245 Best customer support Jobs in Norwich (June 2026) - page 2

Head of Delivery MCW Transverse & Balance of Plant Scope - Leiston, IP16 4EW

2 days ago

Norwich

Job Description Shape Britains Energy Future with Sizewell C Location: Leiston, Suffolk Contract: Permanent, full-time. Closing Date: 24TH February 2026 Why Join Us? Werebuilding thefuture. Sizewell C is a once-in-a-generation infrastructure project that will power Britains energy security and net-zero ambitions for decades to come. Following our recent Final Investment Decision, construction is fully greenlit. This is your chance to be part of the largest investment in homegrown clean energy in decades, delivering low-carbon electricity to 6 million homes for at least 60 years. Whatsin It for You • Salary: 105,000 per annum, depending on experience, • Car Allowance: 6,900 per annum, • Bonus: 10% annual incentive, • Pension: Up to 7.5% employee / 15% employer contribution, • Leave: 28 days holiday plus bank holidays, • Hybrid Working:Typically,3 days in the office per week, with flexibility based on business needs Your Impact Sizewell C is seeking a Head of Delivery (HoD) Transverse & Balance of Plant (BoP) to take a leading role within the Main Civil Works (MCW) team, operating as an Owner Participant (OP) within the Civil Works Alliance. This is a hands-on, delivery-focused role that works daytoday with Alliance partners to ensure the safe, high-quality and timely delivery of all Transverse & BoP civil works. You will lead the full lifecycle of your scope Engineering Interface, Procurement, Construction and Handover ensuring delivery is safe, compliant, on time and on cost, and aligned with Sizewell Cs strategy of intelligent replication of Hinkley Point C (HPC). You will be accountable for delivering the Main Civil Works elements associated with: • Backfill, • Technical Galleries, • Steel Cylinder Concrete Pipes (SCCP), • Cooling System Pipes (CRF) These are critical transverse structures that connect multiple programmes across the site. You will also lead crossMCW responsibilities linked to key delivery assumptions and productivity enablers derived from HPC learning. What You Will Do • Lead endtoend delivery of all Transverse & BoP works within the Civil Works Alliance., • Work in partnership with CWA BoP Platform Delivery Leads to coordinate daily execution., • Drive safe, highquality, efficient construction aligned to SZC standards and HPC replication., • Manage engineering interfaces to convert design intent into timely, executable work packs., • Maintain an integrated delivery plan, including schedule, cost, risk, and readiness., • Resolve delivery issues within agreed parameters and escalate risks appropriately., • Ensure readiness for work: people, SQEP, materials, logistics, temporary works and QA., • Lead SZC Project Managers and influence a multidisciplinary matrix team across SZC and CWA., • Collaborate with internal and external stakeholders including Engineering, Supply Chain, RD, Quality, PMO and wider programme teams., • Uphold nuclear safety responsibilities as an Intelligent Customer and Nuclear Practitioner. What You Bring • Significant experience delivering large, complex civil engineering works., • Background in major infrastructure, EPC, alliance or JV delivery environments., • Strong capability in planning, sequencing, engineering interface management and issue resolution., • Proven ability to lead multidisciplinary teams in a complex stakeholder environment., • Commitment to safety, quality and disciplined execution., • Nuclear or highly regulated project experience is beneficial but not essential Key Stakeholders The Head of Delivery MCW Transverse & Balance of Plant, must operate confidently and credibly in a complex, regulated stakeholder environment. Principal stakeholders include: • UK Government, including HM Treasury, DESNZ/BEIS, IPA, • EDF (UK & France organisations) engineering, assurance & delivery, • Financial investors and institutions, • UK Regulators (ONR, Environment Agency, local planning authorities), • Alliance partners within the Civil Works Alliance (CWA), • Local communities, authorities and representative groups, • Responsible Designer (RD) and replicated HPC design teams, • MEH and other programme leads (NI, CI, Heat Sink, Enabling, Marine & Tunnelling). Knowledge, Skills, Qualifications & Experience • Track record of delivering projects within a technically complex and dynamic environment whilst ensuring high levels of safety, security, and environmental responsibility, ideally within the Nuclear Energy sector or similar regulated environment., • Demonstrate success in managing / developing:, • Engineering design and field execution strategies for project delivery,, • Procurement and management of complex commercial arrangements,, • Multi-discipline EPCM projects,, • Experience of managing / influencing contractors, consultants and other advisors throughout large and complex construction projects., • Control of costs; risk; schedule and change and proficient., • Experience of successfully engaging groups of stakeholders., • Able to demonstrate strong management skills including project management, financial management, change management and facilitation. Proficient in the use of estimating scheduling, programming and risk tools., • Experience of managing contractors, consultants and other advisors throughout large and complex construction projects, in a regulated environment., • Experience of working within Alliances and Joint Ventures, • Good presentation, influencing and facilitation skills. Excellent communication and organisational skills, able to develop relationships and maintain effective networks., • Strong numerical and analytical skills., • Degree and/or chartered status in an engineering, construction, project management or other related field., • Good knowledge and experience of CDM Regulations., • Knowledge and / or practitioner of Project Management with experience of applying either; APM body of knowledge and OGC's Prince 2., • Can demonstrate experience of managing project through the project lifecycle from concept to handover, • Understanding the needs of nuclear quality and how nuclear quality is assured and controlled. Behavioural Competences Humility • Recognises the value brought from different cultures and experiences., • Open to others points of view and ideas, willing to debate and to compromise. Positivity • Positively challenges poor quality and performance., • Identifies solutions at the lowest possible level., • Encourages tier 1s and others to bring new ideas forward. Respect • Values the rules and environment in which we operate., • Gives and receives feedback with respect., • Embraces and engages with new people and ideas. Solidarity • Operates as One team, working closely together and helping each other., • Empowers team empowered teams always looking forward., • Shares responsibility for delivering the project outcomes. Clarity • Communicates clearly and consistently., • Promotes collaboration and team alignment., • Clear and fast decision making., • Drives simplification at all levels. To be appointed to this role, you will need to meet the criteria for Security Vetting, which will, ordinarily, require you to have been a resident of the UK for at least three of the past five years. Please note that export control compliance requirements apply to this role. Additional Information Join the team at Sizewell C. Our vision is to Lead The Way On Nuclear . The Sizewell C team is one of the most exciting and largest new megaprojects in the UK, whilst being at the forefront of the UKs climate change agenda and energy policy. We have begun constructing a 3.2-gigawatt nuclear power station on the Suffolk coast in the East of England replicating, wherever possible, the design used for Hinkley Point C, another nuclear power station being built in Somerset. When built, Sizewell C will be one of the largest power stations to operate in the UK. The power station will generate low carbon electricity for at least 60 years, supplying over 6 million homes and supporting around 7% of the UKs current electricity needs. Our vision is to Lead The Way On Nuclear . We want Sizewell C to define what good leadership for the nuclear industry and British infrastructure looks like and deliver on it. We understand the feats of organisation, logistics, collaboration and imagination that building nuclear requires. We are building for the next generation for their home-grown energy, energy price stability and ultra-low carbon power in abundance. We also want to set the benchmark for maximising long-lasting social value as we build and demonstrate how smart collaboration can work for the benefit of communities locally, regionally and nationally. We are the first nuclear power station in the UK to be funded under the Regulated Asset Base funding model (RAB). Our largest shareholder is the UK Government, alongside equity partners La Caisse, Centrica, EDF and Amber Infrastructure. Sizewell C operates within a complex and fast-moving stakeholder environment, engaging with a wide range of partners including government bodies, regulators, local communities, supply chain partners, and international collaborators. This makes Sizewell C a uniquely stimulating place to work where navigating evolving priorities, balancing interests, and building trusted relationships is just as critical as technical excellence. For those who thrive in dynamic, multi-dimensional settings, it offers unmatched professional challenge and growth. When joining Sizewell C, you may wonder why you are contacted by colleagues with an EDF email or see the EDF logo on portals that you access and/or documentation you receive; this is because we have partnered with EDF for the provision of a number of support services whilst we complete a successful transition out of the EDF group. At Sizewell C we encourage and embrace diversity and how it can improve our experience and performance at work. It is a requirement that those who join us have the right to work in the UK. Whilst sponsorship may be a possibility that we can explore, we are fully committed to local recruitment where possible, and those already holding the right to work in the UK. To be appointed to this role, you will need to meet the criteria for Security Vetting, which will, ordinarily, require you to have been a resident of the UK for at least three of the past five years. By submitting an application to this role, you acknowledge that you have read and understood Sizewell Cs employee and EDF's employee . Just to let you know, EDF will be processing and sharing information about your application on behalf of Sizewell C.

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