Head of customer service jobs in Cheltenham - Page 5Create job alerts

Role: Head of Customer Care * Responsible for: Customer Care team * Reporting to: Managing Director * Client: Residential Housebuilder with a 5* HBF accreditation * Location: Cheltenham/ Tewkesbury region * Geographical region: North Gloucestershire, Cotswolds and South Midlands *

Regional Head of Customer CareAt Gleeson, were proud to build quality homes that change lives - and we know that exceptional customer care is at the heart of that promise. Were looking for a passionate and experienced Regional Head of Customer Care to lead our

Role: Head of Customer Care * Responsible for: Customer Care team * Reporting to: Managing Director * Client: Residential Housebuilder with a 5* HBF accreditation * Location: Cheltenham/ Tewkesbury region * Geographical region: North Gloucestershire, Cotswolds and South Midlands *

Head of Customer SuccessWho we are?Verifile is an award-winning leading provider of CV verification and background screening services using innovative technology and methodology. As a Head of Customer Success </

A leading PropTech firm in London is looking for a Head of Customer Excellence to oversee the entire post-sale function. This is a full-time director position, offering a competitive salary of up to £105,000 and the opportunity to impact customer operations significantly. The ideal candidate will p

As Head of Customer Experience at Aios Medical, your fundamental role is to delight customers with “insanely great” service through a near‑pathological obsession with CX 🤯. The power of focus: We live in a world of power laws and we cannot overestimate the unimportance of practically everyt

We are seeking an experienced and inspirational Head of Service to lead our Supported Accommodation provision across Central London, two services in the Midlands, and one service in Kent. Head of Service - Supported Accommodation. While the role is strategic in nature, it requires a hands‑on, visi

An esteemed charity organization in London is seeking a Head of Individual Giving to innovate and expand fundraising efforts. The position offers a chance to make a significant impact and drive a culture of appreciation for supporters. This role involves developing a sustainable income stream and ov

A leading healthcare startup is seeking a Head of Customer Experience to ensure exceptional service delivery across all customer interactions. The ideal candidate will manage customer-facing teams and leverage AI to enhance customer satisfaction and retention. With a focus on scaling customer servic

Maintain knowledge of the changing digital, data and technology landscape and the opportunities they provide to improve the delivery of public services in the UK. Head of Product – Government Digital Service. We are looking for a dynamic, passionate and experienced Head of Products to lead the tra

A leading property group in the UK is seeking a Head of Customer to establish and manage national customer strategy for their office business. The role involves developing a data-driven customer experience and leading a team of marketing professionals. The ideal candidate will have a strong track re

A government agency in the UK is seeking a Head of Financial Reporting. The role involves leading the Financial Reporting Team to ensure compliance with accounting standards and managing the production of the Annual Report and Accounts.

A leading motoring organization is seeking a Head of Digital Product to transform customer journeys and deliver innovative market experiences. Join a supportive team that values diversity and offers a range of benefits including annual leave and personal development opportunities. This role involves

A mission-driven startup in London is seeking a Head of Customer Success to lead and scale their phone-led customer operation team. The role emphasizes empathy and the importance of process in providing top-quality customer experience. This position offers the opportunity to make a significant impac

Key Responsibilities Represent the business at customer events, trade shows and industry forums* Monitor market trends and customer needs to influence service strategy and offer developmentSal

The Crown Prosecution Service has eight head of area operations opportunities across England and Wales. As the principal prosecuting authority across England and Wales, the nature and diversity of cases we advise on and prosecute means our work is often emotionally challenging and complex. As a head

A leading customer service organization is looking for a Head of Customer Experience to lead and define the customer experience strategy. Ideal candidates will have proven leadership experience in customer experience or service design, with a strong understanding of customer behavior and journey des

You will take ownership of defining strategy, building high-performing teams, and driving profitable service growth across long-term and ad-hoc service offerings. Define and deliver annual business objectives for service offerings, including long‑term service agreements and non‑LTSA services, al

The Head of Services Development will be:. And also working alongside the Digital Services Product Manager on all of the digital services. The new structure and new ways of working will bring all of these services together under one delivery model launching next year.

As the Head of Customer Journey Experience Strategic Transformation you will lead and champion the development of the overarching, ambitious, customer experience strategy for BUK’s priority Customer Journeys. This involves leading cross-functional teams to identify and drive opportunities to be mo

A pioneering technology firm based in Greater London is seeking a Customer Success Leader to drive the success of its AI-native CRM. This senior role involves hiring and mentoring Customer Success Managers, collaborating cross-functionally, and establishing key metrics to enhance customer engagement

A leading service operations company is seeking a Head of Service Operations to lead their Industrial Door Service function in South Yorkshire, England. Applicants should have significant experience in field service and strong communication and analytical skills.

As the Head of Customer Relations, you will lead BAM FM’s customer growth and engagement strategy, strengthening our market presence and driving sustainable expansion across public and private sectors. Number and quality of strategic engagements, industry event participation, volume of opportuniti

The Head of Customer Success is responsible for the continued growth and retention of Core and Growth customer bases. Flourish are recruiting for a Head of Customer Success in central london in the tech sector, with a focus on data. Knowledge of software industry.

HEAD OF/DIRECTOR OF EXISTING CUSTOMER STRATEGY. This role offers the opportunity to lead the ECM team to really build out this function and define the future growth of the business. Developing and building out their existing customer strategy and wider function.

We’re generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth. A service‑oriented culture and empathy with the need

A leading financial services provider in Greater London seeks a Head of Existing Customer Analytics to lead a team delivering data-driven insights for optimizing customer relationships. This full-time position offers hybrid working with a salary range of £100K–£110K plus benefits. Responsibiliti

To ensure high standards of service delivery in all areas of work related to the work of the Children & Young People with Disabilities Service. Requirements of this Head of Service:. Sanctuary Personnel, an innovative and committed recruitment agency has a new permanent position available for a Head

Head of Service is responsible for global service delivery for Unitas products to external clients and those contracted by several Apex Group companies, involving intragroup service agreements. The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administrat

As the Head of Customer Success, you will be the ultimate advocate for the function, working across all customer segments – from SMB to Enterprise – to ensure the value and scope of Customer Success are understood and championed internally. Establish and maintain a deep understanding of our cust

Head of Customer Success at Hyper Growth eCommerce SaaS. Lead, coach and grow a high-performing Customer Success team, creating a positive and accountable culture. Work closely with Product, Engineering and Sales to embed customer insight into roadmap decisions and growth opportunities.

You'll play a pivotal role in shaping the future of service delivery for a business that values innovation, collaboration, and customer success. The Head Of Customer Operations Will Ideally Have. Lead and inspire a team of managers and service professionals to deliver outstanding results.

A leading SaaS company in the climate-tech space is seeking a Head of Product & Service Delivery to lead product strategy and service delivery across energy analytics platforms.

The Head of Service Delivery will define the service strategy, drive the cultural transformation, and ultimately lead the long-term operation of the new model. Head of Service Delivery to lead a critical transformation of their IT organization. Head of Service Delivery – ITIL V4, Dynamics, Service

We are proud of our vibrant, non-traditional culture, which puts the needs of bereaved children and young people at the heart of everything we do. Founded in 2010 by Nikki Scott following the death of her husband, Corporal Lee Scott, the charity currently offers a unique blend of emotional, practica

That's why we offer a hybrid working model, where you’ll spend a minimum of 50% of your working time per month in the Manchester office. AJ Bell is one of the fastest‑growing investment platform businesses in the UK offering an award‑winning range of solutions that caters for everyone, from p

A leading IT services provider in London seeks a Head of Service Delivery to oversee client engagements and ensure high-quality service delivery. This role involves transforming service operations to enhance customer satisfaction and operational performance. Candidates must have over 10 years of exp

Own and lead the full customer lifecycle, from onboarding and activation through renewals, expansion and enterprise relationships. Lead, coach and grow a high-performing Customer Success team, creating a positive and accountable culture. Proven experience leading and scaling Customer Success teams i

A governmental digital agency in the UK is seeking a passionate Head of Product to lead the transformation of access to government data. This role is a 2-year fixed-term appointment with a focus on public service improvement. The ideal candidate will have strong product management experience and a t

The Head of Customer Service leads the Customer Support and Service Management departments to deliver world-class customer service to all customers and partners. Deliver to a Customer Service strategy (as agreed with Senior Management), which focuses on creating a customer-centric culture. Experienc

Job function: Customer Service and Management. Founder | Delivering Talent Solutions in Real Estate, PropTech & ESG | 🎙️Host of "The Future of the Built Environment" podcast. Implementation, onboarding and customer success teams (currently ~8 people, growing).

That's why we offer a hybrid working model, where you’ll spend a minimum of 50% of your working time per month in the Manchester office. AJ Bell is one of the fastest‑growing investment platform businesses in the UK offering an award‑winning range of solutions that caters for everyone, from pr

As the Head of Customer Success, you will be based in London and will oversee our global customer success teams who are located in Sydney, Kuala Lumpur, Lisbon, and London. Maintaining a strong customer focus and in-depth knowledge of the CFD and financial spread betting industry to meet client need

A global logistics leader is seeking a Customer Experience Manager in the East Midlands, UK. The ideal candidate will lead diverse teams, ensuring a seamless customer experience while managing supply chain strategies. Responsibilities include establishing senior relationships, developing customer-ce

Head of Service, Corporate Parenting Lead, Looked After Children Manager, Children’s Services Leader, Social Care Head, Safeguarding Lead, Service Manager, Children’s Social Work Leader. As Head of Service – Corporate Parenting & Looked After Children, you will lead and inspire teams deliverin

An esteemed housing association in Greater London is seeking an experienced Assistant Director of Service Charges to manage the delivery of service charges across a large portfolio. Ideal candidates will possess a strong background in service charges, excellent leadership skills, and a focus on cust

A leading access solutions provider in South Yorkshire is seeking a Head of Service Sales to drive growth in the Industrial Door Service Sales function. This senior role also involves managing profit growth across contracts and integrating innovative service offerings, with a focus on commercial suc

A leading veterinary services group is seeking a Head of IT Service Delivery to lead their IT operations across multiple sites in the UK and Australia. The role involves implementing ITIL-based service management processes, overseeing IT support teams, and ensuring alignment with clinical needs. The