Customer service team lead jobs in London - Page 4Create job alerts

We have operated a popular Italian restaurant in South London for over 30 years and have built a strong reputation with the community we serve. We are seeking a dedicated and experienced Restaurant General Manager to oversee the daily operations of our establishment. The ideal candidate must possess a strong background in the hospitality industry, demonstrating exceptional leadership skills and a passion for delivering outstanding customer service. This role requires a hands-on approach to managing staff, ensuring food safety and quality, and maintaining an inviting atmosphere for our guests. Duties - Lead and manage all aspects of restaurant operations, including front-of-house and back-of-house activities. - Ensure compliance with food safety regulations and health standards to maintain a safe dining environment. - Oversee food production processes, ensuring high-quality culinary standards are met consistently. - Develop and implement training programs for staff to enhance their skills in hospitality and customer service. - Manage inventory, ordering supplies as necessary to ensure smooth operations without wastage. - Foster a positive work environment that encourages teamwork and motivates employees to excel in their roles. - Handle customer inquiries and complaints promptly, ensuring satisfaction and loyalty. Skills - Proven leadership abilities with experience in managing restaurant teams effectively. - Excellent communication skills, both verbal and written, with the ability to engage with guests and staff alike. - A solid understanding of hospitality principles and customer service excellence. - Ability to multitask in a fast-paced environment while maintaining attention to detail. If you are passionate about the restaurant industry and possess the skills necessary to lead a successful team, we encourage you to apply for this exciting opportunity as our Restaurant General Manager. Job Type: Full-time Pay: £32,000-£35,000 per year (plus tips)

Job Title: Head Barista Location: 215 Hackney, N16 0LH Job Type: Full-time, Permanent Salary: 12ph to 12.50ph based on experience About Us: 215 Hackney Café is a vibrant and welcoming spot located in the heart of Hackney, offering expertly crafted speciality coffee, delicious middle eastern brunch, and a great atmosphere. We're passionate about creating a community space where people can enjoy the perfect brew, and we're looking for a dedicated and skilled Head Barista to join our team. Job Overview: As the Head Barista, you will lead the café’s coffee operations, ensuring the highest standards of coffee quality and customer service. You will be responsible for managing the day-to-day operations of the coffee bar, training and developing the barista team, and maintaining a consistent and exceptional experience for our customers. This role requires a hands-on leader who is passionate about coffee, skilled in creating various coffee-based drinks, and committed to fostering a positive and energetic environment. Key Responsibilities: - Lead the coffee operations, including preparation and presentation of high-quality espresso-based drinks. - Ensure consistent delivery of excellent coffee by monitoring quality control and maintaining all equipment. - Provide training and development to the barista team, ensuring they are skilled in latte art, coffee brewing techniques, and customer service. - Oversee daily operations of the café’s coffee bar, including stock control, ordering supplies, and maintaining cleanliness and organisation. - Deliver outstanding customer service, engaging with customers to create a welcoming and positive experience. - Work closely with the café manager to coordinate shifts, staff rotas, and ensure smooth café operations. - Keep up to date with coffee trends, methods, and equipment to continuously enhance the café’s offerings. - Maintain a positive, collaborative, and motivating atmosphere among the staff. Requirements: - Minimum of 2 years’ experience as a barista, with at least 1 year in a leadership or senior role. - Strong knowledge of coffee beans, brewing methods, and equipment maintenance. - Exceptional skills in espresso preparation, milk texturing, and latte art. - Excellent leadership and communication skills, with the ability to train and motivate a team. - Passion for customer service, with a friendly and engaging personality. - Ability to work in a fast-paced environment and handle pressure during busy periods. - Flexibility to work early mornings, weekends, and public holidays. What We Offer: - Competitive salary based on experience. - Opportunities for growth and development within the café. - A vibrant and supportive work environment. - Free coffee and staff discounts on food and drinks. How to Apply: If you’re passionate about coffee, have strong leadership skills, and are excited to be part of a dynamic team at 215 Hackney Café, we’d love to hear from you! Please send your CV and a brief cover letter explaining why you’d be a great fit for the role. We look forward to meeting our new Head Barista!

Strelitzia Coffee Shop is a thriving community hub known for its exceptional coffee, cozy atmosphere, and a welcoming team. We pride ourselves on serving quality food and drinks, including a carefully curated selection of wines and seasonal specials. As we continue to grow, we’re looking for a passionate and experienced Café Manager to lead our team and help us deliver exceptional customer experiences. We are seeking a dynamic and organized Café Manager to oversee the daily operations of Strelitzia. The ideal candidate will have strong leadership skills, a customer-first mentality, and a keen eye for detail. You will manage a team of baristas and servers, ensure smooth service, maintain inventory, and contribute to the overall growth and success of the café. Key Responsibilities: • Oversee day-to-day operations, ensuring a smooth and efficient workflow • Train, motivate, and lead a team of baristas and staff • Manage staff schedules, ensuring coverage during peak and non-peak hours • Deliver excellent customer service and handle any complaints or issues • Maintain stock levels, order supplies, and manage inventory efficiently • Ensure compliance with health and safety regulations • Monitor and report on café performance, including sales and expenses • Assist in marketing initiatives and promotions (e.g., seasonal specials, events) • Uphold the Strelitzia brand and maintain high standards of cleanliness and presentation • Implement strategies to increase customer retention and grow revenue Qualifications: • Proven experience in café or hospitality management • Strong leadership and communication skills • Ability to handle pressure in a fast-paced environment • Passion for coffee and food, with a good understanding of industry trends • Strong organizational and multitasking skills • Basic knowledge of budgeting and financial management • A customer-focused attitude with a problem-solving mindset • Ability to work flexible hours, including weekends and holidays What We Offer: • Competitive salary • Opportunities for growth and development • A supportive and friendly team environment • Employee discounts on all food and drinks • A chance to be part of a well-loved community café