Customer support engineer jobs in United Kingdom

Location - Oval, South London (Onsite) ** Type -** Full-Time Start Day - Immediate ** Salary -** £30,000 - £35,000 (top end reserved for outstanding candidates) ** Headquarters -** New York, NY, USA ** About Quant.ai** Quant.ai is building the world’s most advanced Agentic AI – transforming customer service, outbound engagement, and internal decision-making for global enterprises. Our technology helps clients reduce inbound volume, improve response times, and deliver futuristic digital experiences powered by human-like AI. We’re now opening a new office in Oval, South London, and we're looking for our first wave of AI-enhanced customer service reps to help us scale. The existing team in London is small but mighty – 5 people aged 24-27 – and we’re building a collaborative, fast-moving culture where you’ll grow quickly. Our global team (75+) is led by Chetan Dube, former founder & CEO of Amelia ** The Role** As a Customer Service Representative working in tandem with our Agentic AI, you’ll step in when the AI is unable to fully resolve a customer query on behalf of one of our enterprise clients. You’ll not only provide a human touch to resolve the customer’s issue – but also investigate what went wrong, working alongside engineers and product teams to improve the AI’s performance. This is an ideal role for someone in customer support looking to break into the world of AI and tech. No real prior experience is required – we’re just looking for someone with the right attitude. Full training provided. ** What You’ll Do** - Take over live chats, calls, or tickets escalated by our Agentic AI for one of our clients (e.g., in banking, energy, insurance, or telco) - Calm and resolve customer frustrations when the AI couldn’t resolve their problem - Troubleshoot why the AI failed (e.g., gaps in logic, language understanding, integrations) - Conduct light QA and error analysis across transcripts and system logs - Collaborate with product managers and engineers to improve AI flows - Participate in project management cycles for continuous iteration and model training - Learn the ins and outs of agentic systems, prompt design, and conversational logic - Help shape a brand new category of support – Human-AI collaboration ** What We're Looking For** 1. 1+ years experience in customer service (live chat, phone, or email-based) is great – but not required 2. Excellent written and verbal communication 3. Ability to empathize with frustrated customers and stay calm under pressure 4. Strong problem-solving mindset and curiosity – especially around how things work 5. Comfortable working with technical teams (no coding required – training provided) 6. Highly organized, proactive, and detail-oriented 7. Eagerness to learn AI technologies, tools, and workflows ** Nice to Have (But Not Required)** ** ** ** Why This Role Matters** This is not a traditional customer service role. You’ll be the human failsafe for some of the world’s most advanced enterprise AI systems – and the bridge between customers and technology. Your feedback will shape how millions of future interactions are handled.

Software Engineer/DevOps Engineer City of London £Competitive plus strong bonus and benefits Azure, Terraform, Data Tooling DevOps Engineer is sought to join a highly prestigious financial services organisation. This is a key role that will see you taking responsibility for developing Microsoft Fabric related DevOps processes, ensuring the correct balance between environmental control and ensuring Data Engineering teams have the flexibility to work efficiently. You will create bespoke modules in Terraform and actions in GitHub (or Azure DevOps) to support CI/CD workflows. You will also liaise with teams across the business to ensure the platform meets all security and performance requirements. Key Responsibilities Develop standards and strategies to manage the deployment of assets into the Microsoft Fabric ecosystem. Where required create custom actions in GitHub/Azure DevOps that use the Microsoft Fabric APIs. Where required create custom terraform modules to ensure Microsoft Fabric configuration is held as infrastructure as code. Work with Data Engineers to create the development environments engineers will use to develop and deploy products in Microsoft Fabric. Work with data owners around the business to ensure source data systems can be securely accessed. Ensure security best practices are followed. BCP/DR strategy. Work with other members of the central platform team to monitor the Microsoft Fabric feature roadmap and integrate new features into the established eco-system. Work with other members of the central platform team to define an efficient project process to deliver new data products. Key Technical Skills and Experience Terraform Modules Infrastructure as code GitHub/Azure DevOps Azure Data Factory Azure Synapse CI/CD including Databases Databricks GitHub Actions/Azure DevOps Tasks Monitoring in Azure Release Management Experience Microsoft Fabric (not essential) Curious to learn new sectors like AI, ML (Not essential) Minimum 6 years working in a cloud environment managing data engineering products.

We are a trusted local garage with a strong reputation for quality vehicle repairs and maintenance services. Proudly serving the community for 15 years, we handle everything from routine servicing to complex mechanical repairs for a wide range of vehicles. We are currently seeking a skilled and reliable Car Mechanic & Vehicle Maintenance Technician to join our friendly team. This hands-on role is ideal for someone who thrives in a busy workshop environment and takes pride in delivering top-notch service. Key Responsibilities: Diagnose mechanical and electrical faults in vehicles Perform routine servicing, MOT preparations, and general maintenance Carry out mechanical repairs including brakes, clutches, suspensions, and engine work Maintain a clean, safe, and organized workspace Liaise with customers and provide clear explanations of issues and repairs when needed Requirements: Proven hands-on experience in vehicle mechanics and maintenance (minimum 2 years preferred) NVQ Level 2 or 3 in Vehicle Maintenance and Repair or equivalent qualification (preferred) Strong diagnostic and problem-solving skills Full UK driving licence Ability to work independently and as part of a team What We Offer: Competitive salary based on experience Ongoing training and development opportunities Supportive and down-to-earth team environment Flexible working hours can be considered Employee discounts on services If you're passionate about cars and committed to high-quality work, we’d love to hear from you! To Apply: lease send your CV and a brief cover letter to us or drop it off at the garage in person.

Location: London Company: Planet Neon At Planet Neon, we specialise in creating high-quality, custom LED neon signs that enhance the ambiance of homes, venues, and businesses. We are committed to delivering unparalleled customer service and after-sales care, ensuring every customer has a seamless and satisfying experience. As we continue to grow and innovate, we invite you to join our team and help bring our unique products to life. Job Description: As an Entry-Level CNC Machine Operator, you will be responsible for operating and maintaining industrial machinery to carve custom LED neon signs. You will work with a variety of materials, including acrylic sheets, and be involved in all aspects of the CNC process, from machine set-up to final inspection. Key responsibilities include: Loading and unloading acrylic sheets (8mm and 10mm) for sign production. Fitting and adjusting tools for machine operation. Setting up and calibrating equipment and accessories to ensure optimal performance. Translating part drawings into measurements for production. Inspecting workflows to meet technical and quality standards. Developing efficient work plans to complete daily machining tasks. Skills Required: Basic knowledge of CNC machine operation or a strong interest in learning (training will be provided). Ability to read and interpret CAD files (training will be provided). Strong attention to detail and commitment to delivering high-quality work. Ability to work well in a team-oriented environment. Basic computer skills and a willingness to learn CNC software (CAD). Problem-solving skills and the ability to troubleshoot basic machine issues. Qualifications: No prior CNC experience required, though a background in design, engineering, or carpentry is advantageous. Technical or vocational training in manufacturing, engineering, or a related field is preferred but not essential. GCSEs or equivalent qualification in Maths, Design Technology, or Engineering is beneficial. What We Offer: Full training and development in CNC operations and manufacturing processes. The opportunity to work on high-profile projects for global brands. A supportive, creative work environment with opportunities for growth. Competitive salary and benefits package.

Location: London Type: Part-Time (Flexible shifts including weekends) Pay: £12.5–£14/hour depending on experience Perks: Free staff meals, flexible hours, performance tips, fun street food events About Us: We’re a popular and fast-growing Chinese street food brand bringing bold, authentic flavours to the streets of London. Whether it's weekday trading near the O2 or weekend food markets, we take pride in delivering quick, delicious meals and great vibes. About the Role: We’re looking for a reliable, enthusiastic Street Food Van Driver to join our crew. You’ll be the engine that gets us on the road — literally — helping transport our equipment, set up at sites, and support the team in smooth daily operations. Key Responsibilities: Drive our branded food van to and from event locations across London (mostly within city of london) Set up gazabos Load and unload food, equipment, and supplies safely Help set up and pack down market stalls or food units (including gazebos) Ensure van is kept clean, tidy, and roadworthy Support the team with basic prep or customer service when needed Follow food safety and hygiene procedures during transport Requirements: Full UK driving licence (manual), clean driving record Over 25 years old (for insurance purposes) Comfortable driving long wheelbase van around London Physically fit – able to lift and carry gazebos, catering equipment, and supplies Punctual, dependable, and a good communicator Some experience in food or hospitality is a plus (but not essential) Must be able to work flexible hours, including early starts or late finishes Nice to Have: Level 2 Food Hygiene Certificate (or willing to complete it) Interest in street food culture or Chinese cuisine

How about using your talent to save a life? In Lynxight we literally save lives by equipping pool lifeguards with an AI-based companion that's revolutionizing water safety. Our innovative technology enhances lifeguards’ response times and provides pool management with crucial operational insights, setting high standards in the aquatic leisure industry. With a growing global presence across renowned fitness, leisure, and hospitality sectors, and strategic partnerships aimed at advancing water safety, Lynxight is at the forefront of technological breakthroughs. Are you up for the challenge? Location: Remote (UK) Department: Operations / Customer Success Employment Type: Full-Time (day rate) About Lynxight Lynxight is a cutting-edge technology company specializing in AI-powered video analytics for aquatic environments. Our mission is to create safer, smarter, and more responsive aquatic facilities through intelligent surveillance systems and actionable data insights. We partner with public and private institutions globally to elevate safety standards and operational efficiency. Role Overview We are seeking a highly motivated and technically skilled Technical Support Engineer to join our growing team. As the first point of contact for our UK clients, you will be instrumental in diagnosing and resolving technical issues, supporting the smooth implementation of projects, and maintaining the high standards of customer satisfaction Lynxight is known for. This role requires a proactive and solution-oriented mindset, a self-starter with excellent communication skills, and the ability to troubleshoot complex hardware-software systems in real time. Key Responsibilities · Play a crucial role in delivering hundreds of parallel implementations for a diverse range of customers. · Support the remote technical teams to diagnose, troubleshoot, and resolve technical issues with existing sites and those in the project delivery phase. · Act as the primary technical in-person liaison for UK-based clients and partners. · Develop the technical skills required to deputise for the implementation engineers as required. · Support customers through system setup, calibration, and routine maintenance procedures as required. · Participate in the development of support and implementation best practices and knowledge base content. · Directly reporting to the Head of UK Customer Operations. Qualifications / skills · 2+ years of experience in technical support, IT, or a related technical customer service role. · Strong technical background in IT, with knowledge of hardware, software, and networking. · Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field (preferred). Equivalent experience and qualifications would be considered. · Proficiency with Windows/Linux operating systems and command-line tools · Excellent problem-solving and analytical skills. · Customer-focused attitude with a commitment to providing exceptional service. · Self-motivated with the ability to work independently and manage multiple priorities. · Ability to travel frequently and work on the road, including overnight stays. · Previous experience working with international teams or startups an advantage · Proven right to work in the UK. What We Offer · Longterm contract. · Remote-first work culture with flexibility. · Opportunity to work with a mission-driven, fast-growing team at the intersection of AI and public safety. · Career development opportunities and direct involvement in shaping customer success strategies. If you love tech and people, excel at juggling multiple challenges at once, and are eager for a place where you can truly grow—then you belong with us!