Head of customer experience jobs in London - Page 8Créer des alertes d'emploi

As Head of Data Science & Analytics and Reporting you will play an essential role in helping us achieve this mission to place data and audiences at the core of our decision-making process. Collaborating closely with the Head of Data Strategy and Delivery, Consumer Insight & Experience,

Are you ready to make a bold difference to end homelessness? As the Head of Individual Giving and Supporter Engagement at Crisis, you’ll lead a collaborative team dedicated to growing and nurturing our community of supporters. Head of Individual Giving and Supporter Experience. Based in our London

The front-line of problem solving, combining a technical mind with people skills to build customer experiences that delight and scale. To be the leading provider of home energy technology, helping millions of homeowners live more affordable, comfortable lives. Domestic properties are responsible for

Head of Individual Giving and Supporter Experience. Are you ready to make a bold difference to end homelessness? As the Head of Individual Giving and Supporter Engagement at Crisis, you’ll lead a collaborative team dedicated to growing and nurturing our community of supporters. Based in our London

Office-based with high flexibility (1-2 days per week in the office). Internally the role is known as: Head of Data Science & Analytics and Reporting. One telephone interview followed by two competency-based interviews (the final stage will be face-to-face in our London office) .

As Head of Existing Customer Analytics, you will lead a small but high-impact team responsible for delivering data-driven ins. Head of Existing Customer Analytics - Financial Services. Salary negotiable dep on experience c£100/110K plus benefits.

The front-line of problem solving, combining a technical mind with people skills to build customer experiences that delight and scale. To be the leading provider of home energy technology, helping millions of homeowners live more affordable, comfortable lives. Domestic properties are responsible for

Customer Experience, Success & Operations Oversee day-to-day customer support operations across online tickets and phone Ensure fast, fair, and consistent resolution of customer and member issues Act as an escalation point for complex complaints, disputes, and sensitive cases Maintain high standards

The front-line of problem solving, combining a technical mind with people skills to build customer experiences that delight and scale. Everyone we speak with has talent and a track record; you’ll need to understand that that isn’t enough! You’ll have experience running operations in both a sca

Head of Student ExperienceWhen registering to this job board you will be redirected to the online application form. What we are looking for:Highly knowledgeable, motivated and passionate about the impact of PHSE, student engagement, and feedback.

The front-line of problem solving, combining a technical mind with people skills to build customer experiences that delight and scale. Understanding our primary partners (installation businesses) and customers (homeowners and landlords) and delivering a comprehensive offering that supports them. To

Were looking for a passionate and experienced Regional Head of Customer Care to lead our regional customer care function and champion a five-star homeowner experience from the moment our customers receive their keys. Regional Head of Customer CareAt Gleeson, we

Team Leadership & Development - Lead and mentor a team of customer marketing professionals, setting clear objectives and providing guidance and support to ensure successful execution of customer marketing initiatives across markets. What Youll Bring: 8+ years in customer marketing, trade marketing,

A leading retail tech company is seeking a Head of Storefront for its UK/EU market. This position requires being onsite in London for four days a week to drive the digital presence of the company and ensure quality customer engagement. This role focuses on optimizing the customer journey through eff

Head of Customer Success (EMEA). Head of Customer Success (EMEA). Experienced in customer success / full ownership responsibility for managing customers.

Support delivery of site patient experience objectives alongside complex complaints handling, representing the Director of Nursing on key Patient Experience initiatives. Experience of patient experience improvement workstreams. Demonstrated experience and detailed knowledge of all aspects of clinica

A leading trading platform in London is seeking a Head of Customer Success to manage their global success teams. Candidates should have proven experience in customer success within the financial spread betting industry. This position offers a competitive salary and a range of benefits, including pri

You will be responsible for ensuring high standards of service and customer satisfaction, leading a team, and driving engagement and profitability through effective promotional activities. Ideal candidates should possess solid experience in a similar role, excellent leadership skills, and a strong f

As the Head of Customer Success, you will be based in London and will oversee our global customer success teams who are located in Sydney, Kuala Lumpur, Lisbon, and London. Ability to analyse and utilise customer data to drive improvements and enhance the client experience. Reporting directly to the

We’re looking for a high-impact Head of Customer Success to lead a team of 11 CSMs and ensure customers realise the full value from the Dext product suite. The role, what you’ll do as Head of Customer Success:. With integrations across all major accounting software and over 11,500 financial sour

The ideal candidate will have over 8 years of experience in Customer Success or Account Management within Capital Markets or B2B SaaS. Key responsibilities include aligning customer initiatives with business goals, implementing effective processes across CRM, fwa championing customer feedback to enh

A leading aviation analytics company is seeking a Global Head of Customer Support to lead their customer support organization. You will drive operational excellence and professional communications to improve the overall customer experience. The ideal candidate should have significant leadership expe

As Head of Engineering, Customer Experience, you’ll lead a team of 40 engineers and scientists across five squads, shaping how millions of customers discover, shop, and trust our products without ever touching or trying them on. Head of Engineering (Customer Experience). Proven experience leading

Embed customer focus in all processes and policies, ensuring operational decisions support excellent experiences and protect customer trust. The Head of Customer Operations is a senior leadership role responsible for leading and scaling Moneybox’s core operational delivery teams:. Maintain strict

A leading housebuilder in the UK seeks a Head of Customer Care to lead their Customer Care function. The ideal candidate should have a proven track record in customer care leadership, excellent communication skills, and proficiency with Microsoft Office. This role offers significant opportunity for

As the Head of Customer Success, you will be the ultimate advocate for the function, working across all customer segments - from SMB to Enterprise - to ensure the value and scope of Customer Success are understood and championed internally. Establish and maintain a deep understanding of our customer

A leading digital experience platform is looking for a Global Head of Employee Experience, responsible for shaping and delivering a world-class employee experience across the organisation. Candidates must have at least 15 years of HR experience and a strong business acumen.

A technology company is seeking a Head of Customer Experience & Contact Center Operations in London. The role requires senior leadership experience in multi-site customer service and contact center operations, focusing on service performance and workforce planning. Competitive compensation includes

As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. As the Global Head of Employee Experience you will be a visionary a

A leading AI-powered business planning platform in London is seeking a Head of Customer Success for EMEA. Ideal candidates will have experience in B2B SaaS Customer Success and possess strong people management and executive engagement skills.

A leading toy manufacturer is seeking a Head of Experience Test Engineering in the Greater London area. This role focuses on developing automated testing strategies for embedded systems and managing a team of test engineers. Candidates should have extensive experience in consumer electronics enginee

Bachelor’s degree and at least 5 to 10 years of TPM and RGM implementation experience (overall 10 plus years) in Digital and Technology (IT department). Proven record of successful implementation of TPM / RGM systems in FMCG industry. Extensive experience in technology leadership roles, with a foc

An innovative educational institution in the East Midlands is seeking a Head of Customer Experience & Operations to enhance visitor experiences and drive commercial growth. The position offers opportunities for professional growth and supports the values of the institution. Ideal candidates should h

Lead, mentor, and develop a high‑performing Customer Success team, fostering a culture of excellence. Talk to Jack for 20 minutes so he can understand your experience and ambitions. Drive customer retention and expansion by identifying upsell/cross‑sell potential and increasing adoption.

This role focuses on developing a product strategy for clinical trial operations and enhancing participant experiences through innovative solutions. Successful candidates will possess a Master's degree and substantial experience in digital product management and technology transformation within the

A fast-growing B2B SaaS platform in London is seeking a Head of Customer Success to lead and scale the Customer Success function. The ideal candidate has 4-7 years of relevant experience in B2B SaaS, a proven ability to build teams, and strong leadership skills. This role offers significant autonomy

A prestigious private hospital in London is seeking a skilled Head of Patient Experience to enhance quality care and drive patient feedback initiatives. The ideal candidate possesses a Professional Registration in Nursing, a strong commitment to patient care, and experience in managing complaints. R

A global software company in the UK is seeking a Head of Customer Operations to enhance the customer experience across the UK & Ireland. This role requires a senior leader with over 5 years of experience in customer operations, capable of driving software adoption and operational excellence. Ideal c

A major utility company in the UK seeks a Head of Customer Experience to lead transformational initiatives that enhance customer engagements. Candidates should have proven experience in large-scale customer experience improvements and a passion for customer centricity. This strategic role involves c

Today, we serve millions of cups of coffee across London and the UK each year, and we’ve helped hundreds of thousands of people make better, more sustainable coffee at home. We’re looking for a senior, hands‑on Head of Customer Experience to own and elevate the end‑to‑end journey for our c

A leading wealth management platform in the UK is looking for a Head of Customer Operations to lead and scale their customer operations teams. The ideal candidate should have experience in managing large-scale operational functions, focusing on customer outcomes and compliance. You will collaborate

Leading and further developing a team of customer and marketing professionals to deliver exceptional outcomes that align with our corporate mission of Experience First. Developing and implementing a clear, data-driven customer strategy and aligned brand value proposition to deliver a consistent and

A leading WordPress hosting company is looking for a Head of Customer Success to shape their customer success strategy. This position offers flexible PTO and professional development budgets, making it an exciting opportunity for the right leader. In this remote-friendly role, you'll oversee onboard

Director of Technology & Customer Experience. This is a unique moment to shape the future of technology and customer experience in local government. You’ll lead change that is strategic, inclusive and sustainable, driving the adoption of cutting-edge technologies and embedding smarter ways of work

As the Head of Customer Value Management, you will be responsible for leading the development of the Nest’s Customer Value Management (uss) strategy and capabilities across Member and non-account managed B2B customers, encouraging them to stay and do more with Nest. Extensive previous experience i

By embracing unique perspectives and experiences, we drive innovation and drive our organisation forward, therefore, we recognise the importance of welcoming applications from candidates of all backgrounds. Define and embed the Customer Success vision, creating a culture of value and advocacy. We co

A leading Facilities Management company is recruiting a Head of Customer Relations to drive customer growth and engagement strategies. The successful candidate will have a proven track record in customer relationship management and business development, and will be instrumental in positioning BAM FM

The front-line of problem solving, combining a technical mind with people skills to build customer experiences that delight and scale. To be the leading provider of home energy technology, helping millions of homeowners live more affordable, comfortable lives. Everyone we speak with has talent and a