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Our client is a fast-growing, founder-led organisation transitioning from start-up pace into structured, scalable growth. This is a senior, executive-level opportunity for a hands-on Director of Technology who understands that technology is not just infrastructure - it’s a customer growth engine. You will work closely with the SLT, shaping how digital platforms, customer systems, and contact centre technology directly improve conversion, onboarding, service quality and retention. This role is about enabling revenue and customer success, not just running IT. Own and deliver a 3-year customer-centric technology roadmap aligned to commercial growth Lead the evolution of contact centre platforms, CRM, and customer engagement tools Drive AI, automation, and workflow optimisation within the contact centre environment Improve agent productivity, reporting, insight, and service performance Ensure technology supports seamless onboarding, engagement, and retention Optimise OPEX spend, simplifying vendors where necessary and improving ROI Strengthen governance, data security, and GDPR compliance Bring clarity and commercial visibility to technology performance at Exec level Lead and develop a hybrid internal and outsourced technology team About you – Strong experience in contact centre or customer-facing technology environments Led transformation of CRM, telephony, workforce management, or engagement platforms Used automation and AI to improve service performance and operational efficiency Experience in EdTech, subscription models, B2B2C, or high-volume customer environments A commercial mindset, comfortable owning full budgets and ROI Experience scaling systems in founder-led or growth-stage businesses A balance of strategic focus and hands-on delivery The ability to simplify complexity and communicate clearly to non-technical stakeholders Strong knowledge of SaaS platforms, integrations, data flows, and vendor ecosystems A solid understanding of cyber security, GDPR and operational risk Permanent opportunity Hybrid role: 3 days per week in the office (St Albans) Salary up to £120,000 Up to 20% bonus, 28 days holiday + Bank Holiday, 6% employer pension contribution, wellbeing programme and more. Modern office space, free breakfast, discounted parking We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters

Job Title: Procurement & Supply Chain Manager Location: Hatfield (office-based) Salary: £50,000 - £55,000 Hours: Monday to Friday 7.30 - 4.30 pm Reporting To: Head of Operations The Role We are seeking a commercially driven Procurement & Supply Chain Manager to lead a stock-based procurement function and build a resilient, scalable supply chain for a construction company. Reporting to the Head of Operations, this is a strategic yet hands-on role where you will shape the supply base, optimise cost and value, and ensure the business has the materials it needs to support continued growth. Key Responsibilities Strategic Procurement & Value Delivery ·Lead the end-to-end procurement strategy for systems, components, and stocked technical products. ·Deliver measurable cost savings, improved margins, and long-term commercial value. ·Build a supply chain that supports growth, innovation, and operational reliability. Supplier Development & Global Sourcing ·Identify, evaluate, and onboard new international and UK suppliers to enhance quality, pricing, and supply resilience. ·Conduct or arrange supplier audits and manage ongoing performance to ensure consistent standards. ·Develop long-term partnerships that support product innovation and competitive advantage. Stock-Based Supply Chain Management ·Own procurement for stocked items, ensuring optimal inventory levels aligned with sales forecasts and operational needs. ·Collaborate closely with Sales, Warehouse, and Finance to anticipate demand, control spending, and maintain availability. ·Implement procurement and supply chain processes that support accuracy, visibility, and scalability. Import & Logistics Oversight ·Manage international freight, customs clearance, and compliance with HS codes, duties, and Incoterms. ·Ensure efficient, cost-effective movement of goods from global suppliers to UK operations. ·Work closely with logistics partners to minimise delays and maintain high service levels. Cross-Functional Collaboration ·Act as the procurement and supply chain lead within the business, partnering with product development, operations, and commercial teams. ·Provide clear communication on lead times, risks, and opportunities. ·Support new product introductions with sourcing insight and supplier capability assessments. What You Will Bring ·Demonstrable experience managing procurement for building products and technical materials ·Strong commercial acumen with a track record of delivering cost savings and value improvements. ·Hands-on experience with international sourcing, freight, and customs processes. ·Ability to build strong supplier relationships across different cultures and markets. ·A proactive, structured approach to developing processes and improving supply chain performance. ·Confidence operating as the procurement and supply chain lead within a growing business. Why Join? Fast-Growing Business Be part of a rapidly scaling organisation operating within a dynamic market. Dynamic Culture Join a team with an energetic, positive culture where people enjoy working together, take pride in their work, and support each other to deliver strong results. Strategic Influence Your decisions will directly impact profitability, product availability, and customer satisfaction. Autonomy with Support Lead procurement and supply chain with the freedom to shape the function, supported by a collaborative leadership team. Visible Impact Your work will be recognised across the business, with direct access to senior leadership and product development teams. Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted. Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10's Privacy Policy as to how we hold your data

Dealing with queries and processing orders as well as more complex customer service issues. Advising on new products and services.

The ideal candidate has previously led a high‑performing technical support team in a high growth SaaS environment, excels in cross‑functional communication, and brings a proactive approach to improving customer experience, tooling, workflows, and team capability. Team Lead, Customer Support - EM

A family-run pet store in Pulborough is seeking an experienced Assistant Manager to provide exceptional customer service and lead a team. Ideal candidates should possess a genuine interest in pets, strong leadership skills, and a willingness to learn.

The ideal candidate will have at least two years of catering experience and a Basic Food Hygiene certificate, alongside a passion for great food and superior customer service. A catering service provider in the UK is looking for an experienced Catering Supervisor to oversee operations on a part-time

The ideal candidate will lead by example, motivate the team, and contribute creatively to events. Key responsibilities include supervising service delivery and maintaining high morale.

This role includes managing service standards, leading a team, and maximizing customer satisfaction. The ideal candidate has prior experience in food service and team supervision, with a passion for developing others.

A leading retail company in Greater London is looking for an Assistant Manager to oversee store operations and inspire the team to deliver excellent customer service. The role requires a highly organized individual with experience in fast-paced environments, capable of handling diverse responsibilit

A technology and advisory firm based in Greater London is seeking a Team Leader to support the BI24 team. This role combines operational delivery with team management, ensuring effective frontline support and coaching team members.

Are you ready to lead a high‑performing team within one of the world’s most dominant and fastest‑growing software development scale‑ups? We’re a global market leader trusted by 90% of the FTSE 500, and we’re looking for a. This leadership role is perfect for someone who blends commercial

A leading equipment hire provider in the UK is looking for an Invoicing Team Leader to support and coach the invoicing team. The ideal candidate will possess advanced Excel skills and excellent communication abilities, with prior experience in a fast-paced team lead role.

A recruitment agency is seeking a Kiosk Manager in London to oversee daily operations and lead a proactive team. Responsibilities include managing supplies, ensuring compliance with regulations, and training team members.

A leading fast-food franchise in Greater London is in search of a dedicated Shift Leader to ensure the smooth operation of their restaurant. The position requires overseeing daily shifts, training team members, and managing inventory while maintaining a customer-first approach. Ideal candidates are

Responsibilities include stock management, cutting meat to order, and leading a small team while maintaining high standards of customer service and food safety. A leading food wholesaler in the UK is seeking experienced butchers to manage their butchery departments. This exciting role allows you to

A leading hospitality service provider is seeking a Hospitality Team Lead in Greater London to join their team. This role involves leading and supporting a hospitality team, ensuring excellent customer service, and overseeing food and beverage service. Ideal candidates will have strong leadership sk

A leading technology recruitment agency is seeking a Field Service Manager to manage a team of Field Service Engineers. The ideal candidate will have experience in high-value capital equipment sectors and possess strong commercial and customer relationship skills. Responsibilities include managing c

A leading payment solutions provider in London is seeking an Engineering Team Lead to guide a cross-functional squad within the CustomerApps team. Ideal candidates will have strong software engineering backgrounds, experience in leading teams, and a passion for customer-centric solutions. This role

A leading sports betting company in York and North Yorkshire is seeking a Retail Customer Service Manager to deliver exceptional customer service in their betting shops. You will take bets, process transactions, handle customer concerns, and maintain high shop standards.

Are you ready to lead a high‑performing team within one of the world’s most dominant and fastest‑growing software development scale‑ups? We’re a global market leader trusted by 90% of the FTSE 500, and we’re looking for a. If you’re a people‑first leader with a passion for customer s

A leading healthcare agency is seeking a Substance Misuse Service Team Leader in Tower Hamlets. This full-time role involves managing a team of recovery support workers, coordinating treatment services, and ensuring high standards of practice. Candidates should have significant experience in drug an

The role involves developing a strong customer-focused team, meeting performance targets, and engaging with customers through innovative campaigns. The ideal candidate will have experience in customer-facing roles, team leadership, and must be flexible to work varying hours. A leading ethical beauty

In this role, you will independently manage the store in the absence of the Store Manager, motivating your team and ensuring excellent customer service. A leading grocery retailer located in the Luton area is looking for a Deputy Store Manager.

A leading communications solutions provider in the UK is seeking a Service Delivery Manager to ensure exceptional customer service and drive continual service improvement. This customer-facing role involves managing key stakeholder relationships and maintaining accountability for contract obligation

The successful candidate will drive profit through excellent stock management and team development, ensuring outstanding customer service. A leading watchmaking company in Greater London seeks an experienced Assistant Store Manager for their Battersea PowerStation location. Essential qualifications

A leading network service provider based in Worcestershire is seeking a Technical Team Leader to lead a team of Network Support Engineers. The Technical Team Leader will manage Service Desk operations, drive team development, and implement improvements. This role demands proven Cisco expertise and s

This is an exciting opportunity for a Store Manager to join a supportive team at Regatta in the UK, where you'll lead a team to deliver exceptional customer experiences. The role involves motivating team members, displays and product knowledge, and ensuring operational efficiency while being part of

This role involves managing a team of Field Service Engineers, developing key customer relationships, and ensuring the successful delivery of KPIs. A leading technology company is seeking a Regional Service Manager in the East Midlands.

The Customer Relationship Team Lead delivers exceptional service to Brook Green Supply’s most strategic customers, leading a high‑performing team, ensuring operational excellence, and fostering effective collaboration. Lead, coach, and inspire a team of Customer Relationship Managers to deliver

TeamJobs is working with a leading international organisation to recruit a Danish-speaking Customer Service Agent to join their growing team based in Canary Wharf, London. This role is perfect for someone who enjoys speaking with customers, understanding their needs, and helping them find the right

A leading footwear brand in the UK is seeking enthusiastic retail staff to deliver exceptional customer service and manage store operations. Candidates should have retail experience, understand fashion trends, and be self-motivated team players.

A global leader in medical technology is seeking a Service Team Manager for the South East UK. The role involves supervising Field Service Engineers, ensuring compliance with industry standards, and optimizing operations to enhance customer satisfaction. Candidates should have a recognized engineeri

A leading automotive service provider in the United Kingdom is seeking an experienced Aftersales Manager to lead their team in Tunbridge Wells. The ideal candidate will have strong leadership capabilities, excellent communication skills, and a proven track record in customer service. This role invol

The successful candidate will take pride in product availability and ensure exceptional customer service. Responsibilities include leading a team, managing performance, and building relationships across departments. A leading UK supermarket is seeking an experienced Fresh Food Manager to enhance the

A trendy pub in Spitalfields is seeking a Supervisor who is passionate about delivering exceptional customer service and leading a team. The ideal candidate will have experience in hospitality, a commitment to training staff, and the ability to build rapport with customers. Join a supportive team th

The role requires overseeing daily operations and ensuring exceptional food and customer service. A leading hospitality provider is seeking a Hospitality Manager in London. Responsibilities include supervising teams, managing Health & Safety standards, and upholding an excellent brand image.

A modern French brasserie in the Greater London area is seeking a Floor Manager to ensure exceptional service quality and lead a dynamic team.

A local district council in the UK is seeking a skilled Planning Enforcement Officer to supervise the Planning Enforcement Team. The ideal candidate will have strong knowledge of the Town and Country Planning system, proven leadership abilities, and the capacity to represent the council in appeals a

A leading interior landscaping firm in Greater London is seeking a passionate Field Service Team Leader to manage technicians and ensure exceptional customer experience. The ideal candidate should have strong leadership abilities, excellent communication skills, and a desire to motivate a team in a

A leading automotive service provider in Essex is looking for a Centre Manager to lead their team at National Tyres. The ideal candidate will have excellent leadership skills, experience in managing high customer satisfaction, and a commitment to team development. This full-time role offers a compet

A telecommunications company in Greater London seeks an experienced Senior Service Delivery Manager to enhance customer satisfaction and service performance. You will engage with stakeholders, provide quality service reports, and focus on continuous improvement. Ideal candidates possess strong leade

A telecommunications provider is seeking a Senior Service Delivery Manager to ensure exceptional customer satisfaction and manage service performance. Your role will involve close collaboration with stakeholders while reporting on budget and service metrics. Strong leadership and analytical abilitie

A leading retail company in Greater London is seeking a skilled Assistant Manager to guide a team towards achieving sales and KPI targets. The role involves supporting the Store Manager, analyzing sales data, and creating a positive team culture.

In this role, you will lead a frontline team to deliver exceptional customer service and achieve commercial goals. A leading UK retailer is seeking a motivated Team Manager for their food department. The ideal candidate will demonstrate strong leadership skills, a commitment to teamwork, and the abi

Candidates should possess experience in customer service, a willingness to learn, and experience in team leadership. A leading optical retailer is seeking an Assistant Manager to lead the team at Boots Opticians. The role involves inspiring the team to ensure an exceptional customer journey while ma

A leading retailer in Greater London is seeking an experienced store supervisor to lead a dedicated team. You will be responsible for maintaining high standards of customer service and store operations while supervising a small team in a fast-paced environment.