Customer support engineer jobs in United Kingdom

PYTHON DEVELOPER ABOUT AVATSTAR At Avatstar, We are proud to help people be happy with the connection of our app. It provides users with creating their own personal avatar, best friend or partner, with our renowned revolution we hope to make our service spread to everyone. ABOUT THE ROLE We are looking for an experienced python developer to join our team . Reporting to the head of technology. You will be responsible for designing code, deploying development projects in the python language, producing insightful reports and presentations to drive business upward. If you enjoy working in a fast-paced and collaborative environment, we encourage you to apply for this exciting role. We offer industry-standard compensation packages, relocation assistance, and professional growth and development opportunities. RESPONSIBILITIES Developing applications using the python programming language. Involvement in all aspects of the software development life cycle, from requirements gathering to testing and deployment. Working closely with other members of the development team, as well as customers or clients, to ensure that applications are developed according to specifications. Testing applications thoroughly before deployment to ensure that they are free of errors. Deploying applications and providing support after deployment, if necessary. Updating software programs as new versions become available. LOCATION AND COMMITMENTS Fun, flexible work environment. Permanent, Remote hiring working 40 hours per week. Weekend and evening work is highly likely. REQUIRED SKILLS AND QUALIFICATIONS Bachelor's degree in computer science, Engineering, or related field. Minimum of 5 years of experience in Python development and software engineering. Strong understanding of object-oriented programming and design patterns. Experience with web frameworks such as Django or Flask. Proficiency in RESTful APIs and microservices architecture. Familiarity with database systems including SQL and NoSQL. Ability to work independently and as part of a collaborative team. PREFERRED QUALIFICATIONS A working understanding of JavaScript, HTML, C++. Knowledge of data science and machine learning concepts and tools. A working understanding of cloud platforms such as AWS, Google Cloud or Azure. Contributions to open-source Python projects or active involvement in the Python community. PERKS AND BENEFITS Flexible Work Arrangements: remote work and flexible scheduling. Career Growth Opportunities: promotions, lateral moves, and leadership development programs. Social Events and Perks: team outings, catered meals, snacks, and recreational activities. Health Insurance: medical, dental, and vision plans. Life Insurance. Professional Development: learning and development opportunities, including training programs, workshops, and conferences. Parental leave. Workers Compensation. Workplace pension. Fun work Activities. Reward Schemes. We would really love to work with compatible candidates and people who enjoy sharing the passion of creating something out of nothing.

Job Summary We are seeking a Sales Coordinator (Cantonese Speaking / Part time / Freelance) to join our team in providing administrative support, sales and marketing activities and ensuring the smooth business operation. Company Background We are a solutions services provider in design, supply and installation of renewable energy specially building integrated solar panel system. Our focus has always been on meeting the long-term need for renewable energy solutions. We integrate the latest technology and systematic management to provide the solutions to exceed customer expectations both in quality and price. We are greatly honored to be a partner in our customers’ success by offering them flexible energy solutions. Key Roles and Responsibilities - Assist the business operation and preparation of company websites and the promotion tools - Manage office correspondence including emails and phone calls - Handle the sales enquiry and work together with Manager - Provide face-to-face, telephone and video interpreting services to Manager - Prepare and follow up on sales quotations and proposals - Maintain customer databases and update sales records - Work from home and Flexible working hour Qualifications - Degree holder in Sales & Marketing / Business Administration / Engineering / English Language / Translation and other equivalent - Proven experience as Sales Coordinator / Secretary / Administrative Assistant / Interpreter or in a similar role - Fresh Graduates or University students are also welcomed - Proficient in Microsoft Office applications - Strong organizational skills with the ability to multitask - Excellent verbal and written communication skills in English and Chinese - Cantonese speaking is must. Job Type: Part-Time / Freelance / Work from Home Pay: £12-14 per hour Expected Working hour: 35 hour per month Schedule: Monday to Friday Work Location: In Person

Job Overview: We are seeking a dedicated IT Support Engineer to join our team and provide technical support to our employees. The ideal candidate will diagnose, troubleshoot, and resolve hardware, software, and network issues while maintaining the overall health of IT systems. This role is crucial to ensuring smooth daily operations and enhancing user satisfaction through timely assistance and training. --- Key Responsibilities: 1. Technical Support Respond to and resolve IT support requests via email, phone, or in person. Troubleshoot hardware, software, and network-related issues. Set up and configure new user accounts, systems, and devices. 2. System Maintenance Monitor and maintain servers, networks, and IT infrastructure. Perform regular updates, patches, and system backups. Ensure compliance with IT security policies and standards. 3. Troubleshooting Diagnose and resolve technical problems, escalating complex issues when necessary. Identify recurring issues and recommend long-term solutions. 4. User Training and Documentation Provide training to users on IT tools and best practices. Create and maintain user manuals, FAQs, and other technical documentation. 5. Collaboration and Vendor Management Work closely with IT teams and other departments to optimize system performance. Coordinate with external vendors for hardware and software procurement and maintenance. 6. Cybersecurity Monitor systems for potential security threats and implement preventive measures. Respond to and mitigate security incidents, ensuring data integrity and protection. --- Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience). Proven experience as an IT Support Engineer or similar role. Proficiency in operating systems (Windows, macOS, Linux). Knowledge of networking concepts (TCP/IP, VPN, DNS, DHCP). Familiarity with tools like Active Directory, Office 365, and ticketing systems. Strong problem-solving, organizational, and communication skills. Certifications such as CompTIA A+, Network+, CCNA, or ITIL are a plus. --- Soft Skills: Excellent interpersonal and customer service skills. Ability to work under pressure and manage multiple tasks. Strong attention to detail and proactive problem-solving approach. --- Working Conditions: On-site/remote work as per company policy. May require occasional evening or weekend shifts for system maintenance or emergencies.

We are seeking a physically fit and adaptable Driver and Commercial Kitchens Installation Operative to join our small team of 6 members. The role primarily involves driving a 3.5t Luton Box van with tail-lift for all deliveries, both full kitchens and smaller one-off items. The candidate must be comfortable with driving on motorways and in central London, as well as in other rural and urban areas. The ideal candidate will be reliable, punctual, and flexible, able to work early mornings and occasionally late evenings to meet customer needs. Additionally, the candidate should be eager to assist in the office during quieter periods and possess a basic knowledge of Microsoft Office (training can be provided if necessary). Good communication skills are essential for collaborating effectively with team members and engineers.

As a Servicing Engineer, you’ll play a key role in delivering excellent customer service in the maintenance of our water softeners. There are opportunities to expand your plumbing and engineering expertise if required. The Role: - Attending to scheduled maintenance and call-outs for existing customers. - Installing and servicing drinking water systems. - Repairing and replacing drinking water taps/drinking filters. - Occasional general plumbing tasks as required. - Contributing to a close-knit team focused on providing the best customer experience. - Upgrading water softeners, including updating pipework where necessary We’re looking for someone who can bring their skills, knowledge, and enthusiasm to this varied and rewarding role. What We're Looking For: - We need an honest, reliable individual who is passionate about delivering excellent customer service and finding the best solutions for our customers. - The role requires someone who is confident working independently and can handle a variety of installation and maintenance situations with skill and determination. The ideal candidate will have: - Service Engineering experience with either Harvey or Kinetico water softeners. - Experience installing drinking water systems and filters - Strong customer service skills and a positive, solution-oriented attitude. - A full, clean UK driving licence (essential). Why Join UK Water Softeners? As a family-owned business that has been established for 30 years, we are committed to fostering a supportive and inclusive work environment where you can thrive. You’ll be working with top-quality products and systems. We’re offering: - Competitive salary based on experience. - Bonus scheme - Opportunity for career development and industry-leading training. - A supportive, team-oriented company culture focused on growth and long-term success. Job Types: Full-time, Part-time, Permanent, Self Employed Pay: £27,000.00-£34,000.00 per year Additional pay: Bonus scheme Schedule: Monday to Friday, Overtime Licence/Certification: Driving Licence (required) Work Location: In person

Overview This well established and rapidly growing business is now looking for a new Sales Engineer / Account Manager to cover the North East of England. They are the UKs largest independent supplier of drives and motors and supplier of the year for the last 5 years. If you are from the industry you will know who they are! They are now looking for a customer focused, loyal and driven person to join the team and to look after their North East of England territory. Is this you? Have you been successful in your current role and have not felt appreciated? Are you looking to move to a business built on providing market-leading products and services with an outstanding reputation for customer ? Are you looking for a long term role with a company that will support you, that’s what is on offer Responsibilities Visit new and existing customers to identify new growth opportunities Conduct audits and site surveys to identify new and client development opportunities Proactive new business development Manage your time well with a mix between new business development and account management Maintain and update the CRM system in a timely and accurate method Take on-board all training and mentoring to maximise product knowledge What’s on offer? An excellent basic salary, car allowance, I-Phone, laptop, great holiday package, unlimited earning potential with a generous bonus structure and a new career in a great working environment and the chance to join this growing team. All applicants will be considered, whether you are an excellent engineer looking to move into a career in sales, or a sales engineer with an excellent proven track record in an industry other than Drives and Motors, or a Drives and Motors expert with experience in sales and account management. Full product training will be given so if you are not from the industry but believe you have the skills and sales experience in a comparable role then we are happy to talk to you. A full and Valid Driving License is required as client visits are a core part of this role. OTE in excess of £60k More about the firm This is a business that wants their people to succeed, starting with a comprehensive induction programme to ongoing training and support from there on, they are there to do everything to help you deliver. Their awards for service and innovation make them the partner of choice for their growing client base and are market leaders in their sector - and that is always a sign you are part of a winning team. Next Steps Please contact Jeremy Barwick, our retained recruitment consultant if you would like to discuss the role further, or simply apply and send your CV and any other information you think is relevant. We look forward to hearing from you.

Company: PHL UK LTD ** Location:** Ford Farm Estate, Ford Ln, Upton Grey, Basingstoke RG25 2RP, UK ** Salary:** £40000 - £45000 Job Description: PHL UK LTD, a leading forklift supplier and dealer based in Basingstoke, UK, is seeking a dynamic and experienced Workshop Manager to oversee our Forklift Maintenance and Material Handling department. As the Workshop Manager, you will be responsible for leading a team of skilled technicians and ensuring the efficient operation of our workshop. ** Key Responsibilities:** -Provide strong leadership and guidance to workshop personnel, fostering a culture of accountability, teamwork, and continuous improvement. -Oversee the day-to-day operations of the workshop, including scheduling, prioritizing tasks, and ensuring timely completion of maintenance and repair jobs. -Utilise your in-depth knowledge of forklift maintenance and material handling equipment to troubleshoot complex issues and provide technical support to the team. -Maintain high standards of quality and safety in all maintenance and repair activities, adhering to industry best practices and regulatory requirements. -Manage workshop inventory levels, ensuring adequate stock of parts and supplies to support maintenance operations. -Collaborate with sales and service teams to meet customer needs and exceed their expectations, delivering exceptional service and support. Requirements: -Minimum of 2 years of experience in a similar role within the forklift maintenance or material handling industry. -Strong leadership and management skills, with the ability to motivate and inspire a team. -Comprehensive understanding of forklift mechanics and maintenance procedures, including hydraulic systems, electrical systems, and engine diagnostics. -Excellent problem-solving skills, with the ability to diagnose and resolve complex technical issues efficiently. -Effective communication skills, both verbal and written, with the ability to interact confidently with customers and internal stakeholders. -Exceptional organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously. -Collaborative mindset with a willingness to work closely with colleagues across departments to achieve common goals. -Relevant technical qualifications or certifications in forklift maintenance or related field preferred. ** Benefits:** -20 holidays + bank holidays -Pension Scheme -Private Medical Insurance -Sick pay

Job Title: Vehicle Technician Location: Basildon, SS14 3EU Job Type: Full-Time/Part-Time/Contract Hours: 48 (8.30-5.30 Mon to Fri & 8.30-5 Sat) Salary: Starting from £30,000 per annum About Us: We are a trusted and customer-focused auto repair and maintenance service provider dedicated to ensuring vehicles perform at their best. Our team values technical expertise, attention to detail, and exceptional customer service. Job Description: We are seeking a skilled vehicle technician / auto mechanic to join our dynamic team. The ideal candidate will have experience in diagnosing, repairing, and maintaining a wide variety of vehicle makes and models. You will play a key role in delivering reliable, high-quality auto care while ensuring customer safety and satisfaction. Key Responsibilities: - Perform routine vehicle maintenance, including oil changes, tire rotations, and brake services. - Diagnose and repair mechanical and electrical issues using advanced diagnostic tools. - Conduct inspections and recommend necessary repairs or replacements. - Complete engine repairs, transmission work, and other complex mechanical jobs. - Ensure all repairs meet safety standards and comply with manufacturer guidelines. - Maintain detailed records of services performed and communicate findings with customers clearly. - Keep the workspace clean, organised, and equipped with the latest tools and technologies. Requirements: - Proven experience as a vehicle technician / auto mechanic or in a similar role. - Strong knowledge of vehicle systems, diagnostics, and repair techniques. - Proficiency with tools, diagnostic equipment, and software. - Certification (e.g., ASE) is preferred but not mandatory. - Excellent problem-solving skills and attention to detail. - Strong communication and customer service skills. - Ability to work in a fast-paced, team-oriented environment. What We Offer: - Competitive salary and benefits package. - Opportunities for professional development and certifications. - A supportive and collaborative work environment. - Access to state-of-the-art tools and equipment. If you’re passionate about cars and committed to delivering top-notch auto care, we’d love to hear from you! How to Apply: Submit your resume detailing your experience and skills. We look forward to welcoming you to our team!

Join Our Team as a Plumbing & Heating Engineer – ORCA Plumbing & Heating Ltd Are you a skilled Plumbing and Heating Engineer looking for your next big opportunity? At ORCA Plumbing & Heating Ltd, we're more than just a company; we're a growing team of professionals with a reputation for excellence. Based in Crawley and founded in 2012, we’ve rapidly expanded due to our dedication to delivering top-quality service to our clients. Now, we’re looking for an experienced, qualified engineer to join us on our exciting journey. Why Work with Us? At ORCA Plumbing & Heating, we’re committed to creating a positive and collaborative work environment where your skills are valued and developed. You'll be involved in a diverse range of projects, ensuring no two days are the same. As we continue to grow, there will be plenty of opportunities for you to advance your career and take on new challenges. If you're driven, skilled, and eager to make a real impact, we want to hear from you! What We Offer: Competitive Salary: £40,000 to £45,000 per year, based on experience and skill set. Bonus Scheme: Earn extra through performance-based bonuses. Growth Opportunities: Room to grow within our expanding company, plus training in the latest technologies. Professional Development: Regular up-skilling, qualification courses, and support with ongoing learning. Benefits: Company van (work use), pension scheme, 20 days’ holiday + bank holidays, and more. Supportive Work Culture: Be part of a friendly, close-knit team with a shared commitment to high-quality service. The Role: We’re looking for a Gas Safe registered Plumbing and Heating Engineer who can handle both routine and complex tasks, from domestic plumbing installations to diagnosing and resolving boiler breakdowns. If you’re a proactive problem-solver with strong technical skills, this could be your ideal next step. Key Responsibilities: Maintain, service, and install domestic plumbing and heating systems. Diagnose and repair boiler and system faults. Complete gas safety certificates and boiler servicing. Work independently and alongside apprentices, providing guidance and training as needed. Deliver excellent customer service, maintaining professionalism in all client interactions. Skills & Qualifications We’re Looking For: Minimum 5 years' experience in plumbing and heating installations, servicing, and fault diagnostics. Strong knowledge of boiler breakdowns, servicing, and system fault-finding. Qualified in CCN1, CENWAT, CKR1, HTR1, G3, with additional electrical wiring knowledge (S-plan, Y-plan, combination systems). Level 2 NVQ in Plumbing (Level 3 preferred). Ability to communicate clearly and work well within a team or independently. Who You Are: You’re a proactive and solution-driven individual with a strong work ethic. You have excellent organisational skills and enjoy taking ownership of your tasks. You can adapt to both routine and complex challenges. You’re passionate about providing top-notch service to clients. Ready to Apply? We’re excited to hear from motivated engineers who are ready to make an impact!

JOB TITLE Warehouse Operative TEAM Operations: Planning & Warehouse LINE MANAGER Planning & Warehouse Manager KEY RELATIONSHIPS Sales Operations, Logistics, Procurement, Finance, Planning, Manufacturing, Customer Service Operations We are dedicated to creating an open and inclusive working environment, and this starts with our recruitment practices. We try to ensure that everybody who is interested in joining our team has equal opportunity and ability to start that journey with us. We intend to have flexible and accessible hiring practices and will make every attempt to adapt to your needs throughout. We welcome any requests for adjustments in our processes. ABOUT BREMONT ** ** Bremont is recognised for designing and manufacturing the ultimate tool watch, making timepieces that are highly durable, reliable, and fit for purpose, whatever the environment. Bremont positions itself in the world of adventure and exploration, working with individuals across different fields who epitomise and demonstrate anything being achievable armed with the right mindset. Bremont supports and promotes this mentality and is proud to provide watches for some truly extraordinary feats of endurance that inspire us to push ourselves to achieve incredible things. Bremont is built on a rich British heritage and the brand represents a true embodiment of the indomitable British spirit. Through sheer vision, determination, and belief, Bremont has established itself as a leading brand in the luxury watch industry. These intrinsic values form the basis for Bremont’s core message and brand philosophy. The company manufactures its mechanical watches at scale from “The Wing”, Bremont’s 35,000 sq ft state-of-the-art Manufacturing & Technology Centre in Henley-on-Thames, England. High precision engineering, craftsmanship, technical innovation, and a distinctive design ethos set Bremont apart, combined with its unique spirit of adventure. KEY PURPOSE OF THE ROLE ** ** As a Warehouse Operative in the Planning & Warehouse department at Bremont you will be part of a team ultimately responsible for managing the stock at Bremont. A fundamental aspect of this role is supporting other internal departments with the provision of kits and components. The role will involve working closely with other departments to ensure an efficient flow of goods is achieved – on time and accurately. KEY RESPONSIBILITIES The Warehouse team are required to complete the following tasks with operators specialising on a selection of tasks but able to complete all tasks to cover increased workloads or support holiday/absence: · Customer Service Operations: o Picking and kitting components required for Service Calls o Picking and resupplying consumable’s locations · Manufacturing: o Picking and kitting components required for Works Orders o Picking and resupplying consumable’s locations · Additional secondary support tasks include: o Picking and fitting straps/bracelets to watch heads o Inventory maintenance: § HQ § External warehouse · Complete other business critical Warehouse tasks · Working closely with the Logistics team to ensure that team resources are utilised appropriately to meet the demands of the business. · Assist with inquiries from other internal departments in an efficient and professional manner · Ensuring the areas are kept clean and tidy · Complete other tasks relevant to the role as assigned by the Planning & Warehouse Manager · Be willing to support other departments as and when required. PERSON SPECIFICATION Recent experience in working within dispatch, stores, or warehouse roles with valuable goods. Ability to use Microsoft office - outlook, word and excel at a high level. Previous experience of stock management using ERP systems e.g. Priority. Excellent organisational skills. Forklift license desirable but not essential. Strong administration skills. Honesty and integrity are hallmarks. Careful attention to detail and strong organisational skills. Able to communicate well, both orally and in writing, adapting to a wide range of people. A hardworking and reliable attitude, able to work both autonomously and collaboratively. Self-motivated, sets high standards and effectively prioritises. Able to remain calm and focused under pressure. Willing to adapt and take on new challenges and driven to continually improve. Maintains a high level of confidentiality. The ability to work as part of a team. COMPANY BENEFITS · 20 days holiday entitlement from the off, increasing accordingly to length of service · Life cover · Excellent length of service awards featuring the issuing of those Bremont timepieces we are all so proud to produce. · Significant permanent employee discounts on Bremont Watches, with great ‘family and friends’ Sales. · Unique retail discounts for many different brands, available both locally and online. · Enhanced Maternity and Paternity leave. · Wellbeing initiatives including counselling and 24/7 financial & legal advice. · Strong support regarding time off for you partake in any commendable volunteer work. · A day’s holiday for you to celebrate your birthday! · We’re a sociable bunch and plan several social events throughout the year. · Training programmes offered with a focus on career development within the company. · A fantastic and enviable new facility in which to work, very near the town centre WORKING ENVIRONMENT · Hours of work – 0900-1730hrs with 1 hour unpaid lunch · Monday to Friday · Onsite working · Working as part of a team · Probation process 4 months · Notice period – 1 month INTERVIEW PROCESS Stage 1 Interview with hiring manager and HR onsite Smart casual dress code required for an onsite interview

Key Responsibilities: Product Listings & Content Management: Create, update, and manage product listings across ecommerce platforms (e.g., Shopify, Amazon, eBay, etc.). Ensure all product descriptions, specifications, and images are accurate, optimised, and up to date. Assist with the uploading of new products, seasonal promotions, and price changes. Perform regular audits of product content to ensure consistency and accuracy. Inventory Management: Monitor inventory levels across all ecommerce platforms, ensuring stock availability and alerting teams to low stock or stockouts. Coordinate with the warehouse or fulfilment team to ensure timely restocking and accurate product availability. Assist in setting up and maintaining stock control systems within the ecommerce platform. Order Management: Process and manage customer orders, ensuring accurate fulfillment, timely shipping, and smooth delivery. Coordinate with the customer service and fulfillment teams to resolve any order-related issues (delays, cancellations, returns, etc.). Track orders, troubleshoot discrepancies, and update order statuses as necessary. Customer Support: Provide backend support for customer inquiries related to product information, orders, and returns via email or ecommerce platform messaging. Resolve issues related to payments, refunds, and exchanges in a timely and professional manner. Collaborate with customer service to ensure a seamless and positive customer experience. Platform Maintenance & Optimization: Maintain the overall functionality of the ecommerce website(s), ensuring all links, banners, and CTAs are working correctly. Identify and troubleshoot any technical issues that may arise on the platform, working closely with the IT team or external developers. Monitor website speed, security, and overall user experience, making suggestions for improvement as needed. Reporting & Data Analysis: Assist in the collection and analysis of sales data, traffic reports, and key performance metrics. Prepare daily, weekly, and monthly reports for management, highlighting trends, sales performance, and inventory turnover. Provide actionable insights from data to help optimise ecommerce performance. Marketing & Promotions Support: Support the ecommerce and marketing teams in executing digital marketing campaigns, promotions, and sales events. Coordinate promotional banners, discount codes, and product features on the website. Collaborate on SEO initiatives and ensure listings are optimised for search engines.