Office and Guest Experience Manager
11 days ago
City of London
Office & Guest Experience Manager Group Company | Global Apparel, Footwear & Accessories Brands 📍 Location: London Office 🕒 Employment Type: Permanent, Full-Time 💷 Salary: Up to £40,000 per annum (dependent on experience) About the Role We are a group company representing reputable global brands across apparel, footwear, and accessories. We are seeking a highly organised, proactive, and hospitality-driven Office & Guest Experience Manager to oversee the day-to-day operations of a dynamic, multi-brand London office. This is a pivotal role at the heart of the business—ensuring the office runs seamlessly while delivering a premium workplace and guest experience. The role involves frequent client visits, showroom presentations, press days, and high-volume lunch meetings, making a strong hospitality mindset essential. Key Responsibilities Office Operations & Facilities • Manage daily office operations across multiple brand teams in a shared workspace, • Oversee maintenance, cleanliness, and functionality of office areas, meeting rooms, and showrooms, • Liaise with landlords, building management, vendors, and service providers, • Ensure office supplies, equipment, and amenities are fully stocked and operational, • Manage booking systems for meeting rooms and showrooms, • Prepare spaces for meetings, presentations, launches, and seasonal showcases, • Coordinate catering for frequent lunch meetings, client visits, and internal events, • Maintain exceptional hospitality standards across the office, • Manage food, refreshments, and catering budgets, • Act as the first point of contact for visitors, clients, and partners, • Manage smooth guest check-in processes and visitor experience, • Provide administrative support to senior leadership and brand teams, • Manage office budgets, invoices, expenses, and documentation, • Maintain office policies, procedures, and onboarding processes, • Work closely with multiple brand teams to understand operational needs, • Foster a collaborative, efficient, and professional shared-office culture Essential Skills & Experience • Proven experience as an Office Manager, Workplace Manager, or similar role in a fast-paced environment, • Experience in fashion, retail, showroom, or multi-brand environments (highly desirable), • Strong organisational, multitasking, and time-management skills, • Excellent communication and interpersonal skills, • A hospitality-focused, proactive, solutions-oriented mindset, • Confident managing multiple stakeholders and priorities, • Proficiency in Microsoft Office and/or Google Workspace, • Highly personable, professional, and detail-oriented, • Calm under pressure with a strong sense of ownership and accountability, • Passion for creating exceptional workplace and guest experiences