Customer support engineer jobs in United Kingdom

We are currently seeking a skilled and certified Portable Fire Extinguisher Engineer to join our team. As a Portable Fire Extinguisher Engineer, you will be responsible for inspecting, maintaining, and servicing portable fire extinguishers to ensure they are in proper working condition and comply with safety regulations. Responsibilities: Conduct routine inspections and maintenance of portable fire extinguishers according to relevant standards and regulations (e.g., NFPA 10). Perform hydrostatic testing, refilling, and recharging of fire extinguishers as needed. Identify and troubleshoot issues with fire extinguishers, and perform repairs or replacements as necessary. Install new fire extinguishers and provide training to clients on proper usage and maintenance. Maintain accurate records of inspections, tests, and services performed using company software or documentation. Collaborate with the sales and customer service teams to provide technical support and recommendations to clients. Stay updated on industry standards, regulations, and best practices related to fire extinguisher servicing and maintenance. Participate in training and professional development opportunities to enhance technical skills and knowledge. Requirements: Certified Portable Fire Extinguisher Technician or equivalent certification. Previous experience in fire protection or a related field is preferred. Knowledge of portable fire extinguisher types, classifications, and maintenance procedures. Strong mechanical aptitude and troubleshooting skills. Excellent attention to detail and organizational skills. Ability to work independently and as part of a team. Effective communication and customer service skills. Valid driver's license and clean driving record. Ability to lift and carry heavy objects and work in various environments. Joining our team offers the opportunity to work in a specialized field and make a valuable contribution to fire safety. If you are a certified Portable Fire Extinguisher Engineer with a commitment to quality and compliance, we invite you to apply for this position. Please submit your resume and cover letter detailing your relevant experience and certifications. We look forward to hearing from you!

This is a full-time role for a Domestic Appliance Service Engineer. The successful candidate will be responsible for repairing appliances in customers' homes, communicating with customers and offering a high level of customer service. They are also responsible for diagnosing all issues with appliances and report back to admin team with details of the issues and which parts/ resources are requires to repair. It is also expected of the candidate to be able to correctly and efficiently install all kitchen appliances.

We are currently looking data cabling engineers to work in / around the Southampton area therefore you must be located within this area. This position will be a role for an ambitious and enthusiastic applicant. Many opportunities could become available for growth within the company if you prove a good work ethic and become part of the team. The role is field-based therefore you will be travelling throughout the UK. You will work alongside our senior engineers and supervisors. What you will be doing On a day-to-day basis you will be responsible for: - - Installing category 6 and category 6a cable. - Installing fibre optic cable. - Testing copper and fibre cables - Keeping customer documentation up to date - Working in commercial premises in the South/South West of England - Racking, stacking and patching equipment in comms rooms Who we’re looking for To be successful in this role you will: - Have a minimum of 2 years experience installing structured cabling. - Industry certification (CommScope, Panduit, Leviton) would be an advantage but not essential. - Be an ambitious individual ready to work solo and as part of a team. - Have a good knowledge of Microsoft Excel, Microsoft Word and general computer use (Fluke LinkWare Live would be an advantage). - Be a well-mannered, polite and smartly presented individual. - Have high attention to detail. - Be based in/around the Southampton area. - Full UK driving license and own car essential. - Be legally authorised to work in the UK. - SC Cleared (or willing to undergo full SC clearance/background checks in accordance with local laws/regulations). - Available for interview immediately with a view to starting on 18th March. About The Company Protek is a leading network design and installation company that partners with the best manufacturers in the structured cabling industry. We look after many large tech companies across the UK and throughout EMEA We are a team of highly trained and accredited Designers, Project Managers and Installers who have been delivering the best-in-class cabling installations and network designs across the UK & EMEA region for over two decades. Within the company, we are a small team of friendly, dedicated and hard-working individuals. Our head office is located in North Baddesley near Southampton and we work within the UK, Europe, The Middle East, Asia and the USA. Benefits This job offer is initially for 1 month from 18 March 2024 with the opportunity to become a full time position and would include the following: - - £25,000 per year pro rata - 20x days paid holiday pro rata - Having the chance to take part in training and build your career - Experience working with and learning from some of the best industry professionals. Important: If you would like to apply for this job, please add a cover letter detailing why you have applied for the position and why you think that you are the right candidate. STRICTLY NO AGENCIES

Career Opportunity: Coffee Shop Manager 🌟 Leading Specialty Coffee Shop Brand Saddle is now in London, and we are looking exceptional people to join our team! Are you a highly skilled and experienced professional seeking a management role in the coffee industry? Our prestigious, newly opened coffee shop in London, Knightsbridge is in search of a dedicated Coffee Shop Manager who can uphold our commitment to excellence. The Manager will be a dedicated and experienced person. This individual will play a key role in ensuring the smooth operation of the outlet, maintaining high standards of service, and creating a positive dining experience for our guests. This role requires leading and supervising the entire outlet team, coordinating their activities and ensuring excellent customer service at all times along with the supervisor. Key Responsabilities: ▪Manage, Supervise and coordinate the activities of the outlet Team members. ▪Assign duties and responsibilities to Supervisor, team members, ensuring efficient workflow and ▪Oversee the day-to-day operations of the outlet, ensuring efficient workflow, adherence to established procedures, and high-quality service. ▪Oversee the setup and closing procedures, ensuring that the outlet is properly prepared for service and meets cleanliness and hygiene standards. ▪Training new team members on service standards, menu knowledge, and SOPs. ▪Provide ongoing coaching and support to employees to enhance their skills and knowledge. ▪Prepare attendance, disciplinary, sales etc. reports on regular basis as and when required. ▪Anticipate guest needs and make recommendations to enhance their dining experience. ▪Responsible for handling and maintaining petty cash accurately and transparently. ▪Monitor menu mix and implement strategies to promote high-margin items. ▪Conduct menu engineering analysis to enhance profitability and customer satisfaction. ▪Efficiently manage coffee shop inventory, optimizing stock levels and minimizing waste. ▪Provide exceptional customer service by greeting and welcoming guests in a friendly and professional ▪Interact with customers regularly to gather feedback on product quality and service. ▪Follow the instructions from the Operations Manager as and when issued Requirements: ▪Proven experience as a Café/Restaurant Manager or similar role within the hospitality industry. ▪In-depth knowledge of restaurant operations, including food and beverage service, staffing, inventory management, and health and safety regulations. ▪Must be eligible to work in the U.K. What We Offer: Competitive Compensation Package Opportunities for Continued Professional Development A Professional and Respectful Workplace Potential for Advancement in our Expanding Brand

At Frank Finn Plumbing, we are seeking a proactive full time Administrator to join our small established business based in Teddington. Job Overview The Office Administrator(s) are the first line customer support for all incoming communication with the main task of answering the telephones, checking the voicemails and checking the main mailboxes. They will ensure that customer calls/queries are dealt with in a timely manner, booking jobs, sourcing and ordering parts etc, and where necessary passing to colleagues for response. They are also the main contact for all site related jobs; managing the entire lifecycle, liaising with the building contractors from start to finish, creating quotes, converting to jobs, ordering parts, assigning engineers and issuing invoices. Weekly follow ups should also be carried out with customers regarding outstanding invoices and request reviews. Working collaboratively with the other Administrators, they will maintain the day to day side of the business, ensuring handovers are completed as appropriate each day. It is the responsibility of the entire Office Team to ensure all policies and procedures are adhered to, to ensure the smooth running of the office and in the interest of continuous development, make recommendations to the Managing Director where further improvements can be made. Responsibilities - Be the first line contact for all jobs via all communication channels, ensuring responses are processed in a timely manner - Manage the entire lifecycle of site jobs including creating/agreeing quotes, converting to jobs, following up/rescheduling appointments, raising invoices at the appropriate stages, ordering parts and tracking deliveries, raising extras as appropriate and once complete, issue all relevant paperwork such as gas safety certificate, boiler registration etc - Take the lead on all incoming calls, dealing with them as appropriate or passing them on to colleagues when necessary. Ensure follow up is taken in a timely manner to deliver the highest levels of customer service - Routinely check the voicemails, taking the necessary action and follow up - Review and action emails in the main mailbox. Follow up on the emails as per the procedure in place and once complete, mark as such and move into the corresponding folder. - Progress jobs, source and order parts, liaise with the customer and engineer, while ensuring appropriate return date when necessary - Maintain communication with the site supervisors - Maintain records in SimPro for progress, return visits, billing, providing detailed notes on customer calls/emails/concerns and contacts, especially if tenants are in the property - Ensure that customers are set up as recurring in SimPro following Vaillant service reminders - Manage engineer diaries, moving appointments around if requested and updating the engineers as necessary - Ensure purchase orders are raised, tracked, and receipted, using the accounts mailbox to track quotes, invoices and statements, which provide the necessary detail to keep records up to date and current - Ensure that all invoices are sent to the 'hub’ where appropriate, with job number and customer name. All engineer receipts or other invoices indicate what they are for and possible allocation - Provide office support and cover for colleagues when they are out of the office - Escalate queries/issues as appropriate - Carry out any other adhoc duties as required by the MD

EXPERIENCED MOBILE VENDING OPERATOR NEEDED TEMPORARILY IN LONDON 3 TO 4 MONTH CONTRACT WHICH STARTS IN MAY We are presently searching for an experienced and motivated individual, ideally located in South or East London, to join our team as a temporary Mobile Vending Operator on a 3 / 4 month contract which starts on the first week of May. Preferably, someone with vending engineering expertise would be highly advantageous and could be considered for a full-time position after the end of the contracted term. - WHAT IS ON OFFER - Salary of £13 per hour - Company electric van provided which can be taken home - Opportunity to work full-time if you have sufficient vending engineering skills - In-house training provided to get you started - - WORK TIMES - 30 hours a week minimum (overtime offered if required) - 7-day operation (Monday – Sunday) - Early 6am start time - - STRICT REQUIREMENTS! - YOU MUST have at least 2 years of vending operator experience with coffee and snack machines - YOU MUST have good communications skills and be well spoken in English - YOU MUST have driving license with less than 6 points - YOU MUST live in the UK and have a legal right to work (NO SPONSORSHIPS) - Vending engineering experience & skill is a big plus but not a requirement - - MAIN DUTIES - Drive to various sites in central and greater London to restock or inspect vending machines efficiently, planning routes and schedules independently while ensuring punctuality and adherence to client needs. - Regularly clean and restock vending machines using our mobile application to check when machine stock is running low. - Program new stock items into machines and replenish van inventory from the stock room, conducting stock takes and reordering supplies as necessary to maintain adequate stock levels for machine restocking. - Provide support for the removal and installation of vending machines at client sites when needed. - Engage confidently with clients on-site, addressing inquiries and concerns promptly while maintaining a customer-focused approach to foster positive relationships. - - HOW TO APPLY If you are interested in the job, then please apply now! Once you do, one of our team members will reach out to chat about the role. Afterward, we'll check your legal right to work in the UK and fill out a questionnaire together. This helps us gather all the necessary details to submit your application to the employer. If your application is short-listed, we will then arrange an interview or a trial shift for you. We can't wait to hear from you!

Role: Sales Engineer/Account Manager – Drives and Motors Location: South East England Salary: Up to £45,000, car/allowance, generous bonus scheme and benefits Overview This rapidly growing business is now looking for a new Sales Engineer / Account Manager to cover the South East of England. They are to UKs largest independent supplier of drives and motors and supplier of the year for the last 3 years. If you are from the industry you will know who they are! They are now looking for a customer focused, loyal and driven person to join the team to look after the South East of England. Is this you? Have you been successful in your current role and have not felt appreciated? Are you looking to move to a business built on providing market-leading products and services with an outstanding reputation for customer service and an enviable client list? Do you think it is time to take your next step? My client is looking for someone that will be committed and want to stay for the long term. What’s on offer? An excellent basic salary, company vehicle, I-Phone, laptop, great holiday package, unlimited earning potential with bonus structure and a new career in a great working environment and the chance to join this growing team. All applicants will be considered, whether you are an excellent engineer looking to move into a career in sales, or a sales engineer with an excellent proven track record in an industry other than Drives and Motors, or a Drives and Motors expert with experience in sales and account management. Full product training will be given so if you are not from the industry but believe you have the skills and sales experience in a comparable role then we are happy to talk to you. A full and Valid Driving License is required. More about the firm This is a business that wants their people to succeed, starting with a comprehensive induction programme to ongoing training and support from there on, they are there to do everything to help you deliver. Their awards for service and innovation make them the partner of choice for their growing client base and are market leaders in their sector – and that is always a sign you are part of a winning team. Next Steps Please contact Jeremy Barwick, our retained recruitment consultant, if you would like to discuss the role further or simply apply and send your CV and any other information you think is relevant. We look forward to hearing from you.

We are seeking a highly skilled and versatile IT Consultant to join our team. The ideal candidate will possess expertise in network infrastructure, report generation, and exceptional communication skills. As an IT Consultant, you will play a critical role in providing strategic guidance, technical expertise, and innovative solutions to our clients. Responsibilities: 1. Collaborate with clients to understand their business objectives, IT needs, and challenges, and provide tailored recommendations and solutions. 2. Conduct comprehensive assessments of clients' IT infrastructure, network systems, and processes to identify opportunities for optimization, enhancement, and cost reduction. 3. Develop and implement strategic IT plans, roadmaps, and initiatives aligned with clients' business goals and objectives. 4. Design, deploy, and manage network infrastructure solutions, including routers, switches, firewalls, VPNs, and wireless networks, to ensure reliability, performance, and security. 5. Generate insightful reports, presentations, and documentation summarizing findings, recommendations, and project progress for clients and stakeholders. 6. Provide ongoing support, guidance, and troubleshooting assistance to clients, resolving technical issues, and ensuring the smooth operation of IT systems and networks. 7. Stay updated on emerging technologies, trends, and best practices in IT consulting, network architecture, cybersecurity, and report generation. 8. Collaborate closely with internal teams, vendors, and partners to deliver high-quality solutions and services that exceed client expectations. 9. Cultivate strong client relationships through effective communication, responsiveness, and a customer-centric approach. Requirements: 1. Bachelor's degree in Computer Science, Information Technology, or related field; Master's degree or relevant certifications (e.g., CCNA, CCNP, ITIL, PMP) is a plus. 2. Proven experience as an IT Consultant, Network Engineer, or similar role with a focus on providing strategic IT guidance, network solutions, and consulting services.