fits around your life — whether you’re seeking full-time or part-time work? Imagine running your own local business, close to home, working at your own pace and around your lifestyle and commitments. This opportunity allows you to be self-employed while benefiting from a proven business model and ongoing support. The Role You’ll visit customers in their homes to: Advise on a range of home improvement product solutions Measure and provide tailored recommendations Place orders and manage customer relationships Return to install products once manufactured, ensuring a high-quality finish every time No previous experience is required. Most people who succeed in this role start without industry experience and develop their skills through structured training and ongoing support. If you’re approachable, confident communicating with people, and passionate about delivering excellent service, you’ll be well suited to this opportunity. Why This Opportunity Works You’ll enjoy the benefits of working for yourself, without being on your own: Customers are provided for you — no need to self-generate leads High customer conversion rates Focus on delivering outstanding service and repeat business Flexible working hours — manage your own diary and workload Training & Support You’ll receive a comprehensive support package designed to set you up for long-term success, including: Full professional and practical training as you start and grow Ongoing local business and management support A complete sales toolkit, including product samples, tablet, and software A full installation toolkit, including measuring equipment and tools Branded clothing and personalised marketing materials to present a professional image Apply online today and discover whether this opportunity is the right fit for you

Senior Authorised Person (SAP) High Voltage | 11kV, 33kV or 132kV £60,000 - £90,000 DOE + Excellent Benefits East Anglia Are you an experienced Senior Authorised Person looking to work on major electricity infrastructure projects across the East of England? My client is seeking skilled High Voltage professionals to join a growing team delivering essential substation and network projects across the UK Distribution Network. This is an excellent opportunity for a Senior Authorised Person at either a 11kVm 33kV or 132kV who enjoys working on technically challenging schemes while benefiting from long-term career development, excellent benefits and the chance to work on projects that keep communities connected. About the Company My client is a well established infrastructure business delivering specialist engineering solutions across the UK's energy sector. Their Distribution & Connections team works on a wide range of electricity network projects, providing high quality services across distribution infrastructure, customer connections, network reinforcement and substation construction. With a strong focus on safety, innovation and professional development, they continue to invest in their people while delivering critical infrastructure across the country. What You'll Be Doing As a Senior Authorised Person, you will play a vital role in the safe delivery of High Voltage electrical works across 11kV, 33kV and 132kV distribution networks. Your responsibilities will include: Planning and carrying out High Voltage switching operations. Preparing and implementing switching programmes using DNO operating systems. Safely isolating, earthing and returning electrical equipment to service. Issuing Permits to Work, Sanctions for Test and Limitations of Access. Producing and reviewing safety documentation, risk assessments and method statements. Supporting the delivery of substation construction, maintenance and network upgrade projects. Working closely with clients, site teams and project stakeholders to ensure works are delivered safely and efficiently. Providing technical guidance and mentoring to engineers and operational staff. Ensuring all work complies with Distribution Safety Rules, company procedures and current health and safety legislation. What You'll Need To be considered for this Senior Authorised Person position, you should have: Current SAP authorisation at 11kV, 33kV or 132kV on a UK DNO network. Previous experience delivering High Voltage switching within substations, commissioning or electricity distribution projects. Strong understanding of electrical engineering principles and network operations. Experience preparing switching schedules and outage plans. HNC, Degree or equivalent qualification in Electrical Engineering. Excellent communication and stakeholder management skills. A full UK driving licence and willingness to travel across East Anglia and surrounding areas, with regular attendance at the Stevenage office. Salary & Benefits Salary: £60,000 - £90,000 per annum (DOE) In return, you will receive an excellent package including: Company car and fuel card (including hybrid and electric vehicle options). Paid overtime. Discretionary bonus scheme. Private healthcare. Healthcare cash plan. Company pension scheme. Life assurance. 25 days annual leave plus bank holidays. Employee Assistance Programme. Online GP service available 24/7. Retail discount platform Cycle to Work scheme Enhanced family leave Employee recognition programme. Refer-a-friend bonus scheme. Career Development & Working Pattern This is a permanent position based across the East Anglia with travel to sites throughout the region and regular attendance at the one of groups main offices. My client is committed to investing in its employees through ongoing training, recognised industry qualifications and genuine opportunities for career progression. Whether you're looking to broaden your technical expertise or progress into leadership, this role offers an excellent platform to develop your career within the UK's growing energy sector. Interested? If you're an experienced Senior Authorised Person looking for your next challenge and would like to work on major High Voltage infrastructure projects with an organisation that values safety, quality and professional development, we'd love to hear from you. Apply today with your CV to be considered for this opportunity. You can reach me on (phone number removed) FOOTNOTE: If you feel that you are right for this role technically, but the salary, location or seniority does not suit you specifically then please still feel free to send us your CV. We constantly recruit for roles very similar to this one at all levels UK Wide. We are always keen to chat with you discreetly about your employment situation. Even if you are happy in your current role for now, we always welcome calls from Transmission & Distribution professionals keen to make their introductions for future months or years. Carrington West's Transmission & Distribution division is the fastest growing in the country, our specialist team has a combined over 100+ years' experience in this market. Please call Luke Shaw on (phone number removed)/(phone number removed) or email (url removed) for more information. By applying for this position, you are agreeing for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will be shared with third-party clients specifically relevant to any roles you have applied for. If at any stage, you wish to withdraw your consent please contact us

Are you looking for a rewarding role that will allow you to utilise your current skills to influence, support and encourages others to build a future? Are you looking for an opportunity to make a difference to people’s lives? If so, then this might be the position for you. We’re currently recruiting for an Employment Adviser to join our amazing team. You will provide advice and support to guide and encourage participants to overcome barriers to employment and achieve realistic job goals. You'll manage a caseload of participants, managing their journey to employment, be their coach and mentor and be the principle highly trusted contact to build strong positive relationships, guide, motivate, challenge, encourage and help customers obtain sustainable employment. Our ideal candidate will have excellent customer service skills, be target driven as well as a motivational adviser. You'll have a high level of initiative and motivation with the ability to seek out solutions to problems, and be able to work under pressure, without day to day supervision. However, we aren’t always looking for someone who ticks every single box we’re looking for someone who can provide a first class customer service, driven by our overarching aim to empower lives and improve communities. This is a rewarding role that will allow you to utilise your current skills to influence, support and encourages others to build a future and will also allow us to become better with your unique experiences. In return for your dedication, knowledge, and commitment, we're offering a competitive salary range of £26,500 to £29,545 per annum (dependent on experience) with these great additional benefits: • 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days) • 2 Volunteer Days • Pension - 5% Employee 5% Employer • Healthcare Cash Plan, incl. 3 x salary life assurance • Annual Pay Review • Refer a Friend Scheme • Free access to BenefitHub – an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits There’s also the opportunity to progress your career within the Seetec Group. Interested? There’s an easy to apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on (phone number removed). Seetec Group is an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our employee owners. People are at the front, centre and heart of every service we provide and each decision we make. Location: This is an office-based role, working in Norwich Hours: 37 hours a week. Monday to Thursday 8.30 am to 5pm, Friday 8.30 am to 4.30pm Closing Date: 05 August 2026 Key Responsibilities • Meet, and strive to exceed, personal performance targets (Key Performance Indicators)., • Progressively manage a caseload of referred customers using a variety of appropriate strategies to help them overcome barriers to gaining employment., • Deliver a positive experience to new customers, ensuring they engage with you and the programme., • Achieve the Customer Service Standards required on the programme, • Facilitate a range of assessments with each individual, using a suite of tools, to fully understand a customer’s personal circumstances, ambitions and goals., • Where required, provide appropriate advice and guidance on the basics of selfemployment and signpost customers to internal self-employment specialist that can further support customers in respect to self-employment., • Co-produce personalised tailored Action Plans featuring SMART targeting to enable positive and timely progression., • Provide tailored support in all aspects of job-search and interview preparation to ensure that customers are matched to the right job that enables them to sustain employment., • Where required, provide appropriate training/guidance to customers to help them master digital technologies, for them to engage in guided self-service learning materials and online job vacancies., • Ensure all relevant evidence requirements are met to verify job starts., • Fully understand the local labour market, to source suitable job opportunities., • Undertake direct marketing to employers using digital media e.g., email, LinkedIn, Facebook, Twitter etc., • Market specific customers to employers., • Identify the specific recruitment needs of employers and undertake tailored prescreens and group assessments., • Develop relationships with key stakeholders to maximise job opportunities, i.e., federation of small businesses, chamber of commerce, JCP partnership managers, • Maintain hard copy and system-held customer records to the required compliance and quality standards., • Develop an understanding of specialist signposting services in the local area/region, building knowledge in areas such as specific disabilities, housing, benefits etc. Knowledge to be applied where appropriate during caseload management., • Proactively participate in continuous improvement activities to ensure that the service continues to deliver excellent customer service, • Acts as an employee owner always considering the best interests of the company, shareholders and other colleagues, • Ensures best practice is identified, adhered to and championed, • Is prepared to work flexibly to meet the needs of the role, including any necessary travel and overnight stays, • Accountable for own professional development and undertake necessary training as identified in the Performance Review process., • To handle personal data in accordance with the organisation's data protection policy., • Actively participate in, and promote Prevent and the safeguarding of children, young people and vulnerable adults., • Adhere to the company’s policies and procedures always, including safeguarding, equality, diversity and inclusion, quality, health and safety and IT., • To undertake any other duties, as required, appropriate to the post

We are seeking an experienced Floor Layer to join a well-established housing association on a long-term self-employed contract, delivering responsive repairs and planned maintenance across social housing properties in Norwich and the surrounding areas. This is a specialist role requiring a strong background in cap and cove flooring alongside basic plumbing experience. Working within occupied properties, you'll play a key role in delivering high-quality repairs while providing excellent customer service to tenants. This role may also suit professionals currently working in, or ready to step into, the following positions: Floor Layer, Vinyl Floor Layer, Flooring Installer, Multi Trade Operative (Flooring Bias), Multi Skilled Operative, Multi Trade Plumber or Wetroom Fitter. Key Responsibilities: Install, repair and maintain cap and cove flooring. Complete all associated floor preparation works. Carry out basic plumbing repairs and maintenance. Undertake planned and reactive maintenance within occupied social housing properties. Ensure all work is completed safely and to a high standard. Deliver excellent customer service while working in tenants' homes. Manage your own workload and work independently across a designated patch. Ensure compliance with company procedures, health & safety standards and client expectations.About You: We're looking for an experienced Floor Layer with plumbing knowledge and a proven track record within the social housing or repairs and maintenance sector. You'll have: Proven experience installing and repairing cap and cove flooring. Previous plumbing experience. Experience working within social housing, responsive repairs or planned maintenance (desirable). The ability to work independently and manage your own workload. A professional, reliable and customer-focused approach. Strong attention to detail and commitment to delivering high-quality workmanship.Qualifications: Formal qualifications such as NVQs or City & Guilds are not essential. Our client is primarily interested in candidates who can demonstrate the right level of practical experience and a proven track record within the role.Benefits: Company van and fuel card Long-term self-employed contract Weekly payments (CIS payment options available) Ongoing work with a consistent pipeline of social housing repairs and maintenance Permanent position available if desired Immediate start available If this Floor Layer role is something that you're interested in, please apply online today or call Alex on (phone number removed)

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The role Orbit is delighted to be recruiting for a Specialist Support Coach to join us in this brand new role to the organisation. This new and essential role will see the Specialist Support Coach manage a specialist caseload of customers with multiple and complex needs (including hoarding), providing intensive, person-centred support to sustain tenancies, reduce risk, and improve wellbeing. You will partner up with our Community Coaches in working within 1-1 with our customers and out in our wider communities, providing specialist and individual understanding to complex needs. This role will be based out of Norwich office and will be required to cover the East Anglia area - a driving license and access to your own vehicle will be required. This role is part of our Customer directorate where you'll help us to lead the way in keeping our promise to more than 100,000 customers. What you'll achieve Manage a specialist caseload of customers with complex needs (e.g., hoarding, mental health, neurodiversity, substance misuse, domestic abuse, offending history and self-neglect). Complete comprehensive assessments and develop tailored support plans; provide 1:1 ongoing support to sustain tenancies and improve outcomes. Carry out home visits where appropriate to complete assessments, deliver support and review progress. Coordinate referrals and contribute to the Better Days programme, working with operational teams to ensure a smooth customer journey. Build and maintain effective partnerships and referral routes with local services (including local authority, safeguarding and hoarding services) and represent the organisation at internal and external meetings. Lead and contribute to multi-agency working, coordinating actions across partners and internal operational teams to manage risk and achieve agreed outcomes. Maintain accurate, timely and confidential case records on the customer management system, meeting agreed service standards and information-sharing requirements. Monitor and report on activity and impact; provide insight on trends, gaps in services, emerging needs and risk to support service improvement. Handle challenging conversations and behaviours professionally, balancing firm, proportionate challenge with empathy and support. Work in line with organisational policies and legislation, including health and safety, safeguarding, equality and diversity, data protection and the Code of Conduct.What you'll bring Essential skills Experience providing intensive support to people with multiple/complex needs (housing, social care or support services). Experience supporting hoarding, self-neglect and/or tenancy-related risk. Skilled in assessment, support planning, risk management and safeguarding (including capacity-related considerations). Able to work independently and flexibly, managing competing priorities within a high-risk caseload. Excellent communication skills; able to manage emotionally demanding situations calmly and professionally, using a firm, empathic and proportionate approach. Commitment to equality, diversity, inclusion and customer-focused service delivery. Enhanced DBS.Desirable skills Training/accreditation in hoarding, self-neglect and/or mental health interventions. Understanding of housing law, tenancy enforcement and proportionate legal remedies in complex cases. Evidence of achieving sustained outcomes in long-term, entrenched cases. Ability to contribute to service development and share learning/best practice across teams. Relevant qualification (e.g., HNC/HND in Housing, Social Care or similar) or equivalent experience, plus willingness to undertake role-specific trainingWhy Orbit? Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: Online application Interview(s) Decision and offerWe put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check

Noodle Talent Partners are working with a leading global digital business, recruiting for the position of Sales Account Manager to join a friendly and successful commercial team in Norwich, managing a portoflio of existing business client accounts with responsibility for maintaining strong relationships, retaining business and upselling additional services to meet revenue targets. This is an exciting organisation with a sociable dynamic and great team culture, that encourage progression & development, promoting from within and nurturing individuals to become the best they can be. Permanent full time posotion, working Monday to Friday 9am to 5pm. The package Starting Salary of £27,500 plus £12,000 annual bonus paid out quarterly, OTE of £40,000 with unapped commision) Flexible/Hybrid working environment 25 days annual leave plus bank holidays Private Medical Insurance Learning & Development Progression opportunities Great team culture Volunteer time off Employee-Assistance-Program (EAP) Modern offices and free onsite parking The Role Acting as the primary point of contact for your accounts, supporting business clients with new requests, account queries and other needs Building rapport with clients to ensure a great relationship built on trust and delivery of services Booking annual reviews for client renewals, conducting consultative virtual meetings to understand client's plans & objectives along with any challenges, promoting the companys services to support their goals and overcome difficulties, retaining business and generating additional sales revenue Working in line with individual quarterly revenue targets, manage accurate sales planning and forecasting to deliver a strong pipeline, reporting to management on a monthly basis Create account development plans outlining client goals, sales strategy and forecasting opportunites Improving customer satisfaction scores through providing an exceptional service for each client Working with the operations team to ensure all requests are scheduled and actioned in line with service level agreements and client's requirements. Managing any problems or complaints promptly with positive resolutions for both the client and the business, reporting and driving continual improvement What are we looking for? 2-3 years of experience in sales, managing your own revenue targets A personable and credible individual who enjoys working collaboratively with others Demonstrable sales experience, strategic sales planning and implementation, including pipeline management. Strong organisation and prioritisation skills Commercial awareness with ability to spot opportunities and has a high level of attention to detail Excellent communication and presentation skills * Self motivation, drive and resilience If you are interested in this great opportunity, please ensure your CV is up-to-date and apply online as soon as possible. Opportunity managed by Nikki Cranmer at Noodle Talent Partners. Account Manager | Account Executive | Sales | B2B | Client Relations | Relationship Manager | Corporate Sales

Job Title: Administrator / Service Controller Job Type: Temporary with opportunity into permanent. Location: Norwich Rate of pay: £14.50 per hour Are you a Service Controller looking for work? Temporary to Permanent Opportunity We're currently recruiting for a Service Controller to join our client's busy and friendly team based in Norwich. This is an excellent opportunity for someone with strong organisational and communication skills who is looking for a part-time role with the potential to secure a permanent position. Hours: Monday, Wednesday & Friday, 8:30am – 5:00pm Start Date: ASAP The Role: Coordinating engineers' schedules and appointments Managing incoming service requests and allocating work Liaising with customers to provide updates and resolve queries Raising and processing job sheets and service documentation Maintaining accurate records and updating internal systems Providing general administrative support to the service team The Ideal Candidate: Previous experience in a service controller, scheduler, coordinator or administration role Excellent communication and customer service skills Strong organisational skills with the ability to prioritise workloads Confident using Microsoft Office and computer systems Able to work independently and as part of a team This position is offered on a temporary basis initially, with the opportunity to become a permanent member of the team for the right candidate. BENEFITS OF WORKING FOR ARC Working with one of the leading Recruitment agencies with 18 years within the marketplace, recruiting for many of the region’s leading companies. In a recent survey 96% of our clients stated ARC are their preferred agency labour supplier. Paid annual leave pro-rata for PAYE (inclusive of statutory holiday) Weekly pay – with a 1 hour pay resolution guarantee. Pension contribution (after 3 months continuous service). On-going assignments Free access to our Health Assured scheme for you and your family. Access to Free online training. Please contact our Recruitment specialists if you are available for this position ARC GROUP A focus on recruitment, a passion for people

Customer Service Operator Red Recruitment is recruiting a Customer Service Operator for our client on a full-time, four-month fixed-term contract. This is a remote position with a start date of 3rd August. This role is perfect for someone with an empathetic and attentive approach who is passionate about supporting the community. You will join a small, experienced Customer Services team, making anniversary calls, validating data and building positive relationships with customers, including vulnerable individuals. Benefits and Package for Customer Services Operator: Salary: £12.81 per hour Hours: 37.5 hours per week - 5 days per week, between 8am and 8pm, Monday to Sunday Contract: Full-time, 4-month fixed-term contract Location: Remote Start Date: 3rd August (Apply online only) hours of annual leave, increasing to 231 hours with length of service (pro rata) Discounts on groceries, shopping, holidays, insurance, days out, restaurants and more 24/7 employee assistance programme Family and friends' discounts on services and products Pension scheme with up to 4% company contribution matchedPlease note that this position is subject to pre-employment screening, including a basic DBS check and two years of referencing. All screening must be completed before the successful candidate's start date. Key Responsibilities of Customer Service Operator: Deliver excellent customer service across telephone, email and internal systems, acting as the first point of contact for enquiries. Make anniversary calls to customers and build positive, professional relationships. Communicate professionally and empathetically with customers, including vulnerable individuals. Resolve customer queries and escalate complex or sensitive issues when required. Maintain accurate customer records and complete administrative tasks, including referrals, support requests, complaints and general enquiries. Follow established processes, service standards and timescales to deliver a high-quality customer experience. Handle sensitive information confidentially and comply with GDPR, safeguarding, data protection and information security requirements. Identify and escalate safeguarding concerns relating to children and vulnerable adults in line with company procedures. Work collaboratively with colleagues, support team objectives and adapt to changing priorities and workloads. Contribute to service improvements, reporting activities and other ad hoc tasks as required.Key Skills and Experience of Customer Service Operator: A genuine desire to help the community, with an empathetic and attentive approach to customers' needs Excellent verbal and written communication skills Exceptional attention to detail and accuracy Strong problem-solving skills, with the ability to use initiative Experience in a customer-facing role, either face-to-face or over the telephone Previous experience in a similar contact centre or call centre role is advantageous Competent in Microsoft Office, including Excel, Word and Outlook Able to manage sensitive or challenging conversations professionally and discreetly Willingness to learn new skills and adapt to different customer service activities A collaborative and flexible approach to changing priorities and workloadsFull training will be provided across a variety of customer service activities. If you have the right attitude and relevant skills and are interested in the Customer Services Operator position, please apply now! Red Recruitment (Business)

About Us At Anglian we’re a leading home improvement company committed to providing high-quality products and exceptional service. Our success is built on innovation, dedication, and a customer-first approach. Join us to make a real impact in an exciting and fast-paced industry. The Role We’re looking for people who can have great conversations over the phone and online. Whether you have previous sales experience, or if you are brand new to the sector, we will provide the necessary training to ensure you succeed. This isn’t cold calling; these are all conversations with previous or interested parties, and your role as a Contact Centre Advisor is to turn those conversations into leads for our sales team. The ideal candidate will be focused, like working to targets, have strong communication skills and a fabulous telephone manner. Key responsibilities Engaging with prospective customers over the phone Maximising opportunities from call data and overcoming objections Securing a sales lead through outbound calls to previous enquiries Achieving set sales performance targets through excellent product knowledge and services available to the prospective customer Listen to what our customers want and walk them through our product ranges Securing an appointment for our sales team to meet our customer and complete the sale Meeting set targets through your product knowledge and excellent customer service What we're looking for Proven success in a telesales role and the ability to secure leads Great verbal communication skills A proven track record of meeting and exceeding sales targets, while providing an excellent customer experience Determination to succeed, focus to remain motivated, ambition to progress Skills in telesales, retail, estate agency or customer service desirable Basic IT skills Ability to work in a team and follow direction Being self motivated Why join us Competitive salary and performance related bonus up to an extra £9k per annum or £750 each month 31 days holiday, increasing to 33 days after 2 year’s service And additional paid day off for your birthday Regular team incentives, competitions, and rewards Paid time off annually to volunteer Comprehensive health & well-being benefits including access to in-house occupational health & well-being resources, discounted gym memberships, employee assistance programme, & mental health resources. Group perks & discounts on most major high street retailers including food shopping, days out, cinema, theatre, dining, mobile phones Heavily discounted employee purchase scheme on all Company products Break out games room Ready to make a difference in the home improvement industry? Join us and be a part of transforming homes and improving lives. We're excited to welcome dedicated individuals to our team! Important Information About Right to Work We’re delighted that you’re considering joining our team. For this role, applications will only be accepted from individuals who already have the right to work in the UK, or who can independently secure this right. This position does not meet the Home Office requirements for employer visa sponsorship. If you’re unsure about your eligibility, you can find helpful information on the UK government website

Sales and Service Advisor Do you enjoy helping customers, building relationships and turning enquiries into sales opportunities? We're looking for a motivated and customer-focused Sales and Service Advisor to join our growing team. This is a varied role combining customer service, sales support and quotation management, helping customers find the right repair and maintenance solutions while maximising commercial opportunities. As the first point of contact for inbound enquiries, you'll provide an outstanding customer experience, prepare quotations, identify customer needs, and confidently upsell and cross-sell relevant services to drive revenue and customer satisfaction. Key Responsibilities Handle inbound customer enquiries via phone, email and online channels. Prepare accurate quotations for repair, maintenance and service work. Identify opportunities to upsell and cross-sell products and services. Follow up quotations to convert enquiries into booked work. Build strong customer relationships through excellent service and communication. Coordinate with internal teams to ensure timely and efficient service delivery. Maintain accurate customer records and job information. Support business growth by maximising every customer interaction. What We're Looking For Experience in customer service, internal sales, sales administration, telesales, account management or service coordination. A confident communicator with strong telephone and relationship-building skills. Commercially minded with the ability to identify sales opportunities. Experience producing quotations, estimates or sales proposals would be advantageous. Strong organisational skills and attention to detail. Comfortable using CRM systems and Microsoft Office applications. Why Join Us? Competitive Salary 31 Days holiday per annum, including Banks Hols, increasing to 33 days with service, plus your birthday off annually Comprehensive health & well-being benefits including access to in-house occupational health & well-being resources, discounted gym memberships, employee assistance programme & mental health resources Heavily discounted employee purchase scheme on all Company products Group perks & discounts on most major high street retailers including food shopping, days out, cinema, theatre, dining, mobile phones If you're passionate about delivering excellent customer service, enjoy sales conversations and thrive in a fast-paced environment, we'd love to hear from you. Apply today and help us deliver exceptional service while driving valuable sales opportunities for our customers. Key Search Terms: Sales Advisor, Customer Service Advisor, Internal Sales, Sales Support, Service Advisor, Quotation Administrator, Customer Success, Upselling, Cross-selling, Account Management, Estimator, Repairs, Maintenance, Customer Care, Contact Centre, Inbound Sales. Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees

Providing excellent customer service and responding to inquiries. Supporting the sales team with administrative tasks and customer outreach.

This is a varied role combining delivery driving, warehouse duties and customer service. The successful candidate will be responsible for safely delivering goods to customers, supporting warehouse operations and ensuring a high level of service at all times. T vehicle delivering goods to customers.

Warehouse Operative – Afternoon shift only.Gap personnel are currently recruiting for the role of Warehouse Operatives in Swindon, SN25.The global garden furniture manufacturer is just coming into peak, and us working in partnership are recruiting for additional 9 warehouse operatives.Ideal candid

Picking and packing furniture and white goods for customer orders.

Location: Brighton 25 days annual leave plus bank holidays Opportunities to grow your career Enhanced maternity, paternity and adoption leave Up to 3 paid days a year to volunteer at a charity of your choice Medical cash planKey Responsibilities of a Customer Service Representative: Handling inboun

Thrive Group are delighted to be working with our professional services client based in Chippenham, who are looking to recruit a. Part-Time Receptionist - Professional Services.

Our client, a leading independent Oil & Gas operator, are currently seeking a Receptionist to join their administrative team in Norwich.This is initially a 12 month contract, with the strong likelihood of extension, or made permanent where possible.Monday to Friday 08:00 till 16:00 and 09:00 till 17

What you'll be doing as the French Speaking Customer Service Administrator: Accurately inputting, updating, and maintaining customer records and data Providing professional customer support to European clients in both French and English Handling customer queries efficiently and ensuring a high

Building positive relationships with customers and internal stakeholders. Reporting to the Finance Manager, you will be responsible for the day-to-day management of the sales ledger, ensuring customer accounts are accurately maintained and invoices are processed efficiently. Raising and processing c

WAREHOUSE OPERATIVE – NIGHT SHIFT.We are currently recruiting for.Operatives may also be required to work within a.This is a physically active and fast-paced warehouse role, requiring reliability, good attention to detail and the ability to work effectively as part of a team.Voice picking and LLOP

Customer Service: Be the friendly face that greets our guests and offers expert advice on our p. You will play a key role in bringing the store to life, supporting your colleagues, and delivering a great experience for every customer who walks through the door.

Our client offers an opportunity to gain experience within a face to face sales and customer service environment, supported by experienced sales professionals. Due to continued growth, they are looking to expand their sales division with motivated individuals interested in developing sales and custo

Customer Service: Be the friendly face that greets our guests and offers expert advice on our premium cookware range. Join the vibrant world of Le Creuset as a Retail Sales Assistant - Keyholder, where cookware meets colour, and customers come for inspiration! Youll be the friendly face helping shop

As a Warehouse Operative, you will play a key role in ensuring the smooth running of day-to-day warehouse operations.You will be responsible for handling goods, supporting stock control, and in a chill warehouse environment working as part of a team to meet daily targets.Key Responsibilities *

Customer Service: Be the friendly face that greets our guests and offers expert advice on our premium cookware range. Join the vibrant world of Le Creuset as a Retail Sales Associate - Keyholder, where cookware meets colour, and customers come for inspiration! Youll be the friendly face helping shop

Successful applicants often come from backgrounds such as retail, marketing, customer service, hospitality, front of house and any other customer-focused roles. You'll gain a thorough understanding of the clients you represent, the structure of the business, and the skills needed to build a successf

Do you have a warm personality and natural skill for organisation? Are you passionate about wellness and exceptional customer service? Bannatyne, a leader in the health and wellness, is looking for a welcoming and efficient Front of House Assistant to join our team. Complimentary gym membership for

Temporary Staff Required – Ad Hoc, Part-Time Work.We are currently seeking reliable and flexible.Reception / Administration staff.This role is ideal for individuals who are available to start.Handling phone calls and emails.Must be flexible and available at short notice.Immediate availability pref