Customer service team lead jobs in London - Page 4Create job alerts

• Act as the lead engineer and company representative across the London area, • Attend reactive call-outs and arrange preventative maintenance visits ?? Lead Fire & Security Engineer - LondonSalary: £40,000 - £60,000 (DOE)Type: Permanent | Full-Time | Monday-Friday�? The OpportunityDue to continued growth and strong customer demand, we're working with a well-established fire and security specialist that's expanding its engineering team in London. This is a standout opportunity for an experienced engineer who wants more than just a day-to-day service role. You'll act as the lead company representative in the London region, with genuine influence over service delivery and the chance to play a key role in helping establish and grow a new regional operation. You'll be joining a collaborative, supportive team that values quality, realistic workloads, and long-term job satisfaction — backed by structured training and clear progression routes into future management.?? Key Responsibilities, • Act as the lead engineer and company representative across the London area, • Attend reactive call-outs and arrange preventative maintenance visits, • Schedule and manage your own workload, as well as coordinating work for others, • Carry out surveys to support quotations for remedial works, • Liaise daily with clients, fellow engineers, subcontractors, and suppliers, • Manage receipt and control of stock deliveries, • Commission fire alarm systems, • Service and maintain fire alarm systems, access control systems, and occasional CCTV systems, • Support future growth with opportunities to move into management ?? Essential Skills & Experience, • Strong knowledge of Advanced and Apollo fire systems, • Minimum 5 years' experience working on fire alarm systems, • Proven experience working on large projects, • Ability to work autonomously with a strong track record of self-management, • Competent across access control and CCTV systems, • Excellent written and verbal communication skills, • Proactive, solutions-focused, and able to use initiative, • Comfortable working in a fast-paced service environment, • Previous experience in a similar role within the fire and security industry ?? Package & Benefits, • Highly competitive salary (£40,000 - £60,000 DOE), • Company vehicle options, • Phone allowance, • Bonus scheme, • Private healthcare, • 25 days annual leave + bank holidays, • Continuous training and development, • Clear progression opportunities, including future management roles

About the role:Working with the Head of ICT and as part of a small, collaborative team, your primary responsibility is to support the delivery of the organisation's ICT support services. This role is predominantly 1st and 2nd line support, working hands-on and hands-off. It also includes desktop support, server support and general infrastructure. Project work from time to time might include server upgrades, cloud-based digital transformation, WIFI, router and switch upgrades. Person Requirements:We are seeking a versatile individual with a proactive, can-do attitude who is willing to step in wherever needed, working in-line with client values and standards both in and outside of work. Strong interpersonal skills are essential, as you will be engaging with various teams across the client, our IT partners, our members and other stakeholders. You will be flexible with a willingness to work out of hours to support the IT requirements of the organisation. You will also have a strong desire to learn new technologies and develop an in-depth understanding of the client's environment, which is essential. Key responsibilities: Implement and maintain IT infrastructure, including servers, storage, networks, and cloud services. Strong analytical and troubleshooting abilities, with a methodical approach to resolving complex issues. Ensure the availability, performance, and security of the IT infrastructure. Oversee/lead infrastructure projects from planning to execution, ensuring timely delivery and adherence to best practices, both in-house and with our MSP. Monitor and manage system performance, identifying and resolving issues proactively. Collaborate with other MSP IT teams to support business operations and projects. Develop and maintain infrastructure documentation, including diagrams and procedures. Implement and manage backup and disaster recovery solutions. Stay up to date with the latest industry trends and technologies, recommending improvements and innovations. Provide technical guidance and mentorship to junior team members. Active Directory, GPO, Azure administration, O365, VMware. Server administration - MS Server 2019/2022. Linux administration, security patching, performance tuning and package management. Azure Cloud migration, maintain and implement. Microsoft 365 and Azure administration. Vulnerability management and mitigation. Virtualisation - VMWare. 2nd/3rd line support. Onboard/Offboard joiners. Maintain high levels of customer service and communication throughout the support process.* Perform other duties as required. This list is not exhaustive. You will be working closely with our IT partners to deliver a variety of support services across the organisation, whereby you will be overseeing aspects of service delivery or projects. Required Education/Experience/Qualifications: Degree in Information Technology, Computer Science, or a related field. Minimum of 4 years' proven experience as an IT Support Engineer or in a similar role. Strong knowledge of Windows server and Linux Enterprise operating systems. Expertise in networking, virtualization, and cloud technologies (Azure). Proficiency in infrastructure automation and scripting (e.g., PowerShell). Excellent problem-solving and communication skills. Ability to work independently and as part of a team, collaborating with colleagues across the business. Relevant certifications - Cisco CCNA/CCNP, Microsoft Certified: Azure Security Engineer Associate.

3rd Line Escalation Support Engineer - Managed Services Windows Server, O365, Azure, Exchange, Active Directory, Networking, Firewall, VPN, Security, VMware, Hyper-V My client is a growing and proven Central London based IT Managed Services provider that are in the market for a 3rd Line Escalation Support Engineer. As 3rd Line Escalation Support Engineer you will be the Technical Support Lead working as the final point of escalation for a busy service desk. You will be a troubleshooting heavy weight with a wide range of technical skills in a MSP ticketed environment, skills such as Windows Server, O365, Azure, Exchange, Active Directory, Networking, Firewall, VPN, Security, VMware, Hyper-V. The 3rd Line Escalation Support Engineer. will be a focal point for the team and a natural leader that is willing to mentor and share knowledge with other engineers, someone happy to collaborate, drive standards and deliver outstanding service. This a great opportunity to keep your technical skills evolving in a fast paced customer driven environment. lots of opportunities for career and skill development. Hybrid working available, circa 3 days in the office and 2 days from home. 3rd Line Escalation Support Engineer - Managed Services Windows Server, O365, Azure, Exchange, Active Directory, Networking, Firewall, VPN, Security, VMware, Hyper-V MillsHill Recruitment acts as an employment business with regards to this permanent job opportunity.Regards MillsHill Recruitment Ltd

Pertemps Network Group are seeking an experienced TemporaryHousing Review Officer to lead on the conduct and administration of statutory housing and homelessness reviews under Parts VI and VII of the Housing Act 1996, including reviews relating to homelessness duties, the suitability of temporary and permanent accommodation, and Housing Register decisions.This is a highly specialist role requiring in-depth housing law knowledge, strong decision-making capability, and the confidence to manage legal challenges, appeals, and judicial reviews while delivering a high-quality, customer-focused service.Location: LondonRate: £26-27 PAYEFlexibility: HybridKey ResponsibilitiesStatutory Reviews & Decision Making • Lead and conduct statutory homelessness reviews under s.202 Housing Act 1996, including decisions on acceptance of duty, suitability of temporary and permanent accommodation, and discharge or cessation of duty., • Conduct s.166A reviews relating to Housing Register decisions and respond to legal challenges concerning the Council’s Housing Allocations Scheme., • Certify what housing duty is owed to applicants and determine how that duty should be discharged in line with legislation, case law, policy, and procedure., • Respond to legal challenges and appeals under s.204 Housing Act 1996 and judicial review proceedings., • Liaise closely with Legal Services, instruct Counsel where required, provide evidence, and attend Court as necessary., • Interview applicants, carry out detailed enquiries, assess evidence, and evaluate the reasonableness of decisions in line with legislation and guidance., • Maintain accurate case records, databases, file notes, and documentation, ensuring statutory timescales are met., • Provide expert advice and respond to correspondence from Councillors, MPs, solicitors, advocates, partner agencies, and senior officers., • Prepare reports on review volumes, outcomes, and statutory compliance, making recommendations for service improvement., • Identify training needs arising from legal developments and deliver training to officers and managers., • Identify potential abuse of process and housing fraud, liaising with the Corporate Anti-Fraud Service where necessary., • Deputise for the Housing Review Manager and Housing Advice/Homelessness Managers as required., • Detailed working knowledge of Housing Act 1996 (Parts VI & VII), Homelessness Reduction Act 2017, Homelessness (Review Procedure etc.) Regulations 2018, and the Homelessness Code of Guidance., • Strong understanding of homelessness case law and the ability to apply it confidently to statutory reviews., • Working knowledge of:, • Housing Allocations Schemes, • Welfare benefits and welfare reform, • Immigration and eligibility rules, • Landlord & tenant law and security of tenure, • Excellent written and verbal communication skills, with the ability to explain complex legal issues clearly to a wide range of stakeholders., • Proven ability to draft robust statutory decision letters, legal reports, and briefings capable of withstanding legal challenge., • Strong analytical and investigative skills with sound professional judgement., • Ability to manage a complex caseload, prioritise effectively, and meet strict statutory deadlines under pressure., • Confident working independently with minimal supervision while contributing positively to team and service objectives.

Intapp Technical Lead (Cloud & Integrations)London or Southampton - HybridCompetitive Salary VIQU has partnered with a leading professional services organisation seeking an Intapp Technical Lead (Cloud & Integrations) to support the ongoing development, enhancement, and optimisation of their Intapp platform. This is a newly created role, introduced as the business continues to embed Intapp across revenue workstreams and wider business processes. You will take technical ownership of Intapp development and integrations, ensuring the platform is working effectively, scalable, and aligned with business needs, while also upskilling internal teams to strengthen long-term capability. Key Responsibilities of the Intapp Technical Lead: • Design, develop, and deploy Intapp Boomi workflows., • Maintain and enhance the Intapp cloud platform in line with business needs., • Build and manage integrations with other systems using REST APIs and ETL tools., • Produce and maintain clear technical documentation for workflows and integrations., • Apply coding standards, version control, and release management best practices., • Collaborate with stakeholders to streamline workflows and improve processes., • Provide training and support to strengthen internal team capability., • Troubleshoot issues, perform root cause analysis, and implement lasting fixes., • Ensure solutions comply with security, governance, and compliance standards., • Strong hands-on experience developing within Intapp Cloud environments., • Proven experience designing and developing Intapp Boomi workflows., • Strong development / solutions capability (not purely BA or functional)., • Experience building and supporting integrations using REST APIs and ETL tools (e.g., Intapp Integration Service / IIS), • Experience deploying applications to Azure cloud services., • Advanced SQL development skills., • Experience building reporting solutions, ideally using SiSense and Intapp API Swagger., • Knowledge of scripting languages such as JavaScript, Python, or PowerShell., • Previous experience working with Intapp within a legal or professional services environment is highly desirable., • Strong stakeholder management and communication skills, with the ability to work collaboratively across global teams., • Understanding of version control, release management, and secure coding best practices. Follow us on LinkedIn @VIQU IT Recruitment for more exciting opportunities. Intapp Technical Lead (Cloud & Integrations)London or Southampton - HybridCompetitive Salary

The difference you will make as a Housing Officer Working Hours: 35 hours per week, full time Working Pattern: Monday to Friday, Hybrid Location: Arlington, London You will pro-actively manage, maintain and improve designated social housing neighbourhoods dealing with all aspects of tenancy conditions, including service failures, creating, promoting and adopting a culture of customer care in accordance with agreed processes, standards, timescales and targets. Be accountable for maximising and increasing income collection, working in partnership with Shared Service colleagues to ensure good payment practices are established from tenancy start, support customers with benefit claims, signposting for advice and carrying out home visits during arrears pursuance process. If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter outlining in no more than 3 pages of A4 how your experience meets the essential criteria. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. About you We are looking for someone with experience of forecasting and managing budget. Along with setting work priorities and arrangements being self lead working with minimal supervision. Why Riverside? At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you’ll enjoy: • Competitive pay & generous pension, • 28 days holidays plus bank holidays, • Flexible working options available, • Investment in your learning, personal development and technology, • A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile • Pro-actively manage, maintain and improve designated social housing neighbourhoods; dealing with all aspects of tenancy conditions, including service failures, creating, promoting and adopting a culture of customer care in accordance with agreed processes, standards, timescales and targets., • Accountable for maximising and increasing income collection, working in partnership with Shared Service colleagues to ensure good payment practices are established from tenancy start, support customers with benefit claims, signposting for advice and carrying out home visits during arrears pursuance process., • Represent the Group in Court for all cases brought against customers in your designated area., • As an “Account Manager” for the customer and property, be responsible for identifying issues which can be resolved with early intervention, be responsible for liaising with internal & external stakeholders. Accountable for ‘patch profitability’, minimising void rent loss, identify cash leakage, working in partnership with Shared Service colleagues to carry out inspections, property viewings and managing tenancy sign ups and new tenancy visits. • Manage a delegated discretionary budget, making decisions regarding the allocation of your budget., • Build relationships with local stakeholders to foster partnership working to deliver shared neighborhood improvement., • Ensure that all data protection requirements are met in accordance with the Group’s policy, procedures, and statutory requirements., • Ensure that health and safety requirements are met in accordance with the Group’s policy, procedures, and statutory requirements. Person specification Essential Knowledge & Experience • Proven track record of delivering a high quality customer service function, preferably in the housing sector., • Effective stakeholder management, both internally and external to the organisation., • Customer focused with excellent communication skills, both verbal and written, with the ability to work at all levels within the business., • Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities., • Proven track record of successfully solving difficult problems., • Ability to demonstrate using initiative to tackling difficult or challenging situations., • Proficient use of a range of IT packages including Microsoft Office., • Excellent team player who can work flexibly to meet business requirements.

We’re working with a long-standing client who is looking to add an IT Support Technician to their team, based in Hayes (UB4). We’ve partnered with this company for over six years and placed 46 IT professionals with them. 32 are still there today, which says a lot. They’re ambitious, growing steadily, and they genuinely invest in people who want to develop their careers. They’re an established IT Managed Services provider supporting the Education sector. This role will be based on-site across three schools in Hayes (UB4), all very close to each other. You’ll work closely with the IT Lead, becoming a key part of the local IT team. You will need your own car, as there will be some local travel between the 3 sites (all within a few miles of each other). IT Support Technician – what will you be doing day to day? You’ll be providing hands-on IT support to staff and pupils, making sure everything runs smoothly across the school’s systems. It’s a varied role, and you’ll be kept busy with a good mix of support and project work. You’ll be supporting: • Servers and core infrastructure, • Network and Wi-Fi, • End-user devices IT Support Technician – key responsibilities: • Managing incidents and service requests from start to finish, • Troubleshooting desktop and system issues (remote and onsite) within agreed SLAs, • Supporting users with hardware and software queries (ticket, phone, and face-to-face), • Keeping the ticketing system up to date with clear, accurate notes, • Developing your technical knowledge across the technologies the team supports, • Assisting with monitoring and routine maintenance tasks, • Keeping on top of timesheets and internal KPIs, • At least 1 year’s experience in an IT support role, • Experience in a customer-facing environment, • Strong communication skills and confidence supporting users of all technical levels, • Someone proactive who can work independently when needed, • A positive attitude and willingness to learn, • Windows Server, • Active Directory, • Networking and Firewalls, • Azure, • Virtualisation, • Cyber Security

We are looking for a Security Platform Engineering Manager to define, build and operate a portfolio of reusable security capabilities that can be consumed by engineering squads as part of our product delivery. This role will combine technical leadership with hands on engineering, ensuring that security controls are delivered as code, embedded into infrastructure and CI/CD pipelines, and aligned to our AWS first, Terraform led platform model. We are looking to expand and mature further our Platform Engineering capabilities by introducing a Security Platform Engineering team, with a goal to make secure by default the best and easiest path for squads building customer facing services. This team will engineer and operate reusable security capabilities as internal products, embedding security controls directly into infrastructure, CI/CD pipelines and service templates. Working closely with Cloud Platform Engineering, Security Operations and other engineering squads, the function will focus on reducing risk through automation, consistency and developer experience. The successful candidate will be responsible for shaping the roadmap, forming the team to deliver it, driving adoption across build and run squads, and ensuring that security becomes a scalable, automated and measurable capability rather than a manual or reactive process. ROLE AND RESPONSIBILITIES • Work with the Head of Cloud and security stakeholders to define the strategic direction and technical vision of security platform engineering at CMC, • Build and lead a small team responsible for delivering security capabilities as reusable platform “products”, • Own the roadmap and technical delivery of these capabilities across cloud infrastructure, CI/CD, IAM, application integration patterns and more, • Engage and collaborate with internal customers and understand up and coming use cases for the security platform, • Deliver hands on contributions to the platform; set technical standards and approach, • Operate and support the security platform services with clear reliability expectations and continuous improvement, • Drive measurable adoption of security platform services across engineering teams and report on coverage, risk reduction and maturity, • Stay up-to-date on industry trends and emerging technologies and incorporate them into the platform roadmap as necessary Required: Demonstrable experience in the following: • Securing cloud native workloads, ideally within AWS and serverless architectures, • Managing services required to deliver secure applications such as firewalls, package management and secrets management, • Deep understanding of IAM, least privilege access design and secure service to service communication patterns, • Integrating security controls into CI/CD pipelines, preferably using GitHub Actions, • Enforcing security standards on Infrastructure as Code (e.g. via Policy as Code), • Ability to translate regulatory or security policy requirements into practical, automated engineering controls, • Leading team technical delivery in a cross functional environment with multiple stakeholder groups, • Experience writing Terraform to configure and manage security tooling and services, • Experience with GitHub Advanced Security features such as code scanning, dependency review and secret scanning, • Experience in developing hardened golden image pipelines for containers and virtual machines, • Experience integrating Wiz or similar CNAPP tools into developer workflows, • Experience delivering identity or access management capabilities as shared internal services, • Experience operating in a Platform Engineering model supporting build and run squads in a regulated environment CMC Markets is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

Job Title: Project Engineer (MSP)Location: London (Hybrid / On-Site as required)Salary: £60,000 + excellent benefits We're partnering with a highly people-focused Managed Service Provider in London, known for its collaborative culture, supportive leadership, and genuine investment in employee development. This is an organisation that prioritises wellbeing, continuous learning, and long-term progression - offering fully funded certifications, dedicated training time, and a clear path for career advancement. Due to ongoing growth, they're looking for an experienced Project Engineer to join their professional services team and deliver a wide range of modern IT projects for their expanding client base. The Role As a Project Engineer, you'll play a key technical role in scoping, implementing, and delivering IT infrastructure and cloud projects. You'll work closely with clients to understand their needs, then deploy solutions that are secure, scalable, and aligned with best practice - all while representing an MSP that takes pride in delivering exceptional service. Key Responsibilities * Deliver end-to-end technical implementation across a variety of IT projects including migrations, deployments, upgrades, and new service rollouts. * Work with the Project Manager and technical teams to scope and design solutions. * Configure and deploy Microsoft 365, Azure services, servers, networking, and security technologies. * Lead on-site and remote project delivery for customer environments. * Troubleshoot and resolve complex technical issues during project execution. * Provide detailed documentation, handover notes, and post-project support where required. * Liaise with clients regularly to ensure a smooth technical experience throughout project phases. What You'll Bring * Strong background as a 3rd Line or Project Engineer in an MSP environment. * Hands-on experience with Microsoft 365, Azure AD, Windows Server, virtualisation (Hyper-V/VMware), and modern networking. * Ability to deliver projects such as Microsoft 365 migrations, server builds, cloud migrations, firewall deployments, and network upgrades. * Excellent communication skills and confidence when working directly with customers. * Strong documentation, time management, and problem-solving abilities. * Relevant certifications (MCP, MCSA, AZ-104, MS-900, CCNA etc.) are desirable - and fully funded by the company. Why Join This MSP? * A truly people-first culture focused on wellbeing, recognition, and support. * Paid industry certifications and clear development pathways. * Exposure to a wide variety of modern technologies and complex projects. * Supportive leadership and opportunities to progress into senior engineering or architecture roles. * Competitive salary of £60,000 plus benefits. If you're a passionate Project Engineer who wants to work in an environment that values people as much as technology, we'd love to hear from you. Apply today to find out more.

The successful candidate will be required to work 37.5 hours per week, working Monday - Friday, 6AM - 2:30PM. Temporary cover is required for approximately 3 months, possible extension due to performance.Please note: this is an outreach working role and involves travelling across the borough of Redbridge supporting clients in the community.In this position, you will be expected to;- Deliver initial street-based assessments to new rough sleepers and follow-up casework to existing rough sleepers- Plan and organise street outreach shifts, based on referrals and mapping information received to identify and verify rough sleepers- Support rough sleepers by ensuring that referrals are made to relevant services and accommodation through the Pathway- Plan and organise annual street counts, conduct local mapping of hotspot areas, and compile data on the rough sleeper population- Plan shifts to enable attendance at planned meetings (with advance notice), and liaison with support agencies- Support clients to access accommodation, health services, day centres, housing advice services, and all other relevant support- Work alongside the Team manager to lead on any crisis intervention work for complex cases- Develop partnership working with a range of local and regional organisations- Contribute to service development in line with local and government strategies, such as No Second Night Out- Work with partners on outreach-focused initiatives such as local cold weather shelters and provisions, and annual street counts- Work with agencies to support voluntary return where this is the most appropriate Single Service Offer, and Immigration Enforcement where needed- Work alongside the Service Manager to monitor the service's expenditure and oversee volunteer expenses and timesheetsPlease note: this role involves lone working.To apply for this role, you must have;- Experience of working with homeless clients- Knowledge of substance misuse and recovery, harm minimisation models and the complexities of the homeless sector- Knowledge of immigration and benefit entitlement issues, including both EEA and non-EEA clients- An understanding of quality customer-focused service principles, and proven ability to empower service users- Awareness of London-based and national agencies, rough sleeper initiatives, and single service offer approach- Understanding of barriers faced by rough sleepers and available support services- Understanding of planned support principles and working with vulnerable people- The ability to work under pressure, and effective schedule management- The ability to dynamically risk-assess situations- The ability to use IT applications and produce reports- The ability to work in a multiagency framework and coordinate the response of partner agencies- Flexibly to work early mornings and late evenings to better identify and engage individuals rough sleeping

Why Southwark? Are you passionate about creating outstanding customer experiences? Are you ready to shape the future of leisure services and make a real difference in your community? Southwark Council is offering an exciting opportunity to be part of our brand-new leisure centre, empowering residents to lead healthier, happier lives. We’re looking for a dynamic and enthusiastic Recreation Assistant to assist in supporting customers in our Canada Water Leisure Centre. About Southwark We are passionate about delivering the best customer service and getting our community active. Every team member plays their part, working within a diverse and dynamic team in a fast-paced environment. We are the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues and social enterprises and we have a young, diverse and growing population. At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities.?Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals and attend our universities. Our refreshed borough plan and focus on Southwark Stands Together, (which is our work with Southwark’s communities and the council’s staff to tackle racism, injustice and inequality) underpins all that we do. Benefits and more information: What You'll Be Doing About the role Recreation Assistants have one of the most important jobs at our leisure centre, and that is keeping our customers safe in and around the water. At Canada Water Leisure Centre, Recreation Assistants will perform a number of other duties in addition to lifeguarding, such as cleaning assigned areas, setting up and breaking down various activities and events and conducting pool testing according to procedures. You will work a 36-hour week across varying rotated pattern of shifts, which will require some evening and weekend work. What We're Looking For In order to be considered for a Recreation Assistant position at Southwark leisure, you need to be a strong swimmer, and have excellent customer service skills. You should also have: • A UK recognised pool lifeguard qualification (RLSS), • Understanding of relevant health and safety legislation, • Excellent verbal communication skills, including the ability to appropriately correct behaviour of pool users where necessary, • A high standard of physical fitness Closing Date: 16th March 2026 Interview Date: 25th March 2026 Guaranteed Interview Scheme As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria: • Members of the Armed Forces and veterans, • Are currently in care, or have previously been in care Attachments • Click here to view the Job description and Person specification

Housing Officer Role Overview As the face of the organisation, you will independently manage a diverse portfolio of residential and mixed-tenure properties, delivering an exceptional end-to-end customer experience across your patch. You will play a key role in enhancing customer safety, well-being and satisfaction, ensuring regulatory compliance and supporting vibrant, sustainable communities.From estate inspections and building safety to tenancy management and addressing anti-social behaviour, this is a varied, customer-facing role where no two days are the same. Key ResponsibilitiesCustomer Engagement & Experience • Lead the end-to-end customer journey, including new tenancy visits, annual visits, and end-of-tenancy inspections., • Act as a single point of contact outside the customer care hub., • Build strong customer relationships through proactive communication and responsive service., • Support Tenant & Resident Association (TRA) and engagement events., • Maintain accurate records and use systems to monitor performance and drive service improvement.Tenancy Management, • Manage legal and regulatory tenancy requirements, including tenancy changes, succession, abandonment, notices (e.g. TORTs), enforcement, court work and evictions., • Address anti-social behaviour, hate incidents, disputes, fraud, safeguarding concerns and complaints., • Liaise with internal and external partners to resolve issues and sustain tenancies.Property & Estate Management, • Conduct estate, scheme and property inspections to maintain high safety and cleanliness standards., • Ensure completion of compliance actions (e.g. fire risk assessments, gas safety)., • Oversee block and estate repairs, CCTV, communal areas and bin management., • Manage service charge, rent and arrears queries, signposting customers for support where required., • Coordinate estate task force and deliver local action plans., • Support defect management and Homeownership queries.Stakeholder & Partnership Working, • Build effective relationships with customers, colleagues and external agencies., • Represent the organisation at multi-agency meetings (e.g. MAPPA, MARAC) and court proceedings where required., • Support customers in engaging with partner organisations to sustain their tenancy.Additional Duties, • Participate in out-of-hours cover on a rota basis., • Work flexibly, including evenings and occasional weekends., • Dynamically assess risk and use PPE appropriately., • Experience in housing and tenancy management with strong customer service focus., • Knowledge of housing law and regulatory requirements (or willingness to develop)., • Understanding of safeguarding and supporting vulnerable customers., • Strong communication, dispute resolution, problem-solving and decision-making skills., • IT proficiency (Outlook, Word, Excel, mobile working)., • Highly organised with effective time and resource management skills., • Ability to work independently (lone working) and collaboratively within a team., • Hold or be willing to work towards a Level 3 (or higher) Housing qualification (Ofqual-regulated) or CIH foundation degree., • Full UK driving licence and access to a vehicle insured for business use. Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

Delivery Manager / Operational Lead - Client Onboarding / KYC - Fintech / Payments £650-675 p/d (inside ir35 via umbrella) , 1-2 days p/we in London On behalf of our leading payments provider / fintech client we are looking for a Delivery Manager who has a hybrid skillset across delivery / operations / product management as this role will be working in a small team. The cllient have Salesforce Service Cloud as their CRM platform. This person will be responsible for managing any non-standard queries around client onboarding which may related to AML / KYC and liaise with other teams in the business (such as risk) if required. There will be elements of backlog management, release management, workflow creation and providing operational effectiveness. There will also be a project of work where they look at their client onboarding / customer service desk experience for the future, you will help support what good looks like, new target operating models, process change and transition plans. This client works within an Agile framework, so experience around scrum / sprint ways of working will be needed. Experience Required:- Proven record of working on client onboarding initiatives (this is essential)- Experience around financial crime and KYC- Background as a Delivery Manager, BA or Product Owner and hybrid in approach- Must have financial services experience, ideally within fintech or payments- Any experience of Salesforce (ideally Service Cloud) would be useful- Strong stakeholder management and personable in approach - Must be able to work 1-2 days p/w in Central London Due to us anticipating high volumes of responses to this advert we will not be able to reply to direct messages and can only speak to candidates that are selected to move forward for this role. Please kindly apply to the link in the first instance. Thanks Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

Technology Director Central London | 4/5 days per week onsite Competitive salary and package and full details available on request. Must have experience in a business with significant physical assets This global logistics business, based in the center of London, is undergoing a substantial technology transformation programme designed to support its growth objectives. With a significant pipeline of delivery and continuous improvement projects ahead, a Technology Director is needed to lead a dynamic group of technology professionals across architecture, project delivery and data alongside a portfolio of trusted SAAS providers. A key leadership position that will significantly contribute to the success of the business, this is a fantastic opportunity for a credible technical leader, with exceptional stakeholder engagement skills and a background in enterprise architecture, to make a real impact. Based five days a week in the office in central London, this leadership role will require you to set the strategy and lead delivery through your management team: translating business goals into technology outcomes that realise commercial value. Bringing a strong background in enterprise architecture and technology leadership, you'll work in a multi SAAS environment with minimal inhouse engineering resource. In this position, you'll own the roadmap to a modern, scalable, secure technology environment achieved through a SAAS first approach and high performance culture. As a result, your responsibilities will include: • credible executive stakeholder engagement: influence at executive level, bridging technical and non-technical stakeholders, ensuring strategy, adoption, and commercial results are clearly understood and realised., • leading on Enterprise Architecture through your Architecture function: enabling your team to create the target architecture, overseeing complex integration initiatives within a multi SAAS environment., • inspiring and effective functional and team leadership: leading a multi skilled team of talented professionals whilst building a culture of innovation, agility, and accountability., • programme & project oversight: oversee existing and future projects and continuous improvement initiatives with outcomes on time, on budget and to high quality., • partner management: manage strategic vendors and IT service providers in a constructive manner that reflects a true partnership approach that goes beyond SLAs. Negotiate contracts, measure performance, and hold partners to outcomes that align with business needs., • technology oversight and delivery: select and implement quality SAAS solutions that power operations, analytics, and customer experience., • data & AI: support a growing, highly capable, function in establishing AI, data architecture, engineering and analytics capabilities that deliver value and to the business., • substantial experience in senior technology leadership across large/complex asset heavy organisations such as logistics, energy, infrastructure, oil & gas etc., • proven experience defining and executing enterprise architecture., • deep knowledge of SaaS enterprise systems (including ERP), cloud and data technologies., • rack record of leading technology and business transformation and cultural change initiatives., • a broad understanding of project delivery and architecture methods combined with a pragmatic approach to how and when they are implemented., • outstanding executive-level communication skills; able to translate technology strategy into business impact and secure stakeholder buy-in., • strong vendor management, contract negotiation, and service performance governance., • solid grounding in data architecture, governance, BI, and data-driven KPIs., • experience implementing cybersecurity strategies, threat detection, and incident response., • financial acumen across budgeting, forecasting, and ROI optimisation.

An exciting opportunity has arisen for an experienced IT professional to join our IT & Systems Department. We are looking for a confident Senior DevOps Engineer to work with our DevOps team and newly formed Project Management Office supporting projects and provide applications support. Your day-to-day responsibilities will involve working with both on-premise and Azure cloud database infrastructure, managing SQL-related queries, automate daily tasks where necessary and resolve complex issues between applications and databases. You will collaborate with stakeholders and deskside support teams to deliver DevOps support across all company core and non-core IT systems. This includes user management, system upgrades, patching, release activities, and resolving system faults. There is a need for candidates to be able to design systems and support the road-map development of applications under the Project Management Office. Technical skills required: SQL Server, Database management and optimisation, OneAdvanced ProSolution/ProSuite, APIs, systems integration, Microsoft Azure DevOps, SharePoint. The ideal candidate will hold Azure and DevOps accreditations and have experience working within a large Further Education college in a Senior DevOps Engineer, MIS Manager, or similar role. MAIN PURPOSE OF JOB To support the management, development, direction, and delivery of IT DevOps services and projects as part the Project Management Office and IT Operations. The post holder will support the development of the DevOps Application Engineers and provide 3rd line support across all company applications to ensure staff and students receive the best experience during teaching and learning. DUTIES AND RESPONSIBILITIES • Act as technical architect for applications services to support the company IT and digital strategy., • Support delivery of PMO projects including building of the new Data Warehouse, • Act as the company technical specialist for MIS systems, currently OneAdvanced ProSolution: take responsibility for integration, patching, optimisation and support., • Create, configure, maintain and support company databases, • Maintain a library of documented code and configurations to ensure applications, system integration and processes can be maintained by others., • Support the technical implementation of the DevOps function, including Microsoft Azure DevOps., • Provide applications support for all comapny core and non-core IT systems, working with business owners and suppliers for system upgrades, patching, releases, and fault resolution., • Lead the Extract, Transform, Load element of the company data warehouse and ensure databases are optimised., • Provide platform support for all applications and operating systems, including system builds and upgrades, patching, releases and fault resolution - with a deep understanding of a number of technologies including SQL server, MySQL, PostgreSQL, Microsoft Dynamics365, ProSuite, Canvas, • Work as part of the DevOps resolver team to resolve incidents by priority within agreed OLAs as logged in the ITSM Service Desk system, liaising with 3rd parties as required., • When required provide out of hours support for major incidents and upgrades as required (Time off in lieu applies)., • Ensure applications are documented, configured, monitored, and updated to limit technical debt., • Work with colleagues to plan and deliver technology applications projects including the update of documentation., • Work with DevOps Infrastructure colleagues to ensure platforms are built, upgraded, and optimised for peak application performance., • Provide 3rd line applications support to all colleagues across the company., • Accurately record and update service requests, problems and change requests using the ITSM system., • Act as a permanent member of Technical Change Board., • Mentor the DevOps Applications Engineers to improve their knowledge and skills., • Work with the Head of DevOps to create the Skills matrix and ensure all DevOps applications engineers are trained to the required level., • Act as project lead when required, ensuring skills matrix is updated and colleagues are trained to the required level., • Deputise for the Head of DevOps where necessary., • Support company activity including Exams and maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner., • Challenge the accepted way of working within the company and encourage colleagues to think differently and innovatively., • Look for opportunities to automate processes with the aim of driving down repeated incidents or time spent on routine task. This is a full time, permanent position, based primarily at our Watford site with travel between our other sites as required (hybrid working pattern available). The closing date for applications is Friday 20th March 2026. You'll have the full support of a dynamic team and opportunities to bring your ideas to the role. Training and development are at the heart of everything we do so you'll be actively encouraged to upskill. You can access a wide range of discounts and benefits including a cycle-to-work scheme, free on-site parking, generous pension, generous holiday scheme, time off at Christmas, early finishes on a Friday and the opportunity to work from home. Connect2Employment is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Employment is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

Lead Gas Engineer (NCO2) Location: Wandsworth, Brixton, Mitcham £44.4k per annum (increase to £45.1k upon successful completion of probationary period) Once qualified your earning potential increases with additionally paid standby & overtime REQ5216 Are you looking for job security and the opportunity to be part of an innovative and supportive team? We are looking for Qualified NCO2s to join our team of Gas Engineers! SGN has an outstanding reputation for building safe experiences for our customers through delivering their gas safely, reliably, and efficiently. I help to keep people safe and warm by… • Working predominately on gas service/mains replacement activities, excavating in public and private highways for the laying and repairing of gas pipes, • Being in a variety of outdoor environments, working safely and as part of a team, • Using computer field systems, • Achieving high standards of safety and technical competence, • Opportunity to mentor trainee engineers What you’ll need • A friendly and approachable attitude when working as part of a team, with excellent customer service skills, • Qualifications (Required): GN01, GN02, • Qualifications (Preferred but not essential) - NRSWA, ELR, • A full and valid driving licence is essential Research shows some people – particularly women and those from underrepresented backgrounds – may hesitate to apply unless they meet every criteria. At SGN, we value diverse backgrounds, experiences and perspectives. If this role interests you but you’re not sure you tick every box, we’d still love to hear from you. You might be just who we’re looking for – now or in the future. Why SGN? SGN is a leader in pioneering research and development toward a net-zero energy system. Our cutting-edge technologies and innovative thinking are driving change in the gas industry, all while keeping people safe and warm. If you require any accommodations or support during the application process, reach out to us. We're here to help ensure an inclusive and accessible experience for everyone.

Lead Functional Consultant D365 CE | Global Manufacturing | £75,000 + Bonus | (Hybrid London)WeDo Tech are partnered with a global manufacturing organisation who are well into their D365 journey, most regions are already live, with one final rollout wave planned. To support this next phase and drive consistency across markets, they’re looking for a Lead D365 CE Functional Consultant to take ownership of process design, solution quality, and stakeholder engagement across the programme.The roleYou’ll be leading CE process design and delivery, working closely with business stakeholders and internal teams to shape the Sales & Service experience globally. You’ll act as the go-to CE expert, Leading the CE team, guiding best practice and ensuring adoption across different regions.What we’re ideally looking for: • Strong hands-on experience with Dynamics 365 CE, • Experience across Field Service, Sales, and Customer Service, • Strong understanding of sales and customer engagement processes, • Comfortable working across the wider Microsoft ecosystem, • Proven stakeholder management and the confidence to lead conversationsAbout your experience, • You’re quality-led and confident in your delivery approach, • Strong communicator who can influence, guide, and educate stakeholders, • Enjoy collaborating across multiple regions and functions, • Comfortable stepping into a lead / ownership roleWorking model & package:, • Hybrid 2 day per week on-site in London, remote otherwise, • Salary up to £75,000 + annual bonus (OTE approx. £80,000 - £85,000), • Must have full UK right to work (no sponsorship available) If this sounds of interest, apply or message me directly, happy to walk you through the details.

Operational Leadership. Customer Excellence. Engineering Services Environment. Are you an experienced Service Delivery Manager ready to lead from the front within a high-performing, Private Equity-backed engineering services business? Liftec Express – a leading independent provider of lift and escalator maintenance, repair and modernisation services across the UK – is entering an exciting phase of performance acceleration and value creation. We are now seeking a driven and people-focused Service Delivery Manager to lead our field-based Service Engineers, ensuring operational excellence, outstanding customer experience, and a strong safety culture. This is a hands-on leadership role within a fast-paced SME environment where your impact will be seen daily in service performance, team engagement and customer satisfaction. The Role at a Glance: Service Delivery Manager Dartford Region (c1 hour radius) Hybrid / Office and 2/3 days onsite £54,000 - £60,000 Plus Extensive Benefits Package + Car Allowance Core hours: Onsite 08:00-17:00, with one hour for lunch Reporting to: Service Director Note: We will buy you out of any training funded by your current employer. Your Background: Service management or operations leadership within engineering, lift, construction or field-service environments Skills: Team leadership, customer management, operational performance, EH&S compliance Who we are: Liftec Express is a well-established, highly respected name in the UK lift and escalator services sector. Previously part of OTIS, the world's leading manufacturer and service provider of elevators, escalators, and moving walkways - the business is now owned by R-Capital and with greater agility as a standalone company is gearing for rapid growth. Ready for your next adventure? Reporting to the Service Director, you will lead the Service Engineers with full responsibility for EH&S, resource allocation, operational delivery and customer experience. You will manage the day-to-day running of the service department, covering planned maintenance, call-outs and minor repairs, ensuring SLAs and performance targets are met. You will motivate and develop your team through regular 1:1s, coaching, performance management, recruitment support with HR, and core line management duties including timesheets, expenses and leave approval. You will implement service strategies aligned to business objectives, forecast demand and maintain appropriate staffing levels. Maintaining strong client relationships will be key, including handling escalations, attending customer meetings with Account Managers, and ensuring field-related queries are resolved effectively. You will drive technology adoption and lead Field Quality Audits to enhance productivity and service standards. Safety leadership is essential. You will promote a strong safety culture, ensure compliance with Liftec Express safety policies, conduct FPA(s), deliver safety training, maintain PPE, tools and vehicles, and close out safety actions within required deadlines. The role holder shall carry out their duties in accordance with the stipulated business policies and procedures. About You: • You are a confident, client-facing operational leader who thrives in a field-service environment., • With strong communication and interpersonal skills, you build trust quickly with customers, engineers and internal stakeholders. You have proven experience in service delivery processes and project management within an engineering or technical services environment., • You are IT literate and comfortable using service management software and Microsoft Office. Analytical in your approach, you use data and performance metrics to monitor service levels, identify improvements and drive continuous enhancement., • You have experience managing teams, motivating individuals and fostering a high-performance culture. Familiarity with service level agreements (SLAs), operational KPIs and performance management frameworks is essential., • You are safety-conscious, solutions-focused and comfortable balancing operational demands with strategic objectives in a dynamic, fast-paced environment. Benefits: • Access to Discounts Platform, • Pension (Day 1) - Aviva, • Holiday – 25 days per year plus bank holidays – holiday year - January to December, • Wellness (Day 1) - Employee Assistance Programme, • Death in Service (Day 1) 3 x Salary - Canada Life, • Sickness Scheme - Discretionary, • Family Policies - Industry-leading enhanced maternity and paternity provision subject to service, • Incentive Scheme - Discretionary, • Car Allowance, • Overtime paid Monday to Saturday at 1.5 times the normal rate and on Sunday/Bank Holidays at 2 times – pre-approved only., • Night call: One week in four; standby £50 per weekday night, £125 per weekend night., • Engineer Incentive Scheme - Discretionary, • Radius Pay – detailed in Variable Pay Policy, • Van/Fuel Card/Pre-programmed parking application payments, • Employee Referral Scheme Why Join Liftec Express? • Operational leadership role within a respected PE-backed growth business, • Direct impact on service performance and customer satisfaction, • Strong engineering heritage with ambitious growth plans, • Opportunity to shape team culture, safety and operational excellence If you are an experienced Service Delivery Manager looking for a high-impact leadership opportunity within a respected engineering services business, we would love to hear from you. Apply now to explore this opportunity in confidence. Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

Field Service Engineering Manager Location: Borehamwood (Office-based) Salary: Competitive + Benefits + Company Car We are seeking an experienced and motivated Engineering Manager to lead and develop a nationwide team of Field Service Engineers for a well-established manufacturing company based in Borehamwood, Hertfordshire. The organisation is part of a successful and growing European group, offering excellent career prospects and the opportunity to make a meaningful impact within the business. Key Responsibilities Recruit, lead, and manage a team of Field Service Engineers across the UK Deliver training, mentoring, and ongoing professional development to enhance team capability Support engineers in progressing their skills from servicing into commissioning and installation work Manage departmental budgets and resources effectively Ensure high levels of customer satisfaction by managing expectations and service delivery Drive performance, motivation, and continuous improvement across the team Candidate Requirements Degree or equivalent qualification in Mechanical Engineering or Chemical Engineering Proven experience managing or supervising field-based engineering teams Industry experience in steam systems, industrial boilers, or HVAC is highly desirable Strong leadership, organisational, and communication skills Commercial awareness and experience managing budgets What’s on Offer Competitive salary and benefits package Company car Opportunity to shape and develop a growing service function Stable, well-established manufacturing environment within a successful European group This is an excellent opportunity for a driven engineering leader looking to influence a business, develop people, and contribute to long-term growth.

Technical Delivery Manager Location: Hybrid - 2 days per week in the Croydon office, with occasional travel to Solihull based on business needsSecurity Clearance: SC and NPPV3 Vetting Clearance required About the Role We are looking for an experienced Technical Delivery Manager to lead the successful delivery of complex digital and technology projects within a large-scale public sector environment. In this role, you'll create the conditions for high-performing, multidisciplinary teams to thrive - enabling self-organisation while promoting a strong culture of transparency, collaboration, and continuous learning. You'll play a key role in delivering high-profile digital transformation programmes while ensuring the stability and reliability of critical national infrastructure. Acting as the bridge between technical teams and stakeholders, you'll oversee delivery from concept through to live service, combining strong delivery management, technical leadership, and service transition expertise. Key Responsibilities * Plan, execute, and deliver software and infrastructure projects on time and within budget * Lead cross-functional teams including developers, architects, engineers, service desk, and operations teams * Manage end-to-end delivery of complex technical initiatives involving multiple workstreams * Coordinate dependencies, timelines, and technical delivery across teams * Communicate delivery progress, risks, and outcomes to internal and external stakeholders * Identify delivery risks and implement effective mitigation strategies * Champion agile delivery practices and continuous improvement * Oversee smooth handover from project delivery into live service operations * Maintain accurate documentation and reporting of delivery progress and outcomes Essential Skills and Experience * 10+ years' hands-on delivery experience on digital or technology projects within consultancy, government, or large-scale enterprise environments * 5+ years' experience working with cloud technologies, preferably AWS (e.g. EC2, RDS, ELB, EBS, EFS, S3, VPC, Glacier, IAM, CloudWatch, KMS) * Strong experience managing incident, problem, and change management processes * Proficiency with Git, Jira, Confluence, and ServiceNow * Proven ability to engage effectively with senior stakeholders and end users, building trust and credibility quickly * Strong written, verbal, and presentation skills with excellent attention to detail * Highly organised, self-motivated, and comfortable working in collaborative, team-based environments * A genuine passion for digital and technology, with a commitment to continuous learning and development What We're Looking For * Strong relationship management skills with internal teams, stakeholders, and third-party suppliers * Ability to drive outcomes and business value through effective coordination and governance * Experience and enthusiasm for working within Central Government and similar regulated sectors * Strategic mindset with a focus on customer satisfaction and operational excellence Why Join Us? * Work as part of a collaborative, high-performing delivery team * Contribute to innovative and impactful public sector programmes * Gain exposure to cutting-edge technologies, tools, and delivery methodologies If you're a driven and experienced Technical Delivery Manager looking to make a real impact, we'd love to hear from you. Apply now to be part of exciting and meaningful digital transformation projects. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

Location: London, Potters Bar, Bristol or Isle of Man (Hybrid working options available) Canada Life UK has helped individuals, families and businesses secure their financial futures for over 120 years. We are evolving into a more modern, customer-centric, and engineering-led organisation. As we modernise our IT estate and shifting our focus towards cloud, SaaS/PaaS, and product-centric delivery models, we are creating engineering excellence and empowered teams. Job Purpose We are now looking for a Lead Engineer to provide hands on technical leadership within our Home Finance product engineering team – the team responsible for the systems that power our mortgage origination and servicing capabilities. Why join us? • Shape the future of Home Finance - You will lead the technical evolution of our bespoke Ruby on Rails based mortgage origination and servicing platform, designing modern, resilient and scalable solutions. Our bespoke mortgage system is built using Ruby on Rails, MySQL & JavaScript., • True empowerment and autonomy - You will be in a hands on role where you influence architecture, delivery, operational excellence and culture across the product. You will work closely with Product Owners, Engineering Managers and operational teams to optimise flow, deliver customer value and modernise our platforms., • Modern engineering focus - You will drive adoption of agile, DevSecOps and modern engineering practices, optimising the flow of change and reducing time to value. You will help shape the technology roadmap and contribute to architectural decisions and cloud migration strategies. Key Duties/Responsibilities This is a hands on Lead Engineer role in a stream aligned product engineering team, focused on the Home Finance application stack. You will set and uphold technical standards, guide solution design and support the team in delivering high quality, compliant software that underpins our Home Finance operations and customer outcomes. In this role responsibilities include: • Lead, coach and inspire engineers in a stream aligned product team, fostering a culture of continuous improvement, psychological safety and high performance., • Deepen our adoption of agile, DevSecOps and modern engineering practices, optimising the flow of change and reducing time to value., • Collaborate cross functionally to deliver secure, stable and scalable solutions that support Home Finance operations and customer outcomes., • Ensure regulatory compliance (including FCA MCOB) and operational excellence across the platform., • Shape the technology roadmap, contributing to architectural decisions and cloud migration strategies., • Manage operational risk, security posture, monitoring, alerting and incident response for Home Finance systems., • Use data and insights to guide prioritisation, engineering improvements and product decisions., • Support the Engineering Manager with talent development to build a high performing engineering capability., • Remove waste to improve cost efficiency and increase value delivery for our customers., • Define and track team and departmental OKRs, ensuring alignment with Canada Life’s strategy., • Build strong relationships with third party suppliers to maximise value and service quality. Skills, Knowledge and Experience Technical expertise • Bring strong, hands on engineering skills together with the breadth to lead a modern product centric team., • Strong understanding of mortgage origination/administration systems or comparable regulated financial platforms., • Experience delivering and operating web based MVC applications (e.g. Ruby on Rails, React) and APIs., • Skilled in designing, managing and optimising relational SQL databases., • Hands on knowledge of cloud platforms (Azure or GCP) and cloud native architectures., • Broad engineering experience across DevSecOps, automation, CI/CD, infrastructure, monitoring and security best practice (“shift left”)., • Proven track record of running critical production services with a focus on stability, performance and security., • Experience with React or other modern JavaScript frameworks is highly desirable, complementing our Ruby on Rails and JavaScript mortgage platform., • Comfortable designing, building, testing, deploying and supporting software using agile and DevOps practices, and improving the route to production through automated CI/CD pipelines and environment support up to and including production. Leadership and delivery • Experience to helping build high performing, motivated and curious teams., • Confident working with OKRs and outcome driven delivery., • Able to communicate complex technical ideas simply and persuasively., • Skilled at navigating ambiguity, prioritising effectively and influencing senior stakeholders., • Collaborative, pragmatic and adept at building trust across product, engineering and operational teams., • Demonstrate strong teamwork, communication and problem solving skills, with the ability to collaborate effectively with cross functional teams, alongside excellent time and self management through effective planning and prioritisation of tasks., • Proven and demonstrable engineering capability, with experience leading on technical delivery, • A passion for modern, inclusive engineering and the ability to inspire and develop others.

Location: London, Potters Bar, Bristol or Isle of Man (Hybrid working options available) The Lead Salesforce Engineer is a senior role responsible for providing technical leadership across the Salesforce platform, leading a cross-functional team to design, build and deliver high-quality business outcomes through software. This role will act as a technical authority for Salesforce, including Financial Services Cloud, and will be responsible for driving best practice development using Apex, declarative automation and modern DevOps approaches. This role will also provide thought leadership and proven problem-solving ability in delivering end-to-end outcomes, including scenarios with complex integrations into the Salesforce ecosystem. The Lead Salesforce Engineer will be hands-on while mentoring and guiding other engineers across the community. Key Responsibilities • Designing, building, testing, deploying and supporting Salesforce solutions using agile and DevOps practices, • Developing robust, scalable solutions using Apex, Lightning Web Components, Flows and Salesforce configuration, • Building, configuring and supporting routes to production through automated Salesforce CI/CD pipelines, • Developing and supporting Salesforce environments up to and including production, • Ensuring solutions are secure, performant and aligned to platform and regulatory best practices, • Improving the reliability, quality and maintainability of Salesforce-based solutions across the enterprise, • The Lead Salesforce Engineer supports the Engineering Practice Lead in embedding best practice within their assigned team and across the wider engineering and Salesforce communities of practice. Skills, Knowledge and Experience • As well as having proven and demonstrable engineering capability, our Lead Engineers are expected to drive excellence and a high-performance culture across their Product team and the wider engineering community., • Strong leadership and teamwork skills, using communication and problem-solving to collaborate effectively with cross-functional teams and deliver customer-focused outcomes, • Setting the standards: ensuring the aligned product team has the appropriate frameworks, coding standards, architectural patterns and ways of working to consistently deliver high-quality Salesforce solutions, • Strong hands-on development experience with Apex, including triggers, asynchronous processing and integrations, • Security best practices: awareness of Salesforce security principles and secure-by-design implementation, including data protection and access control, • Continuous learning: coaching and developing engineering capability within the Salesforce team, contributing to a community of practice and staying current with Salesforce platform evolution, • Provide technical leadership across dependencies where Salesforce is integrated with multiple legacy systems, with proven ability to drive technical strategy and resolve integration challenges., • Monitoring and troubleshooting: ability to implement monitoring, logging and proactive issue resolution across Salesforce environments, • Strong experience working and leading within an agile development methodology, • Experience with test automation, including unit testing and behaviour-driven development, • Excellent time and self-management through effective planning and prioritisation, • Experience of working within a regulated industry, with Financial Services / Life & Pensions experience highly desirable Salesforce Certifications • Salesforce Certified Administrator (required), • One or more advanced Salesforce certifications highly desirable, such as:, • Salesforce Platform Developer I / II, • Salesforce Financial Services Cloud Accredited Professional, • Salesforce Service Cloud Consultant, • Salesforce Sales Cloud Consultant, • Salesforce Integration Architecture Designer or Application Architect Salesforce-Specific Experience As the technical lead for our Salesforce community, we are also looking for: • Deep experience across the Salesforce platform, including Apex development, Lightning Web Components, Flows, APIs and data modelling, • Strong experience implementing and extending Salesforce Financial Services Cloud, including industry data models, processes and best practices, • Proven track record of working with Salesforce as part of a wider integrated IT estate, including legacy and external systems using a range of integration tools and patterns, • Experience with Salesforce DevOps and CI/CD tooling, • Strong understanding of Salesforce security management, data management and data analysis, • Ability to customise and optimise the user experience, manage profiles, permissions and sharing models, • Ability to design, build and maintain complex declarative and programmatic automation, • Strong background in Salesforce Service Cloud, • Strong background in Salesforce Sales Cloud, • Familiarity and experience with Marketing Cloud advantageous, • Experience with complementary technologies (e.g. .NET and cloud platforms) advantageous

Are you an experienced civils or infrastructure professional ready to step into a role where your technical leadership truly shapes the delivery of essential projects?We’re looking for a Project Manager who understands the demands of large-scale construction, complex site environments, and the importance of delivering safe, high-quality infrastructure. In this role, you’ll lead end-to-end project delivery—driving contractor performance, enhancing safety culture, and ensuring critical assets are delivered on time, to budget, and to exacting standards. If you thrive in a fast-moving operational environment and want to make a real impact on major infrastructure programmes, we’d love to hear from you.What you’ll be doing as a Project Manager • Deliver sustainable financial out-performance against approved budgets., • Commercially manage all contract matters to achieve the optimal outcome for Thames Water., • Develop and deliver an optimised project to achieve all regulatory, statutory and internal outputs, deadlines and targets., • Deliver successful technical solutions that provide optimal value for money on a capital and whole life cost basis., • Performance management of the service providers to ensure the out-performance of service levels and value for money., • Proactively manage project risk to minimise the final impact., • Manage change and administer the contract for service providers., • Ensure quality system and processes are complied with so results meet all standards., • Maintain a strong external stakeholder relationship to actively protect and enhance Thames Water’s reputation with external customers., • Manage and develop people in a culture of accountability and achievement., • Encourage and implement an innovation from the supply chain to develop a continuous improvement project culture., • Establish and continuously promote a proactive health, safety & environment culture across the project and our service providers., • Achieve best practice in the safe and sustainable delivery of capital projects, as well as subsequent operation and maintenance. This role is a role based at Lane End in Dartford, you will be expected on site up to 5 days a week.What you should bring to the role, • HNC or above in an appropriate subject or significant experience in a similar role., • Excellent contractual awareness of Project Management work., • A proven track record of managing the performance of third-party organisations., • A proven track record of successfully delivering capital projects., • Relevant industry and business knowledge., • Financially capable of running profit & loss, taking account of revenue, expenditure and cash flow to deliver agreed financial goals., • Strong commercial approach with a good level of contract knowledge. Bases decisions on a balance of business development and cost control issues., • Proven process improvement design and implementation capability., • Can demonstrate a strong external customer service ethic, measurement of customer satisfaction and a proven track record of delivering improvement for internal and external customers.What’s in it for you?, • Offering up to £55,000 per annum, depending on experience and skills., • Car Allowance of £4,500 per annum., • Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution., • Personal Medical Assessments – Open to all once a year., • Performance-related pay plan directly linked to company performance measures and targets, • A wider benefits scheme, including our benefits hub, is packed with offers and information to save you money and support your well-being. Find out more about our benefits and perks(Please note different T&Cs apply if on secondment) Who are we?We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job, and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.Learn more about our purpose and valuesWorking at Thames WaterThames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know. We’re here to help and support.When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

Anti-Social Behaviour Resolution Specialist Join a values-led housing organisation as an Anti-Social Behaviour Resolution Specialist, managing complex ASB casework, legal proceedings and multi-agency partnerships to deliver effective community safety outcomes and excellent customer service. If you’ve also worked in the following roles, we’d also like to hear from you: Housing Officer, Tenancy Enforcement Advisor, Community Safety Officer, ASB Investigator, Neighbourhood Officer, Tenancy Enforcement Officer, Community Safety Advisor, Anti-social Behaviour Officer, ASB Case Manager, Community Safety Specialist, ASB Officer, Police Officer, PCSO / Police Community Support Officer OR if you’ve been involved in investigating complex cases (ideally ABS) or managed ASB cases within the Housing Sector or Local Authority Setting SALARY: £34,800 to £42,126 per annum+ Generous Benefits (see below) LOCATION: Hybrid working partly from the office in Ealing, West London (W5) and partly from home JOB TYPE: Full-Time, Permanent WORKING HOURS: 35 hours per week, Monday to Friday Please note:Full clean UK driving license and own vehicle is essential for this role JOB OVERVIEW We have a fantastic new job opportunity for an Anti-Social Behaviour Resolution Specialist to take ownership of a complex caseload of anti-social behaviour cases across multiple tenures. As an Anti-Social Behaviour Resolution Specialist you will lead on case management, tenancy enforcement and safeguarding, working in partnership with legal teams, Police and Local Authorities to achieve sustainable resolutions and protect communities. The Anti-Social Behaviour Resolution Specialist will draft legal documentation, prepare witness statements, attend court hearings and provide expert advice across the organisation, ensuring compliance with housing legislation and best practice. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Anti-Social Behaviour Resolution Specialist include: • Case Management: Manage a complex caseload of ASB cases across multiple tenures, interpreting tenancy agreements and leases to ensure appropriate enforcement action, • Legal Preparation: Prepare detailed witness statements, draft Notices Seeking Possession and compile court-ready documentation, • Court Representation: Work alongside the in-house legal team and represent the organisation at court hearings, • Multi-Agency Working: Attend multi-agency meetings with Police, Local Authorities, MPs, Councillors and community partners to support case resolution, • Customer Service: Maintain regular communication with residents, delivering high standards of customer care and support, • Victim and Perpetrator Support: Provide advice, referrals and ongoing assistance to victims and alleged perpetrators throughout the lifecycle of a case, • Stakeholder Engagement: Build and maintain strong professional relationships across all boroughs and partner agencies, • Record Keeping: Maintain accurate case management records on IT systems and ensure effective manual documentation where required, • Advisory Support: Provide guidance and coaching to colleagues on lower-level ASB cases and quality assurance in ASB practice CANDIDATE REQUIREMENTS ESSENTIAL • Full UK driving licence and access to own vehicle with the ability to travel across the operational geography, • Degree level qualification (or equivalent) or relevant professional experience with evidence of continuing professional development in housing, ASB or legal frameworks, • Previous experience managing complex ASB casework including contested legal action and mediation, • Up-to-date knowledge of anti-social behaviour legislation, regulation and best practice, • Experience drafting legal and court documentation and representing cases at court, • Proven ability to manage workload, prioritise complex cases and meet deadlines, • Strong written and verbal communication skills with the ability to build rapport with residents and colleagues, • Confident stakeholder management skills within multi-agency environments, • Excellent IT skills with experience using case management and reporting systems, • CIH membership or willingness to work towards a recognised housing qualification BENEFITS • 25 days’ holiday (Plus Bank Holidays), • Up to 8% contributory pension, • A generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they’d still encourage you to apply should you not feel you meet the criteria 100%. APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14442 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Ealing, West London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. Police Officer | PCSO | Police Community Support Officer | Social Housing | Community Safety Officer | Neighbourhood Officer | Tenancy Enforcement Officer | Public Protection Officer | Community Enforcement Officer | ASB Enforcement Officer | Safer Neighbourhoods Officer | Local Authority Enforcement Officer AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

Customer Experience & Contact Platform Architect - Manager London Manchester Edinburgh CL7 Accenture is a leading global professional services company, providing a broad range of services in customer, strategy and consulting, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. As a team: Song Service: Our purpose is to champion the customer, helping businesses across all industries build relevant and significant relationships and interactions with their customers – both B2B and B2C. The Service practice sits within our Song business. We work across Financial Services, Health & Public Sector and Communications Media and Technology clients. In Service, we help our clients define, plan and deliver changes that impact end customers and the front-office. As part of the Service team, you will: • Work in a technical capacity contributing through hands-on CCaaS/AI design and build to deliver customer experience and contact platforms at scale, • Be at the forefront of CCaaS and AI innovation, helping clients build connected, always-on service models for their customers, • Work with leading organisations across multiple industries, contributing to large-scale customer and platform transformations, • Support clients in defining a customer-first mindset and reshaping their business and operating models, • Transform customer journeys and service interactions using data, CCaaS platforms and AI to create seamless and consistent experiences, • Reinvent the customer service ecosystem by improving how products, services and channels work together, • Learn and apply emerging trends in customer data, AI and experience design, and use these insights to help organisations maximise value from customer interactions, • Shape and deliver transformational customer platform solutions for clients who want deeper understanding of how customers engage with their products and services, • Continue to build practitioner skills in areas such as GenAI, human-centred design and modern service architecture, • Support the integration of cloud-based customer and CCaaS platforms (for example Microsoft Dynamics Contact Centre, Amazon Connect, Genesys Cloud CX, or Google CCaaS/CES), • Collaborate with colleagues across Accenture’s global network, learning from specialists who share a passion for customer experience, platforms and AI, • Lead multi-disciplinary teams to understand client requirements and shape CCaaS and AI focused transformation programmes, • Lead the design of CCaaS and AI solutions across platforms such as Amazon Connect, Genesys Cloud CX, Google CCaaS/CES or Microsoft Dynamics Contact Centre. This may involve hands-on build or overseeing delivery teams, and includes supporting integration with AI platforms like Sierra and ElevenLabs, • Collaborate across Accenture to share knowledge, build reusable assets and strengthen our CCaaS and AI capability, • Apply deep understanding of enterprise platforms and architectures, staying current with emerging CCaaS and AI trends and guiding teams on optimal design, • Shape the strategic direction of CCaaS and AI transformation programmes, either through deep expertise in enterprise platforms and architectures, • Design and hands-on expertise with at least one major CCaaS platform (e.g. Amazon Connect, Genesys Cloud CX, Google CCaaS/CES or Microsoft Dynamics Contact Centre), • Experience solutioning integrations between CCaaS platforms and AI services, automation tools, or adjacent customer systems through hands-on design/build, • Strong analytical skills and the ability to translate business and technical requirements into platform designs or customer journeys, • Ability to design technical solutions or customer journeys across hyperscalers and modern customer platforms, • Strong communication skills, • Relevant certifications from organisations such-as Amazon, Genesys, Google or Microsoft, • Experience architecting and building advanced features in platforms such as Google CCaaS/CES, Amazon Connect, Genesys Cloud CX or Microsoft Dynamics Contact Centre, especially where AI capabilities are involved, • Practical designing or building AI agents or conversational AI solutions using tools such as Co-Pilot Studio, Sierra or ElevenLabs, • Ability to demonstrate CCaaS and AI solutions you’ve contributed to through direct technical build (flows, routing, integrations etc.), • Strong understanding of customer engagement and service technologies from a design/build perspective 30 days of leave to spend each year plus 3 extra volunteering days per year for charitable work of choice. * Family-friendly and flexible work policies. * Attractive pension plan with financial wellbeing support and resources. * Private healthcare insurance plan and Mental Wellbeing support. * Employee Assistance Program, Career Development and Counselling. * A range of generous Parental Leave offerings. Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the outstanding services we are known for. Please note that with all our roles, you should expect some in-person time for collaboration, learning and building rapport with clients, peers, leaders and communities. As an employer, we will be as flexible as possible to support your specific work/life needs. Accenture is an equal opportunities employer and encourages applications from all se

LondonEnd User Support LeadOverviewA global FTSE250 financial services company (1,500+ users across 60+ locations) is seeking an experienced End User Support Lead to join the EMEA IT team in London. You’ll be a key point of contact for all end user support, ensuring high-quality service delivery and driving continuous improvement across the region.Role & Responsibilities • Lead the End User Support function for EMEA, managing incidents and service requests., • Maintain service standards across all queues, ensuring timely assignment and resolution., • Own and meet KPIs/CSFs aligned with IT strategy., • Mentor, coach and develop the support team; ensure succession plans and training programmes are in place., • Triage, troubleshoot and resolve incidents; collaborate with wider IT teams to manage expectations and deliver solutions., • Maintain clear ticketing and knowledgebase documentation in ServiceNow., • Promote best practice in technology adoption and use., • Identify trends, risks and potential problems with the IT Manager., • Ensure hardware, peripherals and software are operational and well maintained., • Support and champion global IT policies (security, usage, incident management, data handling)., • Act as first point of escalation for EMEA support issues., • Drive service improvement initiatives locally and globally, fostering a culture of learning and knowledge sharing., • 70/30 hands-on vs. leadership responsibilities.Essential Skills & Experience, • Proven experience leading an IT Support or End User Support team., • Strong ServiceNow ITSM knowledge., • Customer-focused with excellent communication and problem solving skills., • Ability to manage high volumes, multitask, and stay calm under pressure., • Self motivated, adaptable and team oriented., • Solid understanding of Microsoft 365, Teams, SharePoint, OneDrive, Exchange., • Active Directory & Azure AD administration skills., • Fast learner with a commitment to continuous development., • Willingness to work outside core hours when required.Desirable, • ServiceNow ITSM, • CUCM, • CCST, • Cisco AMP, • Call centre toolsPackage, • £60–70k base salary, • Up to 20% annual bonus, • Stakeholder pension (up to 10% employer contribution), • Free lunch + subsidised breakfast, • Annual pay review, • Private healthcare, • Comprehensive benefits package

The Vacancy We're Hiring: Senior Planner Location: Hammersmith Full-Time ¦ Permanent About the Role Are you a strategic thinker with a passion for planning and people management? Wates Property Services is looking for a Senior Planner to lead our Customer Services team in delivering a high-quality, customer-focused service. You’ll play a key role in driving productivity, efficiency, and continuous improvement across our operations. What You'll Be Doing Lead and support a dynamic team to manage resource diaries for optimal productivity Handle complaints, identify trends, and drive service improvements Produce performance reports and KPIs to enhance delivery Collaborate with site teams, supervisors, and clients to ensure smooth operations Champion health & safety standards and company policies Attend client meetings and manage staff performance and appraisals Drive continual improvement and operational excellence What We’re Looking For Strong leadership and diary management skills Excellent communication — written & verbal High level of computer literacy (Excel, Word, Outlook) Experience producing statistical reports and quantifying work orders Building technical knowledge and commercial awareness Ability to prioritise, plan, and act on own initiative Understanding of legislation in maintenance & property management Clean driving licence Desirable Qualifications NVQ Level 3 or above in IT, Leadership, or Customer Services Training in Complaints Management Why Join WPS? At WPS, we’re committed to delivering excellence through teamwork, innovation, and a customer-first approach. You’ll be part of a supportive environment where your ideas matter and your growth is encouraged. Ready to Apply? If you're ready to take the next step in your career and make a real impact, we’d love to hear from you! Apply now and help us build a better tomorrow. Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting Work for Wates Wates is one of the UK’s leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, 'reimagining places for people to thrive’ and our three promises: Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity. Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners. Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.

Our client is recruiting for a Development Manager to lead the team at a luxury residential site in South West London. Main duties: • Daily internal and external inspections of the development., • Dealing with section 20's., • Managing and supervising the onsite staff, training new staff., • Monitoring existing estate service contracts for value and quality., • Dealing with all correspondence from residents & clients appropriately., • Building and maintaining working relationships with the leaseholders, developer and managing agent and attending regular meetings as appropriate., • Monitoring, reviewing, and managing charge expenditures and controlling costs., • Level 2 TPI desirable (not essential)., • Demonstrable experience of managing people/teams and delivering an exceptional customer service., • Confident, articulate communicator - both orally and in writing; able to build relationships with all types of customers and client with a resolution focused mentality, creative in your approach., • Able to work with autonomy and as part of a wider team., • Efficient in maintaining administration and record keeping electronically., • Demonstrable ability dealing with problems and challenges effectively., • Ability to work under pressure deadlines, able to prioritise and manage time effectively., • Excellent IT skills, social-media awareness and up to date with new technology. The successful candidate will be IT literate, have excellent communication, organisational and time management skills as well as being truly motivated, tenacious, and resourceful.

Area Manager • Job Type: Full-time (40 hours weekly), • Location: East London You’ll be the driving force behind your area's profitability, coaching your managers, supporting their development and ensuring each store hits its targets. If you enjoy leading teams, improving standards and making a real impact across multiple locations, this role offers the freedom, variety and responsibility to truly shine. Day-to-day of the role: • Manage, motivate, and develop your team to maximise sales and efficiency., • Oversee recruitment, training, appraisals, and performance management., • Monitor stock levels, make decisions on stock control, and manage replenishment., • Analyse sales figures, identify trends, and forecast future performance., • Utilise IT systems to track sales, costs, and business performance., • Ensure company standards for quality, customer service, and health and safety are met., • Respond to customer feedback, complaints, and service issues., • Plan and deliver promotions, displays, and in-store events to drive sales., • Maintain awareness of market trends and competitor activity., • Review store performance and implement improvements to increase profitability., • Build relationships and communicate business updates, targets, and initiatives to staff and senior managers., • Proven leadership skills and the ability to motivate others., • Strong planning and prioritisation skills, with the ability to delegate effectively., • High customer focus., • Quick to grasp new concepts., • Ability to multi-task and work under pressure., • Strong business sense and well-developed commercial awareness., • Competitive salary £, • Pension and 28 days annual leave, • Opportunities for professional growth and development.

We are appointing a commercially astute Head of Estates to mobilise and lead a flagship residential Build to Rent development through launch and into long-term operational excellence. This is a high-impact leadership role responsible for transforming a newly delivered asset into a high-performing, customer-focused, and financially optimised estate. You will shape the operational strategy from day one - embedding standards, driving service performance, and creating an environment that enhances resident experience while protecting asset value. You will be accountable for delivering a safe, compliant, and commercially efficient operation across all estate functions. Beyond compliance, this role is about raising standards, challenging inefficiencies, and building a culture of accountability and service excellence. We are seeking a leader who can move at pace, establish control in a mobilisation environment, and create structure where it does not yet exist. You will build and inspire a high-performing on-site team, align specialist partners to clear performance expectations, and ensure the estate operates as a benchmark within the sector. What You Will Deliver * A seamless mobilisation that transitions the development into a stable, fully operational estate * Strong contractor governance that drives value, performance, and measurable service improvement * Robust operational frameworks that ensure long-term efficiency and scalability * A compliant, safety-first culture embedded across all estate activities * Clear financial oversight, cost control, and transparent reporting to stakeholders * Continuous improvement initiatives that enhance asset performance and resident satisfaction * Leadership presence on site, acting as the senior escalation and decision-making authority * Meaningful contribution to sustainability and ESG performance targets * A motivated, accountable team aligned to clear objectives and service standards This role will suit an experienced estates or facilities leader who has successfully mobilised new residential developments and understands how to balance customer experience with commercial performance. You will be confident operating at both strategic and operational levels, able to influence stakeholders, and comfortable taking ownership of a complex, high-profile asset. We are particularly interested in candidates with: * A residential property background, ideally within Build to Rent or large-scale mixed-use developments * Demonstrable experience mobilising new assets into live operation * Senior leadership experience within estates or facilities management * Strong commercial oversight of hard and soft service delivery models * Proven contractor performance management expertise * Excellent knowledge of health and safety legislation and best practice * IOSH or NEBOSH qualification If you are interested in applying for this position, please send your CV as soon as possible to avoid disappointment.

We are seeking a Compliance Manager for Electrical and Lifts to oversee compliance and safety standards for electrical and lift services within the property department of a Housing Provider. This permanent role is based in West London and requires a professional with a strong understanding of regulatory requirements and technical expertise. Client Details Our client are a resident focused Housing provider based in West London with a great set of values and ready to move things forward across key areas of Compliance. Description As the Compliance Manager for Electrical and Lifts, you will: • Be the named responsible person for your service areas, making sure we remain compliant and meet our regulatory and legislative responsibilities, • Develop technical guidance, training, and support for your service areas, and risk management for colleagues across the business, • Manage external consultants, contractors, and specialists, making sure work is delivered in budget and on time, • Analyse feedback to make sure work is carried out in accordance with agreed service standards, legislation, and contract documents, • Escalate, investigate, and resolve examples of non-compliance, working collaboratively across the business and with external teams, • Support the Head of Property Compliance in identifying, assessing, and governing landlord compliance risk, • Carry out quality control inspections, both directly and with specialist consultants, • Chair contractor performance meetings and monitor performance against KPIs, developing improvement plans as needed, • Work with the Head of Compliance and performance team to ensure the integrity of data, • Confidently present performance data at all levels of the organisation and to external regulatory bodies, • Provide a lead technical role for all investment and development projects, • Support procurement and the commissioning of contracts by developing performance specifications and service standards, • Keep up to date with legislative and regulatory changes and codes of practice, introducing measures so we remain compliant, • Be accountable for accurate forecasting, management, and control of the annual budget, • Be a great team player and keep doing what it takes to keep the business moving forward, • Champion resident safety and engagement, ensuring that communication around electrical and lift works is clear, timely, and accessible, • Drive innovation and continuous improvement, identifying opportunities to enhance service delivery through new technologies or smarter working practices, • Ensure robust incident management, including root cause analysis and lessons learned following any electrical or lift-related safety events The successful Compliance Manager for Electrical and Lifts should have: • Working in a similar role, successfully managing compliance risk in social housing, • Electrical and lifting legislation and regulatory requirements, including basic lift safety, • Using data intelligently to drive better business performance, whilst understanding the potential risks and impact of decisions, • Analysing compliance performance and engaging with other teams to deliver remedial actions and high levels of customer satisfaction, • City & Guilds/NVQ 3 in Electrical Discipline AM2, • C&G IEE Wiring Regulation 18th Edition, • Evidence of continuous professional development On offer for the successful Compliance Manager for Electrical and Lifts is a: • Competitive salary, • Comprehensive pension scheme, • Generous company benefits and perks

Contract Supervisor - Social Housing Hammersmith £45,000 - £48,000 + company van & fuel card Here are Howells we are looking for a Contract Supervisor to work for a leading contractor within the Social Housing Sector. As a Social Housing Contract Supervisor, you will play a pivotal role in ensuring the efficient and effective management of our social housing units. You will be responsible for overseeing the maintenance and repair of properties, ensuring the safety and comfort of our residents. Responsibilities: • Supervise and lead a team of maintenance technicians and contractors in responding to reactive maintenance requests., • Inspect properties to identify repair and maintenance needs, ensuring compliance with safety and quality standards., • Coordinate the allocation of work orders, scheduling repairs, and managing the team's daily activities, • Monitor budgets and costs, making recommendations for cost-effective solutions., • Build positive relationships with residents and address their concerns promptly and professionally., • Ensure compliance with all relevant health and safety regulations and company policies., • Provide regular reports and updates to management regarding the status of maintenance operations., • Ensure timely completion of work orders and KPI targets Manage and support workforce and subcontractors, • Conduct inspections, quality checks, and performance reviews You'll ensure service delivery across Voids, Disrepair, Day-to-Day Repairs, and Planned Works, maintaining high standards and customer satisfaction. You'll also step up to lead the contract when needed. Qualifications: • Trade-related qualificition SSSTS, Asbestos Awareness, Scaffold Inspections Skills: Leadership and team motivation Effective communication and problem-solving, • Strong IT and reporting skills, • Behaviours: Supportive, assertive, and organised Results-driven with a strong work ethic Excellent timekeeping and initiative ?? Why Join WPS? Be part of a supportive and forward-thinking team, • Opportunity for career progression to Senior Supervisor or Operations Manager Make a meaningful impact in your community, • Proven experience in social housing or property maintenance, with a minimum of [1] years in a supervisory or leadership role., • Knowledge of SOR codes, • Strong technical knowledge of building maintenance, repair, and renovation, • Understanding of health and safety regulations in housing maintenance., • Competitive salary and benefits package., • Opportunities for professional development and growth., • A supportive and collaborative work environment.

Centre Manager - Victoria - up to £45,000 Per AnnumJoin a leading name in flexible workspaces, where people are at the heart of everything they do. This award-winning serviced office provider is passionate about creating high-quality, cost-effective work environments for businesses of all sizes. They're equally committed to investing in their teams, offering ongoing development, support, and the chance to grow within a dynamic, fast-paced business. They are now seeking a charismatic Centre Manager to assist in providing outstanding service.You will be the first point of contact for all existing clients, new clients, and internal stakeholders, but more than that you're a crucial part of the centre team. That means you'll be involved in all the centre support activities helping provide award winning service. If you can juggle tasks with a smile on your face and deliver great customer service, then this role is for you. There is training available every year to help you grow in your role in order for you to progress further when opportunities become available. Key Responsibilities: • To oversee the day-to-day running of the business centre covering all aspects, • Manage the centre team and ensure the 'Service Success Chain' is being adhered to at all times, • To ensure that all meeting rooms including management office and vacant offices are tidy, safe and welcoming to all clientele/visitors, • Deliver viewings to potential clients and be involved in finalising agreements, • Work closely with the Sales team in relation to new clients, • Maintain reports and invoicing relating to centre occupancy and any other ad-hoc reports, • To lead and support an administrative team, • To carry out administrative and clerical duties for clients as required, • To process catering orders and meeting room requests made by clients, • To deal with customer requests in a prompt and timely manner, • To liaise with relevant staff to ensure that all client queries are responded to within procedural deadlines, • To book various chargeable services for clients such as couriers and taxis, • To issue and ensure receipt of swipe cards, keys, furniture etc. to clients when required, • To create and issue welcome packs for new clients, • 1 year plus customer facing work - Essential, • Excellent telephone and face-to-face communication skills - Essential, • Excellent hospitality skills - Essential, • 1 year experience in similar supervisory role - Desirable, • Experience of working with minimum supervision - Desirable, • Switchboard Operational skills - Desirable, • To understand the principles of Health and Safety and Security procedures, • To complete audits of vacant offices and produce inventories on office spaces, • Communicate maintenance requests to the appropriate stakeholders, • To support our Service Success Chain, • Paid day off for your birthday, • Can carry your leave or buy and sell your leave, • Multiple health care schemes (from dental, life insurance and eye care!), • Onsite gym, • Social events paid by the company Dove & Hawk Property Recruitment acts as an employment agency for permanent recruitment and employment business for the supply of permanent workers. By applying for this job you accept the T&C's and Privacy Policy which can be found at doveandhawk.co.uk

Job Title: Nursery Manager Location: London, London, United Kingdom, London, W9 2EHContract Type: Full-timeContract Length: Permanent Hours: 40 hours per week Salary: Competitive (plus quarterly and annual bonuses)Benefits: Birthday Off, 6 Fully Paid Sick Days, Cashback Healthcare Plan, Retail Discounts, Recognition & Reward Scheme, 50% Childcare Discount, 24/7 Virtual GP Access, 24/7 Counselling Support, Discounted Gym Membership, Personal Financial Advisor Access, Pension Discovery, Learning Platform Access Join the Kindred Family – Lead, Inspire, and Make a Difference Are you an experienced early years professional with a passion for leadership and delivering outstanding childcare? At Kindred, our Nursery Managers are at the heart of our nurseries, creating supportive and inspiring environments for children and staff alike. We offer a competitive salary, career progression opportunities, quarterly and annual bonuses, and the chance to develop within a company that truly values its leaders. You’ll manage and improve your nursery, lead a talented team, and play a key role in shaping children’s early education while helping your team thrive. If you’re ambitious, driven, and passionate about early years education, we’d love to meet you. About Kindred Kindred is a family of inspiring nurseries and preschools with a distinct home-from-home environment. By creating days filled with unique moments and opportunities, we enrich children’s development during their early years. Our mission is creating inspiring worlds full of awe and wonder for little ones to grow and thrive in. Our values guide all we do: • Always Learning – Continuously developing ourselves and our teams, • Inspirational – Creating magic in every action As a Nursery Manager, you will: • Lead the Deputy Manager, Third in Charge, and Room Leaders to ensure high standards of Early Years care and education, • Maintain an organised, safe, and stimulating nursery environment, • Keep accurate records and ensure procedures are followed across the nursery, • Build and maintain a reputation as the nursery of choice for children and staff, • Model and monitor best practice in line with regulatory guidelines, • Inspire and support your team, overseeing inductions, mentoring, and ongoing development Leadership Responsibilities • Oversee the day-to-day operations of the nursery, • Lead by example, modelling good practice and creating a shared vision, • Supervise, support, and allocate tasks to your team, • Conduct regular supervisions and performance discussions, • Manage recruitment, interviews, and induction of new staff, • Respond to complaints or concerns raised by parents or colleagues, • Conduct nursery tours confidently, promoting available spaces, • Actively deliver and participate in staff meetings, training, parent sessions, and marketing events (including evenings or weekends) Essential • Proven experience in leading and managing a team within early years, • Strong written and verbal communication skills, • Excellent organisational skills and attention to detail, • Outstanding customer service and time management, • Full and relevant Early Years Level 3 Childcare Qualification or higher At Kindred, we’re more than a nursery group – we’re a family. • Supportive & Inclusive Culture – Strong relationships and team collaboration, • Career Development – Structured training, mentorship, and clear progression pathways, • Work-Life Balance – Structured hours and supportive leadership environment, • Competitive Pay & Benefits – Salary, bonuses, and generous benefits package, • Interviews: Rolling interviews, • Video interview followed by a face-to-face interview at the nursery, • A fully supervised ‘Stay and Play’ session To apply for the Nursery Manager position, please click the “Apply” button, complete the application form, and upload your CV along with a short cover letter explaining your interest in leading a Kindred nursery. We aim to respond to all applicants within 2–5 working days.Thank you for considering a career with Kindred. As part of our commitment to safeguarding and promoting the welfare of children, the successful candidate will be required to undergo an enhanced DBS check. IND1 ROL

The Vacancy Project Surveyor – Responsive Maintenance Location: Walton-on-Thames Division: Wates Property Services (WPS) – Reactive Maintenance Start Date: Early 2026 (flexible for the right candidate) Wates Property Services is looking for a Project Surveyor to join our Responsive Maintenance team based in Walton-on-Thames. This is a fantastic opportunity for a commercially experienced and motivated individual to lead and grow within a dynamic environment focused on delivering high-quality maintenance services. You’ll be working on our reactive maintenance scheme which includes an AOV model alongside NHF SOR, supporting the delivery of reactive maintenance works, and assisting in leading a small commercial team including working alongside a Project Surveyor and junior/admin staff. What You’ll Be Doing: • Team Leadership: Manage and mentor junior staff, fostering a high-performing and collaborative team culture., • Commercial Management: Take ownership of pre- and post-contract commercial strategies, including monthly Cost Value Reconciliation (CVR) and progress reporting., • Subcontractor Oversight: Handle procurement, measurement, valuation, and final accounts, ensuring compliance with Wates processes and contractual obligations., • Value Maximisation: Drive cash flow and valuation processes to maximise project profitability., • Contract Compliance: Ensure all contractual instructions, notices, and health & safety obligations are met., • Client Engagement: Build and maintain strong relationships with clients, supply chain partners, and internal teams. What We’re Looking For: • Degree qualified in Quantity Surveying or a construction-related discipline (essential)., • 5–6 years’ experience in a similar role, ideally within responsive maintenance (planned experience considered if willing to transition)., • NHF Schedule of Rates experience is a must., • Proactive mindset: Forward-thinking, enthusiastic, and always pushing to achieve more., • Strong communicator: Able to lead, influence, and collaborate effectively across teams., • Career-driven: Looking for progression and eager to grow within the business., • Customer-focused: Positive attitude and commitment to delivering excellent service. Why Join Wates? At Wates, we don’t just build and maintain properties — we build careers. You’ll be part of a team that values innovation, integrity, and continuous improvement. We offer: • Career development opportunities, • Supportive team culture, • Exposure to diverse and impactful projects, • A chance to make a real difference in the communities we serve Ready to take the next step in your career? Apply now and be part of something meaningful. Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting Work for Wates Wates is one of the UK’s leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises: Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity. Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners. Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.

Estates Manager (Premium Residential Development in Wembley) Looking for your next challenge in a high-spec residential scheme? We're seeking a confident, charismatic Estates Manager to lead a concierge team, oversee contractors, and ensure a seamless resident experience. What you'll do: * Manage and inspire a large concierge team. * Liaise with cleaning and maintenance contractors. * Oversee day-to-day operations, from building systems to resident services. * Ensure the highest standards of health, safety and customer care. What we're looking for: * Strong, confident personality with edge - can hold your own! * Experience managing large residential teams or developments. * Hands-on operational knowledge: boilers, lifts, general building systems etc. * Personable, adaptable and service-focused. Perks & Hours: * £70k salary * Mon-Fri, 9am-5pm * Private healthcare, pension, and more * Fully permanent role If you're ready to step into a high-profile, people-facing role, apply now and take ownership of a premium estate! Apply today - we're moving fast!!

Property Services Manager – 6-Month Fixed Term Contract MUST CURRENTLY HOLD AN ENHANCED DBS Location: Fulham base, with travel across multiple sites Hours: Full-time, Monday–Friday Salary: £50,000 per annum + benefits An excellent opportunity has arisen for an experienced Property Services Manager to join a respected housing organisation supporting vulnerable ex-Service personnel. This role will lead the delivery of high-quality property management services across multiple schemes, ensuring safety, compliance, and exceptional resident experience. The Role You will be responsible for managing all day-to-day property services functions, including repairs, planned maintenance, voids, compliance, health & safety, and contractor management. You will lead a small Property Services Team, providing direction, performance management, and professional support. This role plays a key part in ensuring housing schemes are safe, well-maintained, and delivered to the high standards expected by residents. Key Responsibilities • Lead, develop, and manage the Property Services Team, including one-to-ones and performance reviews, • Oversee day-to-day repairs, planned and cyclical maintenance, voids, defects and communal area management, • Manage contractor relationships, ensuring compliance, KPIs, and service quality, • Maintain high levels of property compliance across gas, electrical, fire, water, lifts, asbestos, and other safety areas, • Lead on void management, including inspections, specifications, and ensuring turnaround targets are met, • Monitor and manage property services budgets and expenditure, • Contribute to the delivery and handover of new developments, including defects management, • Produce clear management information, reports, and KPI updates, • Engage residents effectively, ensuring communication and participation in service decisions, • Ensure policies, procedures, and systems are compliant, up to date, and reflective of best practice, • Work collaboratively with internal teams, external partners, and contractors About You • Minimum five years’ experience in property management within housing associations, local authorities, or similar, • At least three years’ staff management experience, • Strong knowledge across repairs, maintenance, voids, compliance and asset management, • Understanding of supported housing, regulatory frameworks, and statutory obligations, • Confident managing budgets, contractors, performance and service standards, • Clear, professional communicator with a strong customer-focused approach What’s on Offer • Competitive salary and benefits, • Meaningful work supporting vulnerable veterans, • Opportunity to lead service improvements and deliver high-quality housing management

Repairs Senior Operations Manager - Repairs & Maintenance (London) Permanent | Competitive Salary + Benefits | Hybrid WorkingAre you a strategic, commercially minded leader with deep experience in repairs, maintenance, and high-performing operational teams? Do you thrive in a fast-paced environment where customer satisfaction, efficiency, and service excellence come first? If so, this is an exciting opportunity to play a key role in shaping and delivering a large-scale repairs service across a diverse housing portfolio. The Role We are seeking an experienced Repairs Senior Operations Manager to lead the end-to-end delivery of a high-quality Responsive Repairs and Complaints Service across a large London housing portfolio. Managing a multi-million-pound annual budget, you will take full ownership of service performance, contract management, operational delivery, and customer outcomes.You will oversee a high-performing team delivering a broad range of property repair services, ensuring they operate with a customer-first culture and a strong commercial mindset. Alongside this, you will lead on complex complaint resolution, ensuring issues are handled promptly, professionally, and in line with regulatory expectations.This is a hands-on, influential role offering autonomy, variety, and the opportunity to directly shape service improvements across a major housing provider. Key Responsibilities • Lead the operational delivery of responsive repairs and complaints services across London, ensuring high-quality, cost-efficient performance., • Manage and forecast a substantial annual budget (c. £4m), working closely with finance colleagues to ensure accurate reconciliation, value for money, and financial control., • Build and maintain strong relationships with contractors, partners, and internal stakeholders, ensuring contracts are managed effectively and performance consistently improves., • Act as an escalation point for complex complaints, ensuring timely and customer-focused resolution., • Oversee compliance with all statutory and regulatory requirements, including health & safety, housing standards, environmental health notices, and sector best practice., • Lead, motivate, and develop a high-performing team, promoting a culture of accountability, wellbeing, learning, and continuous improvement., • Provide strategic planning, reporting, and insight to senior leadership and key governance groups., • Ensure effective delivery of the out-of-hours repairs service, participating in the escalation rota as required., • Collaborate with external stakeholders including local authorities, community representatives, and other agencies. You will bring strong operational leadership experience within a repair, maintenance, or property services environment, alongside a proven track record of managing large budgets, contractor relationships, and customer-focused teams.We're looking for someone who can demonstrate: • Experience managing repairs or property services operations at a senior level., • Strong commercial acumen, with the ability to interpret data, analyse performance, and drive efficiencies., • Excellent people leadership skills, with the ability to inspire, coach and develop diverse, multi-disciplinary teams., • Ability to work collaboratively across departments and build strong stakeholder relationships., • Experience handling and resolving complex customer complaints., • A proactive, improvement-focused mindset with the confidence to challenge existing processes., • A housing sector qualification (or willingness to work towards one) is advantageous., • Ability to work hybrid from a London office approximately three days a week, with flexibility based on operational needs., • A leadership role with real impact and visibility., • A supportive environment focused on customer safety, satisfaction, and continuous improvement., • Opportunities to shape future service delivery and influence strategic direction. We are reviewing applications as they come in and may close the advert early if sufficient interest is received. If you are passionate about high-quality repairs services, operational excellence, and delivering great outcomes for residents, we would love to hear from you. Please get in touch with Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Our client is recruiting for a Building Manager to lead the team at a luxury residential site in South West London. Main duties: • Daily internal and external inspections of the development., • Setting the service charge budget., • Dealing with section 20's., • Managing and supervising the onsite staff, training new staff., • Monitoring existing estate service contracts for value and quality., • Dealing with all correspondence from residents & clients appropriately., • Building and maintaining working relationships with the leaseholders, developer and managing agent and attending regular meetings as appropriate., • Monitoring, reviewing, and managing charge expenditures and controlling costs., • Level 2 TPI minimum., • Demonstrable experience of managing people/teams and delivering an exceptional customer service., • Confident, articulate communicator - both orally and in writing; able to build relationships with all types of customers and client with a resolution focused mentality, creative in your approach., • Able to work with autonomy and as part of a wider team., • Efficient in maintaining administration and record keeping electronically., • Demonstrable ability dealing with problems and challenges effectively., • Comprehensive understanding of the principles relating to Health and Safety regulations and Residential Landlord & Tenant legislation., • Ability to work under pressure deadlines, able to prioritise and manage time effectively., • Excellent IT skills, social-media awareness and up to date with new technology. The successful candidate will be IT literate, have excellent communication, organisational and time management skills as well as being truly motivated, tenacious, and resourceful.

Supervisor - Facilities Management ¦ Hard Services ¦ M&E Maintenance Location: Bromley, Kent WPS is excited to offer an excellent opportunity for an internal team member to step into the role of FM Supervisor, leading a skilled team of engineers to deliver exceptional and sustainable hard services and M&E maintenance for our prestigious client. About the Role As an FM Supervisor, you’ll take ownership of delivering high-quality facilities management services, ensuring customer satisfaction remains at the heart of everything we do. You’ll manage multiple priorities with confidence, resolve day-to-day maintenance issues, and provide hands-on support when required. Holding certifications such as IOSH, NEBOSH, or equivalent health and safety qualifications will give you a strong advantage. Key responsibilities include: • Managing subcontractors and suppliers effectively., • Preparing accurate quotations for additional works., • Responding promptly to reactive maintenance requests. Why This Role Could Be Perfect for You • Lead and develop a team of multi-trade engineers, ensuring compliance with the Wates Operating Framework., • Provide cover for engineers’ holidays on resident sites, maximising efficiency through costed supervision and second-man works., • Drive daily compliance and champion a culture of Zero Harm. Ready to take the next step? Apply now and make a real impact! Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Repairs Senior Operations Manager – West London £73,000 - £81,4000 per year 37 Hours per Week Permanent Overview of the Role Service Care Solutions are working in partnership with a leading Housing Association to recruit a Repairs Senior Operations Manager to lead the delivery of a high-quality Responsive Repairs service across their London housing stock. This is a senior leadership role with full accountability for a circa £4m budget portfolio, overseeing operational performance, contract management, complaint resolution and statutory compliance within a customer-focused Homecare function. You will play a pivotal role in embedding service excellence, driving performance improvement, strengthening contractor partnerships, and ensuring regulatory compliance across the Responsive Repairs service. Responsibilities • Full accountability for the delivery of Responsive Repairs across the London region, ensuring operational KPIs, TSMs and customer satisfaction targets are achieved and exceeded., • Management and reconciliation of a circa £4m annual budget, working closely with Finance Business Partners and senior directors., • Lead, develop and inspire a high-performing operational team, embedding a strong customer-first culture., • Oversee departmental complaint handling, acting as escalation point for complex cases and ensuring timely resolution., • Ensure compliance with all statutory and regulatory requirements including H&S legislation, Regulator of Social Housing standards and Housing Ombudsman requirements., • Drive effective contract and performance management of partnering contractors, consultants and third-party providers., • Lead the client-side management of partnering contractors, strengthening collaboration and continuous improvement., • Ensure Environmental Health Notices are managed promptly, liaising with Local Authorities where required., • Oversee out-of-hours service provision (rota participation required)., • Produce detailed performance reports for SLT and key stakeholders., • Contribute to service charge setting, maintenance contract reviews and communal repairs budget planning., • Act as a key member of the organisation’s emergency and incident response team., • Lead on strategic planning, service reviews, policy development and corporate projects., • Build and maintain strong relationships with Local Authorities, MPs, councillors, emergency services and resident panels.Requirements, • Proven experience in a senior operational leadership role within Social Housing property services or responsive repairs., • Strong commercial and operational experience managing third-party contractors in a property services environment., • Demonstrable experience managing significant budgets and delivering value for money., • Health & Safety qualification (IOSH Managing Safely or NEBOSH Construction Certificate)., • Strong working knowledge of housing compliance, regulatory frameworks and statutory obligations., • Experience using repairs management systems, workforce planning and job management software., • Strong analytical and problem-solving capability with a continuous improvement mindset., • Ability to build strong stakeholder relationships across multiple directorates and external partners., • Housing qualification (CIH Level 5 or equivalent) or willingness to work towards., • DBS check required (Basic level – funded by employer).This is an excellent opportunity for an experienced property services leader to join a forward-thinking organisation and play a key role in shaping and delivering high-quality repairs services across London. If you're looking for work but this role isn’t for you, please feel free to get in touch with what you're looking for.Contact: James Glover at Service Care Solutions on or

Housing Options Team Manager – Triage & Prevention Temporary Contract | Inside IR35 Location: South East London (Hybrid – minimum 2 days onsite, more when on duty) Start Date: 23 February 2026 Duration: 12 weeks (initial) Hours: 36 hours per week Rate: • PAYE: £25.95 per hour This is a senior frontline management role with responsibility for statutory homelessness duties, prevention activity, performance management, and staff leadership. The Role You will lead and manage a Triage & Prevention team, ensuring the delivery of high-quality, customer-focused housing options and homelessness prevention services in line with legislation, guidance, and best practice. Working closely with senior managers, you will support service development, oversee complex casework, manage performance and budgets, and ensure the council meets its statutory homelessness duties. Key Responsibilities • Manage and coordinate the Triage & Prevention Service, ensuring statutory duties are met under housing and homelessness legislation, • Lead, supervise, and develop a team of frontline officers, promoting high performance and continuous improvement, • Ensure early intervention and effective prevention to minimise homelessness and the use of temporary accommodation, • Oversee complex and high-risk cases, providing expert advice and decision-making, • Monitor performance against KPIs and service standards, implementing improvements where required, • Contribute to the development and implementation of homelessness strategies, policies, and service improvements, • Manage budgets and prevention funding in line with financial regulations and council procedures, • Respond to complaints, member enquiries, and correspondence to a high standard and within timescales, • Build and maintain effective partnerships with internal departments and external agencies, • Participate in duty rota arrangements and provide management cover as requiredEssential Skills & Experience, • Significant management experience within a frontline statutory housing or homelessness service, • Strong working knowledge of homelessness legislation, including the Housing Act 1996 and Homelessness Reduction Act 2017, • Proven experience leading and developing teams in a high-demand, customer-facing environment, • Strong performance management, casework oversight, and service improvement experience, • Experience managing budgets, grants, and prevention funding, • Excellent communication, report writing, and stakeholder management skills, • Ability to work within a political and performance-driven local authority environment, • Willingness to attend the office a minimum of 2 days per week, with flexibility when on dutyQualifications, • Educated to A-Level or equivalent professional experience, • Housing qualification and CIH membership desirable, • Subject to DBS clearance

Job Title Senior Product Manager - Salesforce (Core Cloud's & Marketing Cloud) Location London (Hybrid - 3 days per week in the London office) Salary & Benefits * £90,000 - £104,000 base salary * 10% annual bonus * Competitive benefits package About the Role We are looking for an experienced Senior Product Manager to lead the strategy, roadmap, and delivery of a Salesforce platform, with a strong focus on Salesforce Core Cloud and Marketing Cloud. This is a global role, working closely with regional stakeholders, technology teams, and business leaders to drive scalable, customer-centric solutions across multiple markets. You will manage a team of 3, providing leadership, coaching, and direction while owning the end-to-end product lifecycle for Salesforce capabilities that support sales, marketing, and customer engagement at scale. Key ResponsibilitiesProduct Strategy & Ownership * Own and evolve the global Salesforce product roadmap across Core Cloud and Marketing Cloud * Translate business strategy and customer needs into clear product vision, goals, and priorities * Define success metrics and track product performance, adoption, and value delivery Stakeholder & Business Partnership * Partner with global Sales, Marketing, CRM, Data, and Technology teams to align priorities * Act as the primary product voice for Salesforce capabilities across regions * Balance global standardisation with local market requirements Delivery & Execution * Work closely with Salesforce architects, engineers, and delivery teams to ensure high-quality execution * Own backlog prioritisation, feature definition, and release planning * Ensure solutions are scalable, secure, and aligned with Salesforce best practices People Leadership * Line manage and mentor a team of 3 * Foster a high-performing, collaborative product culture * Support professional development and succession planning within the team Governance & Continuous Improvement * Ensure strong product governance, documentation, and lifecycle management * Stay current with Salesforce roadmap, releases, and emerging capabilities * Identify opportunities to optimise processes, tooling, and ways of working Skills & ExperienceEssential * Proven experience as a Senior Product Manager or Product Lead in enterprise environments * Strong hands-on experience with Salesforce Core Cloud (Sales Cloud, Service Cloud) and Marketing Cloud * Experience leading and managing product teams * Strong stakeholder management skills across global, cross-functional teams * Ability to balance strategic thinking with delivery-focused execution Desirable * Experience working in global or multi-market organisations * Salesforce certifications (e.g. Administrator, Marketing Cloud, Product Owner) * Experience working in agile / product-led delivery environments

Join a leading, forward-thinking managing agent and take ownership of a landmark residential estate in South East London. As Head of Estates, you will have the opportunity to shape the on-site services, lead a high-performing team, and ensure the delivery of exceptional standards across a dynamic and evolving environment. This is a role for a confident, proactive estates leader who thrives on delivering excellence, driving improvement and building strong client and resident relationships.Hours: Monday to Friday 9am till 530pmSalary: £65,000 - £70,000 per annum depending on experience.What’s in it for you: Head of Estates • Opportunity to work for a leading global property company, • Opportunity to play a pivotal role in mobilising and shaping a prestigious Build-to-Rent development from the ground up, setting the tone for long-term operational excellence., • Chance to lead and develop a high-performing on-site team, • Benefit from structured professional development, clear career progression pathways, and the opportunity to collaborate across specialist teams, • Full strategic and operational governance across brand new luxury environmentJob Description: Head of EstatesYou will be responsible for the strategic and operational delivery of Estates Facilities Management across the development, ensuring full compliance, outstanding customer service and high-quality oversight of all hard and soft services.You will also play an integral role in implementing estate-wide strategies, enhancing service delivery, and supporting the ongoing evolution of the client’s vision for the site.The Role: Head of EstatesAs Head of Estates, you will lead on the management of all building operations, public realm standards, property compliance and health & safety across the site. You will work closely with clients, leaseholders, contractors and internal teams to deliver a seamless, compliant and resident-focused estates service.What you will be doing: Head of Estates, • Oversee the mobilisation of the block, coordinating site staff and third-party contractors., • Manage the full PPM programme for hard and soft services, ensuring compliance and timely delivery., • Lead on fire life safety management with specialist contractors., • Act as the primary on-site contact for day-to-day estate queries and operational issues., • Conduct daily inspections of common areas, basements and external building fabric, ensuring cleanliness, safety and quality standards., • Oversee contract management to ensure value for money, service quality and best-in-class delivery., • Manage the implementation of all obligations under the Property Management Agreement, identifying opportunities to enhance efficiency and service levels., • Develop and maintain robust management systems for buildings, facilities and public realm areas., • Ensure compliance with statutory requirements, KPIs, SLAs and industry best practice., • Contribute to occupier communications, ensuring clarity, consistency and quality., • Advise the General Manager promptly on risks, incidents or emerging issues.What we are looking for: Head of Estates, • IOSH or NEBOSH certification (essential), • Membership of the British Institute of Facilities Management (BIFM/IWFM) (preferred), • Proven leadership experience within estates or facilities management., • Strong understanding of hard and soft FM services., • Experience in health & safety best practice and compliance management., • Skilled in contractor management and PPM oversight., • Excellent problem-solving abilities and a logical, proactive approach., • Experience dealing directly with tenants or residents in a customer-facing capacity., • Financial acumen with experience in budgeting and reporting., • Knowledge of utility management and ESG considerations., • Experience managing confidential access to residential homes with discretion and professionalism. If this sounds like the perfect role for you, please send us your CV as a matter of urgency.

Are you an experienced Repairs Manager, seeking your next career move within the Social Housing Sector?Based in London, my client has an immediate opportunity for a Repairs Senior Operations Manager, the join their Property Services Team on a permanent basis.The successful applicant will be responsible for the delivery of high-quality property Response Repairs Service, and department complaint handling across housing stock with a budget portfolio of circa £4m.Responsibilities: • Work with the Finance Team and Directors on the forecasting and reconciliation of the budgets / trading accounts of the responsive repairs work stream, as well as departmental complaint handling., • Effectively lead the delivery of the responsive repairs specifically within London, ensuring operational performance criteria are met and exceeded., • Lead and develop a high performing team in a customer focused culture – delivering the company vision and targets for customer satisfaction including TSM’s and operational KPI’s., • Analyse reports relating to customer feedback acting as an escalation point for the management and resolution of complex complaints ensuring customer satisfaction., • Ensure compliance with all current safety and property legislation, regulatory requirements, policies, best practice and relevant guidance and training., • Ensure the effective performance management of Partners, consultants and contractors, undertaking work in connection with our repair’s programmes., • Ensure Environmental Health Notices are dealt with promptly and effectively, including liaison with our partners at Local Authorities., • Producing detailed and informative performance reports for SLT committees and key stakeholdersRequirements:, • Demonstrable experience of working in a similar leadership capacity. Ability to build strong relationships across all areas and levels. Inspiring developing and mentoring diverse teams., • Demonstrate considerable commercial/ Operational experience when dealing with 3rd party contractor deliver in a property service arena., • Have, or be willing to work towards, an Ofqual-recognised qualification in Housing Management (Chartered Institute of Housing 5 or equivalent)., • Demonstrable significant management level experience with budgetary responsibilities and management.To apply, please attach a copy of your CV

Exciting Opportunity Alert! Join Rendall & Rittner as a Handyperson! Are you looking for a rewarding challenge? Rendall & Rittner, an acclaimed Residential Leasehold Property Management company, is on the lookout for a Handyperson. This is an incredible career opportunity with a fantastic package. Position: Handyperson Location: Colindale Gardens NW9 4DD Working Hours: Monday - Friday Salary: £37,000 Contract: A permanent position that offers stability and room for growth. Why Rendall & Rittner: Award-Winning: Join an established and celebrated company known for delivering first-class property management services. Career Growth: At Rendall & Rittner, we invest in your professional development with fully funded training programs. Perks Galore: Enjoy exclusive savings on entertainment, travel, dining, shopping, health, and fitness. Competitive Compensation: Get rewarded with a competitive salary and discretionary bonuses. Earn More: Optional overtime available across the Rendall & Rittner portfolio through our in-house ‘TSS’ temp team. Professional Attire: A team uniform is provided to ensure a polished and consistent appearance. * Team Spirit: Be part of a collaborative work environment, where your team and relationships matter. Pension Plan: Secure your future with the Rendall & Rittner Pension scheme. Extra Support: Access Employee Assistance Programs (EAP) to help with family, health, financial, and work-related matters. Development Details: This role will be based at a new residential development located in the heart of North West London with 2500 residential homes and benefit's from on-site amenities including a gym and retail outlets. The development is located close to Colindale underground station. Key Responsibilities and Requirements: As a Handyperson at Rendall & Rittner, you will be: • Passionate about creating a positive and safe environment for residents, guests, and the team., • Expert in customer service, using this expertise to lead, engage, and inspire others., • Proactive in seeking opportunities to drive the performance of the development., • Skilled in handling feedback effectively in the moment, serving as the main point of contact for all queries., • Values and supports the team, building strong working relationships with residents, guests, and external contractors., • Has a track record of delivering great customer service, managing complaints, working safely, and thriving in a team environment. How to Apply: Ready for this incredible opportunity? Explore Rendall & Rittner on for more insights, or visit our for a full list of current openings. Please note that candidates must be eligible to work in the UK without restrictions, with documented evidence of eligibility required. Some benefits may become available after a qualifying period. *Some developments vary. Join Rendall & Rittner and take your career to the next level. Don't miss out on this exciting chance to progress your career and make a significant impact!

This is a unique opportunity to join a leading UK Housing provider Repairs Senior Operations Manager - to £81,400 - London This is a Permanent, Full-Time vacancy Your new role To lead and be accountable for the delivery of high-quality property Response Repairs Service, and department complaint handling across London housing stock with a budget portfolio of circa £4m. Embedding a customer focused culture, focussing on contract management and operational performance, cost control and value for money. Leading the strategy, identifying opportunities for integration, growth and improvement. re you a strategic thinker with a passion for driving commercial success? Do you have experience in repairs and maintenance and financial oversight? If so, we’d love to hear from you! As our Senior Operations Manager (London), you’ll play a key role in ensuring the efficiency and profitability of our repair and maintenance operations. You’ll lead and be accountable for the delivery of high-quality property Response Repairs Service, complaint handling across London all while working with a fantastic team that’s dedicated to delivering top-quality services. Customers are at the heart of everything we do so we want to make sure that all our services provided are of high quality and undertaken with a commercial and customer-based ethos. We also want to make sure that what we do represent value for money and are resident focused. Using your experience to deliver proactive and forward-thinking approach, you’ll lead on a collaborative working style with all stakeholders to build strong relationships within Homecare and across all other resident panels. Remember, we don’t want to do things the way they’ve always been done, we want to do things even better! You’ll work closely with the Head of Service, Finance Business Partner and Directors on the forecasting and reconciliation of the budgets of the response repairs work stream. You'll be working from our London’s office or main offices a minimum of three days to per week to connect and collaborate with colleagues and the other two days can be worked from at a place of your choosing whether that's at another of our offices or at home but always as operational delivery requires, so a flexible approach is also required. You have /can: Demonstrable experience/ role model of working in a similar leadership capacity. Ability to build strong relationships across all areas and levels. Inspiring developing and mentoring diverse teams. • Demonstrate considerable commercial/ Operational experience when dealing with 3rd party contractor deliver in a property service arena. • H&S qualification (IOSH 5 day or NEBOSH construction certificate) with a depth of working knowledge of application of Health and Safety legislation and how to keep people safe. • Have, or be willing to work towards, an Ofqual-recognised qualification in Housing Management (Chartered Institute of Housing 5 or equivalent). • Demonstrable significant management level experience with budgetary responsibilities and management. . • Good commercial awareness and ability to utilise system data to support effective decision making. • IT Literate with experience of repair management systems, the application of job management and diary planning for a significant size workforce

Relationship ManagerMerrifield Consultants are delighted to be partnering with a skills body to recruit a Relationship Manager. This is a key role for someone who thrives on building impactful relationships, supporting organisations with their training and skills needs, and driving meaningful outcomes across industry. Summary of the RoleAs Relationship Manager, you'll act as the first point of contact for employers in your region, building strong connections and helping them identify and deliver their training and skills priorities. You'll provide advice, guidance, and solutions that add real value, while representing the organisation at a regional and national level. Role DetailsSalary: Up to £38,323 (depending on experience) Car allowance: £7,965, combined package: £46,288 Contract: Full-time, permanent, 37.5 per week, with flexible working opportunities available Location: Home-based, with regular national travel into South East England, Kent, Essex, London (including occasional overnight stays) Responsibilities:Be the primary contact for a portfolio of employer organisations, ensuring they receive a high-quality and consistent service. Build strong professional relationships, providing expert advice and guidance on training, people, and skills development. Work with employers to identify their training needs and support them in accessing relevant programmes, grants, and initiatives. Lead on multi-level engagement with stakeholders, representing the organisation at events and meetings. Maintain accurate and timely records of stakeholder engagement and outcomes. Monitor and report on activities, outcomes, and impact, working towards continuous improvement. Support the delivery of projects and initiatives that enhance opportunities for new entrants into the industry. Person Specification:Essential: Proven experience in relationship or account management with a strong customer focus. Experience of training and competence systems, with the ability to advise and guide stakeholders effectively. Knowledge of the Apprenticeship Levy. Demonstrated success in providing solutions to meet customer needs. Strong negotiation, influencing, and communication skills, with experience handling challenging stakeholders. Evidence of meeting deadlines and delivering results in a complex environment. Desirable: Project management experience, particularly non-technical projects. Knowledge of the skills, training. Experience coaching or mentoring colleagues. Awareness of labour market intelligence and workforce development initiatives. Core Competencies: Business acumen and ability to spot opportunities. Strong organisational and planning skills, able to manage multiple priorities. Collaborative, team-oriented approach with excellent communication skills. Problem-solving and solution-driven mindset. Professional, resilient, and committed to continuous improvement. If you're an ambitious and relationship-driven professional with a passion for skills and workforce development, we want to hear from you. Apply today via Merrifield Consultants and take the next step in your career. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.