100 Best international sales Jobs in Brighton (March 2026)

Sales and Guest Experience Manager

3 days ago

Hove

About Adventure Yogi Adventure Yogi is a fast-growing international yoga and adventure retreat company targeting £2m+ annual revenue. We create transformational retreat experiences that combine adventure, wellbeing, and community. As we enter our next stage of growth, we are formalising our revenue function to improve forecasting, enhance performance visibility, and foster shared commercial ownership across the business. This is a pivotal, high-impact role at the centre of the company. The Context Our revenue function has grown organically as the business has scaled. It is currently shared across roles and functioning, but not yet fully structured. We are now ready for an experienced, commercially confident professional to take ownership and shape this function properly. This is an opportunity to build commercial architecture within a values-led, fast-growing lifestyle brand. Whilst mastering this area of the role there is also customer service and light bookkeeping as well as enquiry management taking up the bulk of the day-to-day. The Role This is a senior, hands-on commercial role. You will be directly responsible for: • Enquiry-to-booking conversion, • Phone-based sales performance, • CRM and booking system ownership, • Revenue reporting and forecasting, • Retreat fill rate performance, • Customer complaint leadership The inbox is our revenue engine. You will own it. Key Responsibilities1. Sales Conversion & Phone Performance • Manage all inbound retreat enquiries via the inbox and phone, • Proactively convert warm leads through structured follow-up, • Conduct regular phone sales calls (we prioritise phone conversion), • Own and improve the enquiry-to-booking conversion rate, • Drive urgency for underperforming retreats, • Escalate slow-selling products early 2. CRM & Booking System Ownership • Own and manage the booking system and CRM, • Maintain accurate lead stages and clean data, • Ensure follow-up workflows are consistently executed, • Pull weekly and monthly sales reports, • Improve workflows and pipeline visibility, • Build clear reporting dashboards 3. Revenue Intelligence & Forecasting • Track and report on:, • Enquiry volume, • Conversion rate, • Revenue per enquiry, • Average booking value, • Channel contribution (in collaboration with Marketing), • Retreat fill rates, • Forecast retreat performance 60–90 days ahead, • Monitor occupancy against 75% forecast and 80% target thresholds, • Identify and flag risk of loss-making retreats, • Provide clear weekly revenue visibility to the Founder4. Guest Experience & Complaint Leadership, • Act as the main point of contact for guest queries and pre-departure questions, • Lead the resolution of customer complaints calmly and professionally, • Protect guest satisfaction while maintaining clear commercial boundaries 5. Sales Enablement – Retreat Teams • Develop a simple sales playbook for retreat leaders, • Support and guide teams to promote retreats confidently, • Track team-generated bookings within CRM, • Forecast contribution from team-led sales Cultural & Personal Fit Adventure Yogi is a wellbeing-led brand. For this role, it is very useful if you enjoy practising yoga, as you will need to speak to guests about it and the different types. Overall, you will enjoy the role more because you are passionate about the product. You must feel aligned with the values of transformational travel, personal growth, and community. You should: • Be genuinely motivated by helping people say “yes” to meaningful experiences, • Feel comfortable discussing emotional decision-making with guests, • Communicate with warmth, empathy, and confidence, • Maintain strong boundaries without taking complaints personally, • Enjoy being part of a collaborative team culture, • We are looking for someone who is calm under pressure, quietly competitive, commercially sharp, and steady in their approach. What Success Looks Like Within 6 months: • The conversion rate has improved, • Most retreats are on track to hit 80% occupancy, • Revenue forecasting is accurate and reliable, • CRM data is clean and structured, • Guest complaints are handled confidently, • The founder is no longer involved in day-to-day sales oversight What We’re Looking For You likely have: • 4+ years’ experience in hospitality, travel, reservations, or inbound sales, • Proven experience converting warm leads, • Strong phone sales confidence, • Experience handling customer complaints, • Comfort working within CRMs and booking systems, • Strong numerical confidence and commercial instinct, • Experience in improving workflows or reporting processes Performance Review Salary includes an annual performance review based on company performance, revenue health, and contribution to commercial growth. If you are excited by owning revenue performance within a warm, purpose-driven brand, and building structure within a growing business, we would love to hear from you. To Apply: Please send a cover letter about why you would be suitablefor the role and your CV to and . Interviews: Conducted in Hove As applicants that are successful come through Start Date: Mid April / May at the latest Location of Role: This is a Hybrid role, but for the first 3 months, you will be coming into Hove, where the office is based, to learn and be supported. Please don't apply if you live abroad from the UK or cannot commute to Hove.

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